SUMMARY:

• Extensive experience in the field of Information Technology as Business Analyst, Quality Analyst & Project Manager
• Experience in authoring Business Requirement Documents (BRD) by gathering Business Requirements and Expectations from Subject Matter Experts (SMEs) and defining business processes, identifying risks, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.
• Experience in understanding of the manual and automated testing processes.
• Experience in all aspects of SDLC, such as Requirements Analysis, Design, Implementation, Testing, Quality Control and Deployment.
• Developed and executed test cases for various Client - Server and Web based business applications.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)
• Exceptional ability to adapt to latest technologies, perseverant, innovative and organized
• Acted as liaison between the business and development teams for requirements.
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.

PROFESSIONAL EXPERIENCE:

Confidential, Glendale, CA

Lead Business Analyst

Responsibilities:

• In corporate agile methodology and scrum techniques to manage requirements and enhance the evolving E-commerce & mobile applications.
• Experience in implementing single-sign-on feature across major marketing websites at Walt Disney.
• Leading sprint-planning, providing high level estimates, prioritizing user stories & defects for the sprint, maintaining backlogs and release plans.
• Directly interacting with the stakeholders to elicit the requirements and translate them into technical user stories, user stories and acceptance criteria for teams and documenting them in tools like Wiki and Jira.
• Analyzing data & Generating project reports. Leading weekly meetings with developers and business units to discuss outstanding technical issues, resolutions & deadlines.
• Creating user stories, use cases, UML diagrams and business process models.
• Presenting application demos, wireframes; High Level Process and Design Diagrams to account executives.
• Creating and updating Technical Requirement Document & Functional Requirement Document.
• Integrating third party vendors like salesforce.com (Appirio) with WDPRO marketing websites.
• Working across multiple projects simultaneously, in close collaboration with off-shore teams, ensuring a seamless integration of the work pieces.
• Managing UAT efforts for the team including writing the UAT test plan and test cases, executing test cases, managing defects to resolution, and providing executive level reporting on UAT progress.
• Lead all QA related aspects of the S/W development process, from creating the initial verification strategies, ensuring that testable products are designed and build, advising developers on appropriate testing methods and approaches to be used, up to running independent tests and preparing meaningful result reports

Confidential, Las Vegas, NV

Senior Business System Analyst

Responsibilities:

• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases scenarios, business analysis, and task and workflow analysis.
• Documented workflow, data flow; identify interdepartmental integration points.
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project
• Maintained the Requirements Tractability Matrix (RTM)
• Evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Developed and Reviewed Use Cases with UML for new system functionality.
• Interfaced with business users to prepare and update Business Process Requirements (BPR)
• Prepared Use Case scenarios for a clear understanding between the vision document and stakeholders using Microsoft Visio.
• Evaluated current business process models and making modifications based upon client’s need; used Visio to create use case diagrams.

Confidential, Glendale, CA

Sr. Business Analyst

Responsibilities:

• Able to read wireframes, comps, use cases and business requirements to create and run test cases.
• Created Acceptance Criteria for testing Web Services.
• Worked with various stakeholders and customers to gather cross-functional requirements.
• Analyzed business requirements and converted to functional requirements.
• Created user stories for capabilities and features.
• Performed UI testing for the web applications.
• Tested web services on REST Client.
• Conducted walk-throughs to discuss issues with the development and business team

Confidential, Las Vegas, NV

Sr. Business Analyst

Responsibilities:

• Involved in Project Management activities like Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling and Drafting remedy procedures.
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project
• Facilitated requirement gathering sessions with the business team to collect the business standards, security and service level requirements and studied the business process.
• Performed Gap Analysis to compare all elements of existing "as is" with desired "to be" processes. Reengineered the user interface of the application.
• Extracted, discussed, and refined User and Business Process Requirements from SMEs. Also, co-authored User and Functional Requirements.
• Created and maintained Business Use cases and System Use cases, and Sequence diagrams throughout the SDLC.
• Served as a liaison between the internal and external business community (Claims, Billing and ) and the project team organization in order to help facilitate the development of project business, user and functional/non-functional requirements
• Responsible for designing future state processes forHIPAA 5010 transaction processing EDI’s 837 and 835
• Performed Gap Analysis for HIPAA 4010- HIPPA 5010.
• Analyzed, defined and interpreted business needs and issues by gathering, analyzing, documenting and validating the Business area(s) and user(s) technical (functional/non-functional) requirements.
• Conducted and participated in walkthroughs to discuss certain issues with the development and business team.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis. Worked closely with management to keep track of the status of project and draft strategies for the near future. Used MS Project to manage schedules, deadlines, resources for the project.
• Developed key project deliverables including requirements specifications and documentation for projects of low to moderate complexity.
• Trained the end users group and documented the functional instruction and user guidelines for the same application.

Confidential, Downers Grove, IL

Sr. Business Analyst

Responsibilities:

• Gathered and documented business requirements from Trading Partners, user groups and vendors via workshops, interviews and surveys.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional and non-functional requirements for the project.
• Involved in developing Business requirement document, Project plan, Technical specification document, Use cases, Change Request form, and Process flow diagram.
• Responsible for translating business requirements and assisting IT with the development of technical specifications
• Responsible for Analyzing data and investigate service related issues to identify root cause of problems.
• Responsible for review, follow up, Identify and communicate business needs.
• Interacted with various end user teams during beta testing to gather feedback on application usability.
• Worked with SQL, functions to test the database integrity.
• Verified outputs against the Oracle database using SQL queries.
• Validated back-end data using SQL.

Confidential, Minnetonka, MN

Business Analyst

Responsibilities:

• Interacted with business users to get a better understanding of client business processes and gather business requirements.
• Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications.
• Worked with the Project Manager and business users to gather, analyze and document the requirements for the project.
• Involved in implementation of HIPAA EDI Transactions.
• Performed crosswalks and Gap Analysis.
• Used pre-execution checklists to verify that the environment was ready for testing.
• Verified Actual results against Expected results and investigated discrepancies.
• Providing the required test data for the developers in order to fix the defects
• Mapped claims, payments, and status to back-office database.

Confidential, Frisco, TX

Sr. Business Analyst

Responsibilities:

• Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications.
• Facilitated functional requirement gathering from system users and prepared Business Requirement Documents (BRD) using Rational Requisite
• Prepared Use Case scenarios for a clear understanding between the vision document and stakeholders using Microsoft Visio.
• Used the guidelines and artifacts of Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC).
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project
• Responsible for gathering requirements from users and performing data mapping on the application and testing the application as per the specs.
• Maintained the Requirements Tractability Matrix (RTM).
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case, Test plans, Test cases, Scenarios.
• Co-authored detailed Business Requirements Document and Functional Specification Document.
• Closely worked with QA team in delivering detailed Test Plan, Test Cases and Scripts.
• Coordinated User Acceptance Testing (UAT).
• Developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Responsible for conducting weekly meetings with stakeholders and production group in order to meet milestones and highlight areas of concern.