SUMMARY:

• A position in an innovative company that draws on my strengths of analysis, design, development, documentation, testing and maintenance of information systems.
• Experience in various Financial Business Applications.
• Certificate in ITIL Foundation (Information Technology Infrastructure Library).
• Expert Level certification in Microsoft Office (Excel, Access, PowerPoint, Word, Visio).
• Certificate in Mortgage Loan Banking, from Mortgage Bankers Association.
• Microsoft SQL Server 2008 (Query).
• Mercury Load runner (Vugen), Crystal Reports, AS400.
• Customer Relationship Management (CRM)

EMPLOYMENT HISTORY:

Confidential, CA

Senior Systems Analyst

Responsibilities:

• Experience in Automotive Loan Origination and Loan Servicing systems.
• Create BRD and System documentation for Auto loan processing, and various back end system interfaces.
• Experience in Project Management
• Test Plan, Test matrix Test Scripts and User Acceptance Testing (UAT), Queries.
• B2C (Web application):
• Created Use cases and test scenarios for the (B2C) web applications for Honda / Acura and Motorcycle websites
• Reporting: Create Fiserv interface for adverse action and Error and Omission.
• Sales& Marketing systems (PRISM) - Understanding of Dealer file, Model fields /files, Sales programs.
• Interface interactions between various automotive sub systems.
• Familiarity with Dealer Systems (Dealer Track systems).

Confidential, CA

Senior Business / Systems Analyst

Responsibilities:

• Create Business Requirement documents (BRD).
• JAD sessions, Identify, analyze, and translate business needs into functional specifications, Data flow diagrams, Coordinate Guidelines of new Policy and Procedures, Resolve issues and implement solutions,
• Coordinate with Developers and Users,
• Test Plan, Test matrix Test Scripts and User Acceptance Testing (UAT), Queries.
• Liquidating Asset Servicing legacy to automation, which included several types of loans Short sale, Deed in Lieu, Foreclosures, 1st Liens, 2nd liens, Principal reductions for submitting 1099A / 1099C forms at year end.
• Mortgage Claims systems web based application for processing Mortgage Insurance Claims associated with a loan serviced by the bank.

Confidential, Los Angeles, CA

Senior Business Systems Analyst

Responsibilities:

• Loan Origination System Commercial loans (RACER system), and Basel II.
• Gathering Requirements, Resolving Customer issues, test plans and test scripts.

Confidential, Los Angeles, CA

Senior Business Systems Analyst

Responsibilities:

• Horizon modules for Commercial loans, General Ledger, and ACH transaction processing and Customer Relationship Management.
• PCFS2000 systems-Small business loan systems
• Fraud system application modules
• Project Planning, Change management, Release management, SQL queries, new software upgrades, bank branch management systems.

Confidential, Santa Ana, CA

Senior Business Systems Analyst

Responsibilities:

• Escrow Systems for outsourced loans,
• Business Requirement documentation.

Confidential, Simi Valley, CA

Senior Business Systems Analyst / Senior Systems Analyst

Responsibilities:

• Loan Application Processing Systems: Loan Compliance, Mortgage Underwriting, Loan Collaterals, Loan Funding, Loan Closing.
• Mortgage Servicing System including processing of payments, collection of fees.
• Credit Interface with credit systems and Credit Bureaus (Equifax, Experian, Transunion).
• Documentation Systems - Year end statements and letters generation.

Confidential

Senior Business Systems Analyst / Systems Analyst

Responsibilities:

• Worked as Business/System Analyst with Business Users for Preliminary Investigation, Problem Analysis, Functional Requirements, Decision Analysis and Business and System flow charting using Visio, data flow diagrams (DFD), work flow diagrams, use cases, root cause analysis for various systems.
• Conducted JAD sessions with customers and developers to come to an agreement on the basic scope, objectives and specifications of the project avoiding scope creep. Initiated business strategy plans, Business process review, Project Charter.
• User Acceptance Testing - developed Test Plans, Test scripts performed testing and validation of software systems according to standards agreed upon by business and IT.
• Performed Quality Assurance Testing of application changes for the QA Department., using HP-Mercury products including load runner.
• JAD sessions to discuss Prototype design and evaluation of Test plan development, Security and Risk Management planning.
• Use cases analysis, Activity diagrams, and Process flows using Visio.
• System development life cycle (SDLC) implementation using Waterfall and Agile methodologies,
• Analyzed complex business processes spanning multiple departments for related business requirements including resources and processes for system modification.
• Created and maintained IT Business Requirement Documents (BRDs) including business requirement matrix.
• Worked with Offshore teams during Application Testing to resolve issues.
• Worked closely with IT developers to interpret and explain business and functional and technical requirements for specified applications.
• Consulted with business unit management and end users to identify business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting and security requirements.
• Worked with Vendors to communicate issues and work on resolutions.
• Systems analysis design and maintenance of Financial, Accounting and Mortgage Loan originations and servicing systems.
• Managed responsibilities as a project manager and served as a guide and mentor to other business systems analysts.

Confidential

Systems Analyst / Systems Administrator

Responsibilities:

• 10 years’ experience in managing operations and implementing Mortgage Loan Servicing systems
• Managed REMIC (CMO / Mortgage derivates) Secondary market prepared cash flow analysis, Trustee statements.
• Created following documents per the System Development Methodology (SDM) guidelines: Requirement documents, Design documents, Prepared Internal and External Use Cases, Communication Plans, Service Level Agreements, Contingency Planning, Turnover forms, Test Plan, Test Strategy, Working with QA to set the testing environment, Test Scripts and Testing
• Project Manager for Relational database accounting system.
• Interfaced with consultants, programmers, auditors and other accounting departments.
• Managed Financial / Mortgage Servicing systems.
• Provided text description for each requirement of project applications.
• Implemented data conversion, parallel testing, and end user training.
• Worked on Beta testing and upgrades.
• Involved in the mapping of chart of accounts and Test edits, Involved in testing of general ledger entries, Super User, and trained staff in using the software.
• System administration for database systems.
• Management of a staff of eight employees for daily operations, exercising independent judgment.
• Performance of managerial functions including employee interviewing, planning of schedules and employee evaluations.
• Implementation of Special projects as requested by management
• Planning, organization, prioritization of multiple tasks and design of workflow plans.
• Interaction with Senior Management and financial line departments.