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Sr. Business Analyst & Qa Lead Resume

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San Antonio, TX

EXPERIENCE SUMMARY:

  • Sr. Business Analyst focused on Property & Casualty Insurance with 10+ years of experience in IT consulting and property & casualty industries.
  • Assisted several US based P&C Carriers in Policy, Billing and Claims systems transformation projects
  • Consulting services to P&C Carriers on legacy systems; P&C product suites
  • Supported two Confidential - BillingCenter transformation projects, one Confidential - Example Policy transformation project ; several legacy systems based projects
  • Insurance domain knowledge - several personal and commercial lines
  • Business Analysis - Eliciting, documenting, managing and communicating requirements; Facilitating and leading requirements sessions individually and with peers
  • Testing - Test planning and execution
  • Team handling - Team of Business Analysts and Quality Analysts
  • Soft skills - communication, analytical and presentation

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Sr. Business Analyst & QA Lead

Responsibilities:

  • Own the following requirements from conception to implementation.
  • Adjuster Management - Group Suggestion; Routing Conditions; Adjuster Assignment, Adjuster workload distribution.
  • Claims Dispatch - Redesign claims dispatch screen; Dispatcher maintenance; Integration with appraisal system portal
  • Own requirements for claims system enhancements like FNOL, Claims Management
  • Test planning and team management
  • Define Test cases, Test Execution, Defect Management, Retest and Regression test
  • UAT support, production support and user .

Confidential

QA Lead

Responsibilities:

  • Test planning and team management
  • Plan testing and execution strategy for Database health check; transactions; batch jobs; external and internal interfaces; management reports.
  • Test Execution and defect management

Confidential, West Trenton, NJ

Business Analyst

Responsibilities:

  • Elicit requirements for BillingCenter configuration and integration with Policy and Payment Systems
  • Owned the following requirements from conception to implementation
  • Direct Bill Payment - Multiple Payment, Move, Reverse, Transfer; Bill Plan, Payment Plan, Payment(Premium) Distribution
  • Incoming Payments - Check; Home Banking, EFT integration
  • BC - PC Cancellation, rescind and reinstatement
  • STOP and POSITIVE files; Automate Returns
  • Requirements walk through - business, development and testing teams.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

  • Elicit requirements for Confidential Example - Policy Homeowners Insurance Configuration, Report Ordering and Forms Attachment
  • Owned following requirements from conception to implementation
  • Products, coverage and deductible limits
  • Discounts and Surcharges
  • Geocode/Distance to Coast; Insurance Bureau Score; Credit; A-PLUS; Inspections; Location; ISO 360 replacement Cost Calculator; ISO fire line
  • HO 3000, HO 4000, HO 6000, HO o4 10 and other custom forms
  • Requirements walk through - business, development, testing teams

Confidential, Chicago, IL.

Business Analyst

Responsibilities:

  • Elicit requirements for BillingCenter Configuration and Integration
  • Owned these requirements from conception to implementation
  • Bill Plan, Payment Plan, Delinquency Plan, Installment Fee, Reinstatement Fee, Late Fee
  • EFT, Home Banking and Lock Box
  • Billing Instructions for New Renewal, Issuance, Cancellation, Reinstatement, Rescind
  • Cancellations and Reinstatements
  • Support middleware development for Legacy and BillingCenter integration
  • UAT Support

Confidential, Chicago, IL

Business Analyst

Responsibilities:

  • Elicit requirements for AIB-DCD and MRB reporting
  • Data Mapping
  • Liaise with reporting bureaus
  • Elicit requirements for customizing ClaimCenter to suit AIB, MRB requirements
  • Testing and UAT support.

Confidential

Business Analyst

Responsibilities:

  • Lead the requirements elicitation process from offshore through various methods like interacting with business users, reading the code of the existing system and documents generated by the existing system.
  • Create detailed functional specifications and obtain business sign off
  • Requirements/ FS walk through to development and testing teams and test case review

Confidential

Business Analyst

Responsibilities:

  • Elicitation to implementation - Driver Assignment; Discounts and Surcharges requirements
  • Elicitation to implementation - Increasing the number of vehicles from 4-8 requirements
  • Elicit requirements from existing system by running business scenarios in the existing system and reading through the VAGEN/Cobol code.
  • Create functional specification document and obtain business sign-off.
  • Requirements/ FS walk through to business, development and testing teams.

Confidential

Business Analyst

Responsibilities:

  • Analyze production issues
  • Prepare functional specification and obtain approval from business users
  • FS walk through to the development team.
  • Create test cases and execute

Confidential

Business Analyst

Responsibilities:

  • Confidential knowledge acquisition and transition
  • Manage product requirements
  • Support pre-sales and sales team - configure system for RFPs/ RFIs/Demos

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