SUMMARY

• Over (7+) SEVEN PLUS Years of IT experience as a Business Analyst for collaboration with various teams to affect a seamless transition of knowledge and requirements in a SDLC Process.
• Diverse experience working with various domains, which includes Healthcare, Insurance, Loan Origination Services (Mortgage), and Retail Banking.
• Experienced working with cross - functional and multi-cultural teams for matrix organizations.
• In depth understanding of the AS-IS and TO-BE business processes.
• Experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing, UAT and deployment.
• Excellent Analytical skills in understanding and identifying the Business process and conducting feasibility studies to develop Scope, Vision and workflow documents.
• Expertise in identifying High level requirements and analyzing and uniquely defining each Business Requirement into Functional & Technical Requirements.
• Expert in Tracking and Managing the Requirements & User stories using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Created and Simplified Business Use Case documentation- both Pictorial and Descriptive.
• Experienced working in both Waterfall & Agile and RUP methodologies.
• Adept with different Requirement Elicitation techniques like, JAD sessions, Document analysis, Prototyping, Reverse engineering, Observation, Role playing, Market Survey, Interview, Brainstorming, Requirement workshop.
• Expertise in creating Wire frames/ Mock ups using MS Visio.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High Level business requirements and documenting business process flows.
• Experience in writing Business Requirements Document (BRD), Functional Requirements Document (FRD), Request for Proposals (RFP), Statement of Work (SOW)
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; Data modeling and mapping; and design using UML, and Visio.
• Proficient in writing and executing simple SQL queries against the database to check for the ER relations with the requirements document.
• Extensively utilized MS SharePoint as data repository for document, content and Project plans.
• Conducted Stake Holder analysis to get a clear understanding of the process and various roles and responsibilities of the team members and to know the POC - Point of Contact.
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Expertise in assisting the Testing Team in creating the Test Plans, Test Cases and Test Scripts and efficiently prioritize and manage the defects using the Defect Tracking system.
• Experience in conducting User Acceptance testing at both company and clients premises.
• Reviewed the Test Cases for UAT and performed alpha and beta testing in UAT phase of the project.
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users

TECHNICAL SKILLS

Operating Systems: Windows 9x/XP/2000/XP/Vista, UNIX, Linux.

Methodologies: RUP, WATER FALL, AGILE, SCRUM

Business Modeling Tools: MS Visio, MS Project, Requisite pro, HP Quality center

Databases / Query Tools: SQL, MS Access

Bug Tracking Tools: Rational Clear Quest, HP (Mercury) Quality center/Test, Team Foundation Server

Others: MS Word, Excel, MS SharePoint, Power Point & Outlook

PROFESSIONAL EXPERIENCE

Confidential, Chattanooga, Tennessee

Sr. Business Analyst/Junior Project Manager

Responsibilities:

• Responsible for collecting projects or programs level requirements.
• Responsible for documentation (BRD, FRS and TRD)
• Responsible for tracking, documenting, and assist with the resolution of issues for a project for the full inventory and life cycle of the project/program
• Develop and maintain work plans with business teams
• Responsible for establishing a record of accomplishment of solid project delivery, superior relationship building and excellent teamwork.
• Responsible for communication among various parties and stakeholders while conducting JAD sessions.
• Perform analysis and develop content in the meetings with stakeholders to support the development of various applications and upgrade versions.
• Assisting with digital Content Management applications (CMA).
• Experienced working with testing teams and performed UAT sessions with the end clients.
• Experienced in generating day to day reports to analyze the performance of the product during UAT sessions to provide to the PM and leadership.

Environment: MS Office, MS Visio, MS Project, MS SharePoint, SQL, Quality Center, Team Foundation Server

Confidential, New Jersey

Business Analyst

Responsibilities:

• Worked in planning, designing, developing and delivering software products, which meet project specifications.
• Documented and delivered Functional and Non Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Responsible for business requirements review, functional document review, testing review and key resource for application analysis.
• Created business/user and functional requirement specifications.
• Prepared Traceability matrix report to ensure each and every Business requirement is adhered to achieve performance.
• Developed checklist for GUI and browser compatibility analysis and testing.
• Developed dashboard and analyzed data with overall details of health care products (growth, baseline, etc.) and additional tabs for information on performance details, summary, budgets, call activity and call & change details using QlikView.
• Implemented conditional expressions and dimensions for some charts to show different metrics in the same chart based on selections by users.
• Supplies tracking using IMPACT Clinical supplies tracking, Monitoring stock using IVR systems, Data management using Electronic Data Capture (EDC), and Medidata.
• Interacted with business and development team in requirements analysis, design review, testing and documentation for application developed in agile environment.
• Responsible for documenting various types of project artifacts like Scope documents, Business Rules, Use Cases, Process Flow Diagrams, Content Analysis, Page flow and Navigation requirements, Technical Specification, Performance Requirements, User Guides.
• Gather final requirement and draft the BRD and Business Data Flow Diagrams.
• Acted as a facilitator for Joint Application Development (JAD) sessions with Business Users and Technical Architects.

Environment: UML, MS Office, MS Visio, MS Project, MS SharePoint, QlikView 11, SQL, IVRS, EDC, IMPACT Supplies tracking, Quality Center.

Confidential, WILLIMGTON, DL

Business Analyst

Responsibilities:

• Assisted the project Manager in developing project plan, identify resources and develop process maps, business and technology requirements
• Authored the procedures, job aids and training as necessary to develop an automated process in compliance with Federal Bankruptcy Rules, Foreign Exchange and National Mortgage Settlement (NMS)
• Gathered required and created a specification to ensure adherence to the Federal Bankruptcy, NMS and local bankruptcy rule requirements.
• Track and analyze revenue, Market pricing using Revenue and Contract Management applications (Revitas) and calculate analytics and pricing using Eagle PACE data hub.
• Experienced in products like Bonds, derivatives and FX products and Pension plans.
• Develop an automated process for creating, filing and storing post-petition fee notifications as a supplement to the proof of claim.
• Conducted analysis studies that serve as input to the strategic planning, goal setting, and approach to achieving the goals.
• Helped the PM in initiating the project, preparing the Business case and planning it.
• Defined existing business process (BPM-Business Process Modeling) and identified the gap (Gap Analysis) between the existing & improved business process to redefine to process (BPI) and SOPs.
• Identified and defined Business analyst work Strategy and requirements risk approach and determine planning considerations finalized
• Collected requirements (using) Brain storming, Document analysis, Focus Groups, Interface analysis, Interviews, JAD, prototyping, survey, reverse engineering and user task analysis for various reports
• Explained the solution model, analyze the functional requirements, prepared the Use cases, defined user profiles, defined the supplementary requirements, defined assumptions and prepare the traceability matrix and validate the requirements.
• Wrote business requirements specification (BRS) and functional requirements specification (FRS) documents as per the business requirements and process flow.
• Created Business Intelligence reporting for better understanding of business process and data.
• Created data mapping documents for the movement of data from production databases to the warehouse
• Assisted System Architects and Quality Assurance Analysts in creation of various tests by using Quality center.
• Utilized MS SharePoint as the central repository for requirements management and communication extensively.
• Assured that all artifacts are in compliance with corporate SDLC policies and guidelines.
• Assisted in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of the project.

Environment: Visual Basic, MS-Project, MS-Visio, SSRS using SQL server, Revitas, PACE data hub, Windows 2000 Server, Windows 2000, MS SharePoint, Rational Tools, RUP, HPQC

Confidential

Business Analyst

RESPONSIBILITIES:

• Interacted with project team to define system objectives and scope, and identify constraints and the measures of success for the system to be developed.
• Coordinated JAD sessions to understand the user requirements and also their system’s implementation.
• Worked extensively through agile methodology by dividing the application into iterations and acted as the Scrum Master in the iteration throughout the SDLC.
• Developed custom score cards for all bank loan products after analyzing the risks involved.
• Worked with data marts specific to loan parameters for analyzing the preliminary information and attribute classification.
• Gathered primary requirements and modeled the processes in Context diagram using MS Visio.
• Assessed the flaws in the existing as-is system and made clear recommendations for BPI and incorporated them in the future to-be system design.
• Coordinated team in bringing about Business Requirements, Architectural Specifications, Corporate Priorities and Functional Specifications
• Made Screen Mockups/Definitions using Excel.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams
• Using MS Visio so that developers and other stakeholders can understand the business process.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Monitoring project progress and performance and providing Status Reports to the project sponsor.
• Designed and implemented basic SQL queries for QA testing and Report / Data Validation.
• Participated in User Acceptance Testing on the Business-to-Business Transaction testing.
• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.
• Used Test Director Application for automated testing. Coordinated with the test team to check the weekly status and report the same to the project manager and discussed project manager and other team regarding State Flow Process.

Environment: Agile/Scrum, MS Office, MS Visio, MS Project, HTML, SQL, Test Director.

Confidential

Business Analyst

RESPONSIBILITIES:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements.
• Liaised between technical and business teams for obtaining status/updates as well as sharing best practices.
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word.
• Created User Requirement Specifications (URS), Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) documents.
• Created Use cases, Use Case Diagrams, Activity Diagrams, Business Flow Diagrams and Business flow diagram.
• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis.
• Created complex stored procedures using SQL with multiple table joins and comprehended and isolated areas problems.
• Made Screen Mockups/Definitions and Dependencies using Excel.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Experienced setting up test scenarios and executing on these scenarios and worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases
• Maintained various versions of the documents generated during the project using Rational Clear Case
• Used Agile development methods to promote development iterations, team work, collaboration and process adaptability and strong experience with Scrum
• Created User Stories to capture all requirements.
• Set up definitions and process for test phases including Product test, Integration test, System test and User Acceptance Test (UAT).
• Conducted GUI testing, Functional Testing, Smoke Testing, Integration Testing, Performance and User Acceptance Testing on the application.
• Extensively worked on Mercury Test Director for bug reporting/tracking.
• Worked with SQL extensively to test database integrity.
• Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project
• Conducted Training Sessions to familiarize users with system.

Environment: Agile/Scrum, UNIX, MS Visio, MS Project, MS SharePoint, HTML, Windows, SQL, people soft, IBM Web sphere, Business Intelligence.

Confidential

Business Analyst

RESPONSIBILITIES:

• Worked with the Stakeholders and business users in identifying the business requirements.
• Authored Business Requirement Document (BRD), Functional Requirement Specification (FRS) and User Requirement Specification (URS) for application development.
• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Database Flow Diagrams using MS Visio.
• Provided support to the development team by utilizing the Rational Unified Process (RUP). Trained and mentored the IT staff in the RUP process, Rational Suite tools and how they fit into the process.
• Ability to self-manage multiple projects within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions.
• Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area and conducted JAD sessions with IT group.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Involved in UAT, test plans, documentation of test reports, etc.

Environment: MS Office, MS Visio, MS Project, HTML, SQL, Test Director.