SUMMARY:

• An IT professional with experience of 8+ years in the areas of Business Analysis/System Analysis/Data Analysis and Project management.
• Hands on experience gathering requirements, interviewing senior level company officials to gather requirements for documenting project functional specification.
• Handle claims electronically on in - house data management system
• Possess Knowledge and Experience with Personal and Commercial Lines of Insurance
• Skilled in determining system requirements and specifications for complex application development projects.Past experiences of leading and interacting with business teams, programmers and technical staff at all levels.
• Facilitated and led team projects that improved the relationship between voice brokering team and electronic brokering team - teams that didn’t historically work well together.
• Strong customer service orientation.
• Familiar with the ISO quality standards, measurements and evaluation tests
• Knowledge on Claims and Insurance Terminology such as Claims-Made Insurance, Claims-Paid Coverage, Claims Reserves, Deductible, Incurred Losses, Indemnity, Allocated Loss Adjustment Expenses (ALAE), Unallocated Loss Adjustment Expenses (ULAE), Unearned Premium Etc.
• Extensive knowledge of 3rd party reporting tools like FPRA, GUSS.
• Knowledge on Claims and Insurance Terminology such as Claims-Made Insurance, Claims-Paid Coverage, Claims Reserves, Deductible, Incurred Losses, Indemnity, Allocated Loss Adjustment Expenses (ALAE), Unallocated Loss Adjustment Expenses (ULAE), Unearned Premium Etc.
• Expertise in Project Planning, Project Design, creating functional specifications and data flow diagrams.
• Structured Data Modeling, Conceptual data models, Logical data models, Logical ER diagram, Entity definitions, Business rules, Entity life cycle analysis, Event analysis, and Physical data model, Logical to physical entity & attributes mappings.
• Knowledge of Mass Auto and prepared Business Process Models that depicted modeling of all the activities of the business from the conceptual to procedural level.
• Worked on SQL server-2005 and MS Access writing SQL queries and SQL procedures.
• Extensive experience in development and maintenance of data models, data architectures, data repositories, data management procedures and standards.
• Have developed standards for data definitions, data element naming conventions, and logical/physical database design for applications and data warehouse development.
• Outstanding ability to maintain ISO Standards for manufacturing products
• Successfully processed hundreds of claims, including approving and processing claims payments
• Knowledge of policy ratings, investigating claims, negotiating settlements, and authorizing payments
• Worked with Technical Writers to decide manual policy ratings for claims and loss controls.
• Hands On with all the software testing tools in the market.
• Experience and understanding of software development process including Software development life cycle (SDLC), RUP’s Iterative System Development Life Cycle process, implementing the Rational Unified Process (RUP) in all four phases of a project Inception, Elaboration, Construction and Transition.
• Experience in capturing data requirements, data analysis & data mapping for Vendor feeds and Databases.
• Conducted sessions for business users, technical users, stake holders for better understanding of the application
• Wrote Test Scripts, Technical Specification Documents, and worked on application’s input / output data definitions.
• Provided support to customers regarding progress of claims, policy content and customer’s responsibilities
• Used MS Excel spread sheet, PowerPoint, MS Visio, and MS Projects.
• Resolved queries and complaints in a professional and swift manner
• Excellent written and verbal skills with optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.
• Experience in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements.
• Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.
• Exposure in creating and analyzing Data flow diagrams, and Entity Relationship diagrams.

TECHNICAL SKILLS:

Reporting Tools: Mercury Quality Center, Test Director, Rational Clear Quest

Operating Systems: Windows XP/7, UNIX

Databases: MS Access, MS SQL Server, Oracle

Project Management Tools: MS Office, MS ProjectMethodologies: RUP-Rational Unified Process, UML, Waterfall, Incremental

Design Tools: Rational Rose, UML, MS Visio, Rational Requisite Pro, ISO rating system

PROFESSIONAL EXPERIENCE:

Confidential, Roanoke VA

Business Analyst

Responsibilities:

• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Created Use-Cases and Requirements documents to document business needs.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts, Under Writers and other potential users of the application.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained documents and the effect of proposed changes on the project schedule and costs.
• Used Rational Clear Quest for bug reporting.
• Coordinated the mass automated formats, inter-exchange usage and physical space required for the trading of equities and options side-by-side.
• Report the non conformity of the products specifications with the ISO requirements
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Designed and developed scenarios based on business requirements.
• Developed requirements integrating E-R diagrams and designed the testing process flows.
• Followed the RUP methodology for the entire SDLC.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.
• Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.
• Validated the scripts to make sure they have been executed correctly and meets the scenario description

Confidential, Santa Ana, CA

Business System Analyst

Responsibilities:

• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful perform the required testing effort
• Acted as a liaison between the Oracle deployment team and the business finance group. Interviewed various personnel including broker dealers and traders to understand the current process and the future requirements.
• Speciality in Quote, Billing, Agency, Compensation, Underwriting.
• Gathered requirements and prepared business requirement documents (BRD). Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Prepared Test Plan and Test Cases according to the business requirements.
• Documented the business requirements following the RUP methodology
• Prepared and validated different documents for management review on daily basis and major releases.
• Maintained models in Ms Acess.
• Created business process flowcharts, network diagrams, workflow diagrams, database models, and software diagrams using VISIO
• Conducted JAD sessions for Cost Benefit Analysis, requirement definition and project challenges.
• Worked on journal entries took ownership of financial activities.
• Designed system architecture diagrams in collaboration with developers to ensure smooth data flow.
• Participated in setting up testing environment.
• Performed Sanity and Smoke Testing.
• Wrote several Use cases on a daily base and created Activity Diagrams.
• Analyzed consumer surveys and gave technical inputs in Business meetings.
• Involved in the meeting with Business process owners, SME (subject matter experts) and Marketing Team for Requirements gathering in definition stage.
• Developed decision trees for the CWT application to mass automate the decision making process in the field for Users.
• Delivered Frequent Presentations to stake holders during UAT
• Facilitated the customer in defining the high-level functional requirements and needs.
• Extensively involved in Data Mapping and Cross Walks.
• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Responsible for communicating with a team of 10 people working offshore.
• Involved in Data Analysis, Data Modeling and Logical Data Specification.
• Involved in the Data Movement between Systems validated the Business Requirements.
• Wrote numerous test cases based on test strategies.
• Experienced in Business
• Process Documentation and Modeling..

Confidential, New York City, NY

Business System Analyst

Responsibilities:

• Wrote test plans and test cases based on the business requirements which involved market risk analysis and risk management like continuous time finance & asset pricing, stochastic processes & simulations, credit derivatives, structured products, documentation, value at risk, risk & return optimization.
• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Supported claims adjusters in processing hundreds of first- and third-party auto insurance claims.
• Ensure claims are settled in accordance with policy and company guidelines
• Created Use-Cases and Requirements documents to document business needs.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
• Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked on Mass Automation.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained the Business Impact Analysis Template (BIAT) to analyze and document the effect of proposed changes on the project schedule and costs.
• Used Rational Clear Quest for bug reporting.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Designed and developed scenarios based on business requirements.
• Developed requirements integrating E-R diagrams and designed the testing process flows.
• Followed the RUP methodology for the entire SDLC.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful perform the required testing effort
• Acted as a liaison between the Oracle deployment team and the business finance group. Interviewed various personnel including broker dealers and traders to understand the current process and the future requirements.
• Gathered requirements and prepared business requirement documents (BRD). Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Documented the business requirements following the RUP methodology
• Prepared and validated different documents for management review on daily basis and major releases.
• Maintained Repository for requirements documents.
• Created business process flowcharts, network diagrams, workflow diagrams, database models, and software diagrams using VISIO
• Conducted JAD sessions for Cost Benefit Analysis, requirement definition and project challenges.
• Worked on journal entries took ownership of financial activities.
• Analyzed, revised and created test plans according to business requirements and performed UAT.
• Designed system architecture diagrams in collaboration with developers to ensure smooth data flow.
• Wrote several Use cases on a daily base and created Activity Diagrams.
• Analyzed consumer surveys and gave technical inputs in Business meetings.
• Involved in the meeting with Business process owners, SME (subject matter experts) and Marketing Team for Requirements gathering in definition stage.
• Delivered Frequent Presentations to stake holders during UAT
• Facilitated the customer in defining the high-level functional requirements and needs.
• Extensively involved in Data Mapping and Cross Walks.
• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Responsible for communicating with a team of 10 people working offshore.
• Involved in Data Analysis, Data Modeling and Logical Data Specification.
• Involved in the Data Movement between Systems validated the Business Requirements.
• Wrote numerous test cases based on test strategies.
• Experienced in Business Process Documentation and Modeling.

Confidential, Portsmouth, NH

Business Analyst

Responsibilities:

• Acted as a liaison between the project group and the operations group. Helped design scope document and the request for proposal after extensive analysis and coordinated with top management for the approval process.
• Analyzed consumer surveys and gave technical inputs in Business meetings.
• Involved in the meeting and s for Business process owners, SME (subject matter experts) and Marketing Team for Requirements gathering in definition stage.
• Facilitated the customer in defining the high-level functional requirements and needs.
• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Experienced in Business Process Documentation and Modeling.
• Responsibilities involved product direction, including new platform, architecture enhancements and customizations.
• Used MQC, Bugzilla to track, analyze and document defects.
• Assisted in developing an Analysis Model that includes entity classes, use case diagrams, sequence diagrams, object collaboration diagrams that provide the development team a view of the requirements for Construction phase activity
• Worked with my team to Initiate Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships, and allow for maximizing software reuse
• Analyzed and optimized the process. Prepared Business Requirement Document and then converted business requirements into Functional Requirements Specification and Technical Specification using Rational RequisitePro.
• Scoped out new functionalities and came up with time and effort estimates for the same.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Involved in weekly walkthroughs and inspection meetings to verify the status of the testing effort and the project as a whole.
• Analyzed and documented the pros and cons of the project using SWOT analysis.