PROFESSIONAL SUMMARY:

• AS - IS/TO-BE process modeling and re-engineering;
• Gap analysis and Feasibility analysis
• Business process decomposition;
• UI Designs; Enterprise Content Management
• Functional designs; UML Modeling
• Product Backlog
• Use Cases (diagrams and narratives);
• User stories; Burn Down Charts
• Over 15 years of total IT industry experience with expertise in the areas of Business Systems Analysis, Quality Assurance and Desktop Support Analyst Roles.
• Over 8 years of experience in Business Analysis and 4 years’ experience as Quality Assurance Analysis.
• Experience in full life cycle development of Complex Web and Mobile Applications and Products using Agile - Scrum and Waterfall methodologies.
• Extensive experience in stakeholder analysis, requirements elicitation and presentation using Interviews, JAD sessions, Sprint Planning Sessions, Product Demos & BPMN/UML models.
• Expertise Technical writing of the Business and Functional requirements (BRD, FRD); Fully Dressed Use Cases; Product Backlogs; User Story Documents; Test Plans and UAT Plans.
• Strategic thinker with Business / Product focus while developing strategic technical solutions which can include:
• HealthCare - HL7 Messaging, IHE, EHR/EMR/PHR; EDI 837, 835, 834 & 820, ICD9/10, HIPAA 4010/5010; Pharmacy Discount Card Distribution/Processing; Broker Commissions; Medical Legal Review (MLR), FDA Compliance, FDA Alerts, Approvals & Recalls, GDP, Drug Labeling & Patient .
• Health Care - Health Insurance, Hospital Administration, Practice Management Systems, Revenue Cycle Management Systems.
• Pharma - Clinical Content Management, FDA Reporting
• In-depth Subject Matter Expertise in the Business Domain Areas which can include:
• Relational database experience includes ORACLE, MS SQL SERVER, IBM DB2; knowledge of Data Warehousing concepts, experience in designing and mapping ETL processes; successfully implemented solutions for BI reporting;
• Experienced in Data Analyses, Data Modeling, Data Mapping using SQL and UML diagrams; Business Intelligence and Analytics using SSRS, SSAS & Oracle Discoverer.
• Proficient in creating UI designs using wire frames, mockups supplemented by functional requirements; Hands on experience developing requirements for Mobile responsive UI Design and Testing.
• Proficient with web technologies such as HTML, XML, Web Services, & Content Management Systems; Ektron and Alfresco; Expertise in developing Search Engine Optimization and Web Analytics requirements.

TECHNICAL SKILLS:

Requirements: - Excel, Word, JIRA Agile

Quality Assurance: - HPQC, Mantis;

Project status: - MS Project, VersionOne;

UML/BPMN models: - Azure, Visio, Rational Rose;

Web CMS / Mobile Platforms: Ektron, Alfresco, IBM Interact

Web UI Design: Azure, Visio, SnagIt, FrontPage, Lightshot;

Document Management: MS SharePoint, SVN, Wiki;

Traceability: RallyDev, Excel;

SQL: TOAD, SQL Server Management Studio;

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Sr.Business Systems Analyst / Product Owner

Responsibilities:

• Created Process Flow Document and designed high and low level Process / Activity Diagrams using MS Visio.
• Performed Workflow analysis and task Analysis for various operational teams in the company.
• Performed GAP analysis and Impact Analysis involving the current state and proposed state.
• Worked Closely with Application Architects and Business teams to converge on requirements for the New Workflow Management System and Content Management System.
• Used AGILE methodology and worked in short SPRINTS to achieve goals.
• Participated in SCRUMS and discussed the open issues and statues.
• Participated in Agile Planning Sessions and assumed the Product Owner role for the agile initiative.
• Developed the Epics and Themes for the Scrum Project
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with various Business / Product Teams.
• Created and explained the User Stories to the Scrum Team and helped them design the Tasks.
• Designed acceptance criteria for validating the output of each Sprint.
• Reviewed Team Velocity on a frequent basis and advised Scrum Master at various stages.
• Participated in Sprint Planning and Sprint review meetings for Finalizing the Sprint Backlogs and Verifying the sprint outputs respectively
• Created Release Tracking Document in order to track the necessary changes.
• Identified the key business processes to model by analyzing the requirements and modeling using MS Visio
• Prepared logical Data Models that contain set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Participated in various sessions with Business to understand the business rules and to come up with naming conventions to standardize the data.
• Played a key role in the user acceptance testing (UAT), and implementation of system.

Confidential

Scrum Analyst

Responsibilities:

• Facilitated requirement gathering and brain storming sessions;
• Provided AS-IS and TO-BE process analyses, Gap analyses, Business Process modeling and decomposition;
• Developed the Epics and Themes for the Scrum Project
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with various Business / Product Teams.
• Used AGILE - Scrum methodology and worked in short SPRINTS to achieve goals.
• Mentored various teams on SCRUM methodology and helped the company transformation in to an Agile Development Shoppe.
• Participated in Scrums & Scrum of Scrums and discussed the open issues and statues.
• Participated in Agile Planning Sessions and assumed the Product Owner role for the agile initiative.
• Created and explained the User Stories to the Scrum Team and helped them design the Tasks.
• Designed acceptance criteria for validating the output of each Sprint.
• Reviewed Team Velocity on a frequent basis and advised Scrum Master at various stages.
• Participated in Sprint Planning and Sprint review meetings for Finalizing the Sprint Backlogs and Verifying the sprint outputs respectively
• Created Release Tracking Document in order to track the necessary changes.
• Participated in Business Demonstrations and Decisions for the Release of the Sprint Output to Production.
• Used ECM products both Documentum and OnBase

Confidential, Dayton, OH

Business Systems Analyst

Responsibilities:

• Interact with business users for better understanding of individual subject areas and modified specifications to reflect accurate user needs
• Gathered user requirements by interviewing focus groups and brainstorming with SMEs, Business users and Product owners. Created targeted questionnaires for SMEs to refine requirements and translated into business rules
• Attending status update meeting daily/weekly basis and Work closely with Architects and Developers.
• Worked on HIPAA Transactions and Code Sets Standards such as 837 I & P Encounters.
• Validated and compared the Claims generated through E2E process with the claims from the existing system in backend executing SQL queries and comparison tool.
• Developed Data and Data mapping requirements for the Reports.
• Provided Detailed set of Input parameters and Report Output Wireframes & Mock ups.
• Worked Extensively with HIPPA EDI 834 forms received from various Vendors, Partners and Producers in validating the Data in Stage Environments, Test running the formats and conducting issue analysis.
• Worked with HIPPA EDI 837 & 835 files for data validation and created Data mapping and ETL process requirements for loading data into the EDW.
• Address UAT issues to ensure proper action was taken based on priority and requirement
• Participated in various sessions with Business to understand the business rules and to come up with naming conventions to standardize the data.
• Played a key role in the user acceptance testing (UAT), and implementation of system.

Confidential, Dallas, TX

Scrum BA

Responsibilities:

• Analyzed Business Requirements and segregated them into high and low level Use Cases and Activity Diagrams using MS Visio.
• Performed GAP analysis involving the current state and proposed state.
• Worked closely with other BAs and ETL Leads/Managers and was responsible to perform detailed data requirements analysis and create design specifications and operational documentation.
• Provided the ETL team with the Data mapping document and assisted them to create the mappings.
• Worked closely with the architects, database administrators and technical team during Data Mapping and Data Integration
• Analyzed and presented the Business with information on data anomalies, issues, input errors, field value ranges, data patterns, referential integrity gaps and the level of record incompleteness that is in the source systems.
• Organized meetings with the SMEs and Data Owners to walk through the findings and determine the cleansing process.
• Developed the Epics and Themes for the Scrum Project
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with various Business / Product Teams.
• Used AGILE - Scrum methodology and worked in short SPRINTS to achieve goals.
• Mentored various teams on SCRUM methodology and helped the company transformation in to an Agile Development Shoppe.
• Participated in Scrums & Scrum of Scrums and discussed the open issues and statues.
• Participated in Agile Planning Sessions and assumed the Product Owner role for the agile initiative.
• Created and explained the User Stories to the Scrum Team and helped them design the Tasks.
• Designed acceptance criteria for validating the output of each Sprint.
• Reviewed Team Velocity on a frequent basis and advised Scrum Master at various stages.
• Participated in Sprint Planning and Sprint review meetings for Finalizing the Sprint Backlogs and Verifying the sprint outputs respectively
• Created Release Tracking Document in order to track the necessary changes.
• Participated in Business Demonstrations and Decisions for the Release of the Sprint Output to Production

Confidential . Tampa, FL

Sr.QA Analyst

Responsibilities:

• Analyzed Functional requirements and Use Case Diagrams to create Test Strategies and test Plans
• Worked with Business Analysts and Product Managers to Review and Approve Test Coverage
• Created Detailed Test Plans; Detailed Checklists, regression Test cases, Smoke test Cases, validation tests etc
• Created scenarios for User Acceptance Testing and conducted UAT.
• Involved in documenting defects and responding to IT in defect clarifications and resolution.
• Designed and implemented test scenarios for the application.
• Extensively used SQL scripts/queries for data verification and validation.
• Worked with the software architects / developers to ensure that the applications for Bug Life Cycle and Issue Reviews
• Reported Defects in HP ALM and assigned to respective Dev Teams.
• Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues.
• Tracked UAT issues/bugs and prepared reports.

Confidential, NYC

Quality Assurance Analyst

Responsibilities:

• Created test plan, wrote test cases based on the requirements from the clinical analysts and sometimes based on the legacy application for which the enhancements are done.
• Organized the test case review meetings and got the test cases approved for running on the build. Attended the defect review meetings and clarified any questions on the opened defects.
• Created Test Strategies and Test Plans; Test Data for Test Case validation.
• Coordinated with BA’s and PM for Defect Management and Tracking
• Created Traceability Matrices for test Cases and Functional Requirements.
• Tested Functionality, Navigation and Security of the application which involved in developing test cases in different cultures based on the Requirements and Design documents.
• Involved in developing the test cases and testing the fraud limits implementation in Database at account level and credit card level.
• Tested for validation of inputs on web pages for different cultures and different input formats accepted on the website.
• Coordinated testing efforts done offshore with the development in Portland and reported the results to management.