SUMMARY:

• Business Analysis Approach (Planning & Monitoring, Requirements Elicitation, Application Testing; Operations and maintenance) - Human Resources Information System (PeopleSoft - HRMS & PeopleSoft Financial Modules) Accounting - (QuickBooks Enterprise Application)
• Effective communication and customer relationship skills
• Effective oral and written communication skills
• Effective team player with exceptional communication and interpersonal skills
• Ability to interface with all levels within the organization
• Self-motivated, ability to multi-task;
• Ability to work independently and under tight deadlines
• Committed to staying current on innovations in technology
• Experience with defining business requirements
• Data analysis and reporting; Used databases and other tools to manage large amounts of data; Data Mapping
• Creating, managing and updating SharePoint and Work Group Collaboration sites
• Knowledge/Use of PeopleSoft 8.0/9.0
• Knowledge and Experience of Sarbanes Oxley Compliance Testing and Walkthrough
• Experience in UAT Testing; Writing Test Script

TECHNICAL SKILLS:

PeopleSoft 8.0/9.0; Structure Query Language; TOAD; Ipswitch - WS FTP Professional and Ultra Edit (File Transfer applications)

Quality Center (Software Testing Application)

QuickBooks Enterprise Accounting Software

Time Rewards (Time Management Software)

MS Access, MS Word, Excel, PowerPoint Outlook, html, FrontPage and

Windows Operation System

EXPERIENCE:

Confidential, Boston, MA

Responsibilities:

• Payroll and Employees Data Processing using ADP Software Application
• Bank Reconciliation using QuickBooks Software Application
• Journal Entries using QuickBooks
• Accounts Receivable Processing using QuickBooks
• Accounts Payable Using QuickBooks
• Daily Cash Management Summary Report

Contractor

Confidential, Chevy Chase, MD

Responsibilities:

• Identifying and analyzing metrics to determine processes to be automated, stream-lined, changed, and removed, to increase quality and efficiency
• Becoming an expert with the existing licensing system and developing and implementing recommendations for system improvements
• Developing and publishing licensing reports for trend and problem identification, and recommending solutions to increase compliance and reduce expenses
• Using existing reports to identify and implement solutions to increase efficiency and reduce potential errors
• Analyzing licensing state laws and regulations and updating documentation, training, and systems to implement the regulations
• Analysis and compilation of requests for information, drafting responses, analyzing referral causes and recommending and implementing solutions for internal and external audit exams
• Drafting and maintaining documentation of licensing processes
• Conducting analysis, making payments, and applying control mechanisms for billing invoices
• Software Implementation/Support & Training
• Administrative support

System Integration Business Analyst

Confidential, Bethesda, MD

Responsibilities:

• Requirements Gathering for all projects related to HR Applications and Benefits
• Participated in Program Reviews for All HR Applications Projects
• Responsible for Quarterly Sarbanes Oxley Compliance Testing and Walkthrough for HR Benefits Process and Applications
• Served as SharePoint Administrator for the HR Department (Approximately 130,000 employees Worldwide)
• Updating employees HR records in PeopleSoft using customized templates and SQL
• New Hire Training and Orientation for the HR IPT Applications Team
• Process and Procedures documentation and updates
• Quarterly HR Applications Regression Testing
• Validation checks, corrections, and production migration support, from test environment to production in PeopleSoft client/server enterprise applications

Manager Business Operations

Confidential, Rockville, MD

Responsibilities:

• Analyzed business processes and procedures to identify changes required as a result of project requirements
• Developed process flow documents
• Analyzed internal customer requirements, including meeting with customers to identify needs as well as facilitate internal meetings to confirm requirements
• Developed test plans, including documenting test cases, test data requirements, and expected results for testing. Executed test plans, documented results, and worked with development staff to correct errors
• Maintained, developed, and revised all manuals and documentation
• Performed routine accounting tasks including Accounts Receivable, Accounts payable, Payroll, Bank Deposits and Cash Receipts
• Responsible for Inventory management and Purchasing

Information Systems Coordinator

Confidential, Wash. DC

Responsibilities:

• Analyzed and defined business requirements and developed system specifications to solve business problems.
• Developed documentation and supported the lifecycle with business knowledge through implementation.
• Managed information systems for a staff of 6 serving 1800+ students and 800+ new admits
• Designed and trained staff on database management system usage
• Administered, maintained, developed and implemented policies and procedures for ensuring the security and integrity of the company and department databases
• Designed, created and maintained and backed-up relational databases
• Provided support to end users on a variety of issues; identified, researched, and resolved technical problems
• Performed database installations and configurations
• Performed backups and DBMS recovery

Information system coordinator

Confidential, Washington, DC

Responsibilities:

• Reviewed, analyzed and evaluated business systems and user needs
• Assisted in designing, creating and maintaining department web page
• Assisted with evaluation of students’ academic progress reporting
• Managed database and corrected technical and functional problems
• Applied advanced technical principles, techniques, theories and concepts; contributed to the development of new principles and theories

Terminal Supervisor

Confidential, Washington, DC

Responsibilities:

• Monitored pre-trip and post-trip evaluations of all drivers and attendants to ensure uniform service standards
• Assisted in reviewing daily manpower necessary to achieve service
• Maintained both manual and automated personnel records, collected and compiled sensitive and confidential personnel statistics and prepares reports in accordance with procedures and furnished information to authorized persons and/or agencies
• Provided information to all levels of employees regarding personnel policies and procedures
• Ensured accuracy in deposits and files, researched missing payments, and prepared various reports as directed
• Assisted in new teller training through on-the job training program, assured compliance with company policies and procedures
• Resolved customer complaints