SUMMARY:

• IT Experience includes over 15 Years as QA/QC Test Engineer/Software Engineer/Functional/Business Analyst.
• Served as the lead Test Engineer for various HIPAA Data Transactions and EDI technologies, web/java, Oracle/PeopleSoft app, SAP, Ecommerce, Healthcare, and non web based applications for various projects providing functional and technical analysis.
• Roles included QA, QC, Testing, Validation, Training, Business and Functional Analyst task.
• Gathered Business rules and created Business To - Be Process Flows, Business Requirements, and Business Scenarios for Ecommerce and ERP Applications
• Expertise in Automation (QTP), Load/Stress (Performance) Testing, Training, Business Analyst, and Functional Analyst. Oracle, PeopleSoft Financials included GL, AP, Purchasing, (Accounts Receivable) AR, AM, Project Costing, Billing. Supply Chain Warehouse Management: OM, Inventory, and eProcurement.
• PeopleSoft Web based application HCM/HRMS: 8 to 9.1 and 9.2 included HR, Payroll, Payroll Interface, eRecruiting, Benefits Administration, Benefits module, Time and Labor, e-compensation.
• Utilized, test on, and tested Company customized Software, PeopleSoft, MS SQL Server, and Oracle App/Database (Data Warehouse) on UNIX, (Shell scripts: ksh, csh, sh, Perl) UNIX utilities, Window NT, and .net platforms.

TECHNICAL SKILLS:

Testing (Functional, Regression, System, Integration, smoke: UAT, User Interface, Manual, Automation, LoadStress, Performance, Data warehouseFailover/Recovery, Supportability, Black boxWhite box, Grey box, SOA, SOUPUI, Rest API)

Development/App Tech Skills: Data testing/migration (includes Quality/Output), Testing Documentation and Methodology, 508 Compliance Testing

Customer Service/Support: Business/Functional, Six Sigma/PMI management experience

Scrum/Agile experience: SDLC (Software Development Life Cycle)

Oracle/Oracle Apps: PeopleSoft HRMS/HCM/CRM(HR & Financials) v5.11-9.1

SAP: Health Care Applications, Informatica

Query: SQR, nVision, Crystal, COBOL, SQL/PL/SQL, UNIX(shell script), Solaris, Linux ksh, sh, csh, PERL

C/C++ programming/testing: Citrix, Windows / Windows NT

PeopleTools: WinRunner / QuickTestpro / Rational /SQA Robot, eRequisitePro, Load Runner

ETL: Site Scope, TestDirector/Quality Center/ALM (VB Script), SDLC

Data Warehouse: Web base apps (Java/HTML)J2EE, Visual Studio

Remedy: SharePoint and Clarity, Cognos, Weblogic, Websphere, Clearquest/Clear case, .NET, MS Excel, MS Word, MS Access, MS Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Lead Test Engineer/Business Analyst

Responsibilities:

• Served as the lead Test Engineer for Data Transactions, ESB, interfaces, EDI technologies Oracle application R12 Oracle Global Order Promising (GOP) Multi-Level Supply Chain, order entry applications via Oracle Order Management, Web Services, Ecommerce (Cloud) applications, POS, Portal and non web based applications for various projects providing functional and technical analysis. Roles included QA, QC, Testing, Validation, Verification, Training, Business and Functional Analyst task.
• Gathered Business rules and created Business To-Be Process Flows, Business Requirements, and Business Scenarios for Ecommerce and ERP Applications.
• Test included UAT, Regression, Integration testing, SOA, SOUPUI, Rest API, Jmeter, and training documentation.
• Evaluated ITK/Lisa for SOA
• 508 Compliance Testing with JAWS
• Worked with SharePoint document repository.
• Used Clarity 7.5.2
• Assisted in managing team on site and off shore (India) on several projects.
• Provided customer support/service for various users and company clients.
• Responsible for writing and executing test strategy, test scripts, test plans, scenarios and Used cases producing functional training documentation for various web/non web applications, Oracle R12, J2EE application server platform, and PeopleSoft applications. Use PeopleSoft for historical data purposes.
• Used QTP (VB Script) for automation, LoadRunner for Performance Testing, and QC/ALM for defect tracking.
• Used MS Visio to create various diagrams and graphs.
• Oracle R12 and PeopleSoft applications: Financials and Supply Chain Warehouse Management: GL, AP, PO or Purchasing, (Accounts Receivable) AR, AM, Billing, Inventory, OM. PeopleSoft version 9.1/9.2 Modules included HR, Benefits, Payroll, eProcurement and e-compensation.
• Experience with MDM Master Data Management
• Software Development Life Cycle (SDLC) process included analysis, design, implementation and maintenance for various web/non web base, PeopleSoft, Ecommerce, and Oracle Data Warehousing applications.
• Completed volume metrics analysis to determine peak hour transactional flows and arrival rates that impacted ETL processing
• Used ETL Application Oracle Warehouse Builder (OWB) for data migration and data warehousing purposes

Confidential, Washington, DC

Business Analyst and Functional Analyst

Responsibilities:

• Used ETL tools to exact and load data for Data Warehouse testing.
• Extracted data using various scripts such as SQL/PL/SQL and UNIX shell scripting.
• HCM/HRMS/Financials GL, AP, Purchasing, (Accounts Receivable) AR, AM, Billing. Supply Chain Warehouse. Also Tested PeopleSoft Web based applications: 8.9, 9.0, 9.1 (FHA/ Confidential ) HR, Payroll, Payroll Interface, Benefits module Time and Labor.
• Used Load Runner for load/stress testing for performance testing purposes. Used Quick Test Pro to create automated test scripts. Also used Test Director, HP/Mercury Quality Center for defect recording/tracking and performance analysis. Site Scope used to record and monitor performance test for various servers.
• Used Remedy to generate and receive Remedy tickets
• Used Rational Performance Tester to identify performance bottlenecks and to validate scalability of web and server application for PeopleSoft
• Used the following for Confidential project: Rational Application Performance Analyzer, Rational Functional Tester, Rational Performance Tester, Rational Quality Manager for automation, Rational eRequisitePro, load/Stress testing/monitoring, defect tracking and storing test scripts.
• Rational Clear Case tool used for revision control (e.g. configuration management, SCM) of source code and other software development assets.
• Rational Clear Quest change management software used to for bug tracking purposes and to process automation across the software development life cycle.
• Troubleshot various Application problems using Solaris, Linux, UNIX, Oracle, MS SQL Server, Application Designer, People Code, SQR, Perl, Crystal, Query, nVision, Tuxedo, COBOL, and Oracle/PeopleSoft Internet Architecture (technical and functional). Also worked with applying PeopleSoft patches and fixes for HR and financials.
• All testing involved Regression, UAT, Integration, SOA, SOUPUI, Rest API, BLACKBOX, WHITEBOX, Grey, and Smoke testing, which included Application testing (Web/Non Web based applications) in Client/Server environments. Testing performed on .NET, Windows/NT, Websphere server and UNIX Platforms.

Confidential, Piscataway NJ

Sr. Performance Test Engineer/QA Engineer/BA

Responsibilities:

• Served as the lead Test Engineer for HIPAA Data Transactions and EDI technologies SAP HR/Financials, Ecommerce applications, Healthcare applications, and other web based applications for various projects providing functional and technical analysis. Roles included QA, QC, Testing, Validation, Training, Business and Functional Analyst task.
• Used LoadRunner to perform performance test (Load/Stress testing) for PeopleSoft application (web base, java, C, C++). Used protocols Web HTTP/HTTPS, Java, .NET, Citrix, SAP web, Web Services.
• Analyzed production environment and testing environments to conduct ratio comparisons on architecture in both environments to determine the use of various load types and virtual generators that should be used in order to provide accurate results.
• Recorded LoadRunner scripts in the following recording modes: Web Services, URL, and HTML.
• Used Parameterization in VuGen to for unique data such as user name, passwords, Data cache, and Date constraint fields.
• Used Correlation to handle dynamic content, transaction ID, user log ins, Date Time Stamps, ect.
• After creating the script in VuGen, used Controller to assign various amounts of concurrent virtual users according to the user requirements. Test conducted for 500 users. Performed ramp up, ramp down, Rendezvous Point, added Think Time (to emulate peak, min, and ave loads). Tested for various scenarios.
• Also used Controller along with Site Scope to monitor Network, Database, Web, and App Servers.
• Set up multiple load generators by installing LoadRunner agent on various machines for load balancing.
• Used Analysis to report various graphs and chart info from test to identify transaction or response times, bottlenecks, and performance issues.
• Used QC or Quality Center for defect tracking, uploading scripts, creating, running, scripts, and traceability.
• Also used version Performance Center and LoadRunner 11

Confidential, Pleasanton, CA

Sr. Lead Test Engineer/Functional/Business Analyst

Responsibilities:

• Served as the lead Test Engineer and developer for HIPAA Data Transactions and EDI technologies: web/java, Oracle/PeopleSoft app v 9, Health Care Applications, and non web based applications for various projects providing functional and technical analysis. Roles included QA, QC, Testing, Validation, Training, Business and Functional Analyst task.
• Gathered Business rules and created Business To-Be Process Flows, Business Requirements, and Business Scenarios for ERP Applications.
• Assisted in managing team on site and off shore (India) on several projects.
• Provided customer support/service for various users and company clients.
• Responsible for writing and executing test scripts, test plans, scenarios and Used cases producing functional training documentation for various web/non web applications, Oracle, and PeopleSoft applications.
• Used various ETL tools to exact and load data for Data Warehouse testing.
• Extracted data using various scripts such as SQL/PL/SQL and UNIX shell scripting.
• Also responsible for creating test schedules.
• Experience with MDM Master Data Management
• Test included the following: Regression, Unit or System, Integration, UAT, Performance, Failover and Recovery, Supportability, User Interface, SOA, SOUPUI, Rest API, Security, Manual, Stress, and Load.
• Used Load Runner for load/stress testing for performance testing purposes. Used Quick TestPro (VB Script) to create automated test scripts. Also used Test Director, HP/Mercury Quality Center for defect recording/tracking and performance analysis. Site Scope used to record and monitor performance test for various servers.
• Used Site Scope to monitor various web, application, database, and network servers.
• Quality Center used to record/track defects and tickets. Also utilized various company ticket tracking software to look up and track tickets.
• Used various database tools such as Toad and Microsoft Access to setup and or import/export data.
• Completed volume metrics analysis to determine peak hour transactional flows and arrival rates that impacted ETL processing
• Used Visual Studio as developer and tester.
• Used ETL Application Informatica for data migration and data warehousing purposes. Data migration performed from legacy system to ERP application (Oracle and PeopleSoft Databases)
• Used PVCS tool for various purposes. Worked with the following databases: Oracle and MS SQL Server Databases. Utilized Toad and SQL Plus to create and test SQL/PL/SQL scripts.
• Software Development Life Cycle (SDLC) process included analysis, design, implementation and maintenance for various web/non web base, PeopleSoft, and Oracle Data Warehousing application.
• Roles included Testing, Training, Business Analyst, and Functional Analyst. Oracle, PeopleSoft HRMS/Financials GL, AP, Purchasing, (Accounts Receivable) AR, AM, Billing. Supply Chain Warehouse Management: Inventory. Web based application: 9.1 including HR, Payroll, Payroll Interface, eRecruiting, Benefits Administration, Benefits module, and e-compensation.
• Established testing Environment. Helped Establish Business, Functional, and Testing Methodologies and guidelines. Established and Created Business, Functional, and Testing specification requirement docs.
• Setup weekly group meetings with various groups such as the user, QA, BA, Development groups, and vendors via web and or phone conference and face to face.
• Established and implemented Business and various Functional Methodologies (including Agile methodology) and guidelines. Established and Created Business and Functional documentation and specs.
• Developed Functional and Regulatory User Requirements and traceability matrix.
• Worked with auditors for planning and performing audits of information systems and related processes in a multi-platform environment. Reviews organizational IT policies, standards, procedures, and provided advice on adequacy, accuracy and compliance with government guidelines and regulatory requirements.
• Developed fit/gap documentation and functional specification for new implementation.
• Provided leadership to functional groups. Task included implementing, analyzing, creating, monitoring, maintaining, troubleshooting, programming, integrating, maintenance, production support, Validation, Verification, performance testing and tuning System and Integration environments.
• Provided testing for Production Support critical and non critical issues during Regression testing.
• Played role in PeopleSoft and Oracle database implementation, upgrade, migrations, and conversions.
• Utilized, test on, and tested Company customized Software, PeopleSoft, Oracle App/Database (Data Warehouse) on UNIX, UNIX utilities, Window NT, and .net platforms.
• Provided fit-gap analysis to determine end-user requirements regarding the design of reports and PeopleSoft applications in HR and Financials and modules.
• Created and tested various SQRs and Query reports.
• Troubleshot various Application problems using Linux, UNIX, Oracle, MS SQL Server, Application Designer, People Code, SQR, Perl, Crystal, Query and Oracle/PeopleSoft Internet Architecture (technical and functional).
• All testing involved BLACKBOX, WHITEBOX, Grey, and Smoke testing which included Application testing (Web/Non Web based applications) in Client/Server environments. Testing performed on .NET, Windows/NT, and UNIX Platforms.

Confidential, Jacksonville, Fl

Sr. Lead Test Engineer/Functional/Business Analyst

Responsibilities:

• Served as the lead Test Engineer developer for HIPAA Data Transactions and EDI technologies: web/java, Oracle/PeopleSoft app, SAP, Health Care Insurance applications, and non web based Confidential applications for various projects providing functional and technical analysis. Roles included QA, QC, Testing, Validation, Training, Business and Functional Analyst task.
• Gathered Business rules and created Business To-Be Process Flows, Business Requirements, and Business Scenarios for Ecommerce and ERP Applications.
• Managed team of 6 on site and off shore (India) on several projects.
• Provided customer support/service for various users and company clients.
• Responsible for writing and executing test scripts, test plans, scenarios and Used cases producing functional training documentation for various CXS web/non web applications, Oracle, and PeopleSoft applications.
• Used various ETL tools to exact and load data for Data Warehouse testing.
• Extracted data using various scripts such as SQL/PL/SQL and UNIX shell scripting.
• Also responsible for creating test schedules.
• Test included the following: Regression, Unit or System, Integration, UAT, Performance, Failover and Recovery, Supportability, User Interface, SOA, SOUPUI, Rest API, Security, Manual, Stress, and Load.
• Used Load Runner for load/stress testing for performance testing purposes. Used Quick TestPro (VB Script) to create automated test scripts. Also used Test Director, HP/Mercury Quality Center for defect recording/tracking and performance analysis. Site Scope used to record and monitor performance test for various servers.
• Used Site Scope to monitor various web, application, database, and network servers.
• Quality Center used to record/track defects and tickets. Also utilized various company ticket tracking software to look up and track tickets.
• Used various database tools such as Toad and Microsoft Access to setup and or import/export data.
• Completed volume metrics analysis to determine peak hour transactional flows and arrival rates that impacted ETL processing
• Used Visual Studio as developer and tester.
• Used ETL Application Informatica for data migration and data warehousing purposes. Data migration performed from legacy system to ERP application (Oracle and PeopleSoft Databases)
• Used PVCS tool for various purposes. Worked with the following databases: Oracle and MS SQL Server Databases. Utilized Toad and SQL Plus to create and test SQL/PL/SQL scripts.
• Software Development Life Cycle (SDLC) process included analysis, design, implementation and maintenance for various web/non web base, PeopleSoft, SAP, and Oracle Data Warehousing application.
• Roles included Testing, Training, Business Analyst, and Functional Analyst. Oracle, SAP, PeopleSoft HRMS/Financials GL, AP, Purchasing, (Accounts Receivable) AR, AM, Project Costing, Billing. Supply Chain Warehouse Management: OM, Inventory, and Procurement. Web based application: 9.0 including HR, Payroll, Payroll Interface, eRecruiting, Benefits Administration, Benefits module, and Time and Labor.
• EDI technologies Oracle application R12 Oracle Multi-Level Supply Chain, order entry applications via Oracle Order Management
• Established testing Environment. Helped Establish Business, Functional, and Testing Methodologies and guidelines. Established and Created Business, Functional, and Testing specification requirement docs.
• Setup weekly group meetings with various groups such as the user, QA, BA, Development groups, and vendors via web and or phone conference and face to face.
• Established and implemented Business and various Functional Methodologies (including Agile methodology) and guidelines. Established and Created Business and Functional documentation and specs.
• Developed Functional and Regulatory User Requirements and traceability matrix.
• Worked with auditors for planning and performing audits of information systems and related processes in a multi-platform environment. Reviews organizational IT policies, standards, procedures, and provided advice on adequacy, accuracy and compliance with government guidelines and regulatory requirements.
• Utilized Cognos for Performance management purposes and prepare summary reports.
• Tested various applications on Citrix platform.
• Experience with IDP Check Print File and various company check print files.
• Developed fit/gap documentation and functional specification for new EPM implementation.
• Utilized MicroStrategy for reporting and analysis purposes.
• Provided leadership to functional groups. Task included implementing, analyzing, creating, monitoring, maintaining, troubleshooting, programming, integrating, maintenance, production support, Valildation, Verification, performance testing and tuning System and Integration environments.
• Provided testing for Production Support critical and non critical issues during Regression testing.
• Played role in PeopleSoft and Oracle database implementation, upgrade, migrations, and conversions.
• Utilized, test on, and tested Company customized Software, PeopleSoft, MS SQL Server, and Oracle App/Database (Data Warehouse) on UNIX, (Shell scripts: ksh, csh, sh, perl) UNIX utilities, Window NT, and .net platforms.
• Provided fit-gap analysis to determine end-user requirements regarding the design of reports and PeopleSoft applications in HR and Financials and modules.
• Also worked with Pension, Stock & Employee Self-Service, Salary Planning, Incentive and Employee Data.
• HR Configuration included setting up and working with Set-IDs, Business Units, Organization Security Trees, Departments, Job Codes and Salary Plans and Grades. Created and tested various SQRs and Query reports.
• Experience and knowledge in Workforce Administration On-line Functionality and all HR Business Processes from Recruit to Retiree.
• Tested various applications on Citrix platform.
• Worked with end users to configure HRMS and helped guide users through the set-up process to met business requirements. Clear Case/Clear Quest - Worked with Network and Testing teams to implement, setup, install, and test Clear Case and Clear Quest in testing environment.
• Rational Clear Case tool used for revision control (e.g. configuration management, SCM) of source code and other software development assets.
• Rational Clear Quest change management software used to for bug tracking purposes and to process automation across the software development life cycle.
• Troubleshot various Application problems using Solaris, Linux, UNIX, Oracle, MS SQL Server, Application Designer, People Code, SQR, Perl, Crystal, Query and Oracle/PeopleSoft Internet Architecture (technical and functional).
• All testing involved BLACKBOX, WHITEBOX, Grey, and Smoke testing which included Application testing (Web/Non Web based applications) in Client/Server environments. Testing performed on .NET, Windows/NT, and UNIX Platforms.

Confidential, New York, NY

Software Engineer/Sr. Tester

Responsibilities:

• Served as the Software Engineer and Test Engineer for various web/java based applications, Oracle, PeopleSoft HCM (HRMS), HR/Payroll/Financials project, providing functional analysis. Roles included QA, Tester, Trainer, Business Analyst, Customer Support/Service, and Functional Analyst.
• Gathered Business rules and created Business Process Flows, Business Requirements, and Business Scenarios for PeopleSoft Application
• Responsible for writing Test Scripts, Test Plans, Scenarios, and Used Cases producing functional training documentation, and test schedules.
• Developed Functional and Regulatory User Requirements and traceability matrix.
• Prepare summary reports.
• Used Remedy to generate and receive Remedy tickets
• Created and fixed automated test scripts using Quick TestPro for Oracle, and PeopleSoft applications. Also used Load Runner to create load scripts.
• Used Quality Center to log/track defects, provide load and stress testing analysis, and create test summary reports.
• Utilized Toad and SQL Plus to create and test SQL/PL/SQL scripts.
• Established Testing Documentation, Business Rules, Functional, and Methodologies and guidelines. Established and Created Testing, Business, and Functional documentation and specs.
• Task included implementing, analyzing, creating, monitoring, maintaining, troubleshooting, programming, integrating, maintenance, production support, validation, verification, performance testing and tuning PeopleSoft and Oracle Databases in various environments.
• Test included the following: Regression, Unit or System, Integration, UAT, Security, SOA, SOUPUI, Rest API, Performance, Stress, Load, Failover/Recovery, and Supportability
• Used Informatica for data migration and data warehousing purposes. Data migration performed from legacy system to ERP application (Oracle and PeopleSoft Databases)
• Provided testing for Production Support critical and non critical issues during Regression testing.
• Played role in PeopleSoft and Oracle database implementation, upgrade, migrations, and conversions.
• Utilized MicroStrategy for reporting and analysis purposes.
• Provided leadership to functional groups.
• Provided fit-gap analysis to determine end-user requirements regarding the design of reports and PeopleSoft applications in HR and Financials and modules.
• Used PVCS tool for various purposes. Worked with the following databases: Oracle and MS SQL Server Databases.
• Compiled Cobol batch program via UNIX for various PeopleSoft HR updates.
• Produced functional training documentation for Oracle, PeopleSoft HRMS/Financials GL, AP, Purchasing, (Accounts Receivable) AR, AM, Project Costing, Billing. Supply Chain Warehouse Management: OM, Inventory, and Procurement. Web based application: 8.8 including HR, Payroll, and Payroll Interface, eRecruiting, Benefits Administration, Benefits modules and Oracle.
• Troubleshot various Oracle and PeopleSoft application problems using UNIX, Oracle, and Toad.
• Also worked with Pension, Stock & Employee Self-Service, Salary Planning, Incentive and Employee Data.
• HR Configuration included setting up and working with Set-IDs, Business Units, Organization Security Trees, Departments, Job Codes and Salary Plans and Grades. Ran and tested various SQRs and Query reports.
• Utilized Informatica for data mapping and integration purposes
• Experience and knowledge in Workforce Administration On-line Functionality and all HR Business Processes from Recruit to Retiree.
• Worked with end users to configure HRMS and helped guide users through the set-up process to met business requirements.
• All functional activity and functional testing performed in Web based applications 8.3, 8.4, 8.8 PeopleSoft on both Windows/NT and UNIX Platforms.

Confidential, Summit, NJ

Lead Test Engineer

Responsibilities:

• Served as the functional lead for PeopleSoft web/java based applications providing functional analysis. Roles included QA, Tester, Trainer, Customer Support/Service, Business Analyst, and Functional Analyst.
• Maintained and created Testing docs, Business, and Functional Methodologies and guidelines.
• Developed Functional and Regulatory User Requirements and traceability matrix.
• Gathered Business rules and created Business Process Flows, Business Requirements, and Business Scenarios for PeopleSoft Application
• Prepare summary reports.
• Used QTP, Load Runner, and Test Director to perform QA Performance Testing on various Application (web/non web based). Created and fixed QTP and Load Runner scripts for automation and load/stress testing.
• Task included implementing, analyzing, creating, monitoring, maintaining, troubleshooting, programming, integrating, maintenance, production support, validation, verification, performance testing and tuning PeopleSoft and Oracle Databases in various environments.
• Test included the following: Regression, Unit or System, Integration, UAT, Performance, Stress, Scale, SOA, SOUPUI, Rest API, Smoke, Sanity, and Security.
• Provided testing for Production Support critical and non critical issues during Regression testing.
• Played role in PeopleSoft and Oracle database implementation, upgrade, migrations, and conversions.
• Responsible for writing test scripts, test plans, scenarios and producing functional training documentation.
• Utilized MicroStrategy for reporting and analysis purposes.
• Provided leadership to functional groups.
• Provided fit-gap analysis to determine end-user requirements regarding the design of reports and PeopleSoft applications in HR and Financials and modules.
• Used various database tools such as Toad and Microsoft Access to setup and import/export data and to create and test SQL scripts.
• (SDLC) process included analysis, design, implementation and maintenance (PeopleSoft/Oracle (Data Warehousing)).
• Responsible for writing test scripts, test plans, scenarios and used cases producing functional training documentation for PeopleSoft HRMS/Financials GL, AP, Purchasing, (Accounts Receivable) AR, AM, Billing. Web based application: 8.9 also included HR, eRecruiting, Benefits modules and Oracle.
• Also worked with Pension, Stock & Employee Self-Service, Salary Planning, Incentive and Employee Data.
• Worked with end users to configure HRMS and helped guide users through the set-up process to met business requirements.
• All functional activity involved for (Web based applications 8.9 PeopleSoft) Client/Server environments were performed on both Windows/NT and UNIX Platforms.

Confidential, Atlanta, GA

Sr. Lead Tester/Performance/Automation

Responsibilities:

• Served as the technical/functional lead for Oracle HR/Financials implementation projects, providing functional and technical analysis. Managed and lead a team of 10 in New York and Atlanta offices.
• Roles included Troubleshooting, QA, Testing, Programming, Training, Customer Support/Service, Business Analyst, and Functional Analyst.
• Wrote test scripts, scenarios, plans, used cases, and training documentation for Oracle Financials (Data Warehouse)/Company web application modules including AP, PO, AR, OM, GL, Inventory, expense, Billing, reports, and forms.
• Used WinRunner, Load Runner, and Test Director to perform QA Performance Testing ERP Oracle Financials Application (web based). Created and fixed automated and Load Runner scripts.
• Used Remedy to generate and receive Remedy tickets
• Established QA Environment. Helped Establish Business, Functional, and QA Methodologies and guidelines. Established and Created Business, Functional, and QA documentation and specs.
• Task included implementing, analyzing, monitoring, maintaining, troubleshooting, integrating, maintenance, verification, validation, performance testing and tuning Oracle Application and Oracle Databases in various environments such as Development, Test, and Production. Played major role in PeopleSoft (web/java app) and Oracle database implementation, upgrade, migrations, and conversions.
• Test included the following: Regression, Unit or System, Integration, UAT, Performance, Load, Stress, Security, failover/recovery, and supportability.
• Provided testing for Production Support critical and non critical issues during Regression testing.
• Performed manual and automated testing. Responsible for writing test scripts, test plans, test scenarios and training documentation. Used WinRunner and Load Runner for QA Performance testing. Also utilized Test Director for recording and defect tracking.
• Worked with auditors for planning and performing audits of information systems and related processes in a multi-platform environment. Reviews organizational IT policies, standards, procedures, and provided advice on adequacy, accuracy and compliance with government guidelines and regulatory requirements.
• Created, customized, and modified Load Runner (language C) scripts.
• Utilized WinRunner to load data.
• Extracted data using various scripts such as SQL/PL/SQL and UNIX shell scripting.
• Performed data warehouse quality control/assurance. Utilized, test on and tested in Company customized Software, Oracle Financials, and Oracle (Data Warehouse) on UNIX and Windows 2000 platform.
• Used various database tools such as Toad and Microsoft Access to setup and or import/export data.
• Worked with Erwin-like tools such as MS Visio and Oracle Designer for data modeling purposes. Also utilized various database tools for various purposes.
• Software Development Life Cycle (SDLC) process included analysis, design, implementation and maintenance in Oracle and Oracle financials. Provided fit-gap analysis to determine end-user requirements regarding the design of reports and in Financials and HR modules.
• Trained users on financial and distribution modules. Mentored and assisted up to five testers.
• Configured and coordinated use of the quest stat product for financials moving objects from environment to environment
• Troubleshot various database problems using UNIX, Microsoft SQL Server.
• All testing involved were both BLACKBOX and WHITEBOX testing which included Application testing (Web based applications Oracle Financials), Database testing (Oracle), Stress Testing, Performance Testing, and Load Testing in both Client/Server environments. Tests were performed on both Windows/NT and HP UNIX Platforms.

Confidential, Atlanta, GA

Customer Service and Support

Responsibilities:

• Provided Customer Care/functional support and service in call center environment, and troubleshot Confidential customers' and clients' problems, which included billing, mobile phones service, network service, and other Confidential -related service.
• Utilized Confidential customized software on an Oracle platform.
• Tested and troubleshot circuits on Confidential &Ts Cisco platform. Tests were performed in Windows environment.
• Trained and utilized frame relay technology, which involved transmitting or relaying frames of customer data through a network to which customers connected. Trained and utilized FR and ATM technologies. Telephony testing. Technical work involved support and customer service for international and US customers. Utilized Voice over Internet Protocol (VoIP) technology. Also tested IVR call routing.
• Worked on the BBCATS (Broadband Correlation and Test System) subsystem on OPT-E-WAN platform
• Provided professional support to hundreds of customers/client on a day-to-day basis. Also helped and assisted co-workers.

Confidential, Atlanta, GA

QA/Business/Functional Analyst Consultant

Responsibilities:

• Served as the technical/functional lead for HCM (HRMS)/EMP/Financials implementation projects, providing functional and technical analysis. Lead a team of 5.
• Established QA Environment. Established Business and QA Methodologies and guidelines. Established and Created Business and QA documentation and specs.
• Tested (tech/functional) in PeopleSoft 8 Financials (web based application), Oracle, MS SQL Server, and UNIX platform. Software Development Life Cycle (SDLC) process included analysis, design, implementation and maintenance (PeopleSoft/Oracle). PeopleSoft applications included HR, Payroll, Time and Labor, Billing, GL, OM, AP, AR, AM, EPM, Data Warehouse, tree manager, Informatica, Citrix, and Confidential customize applications.
• Used Informatica for data migration and data warehousing purposes. Data migration performed from legacy system to ERP application (Oracle and PeopleSoft Databases)
• Tested and developed, customized, and modified various PeopleSoft applications in the listed modules.
• Worked with auditors for planning and performing audits of information systems and related processes in a multi-platform environment. Reviews organizational IT policies, standards, procedures, and provided advice on adequacy, accuracy and compliance with government guidelines and regulatory requirements.
• Test included the following: Regression, Unit or System, Integration, UAT, Security, Performance.
• Provided testing for Production Support critical and non critical issues during Regression testing.
• Designed and fixed crystal check printing issues and crystal reports. Also used PVCS tool for various purposes.
• Developed various SQL/SQR, UNIX shell scripts ksh in HP UX UNIX environment, provided PeopleSoft and Oracle technical and production support.
• Created and tested various SQRs and Query reports.
• Created test plans, scenarios, scripts, used cases for HRMS and financials testing.
• Validated and verified various application functionality.
• Conducted internal software and system audits for Confidential Bank national companies.
• Assisted in providing fit-gap analysis to determine end-user requirements regarding the design of reports and PeopleSoft applications Financials modules.
• Obtain the reports through EPM - testing & design XML messages for integration third party systems
• HR Configuration included setting up and working with Set-IDs, Business Units, Organization Security Trees, Departments, Job Codes and Salary Plans and Grades.
• Programmed, utilized and tested Application Designer components, People Code, SQR, and PeopleSoft Internet Architecture.
• Exacted and loaded data using ETL tools, UNIX, Oracle.
• Performed migration task and technical/functional design of various allocations. Also performed database performance tuning, data cleanup, ftp, error correction task, and testing. Assisted in PeopleSoft 8 implementation from Development to Production.
• Performed and played a major role in performance, stress, unit, and acceptance testing. Wrote test scripts, test plans, scenarios and produced training documentation. Worked in multi-server environment. Supported multiple business units, and performed migrations to multiple servers/networks. Worked on Confidential Mainframe.
• Performed various task such as downloading and retrieving data. Utilized testing tools WinRunner and Load Runner technology for performance, stress, and load testing.
• Additional testing experience included testing and designing applications using various graphical interfaces. Assisted in the addition of dimensions, calculations, and modified hierarchies to reflect new business developments. Also assisted in loading spreadsheets, flat files, and SQL tables directly into the database.
• All testing involved were both BLACKBOX and WHITEBOX testing which included Application testing (Web based applications v8 PeopleSoft), Database testing (Oracle), Stress Testing, Performance Testing, and Load Testing in both Client/Server environments. Tests were performed on both Windows/NT and UNIX Platforms.