SUMMARY:

• Seasoned Business Analyst/ Business System Analyst with 10 years of IT experience. Extensively worked in E - commerce and Retail sectors in business process re-engineering.
• Experienced in business analysis, systems analysis, new systems design / existing systems enhancement to meet end-user expectations, and working around constraints imposed by legacy systems.
• Accomplished in gathering and documenting requirements and engaging appropriate stakeholders throughout the project. Experienced in creating project documentation and deliverables in all phases of SDLC, extensively worked with Waterfall, Agile methodologies and RUP. Ability to adapt to new technologies and situations. Excellent verbal and written communication skills useful in creating alignment between stakeholders, project managers and end-users. Skilled in Rational Rose and MS Suite, MS Project, MS Visio, MS Excel and SharePoint.
• Business case and feasibility study
• Scope & project definition, Gap & Impact analysis
• Business process analysis and modeling using Unified Modeling Language (UML)
• Requirement elicitation and documentation
• Requirements management, track and change control
• Use case, User stories creation, data modeling, data mapping
• BRD,BRS FRD/FRS, Requirements Traceability Matrix creation
• Implementation and release planning
• Translating Business Requirement into Quality Center.

TECHNICAL SKILLS:

O/S: Win 98/ 2000/XP/Vista

Languages: C++, Visual Basic

Databases: MS Access, MS SQL Server

ECommerce Platform: ATG E-Commerce, Mobile

Business Intelligence: Business Objects, Microstrategy

Req. Management Tools: Doors, HP Quality Center, MS Project, Version One, Caliber RM, JIRA.

Defect Tracking Tools: Doors, HP Quality Center, Version One

Modeling Tools: MS Visio, Rational Rose

Change Management Tools: Rational ClearQuest, SharePoint

Tools: Microsoft Office Suite (Visio, PowerPoint, Excel, Word, Project ), MS SharePoint, MS Visio, Adobe Acrobat, Eclipse

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, Ca

E-Business Analyst

Responsibilities:

• Identified the key Stakeholders and the business users of the application.
• Involved in the SDLC phase of requirement analysis, BRD,BRS, design, and development of the intranet based application.
• Demonstrated technical knowledge in using Jira issue tracking product, used for bug tracking, issue tracking and project management
• Scrum process used through an emergency change management process in Jira to track, fix and address unexpected project issues.
• Used Jira/Greenhopper Agile Tool to record all assignments, hand-offs, and story progress for Agile sprint management.
• Extensive involvement in walkthroughs with the development team and Quality Assurance team and other relevant stakeholders to develop Testing Strategies and Test Plans ensuring that the test cases reflect user needs. Contacted Subject Matter Experts (SME’s) to get their expert feedback
• Created Work Breakdown Structure (WBS), Business Process Workflows, GUIs, Use Cases and UML diagrams, and created Swim Lane process flow diagram for various business processes
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.
• Analyzed and documented the business requirements and generated reports for the Manager
• Wrote the software development plan and held meetings with the developers and forwarded Information and documents to them
• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using Sparx Enterprise Architect.
• Transferred and synchronized information between warehouse management department, Point of Sale and Accounting department using XML.
• Transferred all test cases / documentation to JIRA and mapped each test case to business requirements, along with adding new test cases based on new defects during functional, integration, and ad hoc testing and provided traceability matrix.
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle
• Follow up with the end users and developers for user satisfaction and change management if necessary
• Performed extensive Gap analysis to determine the risks and performed budgeting and resource planning
• Assisted and adhered to project work flow process.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Organized and managed all phases of the software testing process, including planning tests, writing test cases, executing tests and tracking defects.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.
• Involved in weekly meetings with the development team to resolve technical issue.

Confidential, San Francisco, CA

Sr. Business Analyst

Responsibilities:

• Made and maintained the project plan, prioritize project requirements and scheduled the available resources (functional and technical) and vendors using process flows diagrams.
• Implemented WebSphere/Java-base to create and manage web portal and mobile platform.
• Implemented cloud based solution for enhanced use of infrastructure.
• Worked on a high performance, reliable, and secure integrated technology infrastructure and managed multiple hosted applications by Application Service Providers.
• Helped manage risk analysis, status reports, and client presentations.
• Implemented new infrastructure solutions to feed data to both desktop and mobile version.
• Created secure and flexible environment to build and run WebSphere applications efficiently
• Facilitated and conducted (JAD) Joint Application Development Sessions to determine business requirements by bringing the stakeholders and IT team on a common platform and created target questionnaires for both of them.
• Conducted RAD sessions with small integrated teams of developers, end users and IT technical resources to shorten iterative development cycles.
• Integrated widely disparate applications for a Web-based environment using SOA services.
• Identifies and recommends needs in response to process changes and/or new product/system implementations.
• Incorporated analysis into detailed functional specifications documentation(FSD), including data samples, use cases, user stories, key project assumptions, report samples, data flows, logical data models and other details required to bridge the understanding between business and technical teams.
• Direct medium size teams and worked closely with business staff, technical staff, SME, application development team and with testing team to ensure that the business requirements are met.
• Extensively worked on WebSphere MQ messaging for various applications.
• Involved in project estimates and planning, tasks scheduling and tracking, risks identification, project status review and reporting by OBIEE.
• Designed the user interface for mobile Application/Android Platform.
• Feasibility Study (SWOT Analysis), GAP Analysis and Competitive analysis to estimate organization and stakeholder change readiness.
• Facilitated stake holders strategic planning of budget forecasting, proposed enhancements and planned changes to the product and other marketing programs through analysis, decision process facilitation, report preparation and cost-benefit analyses.
• Analyzed business processes and application requirements for sizing of projects considering financial components such as Net Present Value (NVP), value reporting and Return on investment (ROI).
• Executed functional tests on ATM connectivity and verified the message and batch jobs for various scenarios.
• Worked with QA team and prepared system test plans, test cases, test scripts for user acceptance testing (UAT), Enterprise Testing and document new product to publish release notes to upper management.
• Determine and assess the need for additional staff. Negotiate with other department managers for the acquisition of required personnel from within the company or acquire as per procurement plan. Delegate tasks and responsibilities to appropriate personnel.

Confidential, Fremont, CA

Business Analyst

Responsibilities:

• Utilized Agile(Scrum) for SDLC
• Obtained detailed knowledge of business process being followed in the project environment
• Worked closely with software development, design and testing teams to determine best approach for the project and provided support to full development lifecycle, testing, and implementation
• Planned, managed and coordinated the development process through the Software Development Life CycleusingJIRA and MS Project tools
• Ability to work with functional teams in a scrum environment
• Managed Agile iteration planning meetings
• Worked with complete documentation covering all aspects of remote access channels, payment types, account services transactions and enrollment, blocking fraudulent transactions
• Ensured that User Stories are accurate and clear, has business values and story points, complete the sprint in desired time lines
• Using SQL Query generated reports
• Managed documents specifications and supporting documents using JIRA
• Communicated project scope change requests to Project Manager and implemented the change management procedures
• Attended Retrospective Meetings to improve the quality of all deliverables
• Worked withTesting Managerto review Test Case, Test Scenarios and facilitate completeness of test coverage
• Wrote SQL queries to retrieve the information from the SQL server database to check whether the information has been updated
• Supported User Acceptance Testing (UAT), and operational readiness testing as required

Confidential, Mooresville, NC

Business Analyst/ UAT Tester

Responsibilities:

• Conducted detailed and comprehensive business analysis by working with the client IT staff and end-users in order to identify system and operational requirements and improvements.
• Assisted the Product Manager in setting up timelines (Milestones) for the various teams (development and testing teams). The project followed the Agile methodology.
• Interfaced with Business and IT partners in daily Scrum calls (Agile) to understand business objectives, prioritize issues, resolve impediments and report progress.
• Assisted in writing of detailed User Stories to be used by the development team.
• Monitored and analyzed burn down charts to get estimations about the duration of each cycle.
• Maintained the sprint backlog using Rally software.
• Designed and developed Activity Diagrams using MS Visio
• Worked with varied teams to validate rules in the Compliance and Security phases of the project.
• Created various activity, Conceptual models and process flow diagrams to help explain the process to the developers and analyze the project.
• Designed mock-ups of different application pages to give stakeholders a preview of some of the new features.
• Contacted Subject Matter Experts (SME’s) to get their expert feedback
• Worked with the QA team in developing the Test Plan.
• Worked closely with the QA team in Defect Tracking and resolving the bugs using Quality Center.
• Performed GAP Analysis.
• Documented the User Acceptance Test (UAT) plan.
• Managed a team of 3 Onsite UAT Coordinators and a 7 member Off-Shore team dedicated to supporting the UAT Initiative.
• Organized Sterling Sessions for Business Users prior to Go-Live and to facilitate Usability Testing.
• Create Test Results Report and Go No-Go metrics Report at the end of the project.