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Sr. Business Systems Analyst/scrum Master Resume

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San Ramon, CA


  • A Senior Business System Analyst with excellent analytical and logical skills with 8+ years’ experience in Banking and E - commerce industry with emphasis in Business Analysis, Requirement Management, Business Process Analysis & Modelling, Change Management, Data Analysis, Data Modelling and End User documentation in variety of SDLC methodologies.
  • Analytical and astute problem solver with commendable comprehension skills that have expedited adaption to new environments.
  • Certified Scrum Master with a proven track record of working in self-organizing and cross-functional teams.
  • Extensive knowledge, expertise and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming, Test-Driven Development) and Scrum-Waterfall Hybrid software development life cycle environments.
  • Substantial experience in conducting structured walkthroughs using workflow diagrams to identify, understand and conduct process analysis for business process improvement (BPR) and modeling.
  • Skilled as a liaison between technical team and management, change agent and a servant leader with an ability to communicate technical information to non-technical stakeholders. Experience of mentoring the team and providing business value oriented conflict resolution.
  • Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques including, but not limited to, Interviews, Requirement Workshops, Prototyping, Survey/Questionnaire, JAD Sessions and Brainstorming.
  • Ability to analyze requirements and identify dependencies in project, processes, data and systems.
  • Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use-Case Specification, High Level and Low-Level Documents (HLD/LLD).
  • Detailed understanding of preparation of RACI Matrix (Responsible, Accountable, Consulted and Informed) and Requirement Traceability Matrix (RTM) throughout the process to verify adherence.
  • Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA, RALLY and HP ALM.
  • Thorough understanding of preparation and use of Unified Modeling Language (UML) diagrams including Process Diagram, Activity Chart, Use Case Diagram, Sequence Diagram, Data Flow Diagram and ER Diagram using MS Visio and Rational Rose to support system design.
  • Experienced in creating Prototypes, Wireframes and Mock-Up Screens to visualize Graphical User Interface (GUI) using tools like Balsamiq Mockups and Mockup Screens.
  • Proven Track Record in conducting AS-IS and TO-BE analysis, ROI Analysis, GAP Analysis, Risk Analysis, Cost-Benefit Analysis and SWOT Analysis to assist PO and PM in planning.
  • Seasoned in facilitating Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting.
  • Experienced in conducting Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept.
  • Adept in handling Requirement Churns by performing Impact Analysis.
  • Well versed with backlog prioritization techniques (MoSCoW, Business Value, Kano, And Technical Risk) and estimation techniques (Planning Poker) to help product owner in picking Product Backlog Items (PBIs) to commit to in the iterations (Sprints)
  • Proven expertise in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using HP QC and HP ALM. Collaborated and monitored Black-Box Testing, Smoke Testing, User Acceptance Testing (UAT) and Regression Testing.
  • Created Training Script and conducted Training Sessions for the end users in the production environment once the product went live and was ready to use.
  • Experienced in working with Three-Tier Architecture, Multi-Tier Architecture and Client-Side Verification and Server-side Verification.
  • Detailed understanding of Data Modeling and Schemas and use of Business Intelligence (BI) to enable effective decision making.
  • Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau and IBM Cognos for decision making.
  • Experience in Service Oriented Architecture (SOAP, WSDL, XML, HTTP)
  • Involved in creating training modules and training scripts for end users.
  • Well versed with writing SQL queries to integrate and extract data for analysis and reporting.


Operating Systems: Windows XP/Vista/7 Macintosh

Modeling Tools: MS Visio, Mock-Up Screens, Rational Rose

SDLC Methodologies: Waterfall, Waterfall Scrum Hybrid, Scrum, Agile-Scrum, Agile

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting

Data Warehousing: Data Modeling, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/ Drill Down, Pivot, Snow Flak Schema, Star Fish schema

Project Management Tools: MS Project, MS SharePoint Server, AWS Zocalo.

Requirement Management: JIRA, Rally, HP ALM, MS Office, Confluence, ClearQuest

Testing Tools: HPQC, HPALM, Selenium, Cucumber

Methodology Tools: JIRA, HP ALM, RALLY

Databases: MySQL, Oracle, MS Access, MongoDb, AWS DynamoDB

Finance Tools: Thompson Reuters, Experian.


Banking, Finance: Loan Management, Banking, Asset Management, Financial Instruments, Equities (Stocks, Notes), Fixed Income (Bonds, T-Notes, T-Bonds), Mutual Funds, Commodities, VAR, Greeks

E-Commerce: Shipping Order Tracking, Credit Card Processing


Confidential, SAN RAMON, CA



  • Interviewed Subject Matter Experts and performed extensive Document Reviews to develop a thorough understanding of legacy business processes to aid Business Processes Improvement (BPI).
  • Devised complete process model of state of the art processes and to-be processes.
  • Conducted Scrum Workshops to familiarize the team with Scrum as a concept and process skeleton. Also, conducted User Story Writing Workshops for the stakeholders not proficient in the art.
  • Helped PO and PM in ROI Analysis, Cost-Benefit Analysis and SWOT analysis to be prepared for potential business and technical risks to the system.
  • Identified Business Rules for credit line approval by conducting extensive one-to one and focused group interviews with Subject Matter Experts (SMEs) and Business Document Analysis.
  • Led high level requirement gathering activities involving elicitation practices like JAD Sessions, Focused Groups, One-to-one Interviews, and Document Analysis.
  • Analyzed, modified and documented functional and non - functional requirements. Identified project, requirement, process and data dependencies.
  • Reviewed and analyzed Business Requirement Document (BRD/HLD), Functional Requirement Document (FRD/LLD) and helped transforming them into a complete System Requirement Specification (SRS) as to enable all the stakeholders to accurately understand requirements.
  • Identified actors, paths and steps leading to an output and prepared Use Cases, Use Case Narratives and Use Case Diagrams to define actors, interactions and steps to achieve functionality.
  • Prepared and analyzed UML diagrams like Process Diagrams, Sequence Diagrams and Activity Diagrams using MS Visio to analyze and design structure, behavior and interactions in the system design.
  • Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Output.
  • Assisted the product owner in prioritizing and estimating Product Backlog Items (PBIs) to pick Sprint tasks by incorporating suggestions from cross-functional IT teams.
  • Facilitated, conducted and established agendas for Sprint Ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement).
  • Assisted project manager and product owner to track and improve efficiency and Team Velocity using Sprint Burn-Down Chart and Product Burn-Down Chart, Work Breakdown Structure, Milestones List and Gantt chart. Also, strategically handles requirement churn
  • Created Mock-Up Screens and Wireframes using UI components such as Radio Buttons, Data-Entry Fields, Check Boxes, Drop-Down Lists to retrieve data for Client-Side Verification and GUI
  • Heavy involvement in Sprint Planning, Issue Tracking and Impediment Management using JIRA.
  • Assisted product owner in Sprint Review meetings by facilitating product demos and backtracking them to the requirements to determine when it is DONE and shippable.
  • Helped developers in enhancing Graphical User Interface.
  • Assisted creation of Test Cases, Test Plans, Test Scenarios and created forward and backward Traceability Matrices. Conducted User Acceptance Training (UAT) and actively participated and facilitated testing of the system during Smoke Testing, Black Box Testing and Regression Testing.
  • Coordinated creation of Test Plans, Test Scripts, using HP QC tool.
  • Created Data Models using Logical and Conceptual Entity Relationship diagrams.
  • Strong knowledge of client-side validation and server-side validation.
  • Logged and tracked the defects using HP Quality Center and created an error repository to support QA team in testing, tracking defects and systematically manage defects and bugs.
  • Facilitated DA in Creating Staging Area, Source, Target Databases for ETL and mappings within LMA, ACBS and collateral accounts using Informatica.
  • Created Deployment Flowchart in conjunction with the development, infrastructure, and network team containing instructions for maintaining the application.
  • Created training scripts, training module and training curriculum.

ENVIRONMENT: Waterfall-Scrum Hybrid, HP QC, MS Visio, JIRA 5.2, MS Office 2007 (MS Word, MS Excel, MS PowerPoint), Wireframes, HP QC 11.0, UML, AWS Ec2, AWS DynamoDB, AWS S3, JAVA, JavaScript, AJAX, ETL, MS Project, HTML, Web Services, SOA, XML, jQuery

Confidential, PITTSBURGH, PA



  • Assisted PM in creating work breakdown structure and project charter using MS Project.
  • Conducted extensive GAP analysis by identifying AS-IS and TO-BE process models and process flows, where, how and how big the GAP to in turn help product owner to plan how to bridge the gap.
  • Elicited requirements involving vast set of interactions with various stakeholders using JAD Sessions, Structured Interviews, Process Analysis and Business Rules Analysis.
  • Analyzed feasibility of business requirements and defined scope, found out dependencies by interacting with Management Business Analysts, other Subject Matter Experts, Product Owner, Project Manager and Technical Lead.
  • Created a Macro Document incorporating components of Business Requirement Document and System Requirement Specification incorporating business, functional, non-functional, data and GUI requirements which would in turn serve as the centerpiece of the project.
  • Created Use Case Diagrams and Use Case Narratives and incorporated them in Macro Document.
  • Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings. Also, helped PO to prioritize user stories based on business value.
  • Helped product owner in prioritization of Product Backlog Items (PBIs) including the process of breaking down EPICS into user stories using INVEST criteria.
  • Facilitated and time-boxed Scrum ceremonies. Helped negotiating commitments and assured parallel understanding of requirements and deliverables amongst all stakeholders in Sprint Planning Meetings.
  • Timely assured development team has necessary resources to perform up to potential, tracked and removed impediments i.e. Programming in pair for a new Jr. Developer.
  • Performed extensive prototyping using Mock-Up Screens and Tableau, Mock-Up Screens.
  • Handled requirement churn during the project by performing Impact Analysis by checking the feasibility in maintaining the triple constraint and discussing them in daily Scrum.
  • At the end of each sprint conducted Sprint Retrospective meetings creating the environment for each stakeholder to freely express their opinions and suggest improvement measures.
  • Used JIRA for allotting tasks, user story writing, backlog management, issue tracking, user story management and forward and backward requirement traceability.
  • Defined Acceptance Criteria for User Stories to perform User Acceptance Testing. Designed Test Cases, Test Plans and Test Scenarios to perform Functional Testing, Smoke Testing and Regression Testing and logged down defects and systematically managed them in JIRA.
  • Created Spotfire Visualization and dashboards using Spotfire Professional.
  • Used SSIS to map the data in central data repository and created Data Marts for enhanced Data Management. Used SSRS for generating reports.
  • Performed analysis using BI tool and provided recommendations to the product owner over the use of Business Intelligence (BI) tools.
  • Created SQL Queries for Portfolio Drill Downs to pull necessary data from data sources.
  • Created environment for self-organization and organized team engagement activities.
  • Worked on service oriented architecture (SOA), REST, SOAP, XML, API.

ENVIRONMENT: Waterfall-Scrum Hybrid, C#, Operations Support System, Sail point Identity Now(IAM), MySQL, RFID and NFC tag Class Libraries, MS Visual Studio, Agile/ Scrum, Bugzilla, Jira, SDLC, Visio, HP Quality Center, SQL Server, MS Office, MS Project.

Confidential, NY City, NY



  • Acted as a liaison between the business client and technical organization by planning, conducting, and directing the analysis of highly complex business problems solved through strategic e- Commerce-based solutions (e.g., Intranet and Internet).
  • Conducted extensive meetings to understand the Businessmodel, processes, and documentation of business requirements.
  • Created Use Case Scenarios and maintained the Use Cases and modeled Use Case Diagrams,
  • Activity Diagrams and Business Flow Diagrams. Conducted many Joint Application Development (JAD) sessions to gather requirements from the Business User.
  • Worked with the Development Team to ensure that the design solutions met the Development Framework for the project
  • Conducted walk through sessions for BusinessRequirement Document (BRD) and Use Cases to discuss certain issues with stakeholders, architectures and design & development teams also conducted GAP Analysis.
  • DevelopedBusiness Requirement Documents by providing recommendations on design and implementation of KYC process meeting the regulatory guidelines.
  • Served as a liaison betweenBusiness and Technology to implement enhancements to KYC forms and processes.
  • Verified all aspects of Client Identification Program (CIP) and account opening documents to ensure compliance with know Your Customer (KYC).
  • Worked on specific requirement for different KYC customer Types like politically exposed customer, Private Banking Customer etc.
  • Analyzed different KYC customer Activities like currency transaction, funds transfer,
  • Captured requirement for KYC onboarding questionnaire for individual and business groups.
  • Produced Requirement Management Plan to clearly define requirement ownership and expectation and requirement artifacts of the project.
  • Responsible for producing business requirement artifacts - including Use Cases, Business Logic and Message Rules.
  • Responsible for delivering Business Requirements, Content Requirements and Reporting requirements.
  • Responsible for creating UAT test plan, identifying UAT in scope and out of scope testing, risk mitigation and test procedures.
  • Created UAT test cases and reviewed with team to ensure all the requirements are addressed.
  • Conducted UAT workshop in coordination with business user and ensured sign off by them.
  • Identified UAT defects and assigned to developers.
  • Facilitated UAT defect call and made sure all the defects are tracked and closed properly.
  • Created Requirements Traceability Matrix (RTM) to ensure that the requirements are traced to the test cases.
  • Produced supplemental (Non-Functional) Specifications, and User Interface Design Specifications for complex projects.
  • Created change request document and was actively involved in change requirement process.

ENVIRONMENT: Waterfall-Scrum hybrid, JIRA, MS Visio, SharePoint 13, UModel, Selenium,, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), MS Project, BPMN Version 2.0, Rational Rose




  • Led Requirement Gathering Sessions (RGS), Joint Application Development (JAD) sessions.
  • Interviewed the Key Stake Holders, SMEs, and Decision makers to have a successful collection of requirements from all domains.
  • Documented Project Charter (PC) andBusinessRequirement Documents (BRD).
  • Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
  • Assisted the Project Manager in preparing the Project Development Plans. Also helped in identifying and tracking Project Issues and Risks.
  • Created weekly reports with the help of SharePoint.
  • Ensuring correct and accurate balances, while resolving inaccuracies and customer issues
  • Utilized SharePoint to track performance of the web sites, or easily integrate third party tools where ever and whenever required.
  • Conduct Due diligence andKnowYourCustomer(KYC) research for high net worth clients, as part of the business wide Anti-Money Laundering (AML) compliance remediation process.
  • Analysis of accounts and client information according to prescribed internal control policies and procedures.
  • Identification and production of information required to satisfy the Bank’s KYC due diligence policies and processes.
  • Extensive use of MS Project, MS SharePoint (used as the library for Project documentation and the communication of Project information).
  • Participated in creating an online cloud repository using Oracle Cloud Computing services.
  • Experience designing and implementing reporting and visualization for unstructured and structured data sets.
  • Collaborated with colleagues and managers to analyze service delivery and streamline the customerservice experience.
  • Gatheredbusiness,system, and functional requirements by conducting detailed interviews withbusinessuser’s stakeholders, and Subject Matter Experts (SME’s).
  • Responsible for mapping EDI X12 data into XML and then to the FACETSsystemusing Extreme translator.
  • Gatheredbusinessand functional requirements based on the project scope and SDLC.
  • Interacted with client,businessanalysis, lead developer and team members for Requirement and functional specifications and technical architecture.
  • Used data modeling and developed Use Cases, Class Diagrams and Sequence Diagrams using Enterprise Architect (EA/UML).
  • Used Waterfall Methodology for regular and requirements and continuous delivery of useful and working software.

ENVIRONMENT: Waterfall methodology, XML, MS Word, MS Excel, MS Access, MS Project, Microsoft Project, Rational Rose, MS Visio, CMS(SharePoint), SaaS, PaaS (Cloud Computing)




  • Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system to create BRD, FRD and SRS.
  • Documented, prioritized, managed and facilitated estimation of User Stories.
  • Involved in analyzing Business Requirements and developing System Specifications.
  • Created UML Diagrams using Rational Rose.
  • Tracked and reported timely performance against plans and forecast analyzed gaps and recommended corrective measures to improve productivity.
  • Assessed business priorities, and advised business units by performing Risk Analysis.
  • Participated in the development and preparation of the Test Plan, Test Scripts with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
  • Involved in incident reporting and change management procedures using Clear Case.
  • Maintained and shared documents using MS SharePoint.
  • Managed test cases and logged defects using HP QC tool.
  • Formed a bridge between the Project Manager and different teams with effective presentations.
  • Planned and organized team engagement activities to encourage self-organization among the team.

ENVIRONMENT: Agile, Rational Requisite Pro, Rational Rose, HP QC, MS Project, MS Visio, MySQL Server, SharePoint, MS Office (MS Excel, MS Word, MS PowerPoint).




  • Worked with the Project Manager in defining the scope and requirements of the project.
  • Assisted in creation of Business Requirement Document (BRD) and Functional Requirement Document (FRD) and System Requirement Specification (SRS).
  • Defined business rules pertaining to Order Tracking System (OTS).
  • Created UML diagrams (Structural, Behavioral and Interactive) and created Information Diagrams, Activity Diagrams and Process Flow Diagrams.
  • Creating GUI mock-ups using MS Visio to understand UI and UX requirements.
  • Utilized MS Project to create Work Breakdown Structures (WBS), prioritized the tasks and to track the progress of the project and improve efficiency from time to time.
  • Coordinated creation of Test Plans, Test S cripts, using HP QC tool.
  • Facilitated User Acceptance Test (UAT) scripts and Requirements Traceability Matrix (RTM).
  • Was involved in dealing with Change Requests by performing Impact Analysis.

ENVIRONMENT: Waterfall Methodology, MS Office (MS Excel, MS Word, MS PowerPoint), MS Visio, MS Project, Mock-Up Screens, MySQL Server, UML, UAT Testing.

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