PROFESSIONAL SUMMARY:

• Quality Assurance Analyst and Test Analyst Professional with extensive SDLC testing experience.
• Experience as a Tester for Web, Mobile, Client Server and Mainframe applications.
• Experience with Manual and some basic Automation testing on Mainframe and Web Based Java programs and platforms.
• Writing Test Scenarios, Test Plans, Test Scripts, and Use Cases for functionality.
• Extensive experience in metrics gathering and reporting to senior management.
• Use of SQL for data queries, which included software packages and mainframe program code
• Productive defect tracking and reporting to improve communications and reduce delay and pre - production problems.
• Worked and communicated with offshore and onshore resources.
• Extensive experience with different types of testing - Functional / Black Box / White Box / GUI/ System / Integration / Verification/ UAT and baseline Performance Testing in running scripts.
• Testing methodology experience in AGILE and Waterfall within an SDLC capacity.
• Analyzing Business Requirement (BRD), Functional Design, Software Requirement documents to create Test Plan and Test Scripts / Test Cases for Manual Testing.
• Specialized in Regression Testing and providing extensive ad-hoc testing for defects.
• Validation of test results on both front end and back end systems - Mainframe and Oracle.
• Database creation and maintenance for financial and environmental confidential data.
• Daily interaction and communication skills for working with Developers, Project Managers, and other areas of IT, both onsite and off-shore.
• Provided training for I.S. and administrative employees for ten years at a financial investment firm.
• Performance and Stress testing utilizing various tools both manual and a baseline automation.

TECHNICAL SKILLS:

Applications/Tools: HP Quality Center -- QTP -- Rational Clear Quest -- Test Director -- LoadRunner -- MS Access -- MS Visio -- WinRunner -- Microsoft Project -- MS InfoPath--SharePoint -- DB2 Utilities -- TSO/ISPF -- CICS -- JIRA

Testing Environments: .Net -- Citrix -- Quality Center -- COBOL -- HTML -- iOS -- Android -- Kiosks iPads and Android Tablets -- Unix/Linux -- Java -- Vendor Migrations -- Web -- CA7 and CA11 and JCL

Databases/Platforms: DB2 -- MS Access -- SAS Datasets -- IBM AS400 -- Oracle -- GUI -- Unix -- Basic SAP -- Basic SQL Queries -- MKS Integrity Client -- Active Directory -- Lighthouse

Testing Methodology: SDLC -- Waterfall -- Agile and Scrum

Financial Investment Tools: Portfolio Management -- SmartStation -- Change and Release Management utilizing Mainframe TSOA and Client Server based ServiceCenter environment

Lockbox Tools: Metavante VICOR RIDS (Receivable Information Delivery System) - IBML Image Trac 3e Lite for scanning invoices/envelopes into the system - Toaster Stacker (LS515 CTS) for scanning checks - Maverick check encoder machine

PROFESSIONAL EXPERIENCE:

Business Analyst (BA) Test Support

Confidential

Responsibilities:

• Gathered requirements documentation and updated existing accordingly.
• Supported users in gaining access and setup with Citrix and OMP. Worked with Helpdesk and Windows Deployment teams.
• Preparation of training documentation and user acceptance testing in Power Point and Visio. Delivered presentations to users for Agriculture/Crop Protection areas.
• Tested and reported defects for new Crop Protection software
• Worked directly with business owners in UAT testing and training.
• Created software issues through SharePoint and tracked them daily.
• Wrote manual test cases.
• Worked with lead BA to create PowerPoint presentations for users and management.
• Prepared Visio documents in aiding users of software setup and workflow.
• Worked between Excel, SAP and new system in extracting, creating and maintaining data for the OMP tool. Tested data in new system and cross checked and compared against previous planning system.
• Ran and assisted users in Business Object Reporting.

QA Manual Tester

Confidential

Responsibilities:

• Manual testing and preparation of test cases for a major E-commerce project for Retail Web, Catering, and Mobile Apps.
• Worked with Developers and Data Management in testing each environment for system integration and creation of test data.
• Create and wrote defects in JIRA.
• Tested use of mobile devices and their websites, including iPads for Kiosks, iOS cell phones, and Android phones and tablets.
• Extracted and created data utilizing Excel and MS Access.

Confidential

Business Analyst

Responsibilities:

• Provided BA support working with users on system problems and providing follow-up in Confidential ’s workflow management system, MKS Integrity; Manual testing and preparation of scripts for a vendor migration project of O/S conversion from XP to Windows 7 platform in MS SharePoint.
• Testing of Web based software for Confidential ’s CSS enterprise system.
• System Integration testing performed between two platforms of XP and Windows 7.
• Worked with UAT for verification of all system features of Confidential ’s Customer Service application (CSS) in development and Staging environments.
• Verified with business users for specific billing functions within CSS system.
• Responsible for updating requirements documentation and test case development for a regulatory project (Government Municipal Aggregation for Illinois).
• Analyzing and comparing different phases of website windows for functionality and user support.
• Gathering of data and linking documentation from one system into the other, including extracting data into Excel.
• Side-by-side system testing in MS Excel and SharePoint databases.
• Created defects and worked with developers in resolving issues prior to rollout.

Confidential

QA Tester and Analyst

Responsibilities:

• QA Manual testing for a Government funded healthcare program, “WIC” (Women, Infants, and Children) application and database conversion into .Net from a former Citrix-based program.
• Wrote test cases from functional specification documentation and interaction with Business Analysts.
• Created and wrote up defects on a daily basis in CustomerWise tracking tool.
• Worked on ad-hoc testing in an agile test environment along with developers.
• Performed system integration testing after each new deployment builds.
• Worked with Business Owners in UAT verification and documentation.
• Responsible for finding major defects in heavy Regression Testing.

Confidential

Business Analyst

Responsibilities:

• Gathering and assembling of electronic files in SharePoint for the layout and completion of a technical manual.
• Responsible for the design, layout, and editing of manual.
• Worked in the SmartStation application tool for analyses of manual layout in Windows 7 O/S.
• Documentation for the application of Performance Service Administration will be used as a point of reference for the Vice President of the Strategic Solutions Group and future associates.

Confidential

Sr. QA Analyst and Tester

Responsibilities:

• Functional testing of new application - VICOR RIDS system - for Wholesale Lockbox processing.
• Functional areas that were tested - AR Match / Customer Decision Service (CDS) / Credit Card / Security (Entitlement) / Multi Banking
• Regression testing of the new application at the site location to ensure that the function of the application was imported over to site correctly and working per requirements.
• Wrote test plans and test cases scripts thereby ensuring plans are complete and validate test results per business requirements
• Wrote functional requirement to ensure the business requirements where capture
• Work with Red / Green and Yellow workflows Wholesale lockboxes using the RIDS system
• Manually Extraction / Check Keying / Scanning / Supplement Keying to test the software functionality and hardware
• Encoded Test Checks using the Maverick check encoder machine
• Validate System Files to insure data accuracy for downstream applications.
• Use IBML for scanning large quality of documents into RIDS
• Use Toaster Stacker to scan in the check doing the extraction process
• Testing VICOR RIDS software to validate how the software works with the hardware, like the IBML / Check Toaster / Cannon Scanners.
• System tested the entire RIDS software per business requirements.
• Manual testing using Quality Center from the Test Lab module
• Track defects using Quality Center.
• Map all Requirements to Test Plan using Quality Center from the Requirement Module.
• Map defects to Test Cases / Test Steps using Quality Center from the Defect Module
• System Performance testing with multiple end users

Confidential

Data Analyst

Responsibilities:

• Support for SAP Basis Team in data gathering and management
• Aided Project Leader in vendor migration for batch programs from legacy data. Completed assignment in half of the project approved timeframe.
• Gathered and extracted mainframe job data from MS Word, Excel and SAP for transferring into InfoPath forms for vendor scheduling.
• Analyzed and strategized with project leader of data conversion from various documentation and departments within IT.
• Created new MS InfoPath batch forms for streamlining for vendor usage and support; gathered of batch job data utilizing SAP database, while locating discrepancies on time variances and other inconsistencies. Compared and cross-checked all data entry into the new system.

Confidential

QA Tester and Support Analyst

Responsibilities:

• Quality Assurance/Contact Management
• Provided testing support in batch and DB2 testing. Created MS Power Point presentations from the gathering of defects from weekly statistics. Attended daily conference calls for defect tracking. Updated Quality Center defects according to prioritization.
• System Integration testing between legacy systems and new WFA database in mainframe.
• Verified that all Development and QA Testers submitted the correct information prior to code drop and created Excel reports for test lead review. Created and maintained weekly metrics from data conversion - HP Quality Center into MS Excel.

Confidential

QA Support Test Analyst /Lab Coordinator

Responsibilities:

• Cross-functioned in the following positions: Manual Tester, Lab Coordinator, QA Analyst, Change and Release Management, Database creation and maintenance, I.S. Training and Business Analyst.
• Provided over nine years of tracking software packages for client/server platforms (XP, Windows, Radia, Unix) within Quality Center and the Edward Jones’ Package Tracking System. Use of SQL for database queries for retrieval of various data. Tested in a Java scripted environment.
• Supported department and project teams as a tester and analyst in serving as a hands-on manual tester in batch, JCL and COBOL, CA7 and CA11, and DB2 programs. Worked with Developers and Programmers in testing code from environments of Development, System Integration, and Clone (mirror image of production environment).
• Daily and weekly compilations of metrics reporting utilizing filters in MS Exchange, Quality Center, MS Access and Excel, and Power Point summaries for Senior Management. Documented all processes and procedural changes for utilization of the QA Lab. Interacted on a daily basis with Change and Release Management to validate test efforts prior to being scheduled for Production. Provided 24/7 pager support for Production fixes. Responsible for working with Sarbanes Oxley in developing and streamlining databases for users accessing production data. Created databases and developed a “sweeping” system for deactivating users who no longer needed access to the Lab. Provided systems administration for setup of projects and users in Quality Center.
• Created and maintained databases in MS Access for tester ids and passwords, along with package versioning.
• Worked on a daily basis with all levels of users after system changes of the following:
• Conversion of GroupWare to Office 97
• Office 97 to Windows XP
• Windows XP to Windows 2003
• Test Director to HP Quality Center
• Billing Projects for Edward Jones’ MasterCard and ATM upgrades and implementations
• Billing programs for Financial Advisor’s customer fees and Trades.
• Java scripted testing
• Tested waterfall and agile test environments which included development, system integration, verification, regression, UAT and post production. Worked on a daily basis in a “Clone” environment which was a mirror image of all of Edward Jones’ production data. Tested on an ad-hoc basis for production problems and monthly patch upgrades utilizing Quality Center, LoadRunner and Quick Test Pro. Ran pre-written scripts after making minor adjustments for individual fixes.
• Resolved user problems with new software versions and upgrades by either providing a temporary workaround or escalating the problem to the development team. Supported tools for a software package tracking system; MKS (automated workflow for code); CICS and TSO Mainframe problems.
• Prepared setup for tablet testing for the Financial Advisors in training and sales.
• Prepared training materials and documentation for I.S. developers, project managers, and team leaders utilizing MS Word and Power Point.
• Created files in Microsoft SharePoint database and maintained all training materials.
• Presented training classes for more than 25 people per session in the following capacities:
• Quality Assurance Processes and Procedures
• New Software Package Tool System (PTS - Package Tracking Systems)
• Portfolio Management for Financial Advisors and their BOA’s (Branch Office Administrators)
• Miscellaneous Microsoft updated software
• Scheduled training sessions utilizing MS Calendar and PeopleSoft
• Created survey documentation of training, compiled results, and presented to senior management.
• Worked with Developers and Project Managers in strategically creating software updates and new that meet the needs of all users.
• Responsible for the upkeep and creation of documents and links for QA through MS SharePoint.
• Provided input to senior level BA’s and project managers in fine-tuning stakeholder’s needs for enhancements to various financial systems.
• Worked in updating requirements documentation with Stakeholders and business users prior to project signoffs.
• Tested with business owners for UAT in the QA Lab.
• Provided technical writing for materials for presentations and presented roundtables to Users in the QA Clone Lab process. Writing included guidelines and directions for using the tools provided for testing. Wrote training documentation for new software implemented. Created and delivered “roundtable” discussions and training sessions for new applications.
• Monitored and reported the current status of projects. Adhere to and enforce consistent company and department testing standards and procedures.