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Business Analyst, Technology Services Resume

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Gaithersburg, MD


Innovative, results oriented professional with strong business analysis, customer relationship skills successful in analyzing current business processes and recommending new more efficient operations. A highly successful and detailed analyst bringing concepts from design to new and improved processes by analyzing, interpreting and documenting requirements and operational problems.


  • Project Management Needs Assessment, Workflow Analysis Design of functional and detailed RequirementsSystems Integration
  • Requirements Gathering/AnalysisQuality Assurance
  • Testing (Management, Oversight, Regression) Managed Complex Project Teams
  • Computer Aided Dispatch (CAD) and Records Management Systems (RMS) integration


  • Excellent oral and written communication skillsStrong leadership skills
  • Effective negotiation and time management skillsExceptional motivator
  • Strong Microsoft (MS) Office (Word, Excel, Project, Power Point, Visio) skillsDetail oriented


Confidential, Gaithersburg, MD

Business Analyst, Technology Services


  • Responsible for documenting current As Is Business Processes using process flowcharts, cross functional mapping, swim lane diagrams and narratives for multiple Public Safety agencies using Computer Aided Dispatch (CAD) system
  • Project Management and Testing oversight of Records Management System Uniformed Crime Reporting software automation upgrade project
  • Responsible for running multi agency requirements sessions using brainstorming, JAD sessions, and document analysis to review existing and create new functional requirements for new system to be used by multiple agencies.
  • Responsible for writing RFP for new Confidential 9 - 1-1 Call Processing Telephony System, assisted in creating project charter for Radio Infrastructure project, and provided edits and recommendations to draft Fire Station Alerting RFP.
  • Managed team of five (5), ran weekly meetings, provided status reports for UCR project.
  • Established and maintained positive relationships with all levels of multiple agencies within Confidential Public Safety.

Confidential, Manassas, VA

Business Analyst/Consultant, Public Safety


  • Team member assigned to analyze current business practices and to recommend new more efficient operations and write new Standard Operating Procedures (SOP) for the emergency communications center at Washington Reagan Airport.
  • A new center was built and this project was to provide a current complete operational assessment and create new operating procedures for the center to run more efficiently.
  • Performed needs analysis via data gathering sessions, interviews, questionnaires and observations
  • Conducted standard operating procedure (SOP) development workshops
  • Managed and tracked all project progress using SharePoint, status reports

Confidential, Cranbury, NJ

Systems Integration Consultant


  • Produced operational needs assessment utilizing business analysis tools such as gap analysis, pert analysis and cross functional mapping to present recommendations and detailed task plans for the design, implementation and testing of multiple integrated technologies in new consolidated Emergency Communication Centers.
  • Manager of on-site technical support team (6 people) at the NYPD dispatch center.
  • Coordinated efforts of multiple project teams for client deliverables including Emergency Operations Center console prototyping and training initiatives.
  • Responsible for and supervised functional testing and vendor acceptance testing at multiple locations for large scale telecommunications implementation.
  • All projects followed PMBOK Methodology

Confidential, New York, NY

Project Manager / Implementation Analyst / Sales Engineer


  • Responsible for project management components including task assignment of internal and external resources, project status tracking, end user training management, testing oversight, post-implementation support oversight, creation and monitoring of escalation procedures, and maintain ongoing communications with all stakeholders.
  • Reviewed and provided input to Master Project Plans, Integrated Master Schedules, Risk Registries, Communications Plans, Quality Assurance Plans, Test Plans and Master Status Reports.
  • Created test strategies, test case scenarios and tracked all test issues for timely resolution
  • Responsible for identifying and assigning project tasks to multiple project teams.
  • In-depth knowledge of integrated Computer Aided Dispatch (CAD) systems and Records Management Systems (RMS).
  • Sub-contractor to Department of Defense installing proprietary Enhanced 9-1-1 systems as part of military base communication systems.
  • Developed ongoing maintenance procedures for continued system health checks for overseas military clients.
  • Facilitated quality reviews, walkthroughs, acceptance testing and sign offs with clients

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