SUMMARY:

• Sixteen years of IT Management experience wif a verifiable track record of improving productivity, defining processes, services and driving solution delivery wifin fast - paced, high-volume environments. Capable of managing techno-functional projects from concept to completion wif optimal results.
• More TEMPthan 10 years of progressive leadership in corporate business delivery management, Project Management, ITIL service management and IT global delivery outsourcing (onsite-offshore) model.
• TEMPEffective leadership skills, dynamic team player wif proven TEMPeffectiveness in cross-functional, cross-culture team management, Quality awareness and energetic proactive self-starter, and result oriented wif a can-do attitude.
• Ability to prioritize tasks TEMPeffectively, multi-task and to achieve objectives wifin time and budget constraints. Known for building strong business relationships wif both customers and vendors.
• Application migrations from legacy Platform to distributed platforms, Infrastructure migrations between datacenters and Data ware house migrations including Software analysis, plan, design, development, testing, debugging, tuning and implementation.
• Strong analytical, creative problem solving skills and ability to utilize tools, technologies dat improve products, processes, customer satisfaction including thrust for providing cost benefits to customer.
• Excellent verbal, written and cross cultural communication skills wif high level of team motivation skills.
• Managed large projects budgets and lead large cross cultural, cross-functional teams (20-80 members) in a matrix onsite offshore global delivery organization.
• Demonstrated proficiency wif Microsoft 2010 tools and various domain area applications.
• Process, service and Project Management
• Service Management- SLA, Outage, Incident, Problem, Request and Change management.
• Stakeholder management and Customer Relationship Management (CRM)
• Problem Solving Skills and Root Cause Analysis
• Risk, Governance, & Compliance
• Release Management, Supplier and Outsourcing Vendor Management
• Transition and Transformation management along wif OS migrations, application migrations
• ETL, Data Warehouse, Business Intelligence, Data Modeling and Data quality
• Application Design, Development, testing and implementation for BAU/Sustaining phase
• Infrastructure Deployment & Conversions/Migrations.
• Infrastructure Ready for business, Alerting, Monitoring and Reporting Management
• PMO Best Practices, Policies, & Enhancement
• Review and Metric Reporting Presentation wif value add improvement recommendations
• Project management - PMP from PMI
• Process Service management - ITIL
• SDLC Models -Waterfall, AGILE and SCRUM
• Quality - SEI-SW-CMM and Six Sigma
• BPM-business process management, web sphere infrastructure
• Manufacturing domain knowledge focused on Employee Database Applications, Bill of Materials functionality.
• Bachelor’s degree in computer engineering from Mumbai University India.
• ITIL @ Version 3 (Information Technology Infrastructure Library) @ APM group EXIN
• Continuous Capability Improvement from employer
• Six Sigma, Green Belt from employer

TECHNICAL SKILLS:

MS Office Tools: (SharePoint, Excel, Word, PowerPoint, Project, Visio, Access)

ITIL: -Service desk management tool for Service request, Incident, Problem and Change.

Tools: - Cascade, Visual Studio Source/Safe, HP service Manager, IT Service Now, Change Man, Manage Now, PRISMA, ITCAM, TCR, Managing server -SOA, Web trends, Keynotes, Mimix.

WPS/zOS:, WBM/AIX, Automation tools BPM Parser-JavaScript s, Slunk, Teradata, DB2, ETL, BO and BI

Languages: C, C++, FORTRAN, COBOL, SQL, PL SQL, Java, OOP, Visual C, Visual BasicSystems: MVS, UNIX, NT, Windows

PROFESSIONAL EXPERIENCE:

Confidential, Orland, FL

Program Manager/ Project Manager

Responsibilities:

• Worked wif senior project management to Identify specific opportunities or weakness wifin assigned projects and makes specific change recommendations to structures, processes, or people to improve project performance.
• Planed and reviewed process efficient and innovative methodology to maximize value provided to teh business unit by implementing service improvement plans, productive alerting and monitoring tools like HPOV
• Enabled common modernization activities like code analysis and comprehension, and software transformation.
• Established and maintained excellent relationships wif customer / Business Units
• Proactive and teh ultimate escalation point on all matters related to all programs undertaken and team management
• Monitored teh progress of all project risks, mitigations and deliverables
• Contributed to business growth by expanding and enhancing current service offerings
• Developed set-by-step technical work-plans for each AS400/Wintel/AIX migrations as per need followed agile or waterfall SDLC methodologies for application modernization and migration
• Executed project-plans across segment business units along wif execution lead role on cutover day and post migration hyper care period
• Managed diverse and multiple teams and complete ownership and responsibility of teh team from recruiting phase till off boarding.
• Maintained strategic alignment of projects by analyzing charters & reviewing wif management decision makers, typically out of a PMO
• Collaborated wif Platform Engineering and Operations (Windows, Unix, Linux servers and desktops), Storage Area Network, Enterprise Telecommunications, Enterprise Data Security, Desktop virtualization, Enterprise Datacenter and application deployment and support teams.
• Collaborated wif project team to ensure dat teh program management information system is populated wif current program status and data in order to maintain accurate program information for teh use of stakeholders

Confidential, New Jersey

Project Manager/Release Manager/Analyst

Responsibilities:

• Wif data analyst background, daily basis generated enhance trend reports from Mainframe CPU MIPS and ITCAM (WPS monitoring tool). Performed continuous data analysis of received alerts from ITCAM, Keynotes, and mainframe alerts.
• Wif business analysts’ background, documented reporting automation requirement to generate daily infrastructure health metrics on SharePoint 2010 wif use of MS ACCESS as database.
• Educated teh management and technical staff on firm policies and procedures on documentation, budget approval or change management approval during conversion-blackout periods.
• Achieved good collaborated wif client-line management and vendors in teh reviews of RCA of problems, planning of infra changes to ensure proper establishment of issue controls and measures.
• Closed gaps of Altering, Monitoring and Reporting requirements of Application Development team wif help of IBM as BPM WPS infrastructure Vendor.
• Worked closely wif PMO team for budget tracking, resource onboard-off boarding staff effort validations and vendor invoice management.
• Created System Requirement Specifications, Functional Specifications, Technical specifications, Use case specifications and Vision documents
• Proven ability to create, articulate, and delivered complex infrastructure proposals.
• Followed Project Management methodologies in all facets of project lifecycle development - from initial feasibility analysis, planning and conceptual design through documentation, and implementation using best practices.
• Increase visibility throughout teh firm, helped to identify business processes dat would be good area for process improvement and automation, work wif those business/technical team to create and deploy WPS applications.
• Establish all necessary Monitoring, Alerting and Reporting mechanisms necessary to provide Performance Testing, Optimization, Incident Management, Outage Management, Root Cause Analysis, Capacity Planning and Run-time Event Notification services to BPM plant clients.
• WPS Re-platform project is technical in nature and includes analyzes, design, build, test and migrate to a distributed technology platform of teh Web Sphere Process Server (WPS), currently maintained on a mainframe platform.

Confidential

Project /Delivery /Release Manager-Analyst

Responsibilities:

• Managed all project related tasks associated wif initiating, planning, scheduling, executing and controlling resources in portfolios
• Evaluated Project success by measuring teh scope of fulfillment, schedule adherence and budgeted cost in portfolios
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution
• Maintained environment migration plans, calendars and change logs, for all releases including tracking all updates made to each pre-production environment to production environment implementation plan.
• Worked closely wif teh DBA, Web operations, QA, Application Support, Application Development, Infrastructure support team and vendors to create, test and maintain migration scripts dat automate and log all activities for release code/infra fix deployments.
• Coordinated efforts wif teh projects' senior manager, customers and technical team members to identify areas of opportunity and improve project performance
• Ensured timely portfolio level communication specific to steering committee, stakeholders, portfolio project team, external resources and senior management
• Managed Project Risk, Cost and Quality, delivery first time right on time
• Process improvement initiatives for teh project to reduce efforts and costs
• Performed Quality assurance activities during application support, maintenance, enhancement and development life cycle, as per teh SEI CMM level 5 and ISO 9001 processes, dat significantly improved customers’ business performance
• Enhanced teh quality standards as per teh technology road maps and as per customers quality standards/guidelines
• Used Six Sigma Quality tool - DMAC to analyze moderately complex processes not only to save teh total turnaround time, cost but also to reduce teh manual efforts.

Confidential

Responsibilities:

• f Top Quartile peer level in IT Cost Base, Faster Time-to-Market
• Provide value to teh business through technology innovation and optimization
• Leverage of scale across teh globe
• Application Maintenance (AM) partner for majority of teh units globally
• End to End focused multivendor operating model framework to maximize business satisfaction
• Project activities:
• Release wise development for minor changes/fixes
• Project portfolio management of development projects in CBS domain
• Managing agreed OLAs wif multiple vendors/parties

Confidential

Project Manager

Responsibilities:

• Managed scope, cost, schedule, and quality of dis transition project.
• Managed team performance TEMPeffectively.
• Managed other vendor’s expectations whenever needed.
• Performed risk assessment and mitigation.
• Authorized work. to technical analyst
• Communicate status and issues wif all stakeholders specially customer.
• Planned, Scheduled and Project Controls including teh detailed project plan and schedule.
• Conducted project Status Meetings
• Prepared Status Reports.
• Risk and Issue Management and conflicts resolutions
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution
• Process improvement initiatives for teh project to reduce efforts and costs
• Expanding into higher value chain work by gaining customer confidence

Confidential

Responsibilities:

• Data gathering of teh ST Batches.
• Setup of RACI model between Vendor IBM and AAB
• Knowledge acquisition from IBM support team to Vendor support
• Steady State of teh ST Batch support transition

Confidential

Responsibilities:

• Managed scope, cost, schedule, and quality of dis transition project.
• Managed team performance TEMPeffectively.
• Managed other vendor’s expectations whenever needed.
• Performed risk assessment and mitigation.
• Authorized work. to technical analyst
• Communicate status and issues wif all stakeholders specially customer.
• Planned, Scheduled and Project Controls including teh detailed project plan and schedule.
• Conducted project Status Meetings
• Prepared Status Reports.
• Risk and Issue Management and conflicts resolutions
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution
• Process improvement initiatives for teh project to reduce efforts and costs
• Expanding into higher value chain work by gaining customer confidence

Confidential

Responsibilities:

• Perform Metrics analysis of incident management problem management inflow.
• Define strategies to identify teh top 20% of application from 400 IT applications of ABNAMRO to know 80% of inflow analysis.
• Analysis of recurring issues providing more incidents/defects
• Set up a process to do teh gate keeping of applications deployment in production
• Perform AD-AM handover of project or small releases to support/AM team

Confidential

Project Manager/Delivery Manager/Specialist

Responsibilities:

• Responsible for collaborating closely wif teh business owners/ stakeholders and technical teams to identify, document detailed requirements, process flows, and data sources; review, manage all changes to teh requirements through a formally defined scope change management process; measuring and monitor progress at clearly defined points in teh process to ensure dat teh project is delivered on time, wifin budget, and dat it meets or exceeds expectations; balancing scope, schedule, budget, quality, and risks
• Performed Quality assurance activities during application support, maintenance, enhancement and development life cycle, as per teh SEI CMM level 5 and ISO 9001 processes, dat significantly improved customers’ business performance
• Enhanced teh quality standards as per teh technology road maps and as per customers quality standards/guidelines
• Used Six Sigma Quality tool - DMAC to analyze moderately complex processes not only to save teh total turnaround time, cost but also to reduce teh manual efforts.

Confidential

Responsibilities:

• Release wise development for minor changes/fixes
• Project management of development projects in CBS domain
• Managing agreed OLAs wif multiple vendors/parties

Confidential

Transition Manager

Responsibilities:

• Define teh scope of transition at portfolio level and prepare teh transition plans after exercising thorough due diligence on gathered application level data.
• Execute teh transition after complete infra setup and team
• Follow teh standards, guidelines and acceptance criteria for each application
• Maintain teh application level transition activities to gain knowledge of application maintenance process, environments and technology.
• Meet all contractual commitments for teh respective Application Transition.
• Managed scope, cost, schedule, and quality of dis transition project.
• Performed risk assessment and mitigation.
• Authorized work. to technical analyst
• Communicate status and issues wif all stakeholders specially customer.
• Planned, Scheduled and Project Controls including teh detailed project plan and schedule.
• Conducted project Status Meetings
• Prepared Status Reports.
• Risk and Issue Management and conflicts resolutions
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution

Confidential

Project Leader

Responsibilities:

• Planning and Tracking teh progress of teh various deliverables wifin teh module up to delivery.
• Overseeing teh Vendor quality processes being followed in teh project during its entire life cycle.
• DSDM Methodology was used to execute dis project and we successfully delivered teh software on time and received client appreciation.
• Followed complete Application development life cycle for modules.
• Ensured all account level IQMS documents were updated for new version of IQMS and shared teh required Delta IQMS information to all PLs
• Ensured dat teh delivery of new services from teh projects is to teh appropriate levels of quality, on time and wifin budget, in accordance wif teh program plan and program governance arrangements;
• Ensured dat there is efficient allocation of common resources and skills wifin teh project portfolio;
• Managed both teh dependencies and teh interfaces between projects by TEMPeffective communication;
• Managed risks to teh program’s successful outcome;
• Reported progress of teh program at regular intervals to teh customer program director;

Confidential, NY

Onsite Co coordinator/ Technical Lead

Responsibilities:

• Worked in SLA/GDC based onsite-offsite-outsourcing methodology to covert end user requirements into technical specifications; at teh same time provided accurate estimates in coordination wif offshore team. Developed DB2, CICS, COBOL programs and Remote Stored Procedures (RSP) for GE WEB enabling project, those are called from JSPs using MDI gateway to display teh mainframe data on teh web through HTML. Provided end-user and documentation of system
• Designed, developed interfaces between legacy Mainframe and People Soft system to create conversion extracts to load into People Soft HRMS tables and after load process executed Tie Outs reports to verify data uploaded into People Soft is successful. When required executed teh special legacy data cleanups process.
• 24x7 mainframe system support (CA7 scheduler) and attempted teh immediate solutions for production JOB abends
• Participated in Mainframe cost saving-Bullet Train project. Optimized teh all mainframe support activities in area like DB2, CICS, TSO, DASD and performance of each production job/program using STROBE.
• Significantly improved teh Enrolment Report process to manage different types of enrolment codes per week and send teh separate report in excel format to respective user. New standardized process reduced overall user and cost.
• Used Six Sigma Quality tool - DMAC to analyze moderately complex processes not only to save teh total turnaround time, cost but also to reduce teh manual efforts from 60 mins to 10 mins/week which involved manual billing adjustments required in IBS & JE system from STD/CAVOL report data, including teh verification time.
• Defined software standards and documentation for knowledge management bank- Support central/Quick place.
• Selected as Single point of contact (SPOC) by Account Manager to improve 60 employees account level timesheet data tracking process. Primary timesheet data is collected from in house Web Timesheet System (WTS) tool.
• Managed all Service Level Agreement (SLA) activities like presenting monthly Matrix to client, weekly basis monitor and improve all deliveries at project level using GEs Kintana workflow tracking tool.
• Successfully met teh required delivery deadlines by providing weekend testing support for Insurance Delivery/Benefit System projects called as contract change & contingency planning (contract negotiation).

Confidential, OH

Developer/Programmer

Responsibilities:

• Received Star team s for excellent and on time delivery.
• Status reporting to teh client on weekly basis.
• Expanding into higher value chain work by gaining customer confidence.
• Gathering requirements, deciding scope, planning and tracking it for maintaining teh schedule.
• Making sure quality and project milestones are met.
• Set up very successful mentorship model for new members.
• Process implementations and improvements.
• Created technical design documents, Unit test cases and Integration test cases
• Development of complex modules, code review and testing