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Business System Analyst Resume Profile

SUMMARY:

  • Over 6 plus years of experience as a successful Business Analyst, Business System Analyst, Requirement Analyst and Quality Analyst specializing in project management, business process engineering, software development and software validation testing in diverse industries
  • Strong experience working in process defined methodologies Agile, RUP SDLC.
  • Excellent knowledge of Project Life Cycle with outstanding skills in project planning, workflow, execution, control and resource balancing as well as the ability to support multiple simultaneous short-term projects.
  • Rich experience in Siebel CRM implementation and data analysis and reporting.
  • Conducted various internal trainings on Order Management, Siebel Escripting, Siebel Tools, Testing methodologies etc.
  • Demonstrated skills in delivering projects from discovery phase to User acceptance testing and cutover activities.
  • Extensive experience in gathering User Interface, Business Requirements and expectations from Subject Matter Experts SMEs and documenting them in Business Requirement Specifications employing Unified Modeling Language UML and Rational Unified Process RUP methodology
  • Experience in all phases of the RAD Rapid Application Development Methodology such as Pre-Scope, Scope, Design, Develop build Test , Rollout, and Warranty.
  • Extensive experience in writing Use Case Specifications, Functional Requirement Specifications FRs .
  • Conducted change management across the entire consulting process from project conceptualization through project delivery, performing Software Development Implementation Management in diverse business technical environments, with demonstrated leadership ability and excellent visual, oral, and written communication skills.
  • Excellent experience in developing and executing Test Approach Documents, test plans, test scenarios, test procedures, test cases, test data and test scripts according to Business and Design Specifications.

TECHNICAL SKILLS:

Software

C, C , SQL, MSOFFICE

Databases

SQL Server 2008, MS-Access, Oracle SQL, PL/SQL

CRM

Salesforce SAP

Integrated Development Environment

Visual Studio 2008

Web Technologies

XML and Html

Packages

Microsoft Office Modules, Adobe Photoshop, Acrobat

Operating Systems

Windows 2000, Windows XP, Windows 2007, Linux, UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst / Business Analyst MPS 2.1

Roles and Responsibilities:

  • Develop detailed test scripts for testing
  • Coordinated UAT and training.
  • Responsible for interacting and coordinating with the Client for their Requirements, Analysis, Design, Development, Testing and Deployment.
  • Ensure the entire End-to-End processes is executable
  • Obtain a thorough understanding of the business processes and how they are executed within the system
  • Solve business problems by identifying requirements and applying cost-effective technologies
  • Review the FRDs and make sure the solution provided by IT solution team is as per the business need
  • Performed GAP analysis by working closely with the users to understand their current state of information availability in and defined future needs based on analysis of business requirements.
  • Developed and implemented RUP processes and tools for requirements gathering, analysis, planning, tracking and delivery.
  • Worked with the business community of different departments to gather their report requirements.
  • Perform business analysis function for global sales and services solutions
  • Part of the MPS 2.1 Business Analyst team and the Siebel and Portal testing team
  • Provide proper use cases to the development and testing teams
  • Execute test scripts associated with online functions
  • Find and report defects to ensure the system meets the business requirements and is of high quality when delivered to the end users
  • Execute the User Acceptance business scenario's with Managers, Key Users and End-Users
  • Coordinate updates to the job, procedures and training material for Online Operations
  • Provide support to the business-users during User Acceptance Testing
  • Co-ordinate with the SAP and Web Method teams to ensure end-to-end system integration.
  • Provide UAT support
  • Provide Deployment and Floor Support to the end-users during go live for major releases in all geographies
  • Assist with defining the solutions to satisfy the business and functional requirements, using best practices and guidelines
  • Interact with Business units to understand their real needs and bridge the gap with IT to provide a working solution.
  • Assisted the Project Manager in preparing the presentation and training materials
  • Managed offshore development and technical teams.

Environment: HP Quality Center, Siebel Sales 8.1.1, SAP Finance Processes , Test Director MS Office / Visio / Project, CRM: Sales force SAP

Confidential

Business Analyst

Responsibilities:

  • Communicated with various internal team members and client to understand the full scope of the System.
  • Held various discussions with team members to get requirements clarified.
  • Created Visio diagrams of the application process flow / business logic.
  • Assisted with project management in terms of finalizing realistic deadlines.
  • Designed Test Strategy, Test Scenarios, and Test Scripts for manual as well as Volume testing of the application.
  • Executed nested SQL queries on the back-end database extensively to verify GUI results.
  • Created traceability matrix, test package and attended review meetings.
  • Established entry and exit criteria for various test cycles and phases.
  • Worked with developers and requirements analysts to define test scenarios and ensure that test requirements are correct and complete.

Environment:

SUSE Linux, SQL, Oracle 10g, JSF, HTML, XML, Glassfish application server, MS Visio, MS Project.

Confidential

CRM Business Systems Analyst

Roles and Responsibilities:

  • Involved in implementing Siebel Declarative Configuration Alternatives, Siebel eScript, Workflow Processes, Runtime Events
  • Responsible for interacting and coordinating with the Client for their Requirements, Analysis, Design, Development, Testing and Deployment.
  • Assisted team on the technical and functional queries during the development phase
  • Resolved critical issues during UAT, to ensure application is promoted to production
  • Managing, Tracking and providing the permanent solution for the issues/defect raised in real time environment for the existing and as well as for the new developments.
  • Worked on Suggesting and Implementing best practices for the project.
  • Met with team members at vendor site in Fort Meyers and Tampa, Florida to gather requirements to prepare requirements and performed system testing.
  • Managed offshore development and technical teams.
  • Facilitated meetings daily with developers and business. Coordinated staff augmentation when required. Prepared presentations, OPPM, action plan, deployment timeline, iterative release plan, communication plan, support plan, testing matrix.
  • Wrote test plan and test cases and audited screens against requirements for compliance and application certification.
  • Supported processes for ordering management systems access and training management information systems MIS .
  • Managed and maintained functional related system entitlements for the GUI and associated systems needed for investigations.
  • Acted as liaison with executives on a regular basis, especially related to entitlements and new users.
  • Developed systems access manuals, entitlement tracking and ongoing documentation.

Environment: Siebel, Salesforce, Test Director MS Office / Visio / Project/ SharePoint

Confidential

Sr. Business Analyst

Roles and Responsibilities:

  • Worked with the business community of different departments to gather their report requirements.
  • Developed and implemented RUP processes and tools for requirements gathering, analysis, planning, tracking and delivery.
  • Performed GAP analysis by working closely with the users to understand their current state of information availability in and defined future needs based on analysis of business requirements.
  • Organized and conducted JAD sessions with different groups of users.
  • Actively involved in preparation of Entity Relationship Diagram.
  • Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
  • Coordinated UAT and training.
  • Prepared the screen layout of the various reports that was generated at the end of the month for different departments.
  • Facilitated discussions to help the business people anticipate future needs/requirements and opportunities with regards to various reporting structures.
  • Developed timelines for project delivery, and managed projects and resources to successful completion.
  • Assisted the Project Manager in preparing the presentation and training materials

Environment: HP Quality Center, MS Visio 2007 MS Office Suite

Confidential

Business Analyst/QA Analyst

Responsibilities:

  • Collaborated with Developers, Business Partners and other technology teams in the planning, scheduling, and design of projects.
  • Translate business requirements into functional/system specifications
  • Composed business and process specifications for software applications.
  • Ensured that all documentation adheres to Control and Compliance governances.
  • Proactively plan, manage and execute all project phases including post-implementation, production and issue resolution.
  • Developed high-level project plans and ensures that the scope and approach are fully understood by all stakeholders.
  • Monitor and effectively communicated project status in terms of cost, forecast, schedule, risks, and issues.
  • Negotiated with and influenced cross-functional teams to ensure appropriate engagement are maintained throughout the course of the development life cycle.
  • Pro-actively anticipated project risks to ensure delivery is not compromised
  • Effectively utilized change control processes to maintain scope, schedule and cost.
  • Participated in post implementation reviews and ensure lessons learned are carried forward appropriately.
  • Determining the potential solutions and testing them for both technical and business compatibility.
  • Worked as a QA Analyst in creating a testing schedule for completing the systems testing.
  • Analyze/research complex problems and provide innovative solutions.
  • Subject matter expert on payment processing and regulatory compliance.

Environment: SDLC, Agile, MS Office, VB .Net, SQL, Oracle, Mainframe, Test Director/Quality Center, TFS MS Project

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