PROFILE:

• Over 20 years Information Technology Experience and more than 20 years’ experience in the Health Care Industry:
• HIPPA Rules & Regulations
• CPT & ICD - 9 Codes
• Medical Terminology
• Medical Facility Operations
• Crystal Report subject matter expert (SME) with over 10 years’ experience writing clinical & financial reports. Certification in Epic/Clarity reporting module.
• Trained co-workers
• Identified departmental reporting needs
• Generated reports from SQL/Oracle data warehouses
• Created Stored Procedures
• Crystal Report Support for other IT staff/co-workers.
• Knowledge of healthcare system interfaces including HL7. Experience mapping data fields between various systems.
• System Implementation experience across all phases of the project, from documenting current and future work flows to testing, documenting and providing training for the new system. Agile and Waterfall project experience.
• Excellent analytical and troubleshooting skills with attention to detail.

APPLICATION KNOWLEDGE:

PeopleSoft

Epic/Clarity Module

Epic/Patient Registration

ORSOS/McKesson Product

CBMS/Colorado Benefit Management System

Siemens/Various Apps (ROI, Invision)

Remedy/Call Tracking System

Heat/Call Tracking System

Goldmine/Database App

Crystal

Business Objects Enterprise

KRONOS/Time & Attendance

Visual Cut/Report Distribution Tool

Lawson/Surgical Instrument Management System

EMESIS/Emergency Department System

Signature/Physician Billing System

VaxTrax/Immunization Database

GE/Centricity Patient Billing

PROFESSIONAL EXPERIENCE:

Reporting Analyst

Confidential, Denver, CO

Responsibilities:

• Maintain various dictionaries within Centricity system for proper billing.
• Write code similar to SQL for billing edits.
• Process daily charge files received from outside sources.

Applications Analyst

Confidential, Denver, CO

Responsibilities:

• Member of the Data Warehouse Team within Confidential .
• Design and create crystal reports for the Perioperative Services Department, specifically for Gemba walks for Confidential statics.
• Resource for various other Confidential staff regarding Crystal reporting questions.

Business Analyst

Confidential, Denver, CO

Responsibilities:

• Support of CBMS (Colorado Benefit Management System) for Medicaid and various other state and federal funded programs.
• Project Management, meeting with various customers to identify system needs and documenting requests for vendor.
• Created test scripts, and performed system testing for various projects and system enhancements.

Applications Analyst

Confidential, Denver, CO

Responsibilities:

• Support Analyst and Administrator for the following systems; ORSOS, Goldmine, SIM(Surgical Instrument Management), MSCM(Mobile Supply Chain Management), BOE(Business Objects Enterprise), Crystal Reports subject matter expert.
• Liaison between Confidential and Perioperative services for all technical questions and or requests and thorough knowledge of the current workflow. Observed an OR case from the time the patient walked into the department to patient exiting the recovery room (PACU).
• Primary support and contact for the entire Perioperative Services Dept
• SharePoint Perioperative Services Administrator
• Primary contact within Confidential department for crystal report troubleshooting or report writing from various databases.
• Support to various Confidential team members regarding Crystal report writing and troubleshooting from various databases including Data Warehouse, EDM, Remedy, Sunquest, CoPath, Radiology, Cardiology, ORSOS, Goldmine and Signature.
• Maintain security for Perioperative Services internal website, ORSOS, Goldmine, and BOE.
• Trained co-workers on Crystal report writing from various databases.
• Worked with clinical staff in Emergency Department utilizing EMESIS to prepare patient charts and process charges.
• Emergency Department workflow and processes knowledge.
• On Call support for Clinical Applications
• Change Control - database and application knowledge.
• Worked on various implementation projects including Confidential upgrade-primary analyst.
• Trained end-user groups and conducted technical IT training for Crystal report writing.
• Resource for various technical questions and assistance for other IT staff regarding sql statements and formulas.

Eligibility Technician

Confidential, Denver, CO

Responsibilities:

• Utilized CBMS (Colorado Benefit Management System) to process Medicaid and Food Stamp eligibility applications & maintained records for 400+ clients.
• Identified new processes to improve workflow.

Business Systems Analyst

Confidential, Denver, CO

Responsibilities:

• BOE Administrator and crystal report writer for data from all modules within Epic, PeopleSoft and Kronos.
• KRONOS Time Tracking System, involved in upgrade, testing, implementation of new time clocks and training end-users.
• Created reference documentation for customers.
• Maintained hospital wide report database.
• Trained Human Resources staff on PeopleSoft reporting tool.
• Primary contact for all crystal report questions, training or issues.
• Liaison between vendor and various departments for system enhancements or issues.

Lead Analyst / Acting Helpdesk Supervisor

Confidential, Englewood, CO

Responsibilities:

• Acting Help Desk Supervisor during Confidential and Confidential merger.
• Responsible for writing SLA’s and procedures to support the Law Group.
• Created crystal reports for Helpdesk statistics.

Analyst

Confidential, Englewood, CO

Responsibilities:

• Application system and hardware support.
• Maintained UNIX security.
• Created procedural documentation.
• Trained new staff members.
• Liaison between vendor and various departments.
• Maintained call tracking system.

Help Desk Analyst

Confidential, Denver, CO

Responsibilities:

• Application system and hardware support.
• Maintained application security.
• Maintained call tracking database.
• Created procedural documentation.

Applications Analyst

Confidential, Denver, CO

Responsibilities:

• Implemented a new Patient Registration & Billing System (Decision One/Gerber Alley) when technology was new and upcoming to the health care industry.
• Worked in 5 different departments within my 10 years of service gaining clinical, business and technical knowledge.
• Trained groups of 25 or less on patient registration system.
• Created quick reference material and training manuals.
• Wrote test scripts
• System testing, including HL7 interface information.
• Created crystal and MS Access reports from various databases.
• Maintained Workers Compensation Database.
• Charge entry for Central Supply/Materials Management items.
• Trained new staff on current workflow and processes.
• System support.
• Hands on knowledge of the following departments procedural processes due to 10 years of service. Admissions, Central Supply/Materials Management, Patient Transport, Outpatient Clinics, Inpatient Units, Human Resources and Information Systems Department