SUMMARY:

• Senior Manager with extensive experience in quality assurance, automation, performance testing, test management, and process implementation.
• Possesses an excellent balance of business process analysis and technical experience, ensuring smart business assessments of projects, programs, and departmental successes.
• Industry experience includes insurance, health care and technology.
• Solid communication skills, management skills and ability to interface with business customers.

TECHNICAL SKILLS:

Testing Tools: WinRunner7.5, QuickTestPro (QTP)9.x/8.2/6.5, LoadRunner8.2/7.6, Quality Center 9.0.

Rational: Rational Robot 2001A/2002, Rational Clear Quest.RQM

Bug Tracking Tools: Test Director, Rational ClearQuest, PVS Tracker, Team Track, Elementool.

Languages: C, C++, SQL, PL/SQL, ASP, HTML, XML, UNIX Shell Scripting.

GUI: Visual Basic 6.0/5.0, and Power Builder.

RDBMS: Oracle 9i/8.i/7.x, DB2, SQL Server 7.0&6.5, and MS Access.

Operating Systems: Windows 98/2000/XP/NT, UNIX, Linux and MS - DOS.

Web Servers: Apache, IBM Web Sphere/WebLogic, MS IIS

Packages: MS Office Suite 2000, MS Mail, PowerPoint.

Network protocols: HTTP, TCP /IP, DSL, TELNET, FTP, SSL.

PROFESSIONAL EXPERIENCE:

Confidential - Richmond, VA

Program Manager

Responsibilities:

• Resource Utilization- Ensured that any given point of time, would have clear understanding of what the resources under the specific work stream are working on.
• Resource Forecasts and Projections - Engaged in discussions with PMs and Engagement Manager to understand the scope of the work expected over the next 3/6 months.
• Maintained Monthly Demand Forecast documents at the Project/Release level projections.
• Reporting - Responsible for gathering and providing monthly SLA metrics in the prescribed format.
• Performance Assessment - Provided feedback to the Engagement Manager on a regular basis of a resource under a given work stream.
• Delivery - Worked very closely with the team in creation/maintenance of Business Assurance Strategy. Managed end to end test coordination, defect management, testing risk/issue management
• Ensured QS standards and best practices are followed by testers in all the work streams.
• Responsible for a GO/NO-GO decision, which is a crucial meeting before BETA testing efforts begin.
• Provided feedback to Engagement Manager on potential improvement opportunities in areas of i)Resource improvement, ii)Process Improvement, iii)Maximize Automation benefits.
• Ensured the Knowledge Transfer documents are maintained and are up to date.

Environment: Windows XP, MS Project, MS Sharepoint, Field glass, Rational Tools.

Confidential, NJ

Manager - Quality Services

Responsibilities:

• Managed a framework for testing Validation, Functional State, Info, Domain and Calc, the 5 testing services provided by FJA using Calculation Engine Testing Application (CETA).
• Helped in Analysis, development and implementation of best practices for QA processes (Planning, Analysis, Design, Implementation, Automation, Execution and Reporting).
• Creating comprehensive test strategies, plans and environments for testing efforts.
• Lead SQA activities encompassing process effectiveness/efficiency, test methodology and defect statistical analysis to improve processes.
• Establish SQA mission, specific objectives and metrics.
• Ensured test cases adaptable to various test environments (Home Rating, Vehicle Rating etc) for day to day testing activities and test cycles.
• Ensured Change Controls on the xmls (test cases) when ever an approved CC comes through.
• Interacted with peer department heads to insert QA into the lifecycle, to plan for future releases, and to gain their confidence and consideration for planning and test execution.
• Helped in setting up a process of Optimized testing.
• Ensured traceability and mapped the requirements to the test cases, to accurately measure the test coverage.
• Implemented standardized reporting and metrics to create a realistic picture of QA challenges and s in the project lifecycle and publish/share them with stake holders.
• Prioritized the defects and were triaged with FJA Modelers/Developers and BA’s.
• Contingency plans by prioritizing testing activities.

Environment: Windows XP, FJA - PDFS/CETA, XMLPad, Altova, Quality Center 9.2, QuickTest Pro 9.x, Load Runner.

Confidential - Southborough, MA

Program Test Architect

Responsibilities:

• Coordinated all QA efforts to assist the project team in achieving the specified quality requirements
• Provided direction for the QA effort to provide maximum benefit to the project’s success and quality for the investment made in the QA Process. Developed project, program and application review and governance process.
• Worked with the client, business analysts, and project manager to define the quality requirements for the project.
• Designed and developed a frame work for the automation bed for the Confidential ’s Digital Archive (DA) Application.
• Identified testing risks and appropriate mitigation strategies. Created contingency plans by prioritizing testable requirements.
• Responsible for organizing, designing, version Control and data setup of the test scripts for the entire program.
• Gathered testing metrics such as Project Metrics, Defect Metrics, Product Metrics etc.
• Maintained an Independent Test Environment for day to day testing activities and test cycles.
• Supported the Configuration Management Environment.
• Executed system test plans for high capacity web-server software, database driven web based apps.
• Used SQL queries with TOAD for database-testing, production verification, and management reporting.
• Managed both the on-shore and off-shore teams.

Environment: QuickTest Pro 9.x, Two WebLogic Servers(Weblogic 9.1/9.9, RH Linux ES 3.0,BL20P G2, Verity 9.2) for Dynamic data, Two Apache Web Servers - (Apache V.2.054, RH Linux ES 3.0,BLP20P G3) for Static data, Data base Servers - Sun Cluster (Oracle 9i),HP Cluster(Oracle 9i), Authentication Cluster (Oracle 10g RAC),Toad 9.5, Java IDE - IntelliJIDEA4.5.2, AJAX, Oracle Client 9.2.08,Windows XP,MKS Integrity Client 2006, Quality Center 9.2

Confidential, MA

Sr. QA Automation Architect

Responsibilities:

• Responsible for analyzing and evaluating the AS-IS testing practices of web applications.
• Developed the program testing strategy, supporting business case, and various enterprise-wide high-level project/delivery paths for the Quality Assurance Organization within Application Delivery Services. Develop project, program and application review and governance process
• Communicated with IT leadership and business leadership to communicate Quality Assurance program strategy, direction, and changes.
• Design several QTP Scripts covering the various scenarios that need to be tested.
• The creation of scripts included several advanced features in the QTP like using external data sources, capture and store the output to excel, adding check points at the page level, object level. Also had toggle between the recording options from high level to low level, depending on the webpage having the mouse over menu/submenus.
• Performed Gap Analysis and involved in installation of QTP software in the clients machine.
• Involved in few personnel on the QTP Tool.

Environment: Web Sphere, App Server 5.02, Oracle Client 9.02, Windows XP, .NET, DB2Quality Center 9.2, QuickTest Pro 9.x

Confidential - Worcester, MA

QA Lead

Responsibilities:

• Analyze, develop and implement best practices for test automation processes (Planning, Analysis, Design, Implementation, Execution and Reporting) for Personal & Commercial Lines applications.
• Lead QA team to develop templates for automation deliverables. Monitored the project plan to ensure timely completion of QA Tasks for scheduled releases.
• Supported business and technical teams in identifying testing issues and defects and articulate their impact on the project.
• Lead team meetings and other technical meetings as required. Develop strong understanding of business model.
• Actively contributed to strategic product implementation discussion with senior management.
• Provided the test estimates, in the development of test strategy and test plan to facilitate the process of functional testing.
• Actively participated in defect review meetings involving test coordinator, developers and project managers and reported the status of defects to the test coordinator and project manager.
• Created automated scripts for the Mainframe application - PMS (Policy Management System), and performed regression testing by comparing the insurance premium generated in Mainframe with the premium generated by Point of Sale Application., across different Lines of Business. Used several VB functions in the script to deal with Dynamic Objects in the application.
• Created database test plan for CIF (Customer Information File) project.
• Involved with Vendor Level (Mercury) Interaction/Support on the new releases, patches of the various tools used for software automation.
• Used UNIX scripting and Windows scripting as a part of the NSA.
• Created Vuser scripts for different protocols like Web, Winsock and Database in Vugen, added checkpoints, transactions, rendezvous points, created parameters, and performed correlation to enhance recorded scripts Scenarios in LoadRunner Controller to simulate peak usages. Scaled the load of max 1200 (depending on the lines of business) VUsers and reported key metrics to management.
• Analyzed the results using the various graphs available and shared across the stake holders.
• Archived the LR Scripts, Scenarios and Results in Quality Center.

Environment: WebSphere, App Server 5.02, Oracle Client 9.02, Windows XP, .NET, MSIE 6.0, RSA ClearTrust, AJAX,LDAP, CICS, PMS V4/6, OS/360, DB2, TestDirector 8.0/Quality CenterQuickTest Pro 9.0/8.2/6.5/6.0, LoadRunner 8.1/7.6.

Confidential, Broadway - NY

QA Team Lead

Responsibilities:

• Followed the company’s standards in documenting Test Plan, Test Cases and Test Procedures using Business requirements document and Functional requirements document of the system.
• Involved actively in the SDLC development and was a liaison between Project Program Manager and the team members.
• Wrote the test scripts for testing different functionality of applications. Used QuickTest Pro 6.5 to automate the manual scripts. Modified the VB script and inserted checkpoints for checking different functionality.
• Developed Traceability Matrix to ensure every requirement is covered during testing.
• Used Element tool as Test Management and Repository tool. Defects were tracked, reviewed, analyzed and logged using Elementool.
• Interacted with Business and Developers’ community to create a Load test Plan after a thorough analysis of business and system requirements.
• Created Vuser scripts for different protocols like Web in Vugen, added checkpoints, transactions, rendezvous points, created parameters, and performed correlation to enhance recorded scripts Scenarios in LoadRunner Controller to simulate peak usages. Scaled the load of max 250 VUsers and reported key metrics to management.
• Identified the peak hour loads and created the task distribution diagram, transaction mix to analyze the system’s peak performance
• Identified the bottlenecks in the web server, application server and the database server and was responsible in getting the systems fine tuned before they go to production.
• Published daily/weekly/end of test cycle testing reports across the team members, stake holders and Managers.

Environment: VB.Net, SQL Server 2000, QuickTest Pro 6.5, XML, Elementool (Customized Test Management, Bug Tracking and Bug Reporting tool), Visual Studio, Windows XP.

Confidential - White Plains, NY

QA Engineer

Responsibilities:

• Wrote test scripts for testing different functionality of applications. Used Quick Test Pro to automate the manual scripts.
• Developed Traceability Matrix to make sure every requirement will be covered during testing.
• Identified bottlenecks, data errors and integration problems and revised application to enhance performance before Application Launch.
• Used Test director for Defects logged. Defects were tracked, reviewed, analyzed and compared using Test Director
• Wrote SQL queries to validate the data from Front end to backend.
• Created Scripts using Load Runner for testing different functionality/scenarios of the application. Built comprehensive scenarios of LoadRunner of multiple Vuser types (including UNIX based Vusers)
• Used the LoadRunner Controller and setup 200 VUsers to simulate the users.
• Several Graphs like Throughput, Passed/Failed Transactions, SSL Transactions were analyzed and reported.

Environment: Visual Basic 6.0, SQL Server, UNIX, QuickTestPro 6.5, LoadRunner 7.0 TestDirector 7.5.