SUMMARY

• An MBA professional,Business Analyst wif 8+ years of experience. Strong knowledge and expertise in Insurance, Confidential and Mortgage domains.
• Advanced knowledge of Software Development Life Cycle (SDLC), wif excellent understanding of various methodologies like, Agile, RUP and Waterfall.
• Strong knowledge and familiarity wif HIPAA 5010; EDI transactions such as 837, 276, 277, 278, 835, 834, 820, 270 and 271; FSA, HAS, HRA and IRA.
• Strong knowledge and understanding of Health Insurance Plans including Medicare Part A, B, C and D.
• Experienced working in Medicare and Medicaid projects.
• Excellent Analytical skills to understand the Business processes, identify and document requirements (Technical, Functional and Non - Functional), and convert them into Systems Requirements Specifications.
• Vast experience working wif project Stakeholders like Clients/Owners, SMEs, QAs, developers, Testers and Users.
• Adept at preparing Business Requirement Documents (BRD), defining project scope/plans, Technical Requirements Specifications (TSD), Functional Specification Documents (FSD), Systems Requirements Specifications (SRS) and delivering project/status reports.
• Experienced in creating Risk Assessments, Feasibility Reports and Systems Request.
• Good knowledge of Unit testing, Integration testing, System testing and Regression testing.
• Excellent skills in OO Analysis, Data Analysis, Requirement Analysis, Business Process Modeling, Data Modeling (ETL) and proficient in customizing workflows, activities and deliverables, user manuals, and user interface specifications.
• Experience in developing Use case diagrams, Business flow diagrams, Activity and Sequence diagrams using tools like MS Visio and Visual Paradigm.
• Excellent organizational skills in conducting JRD/JAD sessions; Conducting walkthroughs, surveys and interviews, wif a vast experience working wif various cross functional teams.
• Familiarity in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, return of interest (ROI) Analysis and Requirement Traceability Matrix (RTM).
• Overall expertise in Requirement identification process to Project closure sign off process in SDLC through Business Analysis. Excellent written and oral communication skills wif ability to communicate intimately.
• Excellent knowledge of ERP - SAP (MM&WM), and Six Sigma, Lean, TOC, 5S, Kanban methodologies.
• Strengths include quick learner, problem-solving capability, and ability to work as team player and lead the teams; demonstrated ability to achieve tight deadlines.

TECHNICAL SKILLS

SDLC Methodologies: AGILE, RUP, WATERFALL, SPIRAL and RAD.

Business Modeling: MS Visio, rational Rose, Visual paradigm.

Requirements Management: Rational Requisite Pro, MS Project, MS Office.

Change Management: Rational ClearCase, Rational ClearQuest.

Analysis/Modeling: UML, JAD/JAR, GAP Analysis, Business Definition Requirements, Business Process Mapping, Analysis, Research, Requirement Gathering, Requirement Documentation, Use Case Modeling, JAD/JRP sessions and SAT.

Data Bases: SQL server, MS Access.

Operating Systems: Windows 95/NT/2000/XP, Vista.

Testing Tools: Quality Center 9.0, Load Runner, WinRunner

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr.Business Analyst

Responsibilities:

• Responsible for translating Business Requirements into Technical, Functional and Non-Functional specifications.
• Conducted JAD sessions to define project tasks and to reduce the time frame required to complete deliverables.
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation.
• Involved in preparing the Test Scenarios for Health Care Claim Payment/Advice.
• Written multiple Use Cases for EDI transactions (Inbound and Response) including 837, 276, 277, 835, 834, 820, 270, 271 transactions.
• Developed and maintained all operational and technical flows using MS Visio and Power point.
• Used Rational Rose and MS Office Suite for creating use cases, workflows and sequence diagrams according to UML methodology thus defining the Data Process Models.
• Documenting organizational policies and procedures in the context of system requirements.
• Work wif technical staff and business users to problem-solve and identify workable solutions.
• Develop workflows that demonstrate current and proposed business requirements.
• Work wif team leads, technical staff and key users to identify, track and manage project issues as they arise.
• Provide user support, including training, help and instructions. Evaluate and analyze system configurations.
• Extensively used Microsoft office, Macros in performing required tasks.
• Maintained Requirement Traceability Matrix (RTM).
• Documented complete program and project goals, objectives, constraints, assumptions, risks, and facilitated processes by working wif the project team, and stakeholders.
• Prepared and delivered project plans and identified major milestones for each stage as per the AGILE methodology.

Environment: AGILE, UML, Rational Test Manager, Rational Clear Quest, Windows, MS Office, MS VISIO.

Confidential, OHIO

Sr.Business Analyst

Responsibilities:

• Acted as primary liaison between Business users and IT Team, elicited requirements and business process information and documented them in BRDs and FSDs.
• Used AGILE methodology to perform the project. Conducted Joint Requirement Planning (JRP) sessions wif Stakeholders and SMEs, and Joint Application Development (JAD) sessions wif IT groups. Identified the key changes and participated in Stakeholder’s view analysis to communicate TEMPeffectively wif them.
• Prepared and analyzed As-Is and To-Be in the existing behavior and performed Gap analysis, and created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of business from conceptual to procedural level.
• Created user storyboards, website wireframes and system prototypes. Also involved in system designing considering business rules.
• Prepared Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams and Sequence Diagrams using MS Visio.
• Implemented extreme programming techniques and rules to determine cost analysis on small release plans and actual release schedules.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced wif the development team regarding defect status and fixes on daily basis.
• Helped in planning test cases for the system. Develop and implement test cases on the GUI interfaces to ensure that requirements were met, on implementation of system enhancements and conversions which included developing detailed documentation for training and testing.

Environment: Agile, MS Office, MS Visio, Rational RequisitePro, Rational Rose, Windows, Java, Quick Test Pro, LoadRunner, Sybase, Business Objects, SAS, MS SQL Server.

Confidential, Syracuse, NY

Business Analyst

Responsibilities:

• Analyzed Business requirement and developed Business Requirement Document, Technical Requirement Specification, Functional Requirement Specification to convert them into Software Requirement Specification.
• Used AGILE methodology; Conducted surveys and interviews wif SMEs and Sales representatives, to gather requirements; developed and finalized plans, scripts and use cases.
• Created a timeline and methodology for the project, base lining the deliverables and processes using MS Project.
• Conducted JAD sessions and weekly Scrums to brainstorm and discuss progress of project.
• Analyzed requirements for making the system compliant wif HIPAA standards, Medicare eligibilities and benefits. Coordinated on work wif claims and benefits configuration set-up involving Inbound/Outbound interfaces and ETL functions.
• Validated existing workflows written for Member eligibility verification, security access in the portal, and created Use cases, activity and sequence diagrams for the same.
• Worked as an Interface between users and the technical teams involved in the application development for the better understanding of Business and IT processes.
• Provided knowledge and support to the development teams to understand HIPAA - EDI transactions and processes.
• Coordinated wif QA team in creating test cases and conducted UAT to test the final application for usability, to verify all the user requirements were satisfied. Extensive Backend testing was done to proof test the application.
• Designed Trace matrix and Achievement matrix for upper management.

Environment: Agile, XML, MS Word, MS Excel, MS PowerPoint, MS Visio, Oracle, UML, SQL, Rational Requisite, TestDirector.

Confidential, OHIO

Business Analyst

Responsibilities:

• Analyzed, formulated and defined client needs, scope, objectives, and business requirements.
• Conducted GAP analysis and charted the existing business process into process model desired.
• Charted the as-is and to-be business process models to clearly explain deliverables to the project team.
• Used AGILE methodology and used Rational Requisite Pro for reviewing and analyzing business and user requirements.
• Used the guidelines and artifacts of SAP business one ERP solutions to strategize its implementation effort in different iterations and phases of the Software Development Life Cycle.
• Gathered requirements on implementation of SAP including automation of payrolls, resource management, access employee information, purchasing, warehousing and more.
• Worked on analysis, design, and development of databases for the Pharma division of Confidential .
• Created and modified business flow charts using MS Visio.
• Identified and documented various Use Cases using Rational Software Suite.
• Coordinated work on test manager to write test scripts and document test results; Rational Robot to automate web application testing and aid in defect tracking.
• Performed smoke testing to capture swag sections resulting in failure of the application.
• Elaborated activity, sequence, component and deployment diagrams to assist development team in understanding requirements.
• Conducted regular walk through wif the developers, testers and business users to ensure conformity to requirements.

Environment: ERP - SAP, UML, MS Visio, MS Project, SAP, Win Runner, MS Excel, MS PowerPoint, Dreamweaver, Rational Test Manager, JAVA, J2EE, Oracle BI OBIEE, Rational Robot, SQL.

Confidential

Jr. / Business Analyst

Responsibilities:

• RUP was implemented to accomplish the task. Interacted wif SMEs to finalize the Business Requirements, business processes and support critical business strategies for the application.
• Performed feasibility and adaptability study to identify the business critical areas from requirement perspective.
• Elicited business needs, conducted business process modeling work and facilitated work sessions (JAD), to analyze, validate and prioritize requirements.
• Documented detailed Business Requirements Documents (BRD), Technical Requirement Specifications (TRS) and Functional Requirements Specification (FRS).
• Worked as a liaison between clinical staff and the technical developers.
• Closely interacted wif designers and software developers to discuss application functionality, navigational flow and updated them about end-user sentiments.
• Created Clinical, Regulatory, laboratory, EHR, etc. data segregation and data migration diagrams using MS Visio.
• Coordinated work on XML based Electronic Common Technical Document (E-CTD) application and electronic Case Report Form (E-CRF) application. The application will help in validating electronic regulatory submissions and will enable content contained wif the documents to be searchable and achievable.
• Conducted JAD sessions to allow stakeholders wif different backgrounds to communicate their perspectives wif each other and resolve issues.
• Worked wif QA team to design test plan and test cases for User Acceptance Testing (UAT) and Back End Testing.
• Created Traceability matrix between requirements and test cases.

Environment: RUP, SQL Server, Visual Basic, C, Java, J2EE, HTML, Java Script, Test Director, UML - MS Visio.

Confidential

Service Supervisor

Responsibilities:

• Advised customers about necessary services for routine maintenance. Identified mechanical problems by questioning the customer, doing visual inspections and road tests.
• Conferred wif customers about inspection results, recommend corrective procedures, and prepared work order for needed repairs.
• Prepared repair orders showing time, cost, and labor estimates for service.
• Wrote brief descriptions of problems, on the repair order to help the mechanic locate the problem.
• Recorded spare parts used from the Inventory store for each work order and prepared daily inventory reports on spare parts inventory.
• Periodically checked on the progress of the vehicle during servicing, and contacted customers when technicians discovered additional problems, to get customer approval to do additional work, and later explain the work performed vs. the charges billed.
• Handled customer complaints and maintaining high customer satisfaction standards.
• Managed a total of 32 employees, tested and trained new hires, including mechanics and helpers.

Environment: Software - MS Word, Excel and Outlook; 5S.