PROFESSIONAL SUMMARY:

• Business Analyst Professional with 7.4 years of experience in Banking and Financial Sectors .
• Cross - functional background and proven track record in System Implementation, Data Collection and Analysis, Metrics Reporting, Information Systems, End-to-end Testing and Client Engagement
• In depth knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall and Agile.
• Experience in Requirements Gathering, Business Systems Planning, Procedural Development & Implementation, Business Process Mapping, Problem Solving/Workarounds and Business Contingency Planning/Disaster Recovery.
• Expert in developing and creating Requirement documents, Process flows, and Wire frames.
• Extensive experience with Use Cases and Business Process Models.
• Strong knowledge of UML, Rational Suite including Rational Rose Requisite Pro, Clear Quest and Clear Case, Microsoft Visio.
• Experience in conducting Joint Application Development (JAD) sessions with SMEs, Business Analysts, Software Developers and Quality Assurance teams for New Corporate Accounts or Clients.
• Excellent communication, interpersonal, analytical skills and strong ability to perform as part of a team in CMMI accredited and CMS Compliant companies.
• Experience of Group Insurance Contract Management - General Accident / Business Travel & Accident / Short Term Disability / Long term Disability / Life Insurance from a Contract Management perspective.
• Knowledge of Anti Money Laundering (AML) and Sanctions (Compliance, OFAC, KYC, CIF)
• Experience in developing Requirements Traceability Matrix, familiar with User Acceptance Testing Expertise in creating materials and conducting sessions, team meetings, and feedback sessions.
• Excellent interpersonal, communication and presentation skills and involved in high interaction with variety of audiences (PMs, technical specialists, developers, architects, SMEs).
• Experience in working with offshore teams - India
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools etc.

TECHNICAL SKILLS:

Databases Tools: Oracle, SQL Server, TOAD

Languages: UML, SQL

Business Tools: MS Project, MS Visio, Rational Rose Requisite Pro, Clear Quest and Clear Case, SharePoint, JIRA

Methodologies: AGILE, WATERFALL

Other Software: MS Visio, MS Word 97/2000, MS Excel 97/2000, MS Access 97/2000, MS

PROFESSIONAL EXPERIENCE:

Confidential - Chicago, IL

Sr. Business Analyst

Responsibilities:

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Involved in requirement gathering using Rational Requisite Pro, which included interviews, brainstorms and meetings with stakeholders.
• Identified the current business process, documented the work flow and improved the efficiency of the current business process.
• Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams using Microsoft Visio 2007.
• Involved in the creation and maintenance of the Workflow plans and artifacts for all the waves.
• Involved as a SME in the designing of the Posting file and the Database used to verify the posting process.
• Involved in the writing the SQL queries and managing the Oracle database for the Posting process.
• Maintained and kept track of stakeholders’ requests for enhancements and changes using Rational Clear Quest.
• Expertise in Performance Management, Asset Management, Credit Management and implementing its benefits.
• Understood the business logic, User requirements, and test-objectives to develop test plans, test cases, and test case execution using Test Director.
• Tested the application manually by executing Test Cases prior to Automation.
• Involved in automating test cases using QTP and Load Runner.
• Performed all kinds of testing including regression, system, integration, end to end, smoke, functional, back end and front end testing.
• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.
• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
• Involved in preparing a simple and detailed User manual for the application, for the intended users.

Environment: Agile, SDLC, Microsoft Office 2007 (Word, PowerPoint, Access, Excel Macros and Pivot, Outlook, Project, Visio), Rational Requisite pro, Rational Clear Quest, QTP, Load Runner, SQL, Oracle 10g, SQL Server Reporting Services SSRS.

Confidential - Charlotte, NC

Sr. Business Analyst

Responsibilities:

• Involved in the SDLC phase of requirement analysis, design and migration of the current legacy system entitlements to the new Payments Rewrite Appliation.
• Successfully used Agile/Scrum Methodology for gathering requirements and documenting User Stories.
• Extensively involved in Accounts migration and Data migration from the core legacy system to proprietary Payments Rewrite application.
• Developed Business process, High level concept flows and detailed Interaction flows using Microsoft Visio.
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle
• Created complex SQL scripts to query the database for analysis and ad-hoc report validation
• Assisted the Business and QA teams in planning tests, writing test cases, executing test cases, tracking defects and conduct User Acceptance Testing (UAT).
• Participated in creating User manuals and the Payments Rewrite users.
• Followed up with the end users and developers for user satisfaction and change management where required.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Facilitated user stories and Story Point discussions to analyze the level of effort on scope specifications for multiple iterations.
• Developed UML Use-Cases and Use-Case diagrams after accessing the status and scope of the project and understanding the business processes using IBM Rational Rose.
• Assisted the ETL Developers in creating stored procedures and automating ETL jobs.
• Assisted the Stake Holders and the product owner in the Sprint planning sessions to determine the scope, objectives, architectural vision of that respective iteration and with budget and resource planning.
• Worked with the design team during the conceptual design phase and conducted GAP analysis to derive requirements from existing systems for the proposed future stateenhancements and determine the risks.
• Created and owned the Requirements Traceability matrix which included all phases of SDLC.

Environment: SQL Assistant, JIRA, Informatica, Sharepoint, Accompa, MS Office Suite, HP ALM 11.5/12.0, Cognos 10.2, MS Project, ServiceNow, MS Visio, Sharepoint

Confidential

Business Analyst

Responsibilities:

• Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
• Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the application and plans accordingly and conducted Project related presentations.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Designed and developed Project document templates based on SDLC methodology and Developed Business Requirement Document as well as High-Level Project Plan.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Quality Control Teams to develop Test Plan and Test Cases, worked with developers to make sure that they understood the Use Cases.
• Develop User Manuals, and Manuals as per Project Specifications and timelines.
• Conducted interviews with Managers, technologists and academics to stay ahead of emerging trends.
• Identified internal and external system Requirements, design and configuration set-up

Environment: SQL Assistant, JIRA, Informatica, Sharepoint, Accompa, MS Office Suite, HP ALM 11.5/12.0, Cognos 10.2, MS Project, ServiceNow, MS Visio, Sharepoint

Confidential

Business Systems Analyst

Responsibilities:

• An active member of Requirements Management team whose function is to integrate and manage the requirements of 4 modules.
• Worked in the AGILE Methodology, involved in iterations at each phase of the software life cycle.
• Customized AGILE according to the standard operating procedures and developed Requirements Management Plan.
• Coordinated in gathering integration requirements between different modules and translated it in a proper manner to the developers accordingly for each production cycle by creating Traceability Matrix.
• Development team in using MS Visio, MS Project in coordination with PMO.
• Conducted GAP analysis to regulate the gaps in the requirements and conveyed to various modules of the project and to offshore development team.
• Defined change management process and developed change request record type in ClearQuest and integrated with Requirements.
• Active member of Release management group in which my primary objective is to scope the requirements into various releases and baseline the requirements.
• Associated in the change control in the application development and used Rational ClearCase for version control and unified change management.
• Performed quality audits of the requirements and distributed to all stakeholders. Bridged the gap between Offshore and onsite teams in terms of Requirements Management.
• Conducted user interviews and JAD Sessions as a part of the requirements elicitation.
• Helped facilitate the UAT.
• Executing, monitoring and supporting the process on a weekly and daily basis and also to fix errors.
• Established a business analysis methodology around the AGILE
• Assisted with product evaluation, product customization and system integration.
• Gathered and documented business requirements
• Documented requirements at a high level and aid in design

Environment: AGILE, MS Visio, Rational ClearCase, ClearQuest, MS Project, Windows 2000, Adobe Acrobat Writer 5.0, HTML, Oracle 8.0, SQL server 7.0, MS Office Suite, MS Project.