PROFESSIONAL SUMMARY:

• Strong working experience as a Business Analyst with thorough understanding of project life cycle methodologies and iterative Software Development Life Cycle (SDLC), Rational Unified Process (RUP), Agile, Scrum, Waterfall methodologies.
• Well experienced in understanding the business requirements and logistics, identifying and implementation of business processes as required by stakeholders
• Proficient in Developing and evaluating business process Models, developing System design specifications and conducting AS - IS and TO-BE process improvements
• Proven success track in providing a well-balanced understanding of business relationships, business requirements, and technical solutions
• Strong skills in facilitating Joint Application Development (JAD) sessions, rapid application development (RAD)sessions, User Acceptance Testing (UAT), Requirements Traceability Matrix (RTM)
• Extensively interacted with the QA Team in executing the Test Plans, Providing Test Data, Creating Test Cases
• Effective analytical and problem solving skills and hands-on experience in creating UML Diagrams including Use Case Diagrams, Context Diagrams, Activity Diagrams, Software Requirements Specifications
• Experienced in conducting GAP analysis, SWOT analysis, Risk Analysis and mitigation plan, Cost benefit analysis and ROI analysis
• Extensive experience in creatingWireframes / UI Designusing MS Visio, Balsamiq and Paint
• Experience in analyzingTest defects, interacting with team members in fixing errors and Manual testing (GUI Testing, Field Validation Testing, and Functionality Testing) of UI and Web Applications
• Experienced in understanding of the manual and automated testing processes
• Hands-on experience in preparing Source to Target Mappings, Prototype Design by developing various use case scenarios
• Experience in working in all phases of Software Engineering, expert in preparing various documentation including but not limited to Business Requirements Document (BRD), User Requirement Specification (URS), Functional Specification Document (FSD), System Requirement Specification (SRS)
• Experienced working with agile methodology, creating user stories, participating in iterations for completion of projects and conducted daily Scrum/Stand-up meetings to track the progress of the team on a day to day basis
• Clear understanding in handling queries/scripts for data analysis and writing test strategies, test plans, test cases, Defect Reports and developing Test Scripts
• An effective communicator with excellent Relationship management, People and Stakeholder management, presentation & interpersonal skills.
• Strong technical, analytical and problem-solving skills with the ability to manage projects involving a variety of technologies.
• Expertise in analyzing business requirements and driving large, complex projects in a multi-department portfolio.

TECHNICAL BACKGROUND:

Methodologies/Management Tools: SDLC, RUP, UML, Agile/Scrum, Waterfall, RAD, Resource, Budget, Time, Scope, Cost, Team, Quality, Risk, Estimation, Process Improvement, Asset Management, Revenue Management

Business Modeling Tools: Rational Rose, Microsoft Visio

Operating Systems: Windows XP/vista/7, 8,Unix

Project Management: Microsoft Office (Microsoft Word, Microsoft PowerPoint, Microsoft Excel), HPQC, Requisite Pro, MS Project

Reporting Tools: Business Objects, Cognos, Tableau, SSRS, MS Excel

Programming Languages(Basic): SQL, SAS, Macros, PL/SQL

Databases: MS SQL Server, Oracle, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Colorado Springs

Business Analyst

Environment: GAP Analysis, Visio, UML, SQL Server, MS Access, Quality Center, MS Office, MS Project, MS Visio, OLAP, Cognos

Responsibilities:

• Conducted information and requirement-gathering workshops with multiple internal clients to develop a User Requirements Specification (URS)
• Analyze, document business requirements, (functional and data) and create Functional Specifications
• Involved in the analysis and design of the AS-IS system and gathered more functional requirements for the To-Be system that will help the business process
• Developed use cases to show the high level user-functional requirements of a system. Created Object Sequence Diagrams and State Transition Diagrams to capture the detailed dynamic behavior of the system
• Analyzing Software Requirement Specification, Design documents as per Rational Unified Process
• Performed data manipulation and queries to get insight into data quality issues
• Evaluated workflow and performed business process Modeling using MS Visio to reflect the impact of implementing or not implementing components
• Analyzed and revised the revenue management techniques
• Processed raw data and prepared detailed reports to explain the changes in revenue flow after the implementation of new policies
• Participated in the recruitment process and assisted in the development of training modules
• Coordinated with the revenue management personnel to execute expenditure control activities and assist in the formulation of budget
• Delivered written and verbal presentations to Business Area Managers and user groups to communicate the analysis, strategy, planning and implementation of the project
• Synthesized initial requirement data to produce User Interface and Business Process Requirements, documented the same in Business Requirement Document (BRD) by conducting GAP Analysis
• Involved in software development and implementation of the project.
• Involved in the definition of the Test strategy and implementation of the necessary infrastructure to support that strategy - Software Installation, Test Documentation, Test Plans, Test Cases, Test Scenarios and Test Scripts.
• Participated in the system requirements analysis and document inspection.
• Scheduled reports and exported in PDF, Word and Excel format
• Designed and developed various Service Management Reports, utilizing Dynamic and Cascading Prompts, sub-reports, charts, parameterized reports, conditional and dynamic reports
• Worked as a liaison between the user community and the development team and assisted them in complex task analysis
• Initiated and organized change control meetings with members from different business units to document issues, bugs, and change requests
• Organized and facilitated project meetings to assign tasks, gather status and current issues from technical associates
• Handling various projects, prioritizing, specifying timelines, reporting, interacting with clients and end users

Confidential, Chicago, IL

Business Analyst

Environment: MS Access, MS Office, MS Project, MS Visio, GAP Analysis, OLAP, OLTP, UML, SQL.

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions
• Worked with the Business users, tech Lead and 3rd party vendors in gathering their requirements and data transaction information related to OLAP
• Co-authored business requirements document, functional requirement document with project teams. Extracted, discussed, and refined business requirements from business users and team members
• Responsible for continuous process improvement by using SDLC methodology. Identified and maintained a clear and measurable development process that was deployable throughout the enterprise by using RUP
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, and Sequence Diagrams
• Was involved in process flow analysis for content management system.
• Assisted project managers with the development of project schedules. Developed requirements and preliminary design for client applications. Performed analysis and design projects using a systems development methodology
• Identified UI requirements, createdWireframes, Prototypes and UI specification usingBalsamiq.
• Documentation of Requirements, Specifications, Design, Operations, and Quality Testing Plans
• Involved in creating Test Strategy for User Acceptance Testing (UAT)
• Involved in the study of the business logic and understanding their physical system.
• Developed logical and physical data models using Erwin tool
• Worked with DBA’s to create a best fit physical data model from the logical data model
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements
• Assisted with users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Developed timelines for project delivery, and managed projects and resources to successful completion

Confidential, St. Paul, MN

Business System Analyst

Responsibilities:

• Facilitated sessions to collect User Requirements and Business Requirements
• Written User Story in a story writing workshop conducted at initial stage of SDLC
• Narrated User Story to a diagram depicting a workflow, a spreadsheet & many other artifacts to product owner and team members. Also added new User Stories to the product backlog during later phases of initiation
• Business/User/Functional/Technical Requirement Specification using MS Project, MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype of the overall system
• Created Use Cases, various UML Diagrams and Data Flow Diagrams to determine the data flow via various systems
• Propose the change and reengineering of the ‘AS IS’ Business processes into the ‘TO BE’ process flow
• Involved in the day-to-day implementation of the agile methodology of application development with its various work flows, artifacts and activities.
• Gathered requirements from the administrative staff and business rules for determining member eligibility and successfully converted them into functional requirements for the developments team.
• Responsible for resource planning, cost benefit analysis and risk analysis and present the same to senior management.
• Able to take a large conceptual problem or project, break it into components, establish plans and a critical path, achieve incremental goals and deliver project on time and at or below budget
• Developed and maintained the Requirement Traceability Matrix (RTM) for the project deliverables using Rational Requirements Composer
• Analyzed if the system abides HIPAA regulations as portal displays member’s private information.
• Reviewed and approve technical recommendations related to software and hardware proposals from technical team.
• Assisted BI developer to build and maintain SQL queries for data extraction and analysis
• Assisted in designing test plans, test scenarios and test cases for integration, regression and UAT to improve overall quality of the application.
• Create the layout of the interface and define Interaction patterns best suited in the context
• In corporate user needs collected during User Research, into the designs features and information that are important to the user
• Make the interface intuitive by building affordances and maintain consistency throughout the system.

Confidential, Charlotte, NC

Business Analyst

Environment: MS Office, MS Project, MS Visio, SQL

Responsibilities:

• Developed a forecasting tool and productivity tracking system (Excel) to help in resource allocation and improve performance predictability
• Conducted JAD sessions, user interviews, gathered requirements, and analyzed the requirements
• Created Activity Diagrams, Sequence Diagrams, Class diagrams
• Analyzed data and created Use Case Diagrams using MS Visio
• Responsible for gathering the client requirements and provide support to the developers in understanding and developing the requirements
• Involved in Requirement gathering, analysis of the requirements from the user
• Preparing business requirements documentation including business rules, workflow diagrams and activity diagrams
• Created Data Flow Diagrams and Process flow diagrams by using MS Visio
• Worked extensively with MS- Visio to present processes graphically; created the AS-IS and TO-BE process flows
• Performed Gap Analysis to check compatibility of the existing system infrastructure with new business requirements
• Analyzed and documented the pros and cons of the project using SWOT analysis
• Managed and maintained Requirements Traceability Matrix
• Insertion/Extraction of data from the database with SQL Queries
• Knowledge of BusinessIntelligence and Collaboration tools

Confidential, Roanoke, VA

Business Data Analyst

Environment: MS Visio, Rational Rose, MS Office, Rational Requisite Pro.

Responsibilities:

• Prepared the Business Requirement Document (BRD) and Functional Requirement Document (FRD) of the application
• Followed the UML based methods using Rational Rose/MS Visio to create Use Case, Activity / State Chart, and Sequence Diagrams
• Conducting meetings with the business to get a clear understanding of the problem to develop requirements for the project
• Successfully received sign-offs by providing walk-thru to the team and successfully traced them to the high level business requirements by utilizing Requisite Pro
• Developed, executed and validated user acceptance test plans (UAT) and implementation support
• Developed Project schedules, conducted project status meetings and managed resources during all phases of the SDLC
• Prepared and maintained Requirement Trace ability Matrix (RTM) in Rational Requisite Pro
• Conducted meeting with the team members to discuss the requirements and mock-up screens
• Worked closely with the business team, development team and the quality assurance team to ensure that desired functionalities will be achieved by the application
• Highly motivated team player with excellent problem solving, team building, judgment and decision making skills
• Strong data management skills including understanding of requirements determination, data organizational structures, report design and development
• Outstanding organizational skills including ability to multi-task prioritize and manage increasingly complex issues