SUMMARY:

• Business Analyst with extensive experience and efficient understanding of business requirements gathering, business process flow, quality analysis, project coordination, etc.
• Extensive experience in writing Business Requirements Documents (BRD), System Requirements Specifications (SRS), Functional Requirements Documents (FRD) and developing use cases.
• Involved in planning, designing, development and deploying testing strategies for large scale Web based applications.
• Proven skills in all phases within the Software Development Life Cycle (SDLC) and strong in the implementation and maintenance of the project
• Experience in managing small to medium IT projects
• Experience in all Software Development methodologies like AGILE, Water Fall, RAD, RUP and SCRUM.
• Experience in conducting Joint Application Development (JAD) sessions, Project meetings and reviews. Experience in interacting with business users and executives to identify their needs, gathering requirements and creating Use Case Diagrams and Activity Diagrams using UML modeling.
• Imparted technical and functional training to business users, drove project plans and knowledge sharing sessions.
• Expertise in problem solving and bug reporting using bug tracking tools like Quality Center and Jira
• Working knowledge of Tax, Financial, and Healthcare domains.
• Experience working with various departmental teams, developing interactive relationships with business and IT colleagues, with thorough understanding of the constraints, needs, and perspectives of both business users and technical team.
• Ability to communicate with all levels of management, other employees and clients.
• Strong business acumen, analytical, problem solving, interpersonal and presentation skills.

TECHNOLOGY SKILLS:

Processes/ Methodologies: Agile Scrum, Waterfall, Rational Unified Process (RUP)

Tools: MS word, MS Excel, MS Project, MS PowerPoint, MS Visio, Requisite pro, Quality Center, Jira

Databases: MS Access, MS - SQL Server 2005/ 2008

Operating Systems: UNIX, Windows 95/2000/NT/XP

Language/Software: C++, SQL, SAS

EXPERIENCE:

Confidential

Lead Business Analyst

Responsibilities:

• Elicit and record business requirements
• Analyze the business requirements and document detailed use cases
• Perform GAP Analysis of As - Is manual process and To-Be automated systems/processes
• Document the project status and present the status metrics to key stakeholders
• Design, plan and execute application testing strategies for User Acceptance testing
• Document project plan to track and execute all project related activities
• Execute ad-hoc queries in support of various business functions
• Perform Data Analysis to support BAU process like filing of NIL reports to Local Tax regulators and IRS
• Coordinate 8966 filing process for all CS IB Legal entities with third party service providers
• Document system and business process flows
• Acting as a liaison between IT teams and the Business to address the requirements gaps
• Facilitate User Interface review sessions and document user feedback on the system development

Environment: MS Visio, MS office, Business Process Analysis, MS Project, Quality Center

Confidential

Lead Business Analyst

Responsibilities:

• Involved in the Project initiation and Budget Approval documentation
• Conducted project review meetings, user interviews and gathered business requirements.
• Acted as a liaison between different functional groups including Data governance team, Legal and Tax.
• Managed several work streams within the project including planning of the IT releases, UAT, tracking issues and demonstrating the project completeness to the senior leadership members.
• Developed project plan and implemented the timelines as per the plan to ensure Confidential compliance on time.
• Handled external IRS dependencies like late release of tax forms and guidelines by developing an iterative process to meet the timeline.
• Performed GAP analysis of the existing manual process and To be Automated process
• Documented Business Requirement Documents (BRD) and developed Use Cases.
• Documented meeting outcomes, and coordinated internal and external follow-ups to close issues in support of the project requirements
• Tracked FFI registration of entities and assisted in generating the new tax forms for treasury entities
• Reviewed and filed the counterparty tax forms
• Facilitated User Acceptance Testing (UAT).

Environment: MS Visio, MS office, Business Process Analysis, MS Project

Confidential

Lead Business Analyst

Responsibilities:

• Gather and analyze client's requirements.
• Documentation of Incidents during the implementation and escalating the issues to the manager.
• Update the project plan regularly & provide the status of the project to all involved groups.
• Facilitate alert meetings for any ongoing development issues.
• Generate weekly status reports and present to the business partners.
• Provide strategic support during the iterations, work assignments as well as milestones.
• Responsible for requirement and design documentation review, customer interaction and IT management.
• Post Production support.
• Involved in the sprint planning workshops and clarifying requirements.
• Coordinate with team lead on all decision points.
• Document production issues in Service Manager.
• Facilitate user interviews and workshops to gather requirements.

Environment: Agile, Service Manager, Sharepoint 2010, MS Excel, MS Word

Confidential

Business Analyst

Responsibilities:

• Worked closely with SMEs, identified and analyzed the core requirements
• Developed user stories with project teams. Extracted, discussed, and refined business requirement from business users.
• Lead knowledge transfer sessions for the integration of a new project ORCC into Confidential .
• Conducted Daily Stand Up meetings and Scrum meetings
• Conducted meetings and workshops to discuss high level requirements and also trained the UAT team for UAT Testing.
• Worked closely with Developers and User Representatives, participated in the product design process.
• Developed Process Flow diagrams, Activity diagrams using UML modeling.
• Created and managed project and program plans inclusive of project resource coordination.
• Worked with technologists and technology management on scoping and estimating, resource allocation analysis, risk analysis.
• Designed and developed detailed Test cases which specify testing overview and testing approach depending on the Business and Technical Requirements.
• Discovered and documented bugs using tools like Jira.
• Performed manual testing for the UI Testing of the application and also regression testing
• FileZilla or SFTP performance tests are performed and documented.
• Document test plan for UAT Testing and participated in UAT testing.
• Estimated working plans for automation (QTP) implementation inside the Company.

Environment: Agile, SQL server, UML, MS office, SQL server Management studio, MS Visio, Quality Center, Jira

Confidential

Business Analyst

Responsibilities:

• Served as a liaison between end users and development team
• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project.
• Interviewed end users to determine requirements for data, reports, analyses, training, service levels, data quality, and performance.
• Developed user stories with project teams. Extracted, discussed, and refined business requirement from business users.
• Updated the project plan regularly & provided the status of the project to all involved groups.
• Lead design and status meetings with team members to discuss problem identification, prioritization and resolution of scope creep.
• Converted Business Requirements documents into Functional Requirements Specification and Technical Specification.
• Designed business models using UML diagrams such as use case model, class diagrams, activity diagrams, sequence diagrams and collaboration diagrams in Visio thereby helping development and quality assurance in understanding the requirements.
• Provided strategic support during the development of detailed project plans, work assignments as well as milestones.
• Worked with On-site and Off-shore teams for User Acceptance Testing.
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.

Environment: Agile, Java, SQL server 2008, UML, MS office, MS Visio, Quality Center.

Confidential

Business Analyst

Responsibilities:

• Responsible for requirement and design documentation review, customer interaction and IT management.
• Rapid Application Development (RAD) principle was used in acute functionalities to design, document and manage requirements throughout the life cycle of the project, including definition, design and testing phases.
• Conducted meetings and workshops to discuss high level requirements and developed User Requirements Specification Document (URD).
• Worked with developers and user representatives, participated in the product design process including specifications, end-user reviews.
• Worked extensively on End to End Scenarios, Positive & Negative testing.
• Performed all types of testing in complex environments and Used JIRA for logging defects and tracking them.
• Developed SQL scripts for database testing and Performed Backend Testing, by executing the SQL queries. Wrote SQL Queries to extract data from the Tables.
• Generated Use Case diagrams using Visio to depict process flows.
• Conducted feasibility study and performed impact analysis for proposed enhancements related to Pharmacy benefit management (PBM).
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Interacted with Development and QA Team to ensure overall quality and scalability of the software.

Environment: Java/J2EE, HL7, HTML, SQL Server, Rational Requisite Pro V7.1, MS Visio, UML2.2, RAD.