PROFESSIONAL SUMMARY:

• Over 7 years of industry wide experience in E - Commerce, Insurance and Bankingwith focus on Business Analysis. Thorough knowledge of SFDC implementations, Business Processes, Business Requirements gathering, Process Flows, UML Modeling, and related technical processes.
• Has a solid understanding of Business Requirements Gathering, Business Process Flow, Business Process Modeling and Business Analysis.
• Demonstrates broad strengths in: Project Management, Product Management, Business Analysis, New Business Development and Negotiations.
• Expertise in leading direct reports as well as cross-functional teams, managing a product line from cradle to grave, justifying new product development investments, determining and documenting new product requirements
• Extensive experience in gathering Business and Functional Requirements, developing Use Cases, creating screen mockups, conducting Gap Analysis, Impact Analysis, SWOT analysis, Risk analysis, Businesses Processes modelling, and preparing Training manuals and Knowledge Transfer manuals.
• Expertise in Rational Unified Process (RUP), Agile methodology (Scrum and Spiral), writing Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis / Development (OOA/D).
• Configured Salesforce.com as per client business requirements, customize/set: role hierarchy, users, Sharing/access rules, standard/custom fields, page layouts, letterhead/email templates, lead/case assignment/escalation rules, auto-response, reports/dashboards, and custom objects.
• Expertise in Creating Unified Modeling Language (UML) diagrams such as Use Case diagrams, Activity diagrams, Class diagrams, Sequence diagrams and Data Flow Diagram using Rational Rose according to UML methodology.
• Excellent business writing skills in writing Business Requirements Document (BRD), Use Case Specifications, Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS), Data Requirement Document (DRD), Data Dictionary, Workflows.
• Conducted successful projects in collaboration with the Development and Testing teams to meet deadlines as per schedule. Strong experience in conducting User Acceptance Testing (UAT) and documentation of test cases. Expertise in designing and developing test plans and test scripts.
• Developed excellent professional skills by working independently and as a team member to prepare test plans, scripts and test cases for manual and automated testing.
• Strong knowledge and experience in the QA of database / RDBMS products such as Oracle, MySQL, SQL Server.
• Excellent working knowledge of Microsoft Office Tools including MS-Word, MS-Visio, MS-Project, PowerPoint, Excel, Access and Outlook.
• Excellent technical, communication and interpersonal skills. A strong team player who thrives in a fast paced environment. Sincere, well-organized, quick-learner, self-motivated, and success-driven.

TECHNICAL SKILLS:

Management Tools: UML, RUP, Microsoft Office Suite, Microsoft Project

Tools: MS Visio 2007, Enterprise Architect, Rational Rose, Rational Requisite Pro

Reporting Tools: Test Director 8.0/7.6/7.01/6.5 , Crystal Report

Databases: MS: Access, SQL Server 2000 & Oracle 8i/9i

Languages: Java, Visual Basic.NET,C,C++,SQL*Plus,PL/SQL, Shell Script

IDEs: Visual Studio .NET, Visual Studio 6.0 and Textpad

Platforms: Unix, Linux and Windows 2000/XP/95

Packages: MS Office 2007(MS Word, Excel and PowerPoint)

SQA tools: Segue SilkTest 7.5/6.5, Test Director 7.6, Mercury QuickTest Professional (QTP 8.2), Bugzilla

Web Technologies: HTML, XML, Microsoft.NET

Other Tools: SQL Plus, Niku, Clear Quest, Clear Case

WORK EXPERIENCE:

Confidential, Palo Alto, CA

Business Systems Analyst

Responsibilities:

• Analyze functional specification documents, UI specification documents using, Technical specification documents for the applications like SFDC ERP, CRM, SCM (Supply Chain Management), real-time feedback and instant client support.
• Write and execute test scripts for the Salesforce.com's CRM application.
• Involved in testing new SFDC (Salesforce.com) Enterprise application.
• Extensively utilized SFDC software to record and track issues.
• Write test plans and test cases based on the Requirements, Design documents and Wire Frames.
• Produce test scenarios and end user test scripts to verify new SFDC CRM functionalities.
• Used SQL queries to extract data from different databases including testing and production for data validation and data analysis. Participated in testing SFDC CRM software by conducting User Acceptance Testing (UAT).
• Lead testing team on various projects.
• Work with multiple SFDC applications interfaces to support testing of primary CRM application.
• Performed End to End testing for SFDC Financial and Retail (NSB) suite.
• Utilize functional knowledge of applications to provide technical assistance in identifying, evaluating, and resolving basic test problems.
• Performed Manual testing for the SFDC Functionality, GUI of the CRM application.
• Work with Business to establish and maintain a consistent test methodology and to resolve general questions during the testing process.
• Create test data using backend databases.
• Analyze, test, and certify application specific software and performed variety reviews of business requirements and functional specification documents.

Confidential, Los Angeles, CA

Business System Analyst

Responsibilities:

• Involved in creating ProductBacklog and Sprint Backlog with inputs from Stakeholders
• Tracked the work done in each sprint using Burn-down chart and compared it to the planned pace of the work to finish the sprint on time.
• Gathered stories through CRM tool of Sales Force Service Cloud to create assign and manage requests made by customers
• CreatedActivity Diagrams and process flow diagramsinMS Visio managing emails.
• Developed reports with Salesforce CRM (SaaS) and ran SQL queries for data mining to help generate reports.
• Created custom objects using Salesforce key processes such as workflow rules, validation rules and formula fields.
• Performed the role of administrator for managing user accounts, user profiles, sharing rules, field, object and record level security using Salesforce CRM.
• Managed prospective leads using the Salesforce platform.
• Assisted the testing team during the Sandbox testing phase of the application development.
• Used workflow rules and approvals to automate assigning of tasks, sending emails and outbound messages.
• Updated internal Wiki pages with updated news of external regulations impacting industry.
• Performed User acceptance testing (UAT) to test the overall functionality of the new system.

Confidential, Irvine, CA

Business Analyst

Responsibilities:

• Work within a team of functional Business Analysts as a liaison between Marketing and IT.
• Experience with performing administrative functions on SalesForce.com like Set up and configure Salesforce CRM Ideas and Salesforce CRM Content.
• Hands on experience with Service Cloud.
• Gathering business and functional requirements from SMEs resulting in final Change Requests and associated impacts to validation deliverables like system documentation and training.
• Document business and IT processes, and translate high-level business and user requirements into functional requirements for the IT development team.
• Understand the business challenges and opportunities of the Marketing organization, and identify improvements in IT systems and processes
• Lead system testing efforts, ensuring that issues are identified, tracked, reported on and resolved in a timely manner
• Conducted live JAR sessions to Elicit, Analyze and Document Business Requirements from the Business.
• Conducted live JAR & JAD sessions with SMEs, and all the placeholders to develop High Level
• Requirement and then formalized those requirements to Detail Level Requirements.
• Worked extensively on Spreadsheets, Word Documents, UML Diagrams (Use Cases).
• Worked independently to analyze Commercial off the shelf (COTS) software integration for loan accounting department.
• Wrote functional and non-functional specifications, and scenarios using iRise simulator.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Implemented the entireAgilemethodology of application development using scrum.
• Gathered business requirements through JRP and JAD sessions, one on one interviews, surveys, controlled brainstorming sessions, prototyping and conducting JRP session with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications.
• Synthesized Business Process Requirements and translated it into the Business Requirement Document (BRD), to be used as input to the functional design specifications.
• Planned and defined the system requirements to Narrative Use Cases and Use Case Scenarios using the UML methodologies.
• Created Use Case Diagrams, Activity Diagrams, defined Process & business workflows inMS Visio.
• Designed and managed project plans and schedules.
• Good at managing issues and conflict resolutions throughout the Project Life Cycle.
• Performed Gap analysis and was involved in analysis of the technical specifications of the current system and the infrastructure needs.
• Created wireframes and mock-ups forwebsite layoutand feature enhancements using Balsamiq.
• UsedGoogle analytics in order to understand and profile users.
• MaintainedSharePoint 2010server (CMS) across the project
• Carried outUATby developing test plan and test cases based on business and user requirements, technical specifications and product knowledge
• Collected requirements were managed and tracked with the help ofDOORs.
• Performed Regression Testing to ensure that existing functionalities and features are not impacted by new enhancements.

Environment: Agile, MS Visio, DOORs, API, RBAC, SOAP, UML, HTML, XML, Sharepoint 2010, Google Analytics

Confidential, Stamford, CT

Business Analyst

Responsibilities:

• Worked for the e-Business Leader within IS, responsible for the Analysis, Compliance, Testing, and Application Administration Functions for the Customer e-Business Group
• Worked with business Project Manager to understand the business model and proposed a methodology for requirements gathering.
• As the key business users were spread over ten countries, a survey was designed and administered to assess the business needs and key success factors for the web sites.
• Business requirements were gathered covering needs of customers and the data were then analyzed to consolidate stakeholders’ wish-list, functional gaps, and areas of improvement.
• Competitor analysis was done and the findings were benchmarked with the current offering.
• Based on the feedback from the survey, core feature-set was defined for each product line.
• The features focused on making Confidential Money portal customer acquisition and originations channel and facilitated in creating its brand presence on the internet.
• A generational approach to implementation was recommended after conducting a feature-value analysis.
• The findings were summarized in the business requirements document which covered the following lines of business - Credit Cards, Personal Loans, Deposits, Mortgages, Auto Loans, and Insurance.
• Provided coordination between offshore development resources and onshore Business partners to ensure efficient and timely execution of project plan and guided the development team during the construction phase.
• Collaborated with the QA team to develop the test plan, test conditions and test cases used in testing based on business requirements.

Environment: & Tools: J2EE, Java, JDBC, HTML, Oracle, PL/SQL, Test Director, MS Word, MS Visio, MS Excel, MS PowerPoint, UML