PROFILE SUMMARY:

• Analytical, Strategic thinking and solution - oriented IT Project Coordinator/Analyst with extensive experience in assisting global teams through various delivery methodologies for system enhancements / improvements and delivering within budget and timelines. Strong technical and management acumen, goal oriented, Customer focused tenacious and excellent communicator.
• Over 10 years of experience as a Business Analyst/ Project Manager in the Information Technology in various domains like Healthcare, Finance and Web applications.
• Certified Project Management from Stanford University and Certified Scrum Master from Scrum Alliance.
• Extensive experience as a PMO Analyst in established IT Project Office
• Experience in all the phases of the Project Management i.e. from Project Initiation to Closing and methodologies like Waterfall and Agile/Scrum.
• Experience in Business Process Modeling, Business Requirement Documents (BRD) gathering and System Requirement Specifications (SRS) and Functional Requirement Specifications (FRS)
• Experience in Creating Work Breakdown Structures (WBS), Gantt Charts, Project Schedules and Projet Timelines, Project Financials, Budget and Reports.
• Helped business to take decisions on sourcing various processes by providing them the insight on ROI and the productivity gains over a period
• Experience supporting senior Program managers with Project communication, timelines, budget and scope definition, Project tracking, issue resolution and providing status reports and creating metrics and reports for senior management.
• Extensive experience in spearheading meetings, transferring information via meeting minutes and action items, follow ups, issue tracking and resolution, coordination of meetings with external vendors and internal business units.
• Served as liaison between Architecture, Development, Infrastructure organizations and the business users, managed geographically dispersed cross-functional teams.
• Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Strong Project Management skills including planning, scheduling, monitoring and budgeting with experience in requirements gathering, gap analysis, risk analysis, effort estimation etc.
• Designed and delivered solutions through multiple channels including web-based and classroom.
• Experienced in the entire software development life cycle (SDLC) including requirement analysis, design, development, testing, implementation and maintenance.
• A firm believer in having fun while working and establishing a positive synergy amongst all stakeholders..
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and MS Visio.
• Experience in Content management and creative writing skills for websites.
• Experience building Vendor Scorecard extensively and analysis of metrics.
• Experience in Generating POs and create SOW and effective Vendor management.
• Proficiency in MS PowerPoint, MS Excel, MS word, Access, and MS Project and Jira.

TECHNICAL SKILLS:

Business Data Modeling: MS Visio, Project 2010, Power Point, MS Excel, Word 2010

Content management Systems: Microsoft SharePoint 2010, Confluence 5.8.4, Dreamweaver

Project Management tools: MS project, Atlassian JIRA v6.4.6, Assembla, Wrike

Methodologies: Waterfall, Agile (Scrum)

Documentation tools: SharePoint, Outlook, MS office (Word/Excel/PowerPoint/Visio), Google sheets, Google Docs, Office 365

Wireframing and Mockups: Omnigraffle, Snagit, Balsamiq, Mockingbird, Axure, Ms Visio. Justinmind, Sketch, Adobe Photoshop.

Business Management tools: RSA Archer, WBS, SOW, Fieldglass, Google docs, Smart sheets.

Reporting tools: Microsoft excel reporting (Pivots, Dashboards) Roadmap reporting (CEB), Wrike

Strong presentation skills using: Microsoft PowerPoint and Microsoft word and creative skills using MS Visio.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Project Analyst/ Program Coordinator

Responsibilities:

• Responsible for handling program levels issues, change request and risk management.
• Supervise and maintain master program schedule as well as PMO share point site.
• Monitored the progress of the project status with respect to schedules and effort estimates.
• Assisted updating Security compliances and Policies.
• Created WBS, Project plans, Prepared Status reports and modify schedules, as required keeping management, customers and others informed of project status.
• Built effective Product roadmaps for the strategic technology trends and products aligning with Gartner technology and capability forecast using CEB tool. Acted as an SME for the tool.
• Created Incidents reports, adhering to SLA’s.
• Provides support and guidance to Business Analyst and Project Managers with the help of Lead PMO.
• Facilitated several discussions and meetings between Customers, Architects and developers and weekly cross-functional team meetings.
• Maintained documentations and procedures, completed onboarding for vendors.
• Manage internal contract resources, their allocation and budget tracking, employee onboarding.
• Liaison with External vendors, Obtained, created and maintained, NDA’s SOWs, POs and participated in Budget Accruals and resource allocation.
• Prepared portfolio reports and metrics for upper management.
• Track project expenses, Monthly actuals and forecasts.
• Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations, Dashboards and reports and metrics using MS Project, Excel, and SharePoint for management review.
• Spearheading meetings, transferring information via meeting minutes and action items, follow ups, issue tracking and resolution, coordination of meetings with external vendors and internal business units.
• Utilize MS Visio, JIRA, Confluence and PowerPoint to design, document, and manage requirements and track issues and bugs. Prepared and presented PPT presentations and reports to senior management.

Confidential,San Francisco, CA

Project/Program Analyst

Responsibilities:

• Monitored various project milestones, deliverables, resources and environments.
• Analyze project metrics and trends to evaluate success of overall program. Anticipate potential issues and implement appropriate remedies.
• Ensures that the Project Management Office process and processes are kept up to date.
• Managed list of requirements from various stakeholders.
• Participated and managed User Access Reviews and auditing for each quarter.
• Effectively communicated with stakeholders to ensure satisfaction with project management services and product delivery. Work proactively with the client to resolve critical issues.
• Participated in requirements and solution design sessions.
• Followed an Agile software development methodology and contribute to all phases of the software development lifecycle and support. Worked with cross-functional teams in a very fast - paced environment.
• Participated with client groups to determine user requirements and goals. Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Articulated development status to technical and non-technical audiences.
• Continually refined business acumen and establish domain knowledge.
• Coordinate team events and other vendor meetings.

Confidential, Santa Clara, CA

Project Analyst

Responsibilities:

• Content Management for the site, Established a website Knowledge database of more than 400 product questions & answers, improving the customer experience and reducing employee workload.
• Collaborated with marketing to develop lead generation campaigns, resulting in 46% increase in sales qualified lead.
• Managed project and inter-project resource plans; maintained project budget.
• Focused on enhancing the User Experience in the Web 2.0 platform; worked closely with the technical and programming team to design a simple, yet effective user experience.
• Created wire frames and prototypes for new login screen, FAQ screen, Login for Visitors connect, Affiliate screen and new bill pay screen, Dashboard screen, created storyboards for testimonial screen,
• Fulfilled ad hoc requests for information and business insights in a timely manner
• Reviewed and the already created User Stories in each sprint cycle also known as Business requirements document based on the inputs received.
• Built templates and dashboards for customized views of the data specific to each group and line of business
• Facilitated several discussions and meetings between business users, developers and QA analysts.
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-offs.
• Served as a liaison for cross-functional knowledge transfer between developers and business users.
• Ensured that all the specified requirements translate to appropriate test cases and test scripts.
• Conducted front-end tool testing to verify requirements effectively map with business application.
• Identified areas of risks assessment, monitoring and having controls in place.
• Was actively involved in User Acceptance Testing throughout the project.

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Assisted in Creating guides for use of web based application in self-help
• Created project roadmaps and project timeline.
• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements based on the analysis of loan processing workflow model
• Partner with Product Manager/Owner to prioritize and further define the product backlog
• Assisted in creating Project Plan, Road Map. Designed Requirements planning and Management document.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements
• Interacted with the development and testing teams to improve overall quality of the software.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business need so as to align them with the product release roadmap.