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Sr. Business Analyst Resume

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San Jose, CA


  • Highly skilled, motivated, and dedicated Business Analyst with 6+ years of extensive experience in Retail, Financial and Healthcare domains. Experienced in working together with end users, business representative and the development team to deliver efficient and cost - effective products that meet the needs of the corporation
  • In depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like requirements, analysis/design, and development and testing.
  • Several years of experience and advance knowledge of project life cycles such as Agile, Scrum, Waterfall and Rational Unified Process (RUP).
  • Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams, Sequence Diagrams using MS Visio
  • Excellent verbal/written communication skills and strong analytical abilities and can perform well both independently and as a team player
  • Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD),Software Requirement Specification (SRS) across the deliverables of a project.
  • Very proficient in Data Modeling, Data Flow Analysis, Transaction Flow Analysis, Alternative Path analysis, Data Security and Active Directory In depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
  • Knowledge in Active Directory integrations with setting user profiles with privileges and rights according to their roles and responsibilities
  • Extensive experience in analyzing and documenting business requirements and system functional specifications including Risk analysis, conducting JAD meeting sessions with various stakeholders and the end users
  • Knowledge of US GAAP, General Ledger Accounting, and Asset Accounting
  • Experience in facilitating Joint Application Development (JAD) sessions, Rapid application development (RAD) sessions, conducting user interviews and acting as a liaison between the customers, development team and testing team
  • Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
  • Experience working with query languages like SQL
  • Experience in working with QA team to develop the Test plans, Test scenarios, Test procedures, and Test cases to ensure adequate testing of software both before and after completion.


Framework/Architecture: MS.NET Framework, SOA

Application/Web Servers: Microsoft IIS7/6.0/5.0

Modeling analysis tools: MS Visio Professional, Enterprise Architect,Rational Rose, Requisit pro, Rational SODA, Rational Clear Case,Rational clear Quest

IDE: Visual Studio 2010, Visual Studio 2008, Visual Studio 2005 (Whidbey), Visual Studio .NET 2003/2002

Platform/Operating System: Windows7, Windows azure Cloud, Win32 (Windows Vista, XP, Win 2003, NT, 2K), Win 2k Server, DOS, Windows 95/98/NT/XP/Vista, MVS, TSO/OS390

Standards & Trends: Agile SCRUM Practice, Service Oriented Architecture (SOA)

Office Productivity: MS Word/PowerPoint/Excel/Visio, MS Outlook

Other Skills: Requirements engineering, code reviews, test planning, unit Testing Framework, Microsoft Enterprise Library

Designing Tools: MS Front Page, SharePoint Designer 2007, Adobe Dreamweaver, Adobe Flash, Adobe Photoshop, Win forms Infragistics, UML, OOPS, Design Patterns

Project Management Tool: Ms Project, COCOMO, Process Flow Diagram


Confidential, San Jose, CA

Sr. Business Analyst


  • Worked extensively with Business and IT in understanding and documenting system requirements pertaining to the Credit Card Authorization Project in the E-Commerce department.
  • Responsible for gathering application data requirements from SMEs, Business Users.
  • Created time lines, performed impact analysis and developed project abstract in collaboration with the Project Manager.
  • Created use cases and functional diagrams to capture the authorization process at the Web store.
  • Responsible for creating Systems Requirement Specifications, to capture functionalities at all E-Commerce touch points.
  • Performed requirements modelling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile/Scrum.
  • Created XML block additions and modifications based on business rules and workflow modifications to capture and manage client policy and underwriting data required to issue policy for a prospective insured.
  • Involved in business process modeling using UML through Rational Rose.
  • Worked with UI team to create User Interface screenshots to be presented to the Business
  • Analyzed the system for the effectiveness of the E- commerce operations
  • Responsible for all web development, E-commerce and optimization and web strategy and corporate website and self-service intranet site.
  • Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
  • Used Balance Scorecard approach for developing program strategy in order to manage the grants program and development of metrics for monitoring success of program. Used Micro strategy dashboards for data analysis and custom reports.
  • Worked on ATG Software (B2C, B2B, Scenarios, BCC, Merchandising, CSC.)
  • Involved in Logical & Physical Data Modelling. Database Schema design and modification of
  • Triggers, Scripts, Stored Procedures in Sybase Database Servers.
  • Perform quality assurance of test scripts, including progress reporting, defect tracking and risk assessments.
  • Designed and Administered Teradata Scripts, Tables, Indices and Database Objects
  • Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
  • Facilitated function point analysis in support of the agile software development life cycle.
  • Developed documentation for POS Systems including Corporate Policies
  • Extensively used MS Visio for business process modelling
  • Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
  • Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
  • Provided recommendation for use of ATG Commerce for B2B and B2C business.
  • Identified various frequently used modules with in the application as well as the peak user volume for load testing purposes.
  • Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role, test deliverables, etc.
  • Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.

Environment: UML, MS Office (MS Word, MS Excel, MS PowerPoint), XML, Agile/Scrum, MS Visio), Clear Quest, Clear Case, Visual Basic, SQL, Java, Quality Centre, Windows 2000, Java, J2EE, DB2

Confidential, Boston, MA

Business Analyst


  • As a Business Analyst, liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
  • Performed requirements analysis along with the creation of Use Case Scenarios.
  • Responsible for understanding client business needs for Consumer Retail/On-line Shopping Experience (Registration, Order Management, Categories/Genre, Products/Bundles, and Policies.
  • Responsible for Documentation in each phase of the SDLC and followed Agile methodology with Scrum
  • Prepared Software Requirement Specifications (SRS) and was involved in the preparation of the Functional Specification Document (FSD)
  • Worked on different applications with SSO for access to multiple systems
  • Worked with Solution Architect to find the best solution/path for the requirements.
  • Followed the UML based methods using MS Visio to create Business flow diagrams, Use Case diagrams, Activity diagrams
  • Overseeing the development, testing-QA, and implementation of the technical solution, and validates the final product satisfies the defined requirements.
  • Successfully conducted JAD sessions to gain important input from various stakeholders.
  • Performed the GAP Analysis and Impact Analysis for all business requirements having an impact application.
  • Worked on Rally to ensure the progress of each Sprint.
  • Ensured that there is no bug in the application.
  • Ensured all applications were tested for functionality in production.

Environment: Agile Methodology - MS Office Excel, MS Word, MS PowerPoint, MS Project, MS Visio, SharePoint, Windows XP and 7, Rally.

Confidential - San Francisco, CA

Business Analyst


  • Acted as liaison between stakeholders: end users, subject matter experts, developers, testers and management, who have a business problem.
  • Involved in all phases of the Iterative approach of the SDLC from Inception to Transition and effectively used Rational Unified Process for implementation of system requirements gathering.
  • Created the AS-IS Model of the system and did complete GAP analysis to identify problems in the existing system and what solutions would align best.
  • Conducted brainstorming sessions, walkthroughs, meetings, surveys and workshops with all stakeholders in the project to define business requirements.
  • Assisted the development of the project plan that defined the primary goals and objectives using MS Project.
  • Facilitated Joint Application Development (JAD) sessions with business and technical teams to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
  • Created quality Business Requirement Documentation (BRD).
  • Performed different types of Data Modeling such as use case diagrams and sequence diagrams using MS Visio to view the system from different perspectives.
  • Updated and reviewed disaster recovery plans for the banking centers.
  • Performed requirement analysis, QA, and user testing for all systems for automated loan system and Hogan
  • Provided and support for automated loan system and interface to Hogan
  • Performed impact analysis of new business processes.
  • Conducted user acceptance testing ( UAT).

Environment: MS Visio, Active Directory, Rational Requisite Pro, MS Outlook, Microsoft office suite

Confidential, Hartford, CT

Business Analyst


  • Working on the Claims processing system within the company for scanning and capturing of data including working on UB-92 claims forms. Involved in using the technology to recognize, validate, and store claims and their attachments using HIPAA compliance interface.
  • Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
  • Implemented the full System development life cycle including requirements gathering, documentation, development and quality assurance.
  • Conducted user interviews and JAD at both in house and client locations and made documentation.
  • Helped with planning, organizing and managing resources using Business Continuity Management skills.
  • Worked helping with Medicare and Medicaid cases.
  • Worked on Data Warehousing including ETL (Extract, Transform, and Load) procedures.
  • Identified, researched, investigated, analyzed, defined and documented business processes and Use Case scenarios.
  • Conducted heuristic & expert reviews, usability studies, and user surveys.
  • Assisted with Manual and User acceptance testing of the systems (UAT), developing and maintaining quality procedures and ensuring that appropriate document is in place.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Ensure on-time and on-budget performance and Time management of the assigned efforts to the mutual satisfaction of the business partners/sponsors.

Environment: MS Visio, Active Directory, Rational Requisite Pro, MS Outlook, Microsoft office suite


Jr. Business Analyst


  • Involved in conducting meetings/interviews and JAD sessions with stakeholders to collect business, functional, non-functional and user requirements to enhance retail banking.
  • Conducted User Interviews, Gathered requirements and created BRD (Business Requirements Document), TDD (Technical Requirements Document), Non Functional Requirements.
  • Conducted interviews with various Business Users (Financial Advisers, Risk Management Group) to collect high level require
  • Created Process Flow diagrams and Business Rule Wireframe components to identify and visualize the redundancy.
  • Created use cases, system specifications, process flows and test plans as tools to identify, gather, detail and document requirements.
  • Designed, wrote, tested and implemented changes and improvements to the MB Banker system, based on Business requirements and Design documents
  • Enhanced the creation and storage of information in databases
  • Reviewed existing system functional processes with SME's, and proposed modifications and implemented new procedures to improve cash management processes.
  • Managed requirements throughout the SDLC (System Development Lifecycle), did Impact analysis and presented the outputs to Business Owners to validate key requirements and change requests.
  • Ensured project/product requirements were well defined and easily understood by all stakeholders.

Environment: MS Visio, Active Directory, Rational Requisite Pro, MS Outlook, Microsoft office suite

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