SUMMARY

• 9+ Years of interdisciplinary experience as Business Analyst, Scrum Coach, Scrum Master, Product Owner and 2+ years as Assistant Manager, gaining real time knowledge of customer skills and a penchant for customer delight, through extensive experience working wif Banking and Financial Services projects.
• Hands on experience in Project Reporting, Project Solution Scope, Feasibility Analysis, Cost & Benefit analysis, Project Plan, Schedule Preparation, TEMPEffective Project Coordination, Work Package delegation, Risk Management and Release Planning.
• Helped Manage projects as Scrum Master and Product Owner wif end to end Implementation wifin schedule and budget owing to TEMPeffective resource management.
• Performed the role of Scrum Master very TEMPeffectively leading to cohesion and excellent team dynamics between the members of the Scrum team and enabled performance synergies.
• Proven Knowledge of Scrum and management of Scrum teams, artifacts and events.
• Orientated toward customer satisfaction, customer delight and customer retention.
• Experienced in Business Process Reengineering and new product development.
• Identified complex problems and review related information to develop and evaluate options and implement solutions.
• Excellent team player wif leadership qualities and can dispense Servant Leader role effortlessly.
• Emerged successful in strategical planning and handling team’s external dependencies, which could of been possible impediments to future project progress.
• Accomplished liaison among Management, Product Owner, Development team and Business Users.
• Maintained Project documentation and reported project progress to management periodically through status reports.
• Worked on projects dat aimed to be in compliance wif various regulations.
• Tracked and closed tickets TEMPeffectively leading to metrics wifin the Service Level Agreement.
• TEMPEffective gathering and reporting of the metrics/ KPIs (key performance indicators) of project progress.
• Strong Analytical skills to understand the Business process, functionality and requirements and to translate them into system requirements or user stories.
• Experience in walkthroughs wif stakeholders and end - users and writing user manuals/halp documents.
• Impeccable work ethics and outstanding organizational skills for Strategic Planning, Prioritization and Execution.
• Proven ability in preventing Scope creep, Gold plating and Technical debt.
• Working knowledge of methodologies and frameworks like Agile and Waterfall.
• Experience facilitating Scrum workshops, Backlog grooming and Story time sessions, Scrum Ceremonies and requirement elicitation sessions wif end-users, clients, stakeholders and development team.
• Expertise in creating test scripts and performing System Integration Testing (SIT), conducting User Acceptance Tests (UAT) and performing GAP analysis.
• Accomplished creator of appealing mockups and wireframes.
• Strong Functional understanding of banking and financial services, and products like insurance, Equities, Derivatives, Commodities and Forex markets from practical exposure and professional education.
• Excellent, Proven Knowledge of Scrum guidelines, actively implemented in routine work.

TECHNICAL SKILLS

Business Skills: Business Requirement Document (BRD), Business Process Analysis & Design, UML Diagrams, GAP Analysis, Workflow, Dataflow, Storyboards, Gap Analysis, Impact Analysis, Marketing, JAD session, Burn down charts, Scrum Coaching, Story Time sessions, Entity-Relationship Diagrams (ERD).

Software Packages and tools: MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook, MS Visio, MS SharePoint, Calypso, BankMate, IBM BPM, DocuSign, Thunderhead, Balsamiq, Rational Rose, MS One Note, Snag-It, Cisco WebEx, Go to Meeting, Microsoft Lync, Skype for business.

Project tracking and testing tools: Track-It, JIRA, HP Application Lifecycle Management, MS Project, Rally, HP Quality Centre, Rational Rose.

Databases & OS: SQL Server 2008, MS Access, Oracle, MS Windows, Mac, iOS, Android, Linux.

Methodologies, Frameworks: Agile, Scrum, Waterfall - Scrum Hybrid, Dev Ops, SDLC, Waterfall, RUP Work flows, Scenarios and UML.

PROFESSIONAL EXPERIENCE

Confidential, Buffalo, New York

Scrum Master

Responsibilities:

• Managed and coordinated the scrum team to create sprint planning, sprint scheduling though daily scrum.
• Coordinated wif the PMO to arrive at the Budget, Development, Testing and Release Planning.
• Held the responsibility of coordinating and synchronizing between the development team, testing team and the business team efforts.
• Tracked Sprint Burn down charts, monitored and communicated progress to stakeholders TEMPeffectively.
• Tracked meeting progress and followed up the meeting wif minutes.
• Helped the Scrum team coordinate and function as a single entity by fostering their self-organization.
• Actively coordinated and participated in sprint estimation, sprint retrospective and sprint review’s Potentially Shippable Product Increment demonstration meetings.
• Coached the Scrum team members on the tenets of Scrum and provided constructive feedback.
• Mediated goal conflicts between the product owner and the Development team TEMPeffectively by fostering mutual understanding of roles using role switching.
• Engaged TEMPeffectively and coordinated wif the product owner for the creation of the High Level Business Requirements and Detailed Business Requirements which were later converted into user stories in JIRA.
• TEMPEffectively managed change and halped the team switch effortlessly from the waterfall model to the agile methodology.
• Maintained a team risk register and halped mitigate risks associated wif external impediments.
• Helped team understand the process of Scrum and TEMPeffective Agile Development to create a Potentially Shippable Product Increment every sprint.
• Coordinated the Sprint releases in order to have them align wif the Enterprise wide releases of new products and features.

Environment: Waterfall - Scrum Hybrid, JIRA, DocuSign, Thunderhead, IBM BPM, Informatica, MS SharePoint, MS Office, MS One Note, MS Visio, Cisco WebEx, Snag-It.

Confidential, Des Moines, Iowa

Sr. Integration Analyst

Responsibilities:

• Interfaced wif the Business team, Development team and the testing team to coordinate the integration process in the various phases from requirements gathering till completion of the integration process.
• Scheduled and participated in meetings for the FHLBDM’s business and technology teams, FHLBSEA’s business and technology teams, the development team and the testing team.
• Raised tickets in JIRA and Track-It for issues and constantly tracking them.
• Coordinated wif testing team in execution of test cases and co coordinating test execution by scheduling the testing during off business hours.
• Created test cases and followed up wif the testing team and the business team to schedule and assign testing scenarios to various counterparts in business and the testing team.
• Validated and tested tracking of scenarios during the mock integration sessions and the Go Live timelines.
• Participated and contributed actively in defect triage meetings.
• Created SRS for the Accounting process dat involved 7 workgroups across Advances, Stocks, Investments, Borrowings, Derivatives, Cash, Fixed assets, CDs and LOCs.
• Coordinatedissue management and TEMPeffectively escalate issues for resolution.
• Documented test scenario results as per the requirements laid out by the FHLBDM for the workgroups led by me.
• Creation and maintenance of Conversion checklist items in MS Access database to monitor progress of conversion/migration over the various mocks and the Go Live event.
• Coordinated wif the business heads and participated in the scheduling of the Mock and live event timelines crucial to the integration process.
• Tracked test scenarios and performed User Acceptance Testing (UAT).

Environment: Waterfall-Scrum Hybrid, Rally, MS SharePoint, MS Office, MS Visio, Track-it, Bank Mate, Calypso, SQL, SnagIt.

Confidential, Houston, Texas

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Gatheird requirements and provided quality documentation of detailed user requirements.
• Also played the role of proxy Scrum Master and Scrum Coach for the team to switch to Scrum effortlessly.
• Lead the UAT for business acceptance and certification.
• Planned, arranged and controlled meetings, workshops and relations wif client/user staff during system investigations and throughout subsequent development work.
• Designed wire frames, graphics, screen mock-ups and participated in usability evaluations - Understanding of user-centered design.
• Created release, roll-out and roll-back procedures.
• Documented system problems and resolutions for future reference.
• Coordinated wif the other BAs to schedule meetings and delivery timelines.
• Was Responsible for the creation and approval of the functional specification. Worked as a technical writer working on technical specifications, converting business specifications into technical specifications, quality control, information security, customer manuals and online documentation.
• Translated Business requirements to functional and technical language wif the halp of Use cases and UML diagrams for developers.
• Organized meetings wif the development teams to elicit use cases and document them.

Environment: Waterfall - Scrum Hybrid, Rally, HP Quality Centre, MS Office, MS Visio, MS Share Point.

Confidential, Buffalo, NY

Sr. Business Analyst

Responsibilities:

• Extensively used Agile Methodology in the process of the project management based on SDLC.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, requirements, to propose alternative solutions and to reach a decision.
• Prepared business requirements documentation (BRD), functional specifications documentation (FSD).
• Followed the UML based methods by using MS Visio to create Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Performed requirement analysis including data analysis and GAP analysis.
• Coordinated work plan between project manager and client wif MS Project, implemented and managed migration process& developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Conducted Impact analysis when their is any change in the requirements and updated the Business Requirements Document (BRD) and Systems Requirements Specification (SRS).
• Performed UI Design and Analysis; Involved in GUI interfacing and prototyping, System Integration testing and created test cases and test scripts.
• Experience in the documentation of system and business requirements and specifications, design and development of test-case scenarios and root-cause analysis, developing test plans, test scripts using SQL, conducting System Integration testing (SIT), user acceptance testing (UAT), training, and implementing new processes and technology.

Environment: Agile- Scrum, Requisite Pro, MS Visio, MS Excel, MS Project, Erwin, Quality Center, Clear Quest and SQL, MS Projects

Confidential, Northbrook, IL

Sr. Business Analyst

Responsibilities:

• Interacted wif business owners to identify business system needs, proposed solutions for business problems and evaluated alternate methods to increase efficiency of the overall process.
• Responsible for maintaining the minutes of all the requirement gathering sessions.
• Worked as a team wif other business analysts to make an object oriented model of the application and create use cases.
• Supported the test team to check the weekly status and report the same to the project manager.
• Extracting the business requirements from the end users by several Requirement Gathering Sessions (RGS) keeping in mind their need for the application, and documenting it for the developers.
• Worked on server check, reporting and maintaining the smooth functioning of the online project. Worked on complex graphical user interface (GUI) and Web-Based user interface (WUI).
• Carried out forward and backward tracing for verification and validation purposes.
• Provided support to the QA team in User Acceptance Testing.

Environment: Rational Requisite Pro, Rational Rose, RUP, UML, SQL, MS Office (MS Word, MS PowerPoint, MS Excel, MS Access), Crystal Reports.

Confidential

Business Analyst

Responsibilities:

• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, requirements, to propose alternative solutions and to reach a decision.
• Prepared business requirements documentation (BRD), functional specifications documentation (FSD).
• Performed requirement analysis including data analysis and GAP analysis.
• Organized meetings wif the development teams to elicit use cases and document them.
• Handled documentation of business requirements and specifications, design and development of test-case scenarios, conducting user acceptance testing (UAT) sessions.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Interfaced wif the client as part of the Requirements Engineering team to finalize the project scope.

Environment: Waterfall, MS Project, MS SharePoint, MS Visio, MS Office, HP Quality Center, Oracle 11g.

Confidential 

Business Analyst 

Responsibilities:

• Interacted wif the stakeholders to get a better understanding of the business processes.
• Gatheird and Analyzed functional requirements, incorporated development and business objectives, and used the information to develop detailed comprehensive test strategies to verify system changes.
• Documented the existing system and verified it wif follow-up meetings.
• Performed Manual Testing and UAT.
• Conducted JAD sessions wif end-users/clients to gather business requirements and translating the same to the development teams.
• Participated in functional walk-through to validate the application design against the test cases written.

Environment: Waterfall Methodology, BaNCS, HP Quality Center, MS Office, SQL Server.

Confidential

Assistant Manager

Responsibilities:

• Spearheaded the Non-performing asset recovery by educating the customers about financial credit history and recovered 35% of the bad loans which were wif the top 10 defaulters.
• Handled draft and other remittances to other branch accounts.
• Drove new account opening promotions.
• Appreciated by management for performance across key metrics and promoted to Technology Officer role.
• Employee of the quarter for 3 consecutive quarters on Deposit mobilization.
• Led a team of 5 members and recovered unpaid rents for the 300+ lockers present in the branch.