QA Analyst Resume Profile

Summary

Sixteen years professional IT experience - systems include Sales Marketing, Insurance Life/DI/Annuities/Medicare Supplemental , CRM, Investments, EHR Electronic Healthcare Records , Tax and Health Insurance
Extensive experience working with both external and internal Clients/Customers
Skilled at developing business process flows/work flows, Use Cases, User Stories and using other standard methodologies to elicit, document and manage requirements
Comprehensive understanding of the SDLC Software Development Life Cycle
Experienced in QA Testing methodologies, Change and Release Management, process improvements and ITIL-based incident and problem management
Strong written and verbal communication skills
Technical Skills, Knowledge Environments
MS Word, Excel, Access, PowerPoint, Visio, Visual Studio, TFS, JIRA
COBOL, CICS, JCL, VSAM, TSO, ISPF, SQL, DB2, UNIX
JAD, UML, PVCS Version Manager, HP Service Manager, HP ALM, VB, Java, C , C , ASP.NET, HTML, XML, PHP and other web-based technologies in a multi-tiered environment
ITIL Foundation Certified
Scrum Master Certified SMC via SCRUMStudy

Professional Experience

Business Analyst IV

Confidential

Full-time Business Analyst working on a multi-phase project to digitize and automate the current paper process for Life, Health and LTC New Business, POS and Claims. Also working on a large project for customer-facing implementation of our TPA Third-Party Administration solutions.

Senior Business Analyst

Confidential

Full-time Business Analyst working on multiple projects to document and manage system solutions to business problems and opportunities, participating in rollout of Agile methodologies, facilitating quality software through collaboration and focus on delivering business value. Pursuing CBAP and obtained Scrum Master Certification.

Senior Business Analyst

Confidential Contract position documenting and managing detailed solutions for marketing systems, concentrating on sales proposals and contracts. Agile methodologies used with JIRA for tool support. Received ITIL Foundation Certificate.

Senior Business Analyst

Confidential

Documented and managed detailed solutions for Financial systems Billing and Premium Accounting based on the new health care exchanges under the Affordable Care Act. Focus on EDI Electronic Data Interchange for the 820 and 834 files inbound and outbound, DB2 for Mainframe, and web services as back-end systems to support group and individual health policies through their life cycle.

Senior QA Analyst Team Lead

Confidential

Documented and tested changes based on federal and state requirements for tax software. Assisted in the use cases for a new tax software platform implementation and trained new employees on existing legacy software. Served as Team Lead for the State Tax Testing group, managing work load of regular employees as well as seasonal help. Conducted interviews for new positions and managed performance for existing employees.

Business Analyst

Confidential

Documented and managed detailed solutions based on state requirements and customer implementation of highly configurable/customizable Electronic Healthcare Record EHR systems. Led requirements sessions with customers and coordinated implementation of software products. Customers included two of the biggest counties in the state of Texas, Spokane Mental Health state of Washington , and Adult Child state of Indiana . Trained and supported customers provided ongoing Production support for software products.

Team Lead Change Management Coordinator

Confidential

Led the organization and documentation of changes to the company's internet applications. Used Enterprise Change Management system HP Service Manager , and followed best practices to assure quality software and reduce incidences/outages. Designed and implemented process improvements for handling ongoing release of software changes.

Business and Systems Analyst

Confidential

Developed and maintained Business Rules and detailed Requirements Functional and Non-Functional based on input from Clients and other Subject Matter Experts. Used UML Use Cases and other standard templates to guide Clients from various departments toward appropriate system solutions to their business problems. Led testing efforts and coordinated implementation of ongoing software releases. Systems included insurance, CRM and investments.

QA Test Coordinator

Confidential

Served as QA test coordinator for a large software package. Developed tools in DOS batch and Visual Basic for maintaining archive integrity and control over key configuration items. Used standard release procedures, analyzed shared component conflicts and testing impacts, and coordinated over 100 application contacts who contributed to the software package.

Teacher - Instructor

Confidential

Taught English grammar and writing skills at a technical/business college in Milwaukee, WI. Responsible for classes of up to 35 students. Duties included lesson planning and design, implementation, and grading of quizzes, exams and essays.

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