SUMMARY

• Over 7+ years as an IT Quality Assurance Analyst/Tester, worked and experienced in testing web and client server application.
• Created Test Strategies, Test Plans, Test Scripts, Tester Cases, and Test Metrics as well as excel in bug tracking, analyzing the defects and reviewing test cases.
• Proficiency in automation tools such as QTP.
• Expert in Black box testing such as Functional, Integration, Smoke, Regression, System, Unit and Acceptance; also highly skilled in executing test cases and analyzing BRD (Business Requirement Documents).
• Experienced in designing, implementing and maintaining software test solutions, experience using Quick Test Professional.
• Experienced in documentation like Test Plan, BRD, Reports with high quality
• Experience in conducting/facilitating JAD sessions with superior organization and presentation skills.
• Have strong knowledge of SDLC methodologies (Software Developments Life acycle).
• Gathered business requirements by conducting detailed meeting with business users and stakeholders.
• Excel in Web and E commerce applications using manual testing wrote.
• Worked and manually tested different environment such as Windows and UNIX to test various applications thru out my career as a Quality Assurance Analyst.
• Extensive experience in handling multiple tasks in various projects.
• Expertise in QC/ALM 11.0 version.
• Extensive interaction with the end users while UAT.
• Exceptionally organized, efficient and precise with strong liaison skills, strong verbal, written and interpersonal communication skills, analytical thinking with good business acumen

TECHNICAL SKILLS

Testing Tools: Mercury Interactive Test Suites (QTP 8.2, Test Director), Jira, Quick RulesManual Testing, Quality Center, Target, Discovery, & Boss (Mainframe)

Auxiliary Skills: Microsoft Project, MS Access, MS Project, Excel, Word, Power Point, Visio

Operating System: Windows 95/98/2000/XP/2007 and UNIX

Languages: SQL, Java

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Subject Matter Expert/Sub - Lead/Business Analyst

Responsibilities:

• Participating in project initiation meetings to assess the purpose, scope and vision of the project by interacting with the CLIENT at SSA.
• Analyzed Business Requirements documentation and develop test plan from end to end testing of the Telephonic Application
• Extracted test cases from the functional requirement specification, Technical Requirement Specification and UI documents and wrote detail test procedures in Excel to cover the entire functionality of the application.
• Communicated and interacted on a regular basis with project manager and development team during different stages of the project.
• Involved in tracing of the test cases with the new enhancements specification through RTM
• Managed schedules and collaborated with different teams working on the project.
• Assisted with required data analysis, interpretations, correction and document presentation for various assignments.
• The scope of the project is to focus on testing the set of requirements that is expected to move to the production as production release to ensure that the release meets the user expectations
• Designed requirements traceability matrix to trace/manage business requirements.
• Prepared 1000+ test scripts for CARE 2020 project.
• Updated the Scripts related to Telephonic Application.

Environment: QC, MS Office Suite, Rational Requirements Management Tools and XML

Confidential, Birmingham, AL

Business System/Coordinator/Execution Analyst/Sr. QA

Responsibilities:

• Expertise in Problem solving and Tracking Bug Reports using ALM.
• Updated the downtime of the OLB application to peer’s.
• Participating in project initiation meetings to assess the purpose, scope and vision of the project by talking to the key stakeholders in the organization
• Created Test Plans
• Analyzing test requirements and reviewing the documentation
• Executed previous Tests (Test Scripts) using QTP
• Reviewing Test Cases before sign off.
• Creating Use Cases and validating with development using SDLC approach.
• Creating UI documents.
• Gathering and documenting project deliverables.

Environment: Mainframe, Yodlee, Word, Excel, PowerPoint, QTP, ALM (11.0), JIRA and DB2

Confidential, Charlotte, NC

Sr. QA Execution Analyst

Responsibilities:

• Expertise in Problem solving and Tracking Bug Reports using ALM.
• Updated the downtime of the OLB application to peer’s.
• Creating new Customer profiles in BOSS application and linked them to accounts.
• Creating new online ID’s For testing Purpose
• Communicated and directed the team regarding new updates and forward the information related to Bill Pay. Worked/used on numerous 3rd party tools like: YODLEE, LEAN, FISERV, and Mainframe
• Worked/helped offshore team to verify the same result on particular script/step of the application.
• Manually conducted Positive and Negative tests. Analyzed system specifications.
• Analyzed the results of defects in ALM and re-tested the show stoppers.
• Trained New Rookies (Testers) and KT (Knowledge Transfer) for new group of Analyst regarding the SDLC, Project details and set up their data to their respective ID numbers.
• Created Reports on: How to Document and report bugs found during each phase of the testing cycle to the QA Testing using ALM.
• Took the responsibility of consolidating the User Acceptance testing Results by the entire team and provided the documentation for the test manager
• Customer/end user interaction is major responsibility while doing the User Acceptance testing for the knowledge transfer as well as to resolve the customer issues
• Involved in Test strategy creation for the UAT by identifying the set the test cases that are related to the release of the application
• User acceptance testing Defects are Identified and recorded in the ALM.
• Was involved to establish the configuration Management process for the release as part of the QA team
• Involved in establishing the trust between the configuration team and testing team to build the environment baseline, which has been updated with the release baseline
• Interacted with Teams, Manager and clients to Identify process flow and narrative for our vendor management process.
• Identified the required e-Bills Test data to execute. Execution of Manual Test procedures.
• Tracked Defects in ALM.
• Prepared status summary reports with details of executed, passed and failed test cases using Test Manager in the training.
• Made extensive use of MS Office tools to create and maintain documents such as test plans, test execution and test results documents
• Conducted and Initiated Triage calls related to deployment issues or defects.
• Interacted with UAT team and Line of Business in solving the issues.
• Supervised, Trained, Updated team information related to the project.
• Complete knowledge of Front End testing and Back End testing using Black Box testing Methodology

Environment: JAVA, Mainframe, Yodlee, Lean, Window, Quality Center, Word, Excel, Target, Discovery, WCC, Weas less and Dartnet.

Confidential, Fairfax, VA

QA Analyst

Responsibilities:

• Tested the software using Manual Testing Techniques.
• Preparing and executing the Test Cases & Test Data. Involved in testing different Modules,
• Prepared test cases for User Define Enhancement, Imaging and Commissions Sales Fee.
• Current Projects and Goals to achieve by solving PMR (Bug) created and Ad Hoc Testing.
• Responsible for executing and maintaining test scripts/cases in QTP & QC
• Performed Functional testing, Acceptance Testing, Regression testing and System testing.
• Detecting bugs & classifying them based on the severity and priority in JIRA Bug Tracking system.
• Creating Automation Test Plan and getting approvals
• Configuring QTP Tool settings, Object Identification and globalizing the settings
• Creating, Storing, Organizing, and managing Test Automation Resources
• Interacted with Developers regarding new updates, solving issues which prone to be a show stopper.
• Attended meeting and interacted with Business Analyst and developers to acquire knowledge regarding new requirements. Helped and Performed as required to meet the deadline.
• Creating, Enhancing, debugging and Running Tests
• Organizing, monitoring defect management process
• Handling changes and performing Regression Testing
• Finding solutions for Object Identification issues and error handling issues
• Co-coordinating team members and Development team in order to solve issues.
• Interacting with client side people to solve issues and update status.
• Worked on METADATA which uploads images to Fedora (3rd Party tool) to transform the image files in the application.

Environment: JIRA, Window, QTP, Quick Rules, QC, Metadata, Fedora, J2EE, MS Word and Excel.

Confidential, Indiana

Quality Assurance Analyst

Responsibilities:

• Developed Manual Test cases for specific functional requirements.
• Made recommendations for manual and automated testing of varied functionality.
• Scripted test suites in QTP for functionality testing of web pages.
• Performed regression testing to weekly builds.
• Used PVCS Version Manager to check out the latest versions of the build for testing purposes, check in the updated test cases and test documentation periodically.
• Participated in status meetings to report issues.
• Communicated with developers through all phases of testing to prioritize bug resolution.
• Understanding Test Requirements and analyzing the Application.
• Creating Tests/Test Scripts using keyword driven methodology.
• Creating reusable components.
• Performed system and regression testing for new releases.
• Worked with developers to reproduce errors and resolve software issues.
• Debugging Tests and Fixing errors
• Executing/Running Tests
• Performed Navigation testing and cross browser testing with IE and Netscape to test the application behavior using Quick Test.

Environment: QTP, Test Director, PVCS Version Manager, MS Office, Window XP, SQL, UNIX.

Confidential, New York, NY

Quality Assurance Tester - Trainee/Junior Level

Responsibilities:

• Knowledge of Software Development Life Cycle (SDLC) and Test Methodology
• Expertise in Problem solving and Tracking Bug Reports using Test Director 7.6
• Manually conducted the Sanity test.
• Manually conducted Positive and Negative tests
• Complete knowledge of Front End testing and Back End testing using Black Box testing Methodology
• Designing Test cases and Test procedures for the AUT
• Analyzed system specifications.
• Excel in writing Test plans and implemented numerous test cases in Test Director
• Analyzed the results of manual and automated tests.
• Tracking and reporting defects, using Test Director.
• How to Document and report bugs found during each phase of the testing cycle to the QA Testing using Test Director.
• Prepared Test plans based on analyzing the user cases, Business process specification documents and User Interface documents.
• Identified the required Test data to execute Test Cases.
• Execution of Manual Test procedures.
• Tracked Defects in PVCS Tracker.
• Performed End-to-End testing manually
• The functional testing of web pages.
• Prepared status summary reports with details of executed, passed and failed test cases using Test Manager in the training.
• Made extensive use of MS Office tools to create and maintain documents such as test plans, test execution and test results documents
• Validating the back-end data by using SQL queries.
• Performed Smoke testing on all code which was old applications for training purpose.
• Learnt how to analyze system specifications and developing detailed system test Plan
• Developed Test Procedures and Test Cases.
• Learnt Manual Testing for the whole system
• Acquired knowledge in Functionality Testing, Security Testing, Parallel Testing and Regression Testing.