PROFESSIONAL SUMMARY:

• Qualified professional with over 7+ years experience in IT field as a Business analyst covering all the phases of analyzing, modeling, implementing and validating systems. Implemented and coordinated various projects using both iterative software development life cycle principles and classic waterfall methodologies, while designing, developing, and implementing innovative Business Processes, Data Modeling and system solutions using effective approaches and new technology. Well recognized for strong technical competencies, requirement gathering and effective communication skills across all levels.
• Extensive experience in requirements gathering by consulting with Business Owners, Developers, Stake holders, Testing Team and Customers.
• In depthknowledge of developing business process and system solutions for Healthcare, Retail, Consumer Lending and Mortgage applications. Reporting and following up on the implementation of the reports.
• Knowledge ofHIPAARegulations4010A1 and 5010forANSI X12N.
• Understanding of the EDI transaction sets837, 835and standards on data exchange process in theHealthcare Industrybetween various covered entities.
• Knowledge ofICD - 9 & ICD -10codes for diagnosis and procedures.
• Experience in Project Development Lifecycle (PDLC) and knowledge of SOX compliance.
• Project Management skills include maintaining Project plan, defining Project Scope, Business Process Analysis, Business Process reengineering, risk and issue management, Change management, maintain and resolve issues throughout project lifecycle.
• In depth knowledge of Software Development Life Cycle (SDLC), with understanding of various phases such as Requirements, Analysis/Design, Development and Manual Testing.
• Carried out projects focusing on primarily change management and gap analysis.
• Experience in project life cycle in a structured change management environment using proprietary methodologies, Agile and RUP (Rational Unified Process).
• Complete technical documentation of most projects.
• Experience in ECM project management and implementation.
• Knowledge of data warehousing tools and data mapping.
• Experience in collecting business requirements, developing business requirements document (BRD), use cases, and Functional requirement document (FRD) etc.
• Experience in creating clear, and concise documentation for technical applications.
• Experience in developing various diagrams like use case diagrams, class diagrams, activity diagrams etc.
• Knowledge of UML and Use cases.
• Experience in various testing strategies like Unit/System/Integration/ End-to-End / User Acceptance Testing (UAT) and Manual (Functionality Testing) of UI and Web Applications.
• Analyzed and synthesized results from Joint Application Development (JAD) session proposed alternative tasks and transform those into Business Requirement Document (BRD),
• Experience in using product lifecycle management (PLM) is the process of managing the entire lifecycle of a product from its conception through design and development.
• Conducted change management sessions and monthly reviews.

TECHNICAL SKILLS:

Software: BASIC, C, JAVA, HTML

Databases: Oracle SQL, MS Access

OS/Platforms: XP/Vista, Windows NT/98/2000/XP/7, LINUX

Applications: MS Office(Word, Excel, PowerPoint), Reporting, Billing Analysis, MS Project

Methodologies: SDLC, RUP, UML, Agile (SCRUM), Waterfall, Six Sigma DMAIC/DFSS Methodology

Testing Strategies: Integration, Unit System, Black box, White Box, UAT, KJ Analysis, Top-Two Box, Bottom-Two Box, SPSS statistical tests, SWOT

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, New York, NY

Responsibilities:

• Acted as liaison between functional business units and application team managers to assist in defining objectives, requirements, functions, and priorities of applicable business system related projects.
• Using RUP and UML methodologies and Requisite Pro tool to design, document, and manage requirements throughout the full lifecycle of the project, i.e. definition, design, and testing phases.

  Prepared Business Process Models, which included modeling of all activities of the business from conceptual to procedural level.

• Analyzed various kinds of risks that had to be accounted such as Asset Class Risk e.g. Personal Loan Risk.
• Provided support in creating, developing, verifying and testing the online mortgage web application.
• Assisted Project Manager with the project plan and business case documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestones.
• Conducted various meeting sessions with the development team to understand the technology and the procedure of deployment.
• Installed web application with proper documentation.
• Used Story Boarding for interviewing the managers of accounting, customer service and business departments to determine business needs, resources available and time constraints for the project.
• Participated as BA on new mortgage loan origination system project, defining requirements, UAT testing and facilitating meetings with Seniors Managers, vendors and subject matter experts.
• Created Wireframes and page mockups to help business users visualize the website.
• Using Rational Requisite Pro created and maintained requirements for the web portal in User Requirement
• Specified, and detailed Functional Requirement Specification.
• Created Use case and Activity diagrams using MS Visio to give web developers a better idea of the application design.
• Managed change requests from business users and web developers and conducted JAD sessions to resolve conflicts between keys users and web developers.
• Translated business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.

Environment: RUP, Java, Web logic, SQL, C++, MS Visio, MS Project Unix, SCRUM, Rational Requisite Pro, UML, Lotus Notes, Win Runner, Rational Rose, Clear Quest, Test Director, Agile

Business Analyst

Confidential

Responsibilities:

• Acted as a liaison between the business team and technical team while collecting inputs from the stake holders.
• This application is an upgrade with serious business process changes. As a BA, was responsible for performing Gap analysis for both previous and current Business Requirement Documents.
• Was majorly involved in designing business rules and requirements for EMR on HIPAA compliancy basis.
• Liaison with cross-functional teams to develop Healthcare Claims Processing system, Healthcare portal, Care Management solutions.
• Provide solutions on Claim Processing Application for the implementation of HIPAA, mainly used for AR (Accounts Receivable) claims
• Designed UI screens and data renders.
• Creating BRD’s, FRD’s and decompose them to technical requirements.
• Design Business flow diagrams, Data flow diagrams, UML activity diagrams and Use cases using MS Visio.
• Constant communication between test team, development and business team in clarifying the functionality issues and requirement specification.
• Resolving conflicts between the various teams by grouping them and conducting meetings.
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA teams in fixing errors and User Acceptance Testing (UAT).
• Prepared the Test plans and Test cases to successfully perform the system integration testing, and functional testing.
• Analyzed system requirements and developed detailed Test plan and Test cases for testing the functionality.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.

Environment: RUP, MS Visio, MS Project Unix, Rational Requisite Pro, MS Office, Agile, UML, Rational Rose, Test Director, MS Access

Business Analyst

Confidential

Responsibilities:

• Assisted the Project Manager, to prepare the vision and the scope for the project.
• Prepared Business Requirement Document and Functional Requirement Document for the gathered requirements.
• Worked with the Stakeholders, Project Manager and senior Business & SQA (Software Quality Assurance) Analysts in defining, documenting the business needs and Business Process flows.
• Facilitated JAD workshops to identify project objectives and limitations and identification of key performance indicators.
• Conducted various Elicitation techniques apart from JAD workshop to gather requirement from stakeholder for supply chain management.
• Used RUP and SDLC methodology, and managed the iterative cycles through an effective project plan created using MS Project.
• Participated in and contributed to “as-is” and “to-be” Process Modeling Sessions, and build process models responsible for analysis and reporting.
• Determined the customer relationship management process and allocated the necessary resources for smooth functioning of the procedures.
• Conducted walkthrough sessions with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Coordinated with the team Product lifecycle management (PLM) is the process of managing the entire lifecycle of a product from its conception through design and development.
• Extensive experience in Product data management (PDM) is the use of software or other tools to track and control data related to a particular product.
• Performed feasibility and adaptability study to identify the business critical areas from user perspective
• Documented the Functional Requirements (FRD) and the System Requirements documents.
• Performed Gap analysis by identifying existing technologies and documented the enhancements to meet the end state requirements.
• Worked actively with the QA (Quality Assurance) team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT) in PL SQL.
• Implemented agile (SCRUM) methodology for running the project.
• Analyzed test results and reported necessary corrective actions to the development team. Aided in regression analysis.
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements.

Environment: Ms Office, Mainframes, Share Point, Ms Access, Agile (SCRUM), Windows XP, Snag IT, Congas, Audit Studio, Ms Office, HTML,ETL, Data warehouse.

Business Analyst

Confidential

Responsibilities:

• Captured and tracked business and functional requirements; developed use cases, process flows, and data flow diagrams and documented systems specifications.
• Conducted gap analysis and systems evaluation; submitted the system maintenance/enhancement/scalability reports and systems limitation reports as the final deliverable.
• Planned and rolled out new products for non-resident customers.
• Conducted presentations and programs to various bank branches for security systems and user authentication.
• Carried out primary and secondary market research, conducted focus group interviews, and analyzed data source and product viability for a variety of market segments.
• Worked as an interface between the users and the different teams involved with application development to enhance understanding of the business and IT processes

Environment: MS Office, Rational Rose, SQL, Oracle 8.0, Visual Basic 6.0

Quality Analyst

Confidential

Responsibilities:

• Reviewed System Software Specifications, User Requirement Specification, and Feature requirement Specification to write Test Plan.
• Was involved inblack boxtesting.
• Participated in creating requirements traceability matrices, and test plans.
• Designed Test Case Templates. Created and executed Manual Test Cases and Test Scripts.
• Written positive, negative test case and conducted tests as needed.
• Enumerated the possible combinations and situations for a piece of code and designed tests for all of them.
• Manually performed Functional testing that includes Security, Unit, System testing.
• Used SQL queries to verify the database in the Oracle Server.
• Test Director was used for defect management.
• Reviewed various project developments, system test and project life cycle documents and provided comments.
• Understood existing “as-is” payroll process and defined a new payroll process for India and US.
• Built/Enhanced existing systems like Interest Subsidy Application, Bus pass application etc.
• Automated payroll inputs from other systems.
• Implemented new Process by System automations and introduced account checkpoints.

Environment: SQL, C++, MS Visio, MS Project Unix, UML, Test Director