SUMMARY:

• Over 7+ years of using Software Development Life Cycle (SDLC), Service Oriented Architecture (SOA), Web services, API’s to design, develop and implement innovative products, Well recognized as a hands - on, pro-active troubleshooter who can rapidly identify business problems, formulate strategic plans, initiate change and implement new processes in challenging and diverse environments. Excellent team player with superior analytical, negotiation and problem solving skills, experienced in leading teams of diverse backgrounds to make sound business decisions based on analysis of short-term and long-term business needs.
• Thorough understanding of different Software Development Life Cycle (SDLC) with specialized focus on Agile and Waterfall methodology
• Experience in Requirements Gathering techniques to verify and validate business and system needs.
• Effectively facilitated Joint Application Development (JAD) sessions to gather requirements.
• Interact with the SME,Businessand IT team during the Joint Application Requirement (JAR) sessions to gather thebusiness requirements.
• Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Specifications (FRS) and Traceability Matrix & Reports, Test plan and Test cases
• Developing Quality-of-service requirements, Functional Requirements, Technical requirements.
• Extensively involved in designing Use Cases, activity and sequencing diagram using UML Modeling.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Utilized requirements gathering techniques of agile methodology that include conducting interviews and discussions with users, observing and documenting business processes, conducting joint application design (JAD) sessions and workshops with clients, distributing and collecting questionnaires and building prototypes
• Incorporated Agile methodologies and SCRUM techniques to manage the reporting requirements
• Created and maintained Narrative Use Cases (BusinessUse Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.
• Experience in taking meeting minutes and storing the project documentation in lotus notes and storing useful information/documentation in share point site.
• Excellent skills in client relationship management, interaction with business partners, subject matter experts, portfolio architects and technology partners.
• Skillful implementation of different requirements elicitation and validation techniques such as walk through, interviews, brainstorming, presentation and storyboarding.
• Proficient in writing Test Plans, Test Scripts, Test Scenarios, Test Cases and experience in executing Integration, System, Regression and User Acceptance testing.
• Experience in conduction regular reviews, walkthroughs and inspections of documents with project stakeholders including customers.
• Performed data modelling, periodic report validation and data analysis by writing SQL queries
• Created reporting templates using Tableau and schedules for work areas to use to report statistics. Assigned roles to work area representatives for reporting.
• Expertise in performing Process Analysis, System Analysis, Use Case Analysis and design.
• Lead the day to day aspects of the project such as creation and management of the project plan, support of the design, build and testing efforts, as well as deployment and successful use of the solution.
• Experience in Gap analysis to compare As-Is with To-Be business processes and offered solutions.
• Excellent Analytical & Logical Abilities, Detail-Oriented Problem Solver
• Excellent verbal and written communication skills to deal with all levels of management.

TECHNICAL SKILLS:

Languages and Tools: UML, Requisite Pro, Rational SoDA, Rational Clear Case, Rational Clear Quest, Mercury Test Director, Load Runner, Quality Center, MS Project, MS Visio, MS Office Suite, XML, Teradata, AGILE/SCRUM, Excel, SQL, PL/SQL

Databases: Oracle 8i/9i, MS SQL Server, MS Access

Environment: s: Windows 9x/NT/2000/XP, UNIX (Sun Solaris, AIX, HP-UX), Linux, Mainframe

PROFESSIONAL EXPERIENCE:

Confidential, Wellesley, MA

Sr. Business Analyst

Responsibilities:

• Was also involved in gathering Business Requirement of Data migration for legacy system and Data integration under Agile-Scrum Methodology.
• Responsible for Business and Data Analysis with Requirement Gathering and Documentation.
• Created and published Tableau reports utilizing complex calculated fields, table calculations, filters, parameters.
• Worked as a Product Owner in Scrum Meeting.
• Created User Stories to support thebusinessneed. Prioritize and Maintained the Product backlogs and Sprint backlogs
• Participated in building and visualizing dashboards using Tableau Desktop.
• Used Tableau visualization software to generate Tableau combination dashboards.
• Conducting seminars and personal interviews to gather and discuss the requirements, keeping track of minutes of the meeting and preparing agendas.
• Conducted JAD Sessions with the subject matter experts, stakeholders and other management teams in the finalization of the User Requirement Documentation.
• Created Use Case specifications, business flow diagrams, and Activity and Sequence diagrams using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with all possible alternate scenarios.
• Assisted project manager with the creation of Project plan covering Project Schedule, Assignment of tasks, Risk management Plan, Job Scheduling and Test Strategy.
• Reviewed test cases written by team and made modification for better execution of test cases.
• Sound
• Gathered and Analyzed application security services and Web Services Security - Operation-Level Security.
• Created and maintained the Interface Control Document (ICD) for the internal web services and data-feeds.
• Responsible for providing primary leadership in designing, leading, and directing all aspects of UAT Testing.
• Conducted Gap analysis and documented inconsistencies between the product enhancements.
• Experience in XML.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Extensively worked of MS-Excel for Data Analysis including Pivot table and Graphs.
• Analysed data on regular basis in order to improve the quality of data available.
• Performed data integrity testing by executing SQL statements.
• Perform migration and testing of static data and transaction data from one core system to another.
• Used MS Project for effectively controlling plan and resources.
• Used Agile Methodology to effectively implement project plan and resources.

Environment: Windows XP Professional, Oracle9i, MS Access, MS Excel, RUP, Agile/Scrum, Oracle, UML, Rational Rose, Requisite Pro, OOAD, Clear Case, Rational Clear Quest, MS Office suite, MS Visio.

Confidential

Business Analyst

Responsibilities:

• Followed Agile Software Development Methodology and through various iterations and storyboarding interviewed stakeholders and end users using user stories in order to create use cases for the development team.
• Identified gaps between current policies and procedures and new HIPAA 5010 compliance and developed an action for the migration process.
• Conducted data modeling and research alternatives for the development of business requirements. Performed data analysis with high complexity in support of ad-hoc customer requests. Developed SQL, SAS queries and reports for analyzing and presenting the data.
• Implemented and documented Care Advance Enterprise 5.x (CAE) installation in DEV, QA, TRAIN, UAT and PROD Environment from third party vendor.
• Worked extensively on Care Advance & IHMF software, implementation, configuration and supported project.
• Mapped process flows; assessed as-is processes through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
• Knowledge of Project management principles and practices, defines and creates schedules, statements of work, directs, and coordinates projects by establishing a work plan, arranging staffing, assigning duties, producing reports, and ensuring the progression and completion of the project.
• Managed the team of consultants responsible for developing on-demand Medicaid Management System reports.
• Analyzed Requirements and created business requirement document (BRD), current business process flow, future business process flow, use case diagrams, and activity diagrams using Microsoft Visio.
• Managed project: personnel responsible for implementation of the project tasks (hold and chair regular works meetings, motivate staff, manage conflicts and crises).
• Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within all project phases
• Facilitated JAR sessions, JAD session, wrote Status Reports, Oral Presentations, Emails and coordinated extensive communication network through interviews with end users, Tech team and other non-technical team members.
• Validated the following: 837 (Health Care Claims or Encounters), 835 (Health Care Claims payment/ Remittance), 270/271 (Eligibility request/Response), and 824.
• Performed data analysis by using SQL queries using Microsoft SQL Server Studio and PLSQL Developer.
• Prepared UAT Materials UAT Test Cases to include various steps involved for UAT and to have proper coverage of requirements.

Environment: UML, MS SQL Server 2008, JAD, SAS, MS Visio, MS ProjectQuality center, ERP System

Confidential

Business Analyst

Responsibilities:

• Gathered and developed business requirements, user requirements, and functional requirements, and documented the same by creating Use Case Document and Functional Requirements Document in accordance with the company’s policies and procedures.
• Interacted and arranged meetings with Business End users to gather business requirements for changes triggered by Government regulations and HIPAA, Business needs and process improvement.
• Articulated business requirements from user interviews, and discussions with stakeholders. Documented the Business Requirements based on stake holder inputs.
• Participated and conducted various JAD sessions allowing different stakeholders to communicate their perspectives with each other, resolve any issues, and come to an agreement quickly.
• Identified and created all necessary business use cases from requirements, created activity diagrams, sequence diagrams, and class diagrams using Microsoft Visio.
• Worked with GUI team for designing the screens and assisted in developing mock-up screens and prototyping of the user interface and usability testing.
• Proficient in coordination with the client and getting the business sign off, Worked with the software architects/developers to ensure that the applications conform to customer requirements.
• Coordinated and Participated in Multiple War Room discussions during Requirement Elicitation, Development and Delivery of Multiple Sprints.
• Accountable for conducting DSM (Daily Stand-up Meetings) with the entire team and discuss the sprint plans, backlogs (product / sprint), and laydown the strategy and have face-to-face communication, at the end of each sprint, participate in reviews and retrospective meetings.
• Liaison between users and Development / QA Team for requirements and conducted JAD sessions also acted as a liaison between the business team and technical team and was instrumental in resolving conflicts between them.
• Involved in the peer review of Test Plans, Test Cases with the QA team to verify implementation of new features and enhancements. Involved in developing and executing test scripts, test cases, data sets and user procedures.
• Developed and maintained Requirements Traceability Matrix (RTM) to trace each software requirement.
• Have used concepts of Waterfall methodology for some of the development projects.
• Gap analysis was performed to identify AS-IS processes of claims transactions of 4010/4010A standard and TO-BE processes (ICD-9 and ICD-10 compliance requirements) of 5010 standard.
• Gained a clear understanding of the claims adjudication and reimbursement systems based on HIPAA X12 5010 standards
• Gap Analysis was also carried out to decide the impact on EDI Transaction Set and Code List implementation by the HIPAA 5010. Changes were proposed to bring the affected systems into HIPAA compliance.
• Worked on Applications Development (Third Party Provider/ Payer) in electronically involving the (EDI) transactions to the CMS: In bound {837 (P/I/D) used for submitting the health care Claims; Out bound transactions as 835 {Electronic Remittance}. Also worked on the inbound transactions 271/272 for Claims Eligibility and the Out bound Transactions 277 for Claims enquiry and response.

Environment: Agile, Waterfall, UML, Use case, Activity/ state diagram, MS OfficeOracle DB, JAVA

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Defined the scope of the project and identifying the major actors.
• Extensively performed GAP analysis in the project as there were numerous ‘As-Is’ and
• Facilitated numerous Joint Application Development (JAD) sessions utilized for the creation of design documents and system specifications for applications.
• Established a Business Analysis methodology around RUP (Rational Unified Process).
• Gathered requirements from users, focusing on Risk Professionals.
• Responsible for writing High Level Business requirements.
• Responsible for decomposing High Level Business requirement into functional specifications.
• Identifying the transformation logic involved in the project.
• Executing complex SQL statements and performeddataanalysis on OracledataBase.
• Efficiently created Use Case diagrams, Activity Diagrams, OOD and Wireframes diagrams using MS VISIO.
• Designed the conceptual data and business process models.
• Extensively involved in Data mining, Data mapping and Data modeling.
• Frequently communicated with the Data Architect team for gathering requirement regarding the data mining and ETL processes.
• Responsible for converting functional specifications into technical specifications.
• Involved in identifying the ADHOC scenarios.
• Identified the hierarchy for drill down process.
• Created master test plans with the help of QA team and was responsible for conducting the testing and defect analysis.
• Responsible for writing testing manuals and of the end users.

Environment: SQL Server 2008, Windows XP Professional, Java, Doors,MS Office 2007MS Visio 2007, MS Project 2007, Rational Requisite Pro, Informatica Power Center 8, UML, XML, PHP

Confidential, Weston, MA

Business Analyst

Responsibilities:

• Facilitated collection of User Requirements and Business Requirements from Business User Group such as to document Business/User/Functional/Technical Requirement Specification using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system
• Prepared requirement documentation and developed prototype of mockups (GUI).
• Developed Functional Specifications document, Use Cases, Process Flow diagram, Storyboard and Requirements based on final business requirements and enhancements.
• Designed and validated the source target mappings.
• Performed Data mapping, logical data modeling.
• Prepared workflow diagrams using Visio to analyze As Is and To Be scenarios, designed new process flows and documented the business process and various business scenarios.
• Implementing test strategy and business rules for the internal systems and workflows by enhancing existing systems, workflow, testing and developing new functional requirements.
• Used various Microsoft Office tools to create and document and as tool for communication and analysis for the business processes.
• Collect and maintain resume and candidate information through website data, and generate reports and dashboards for internal usage for sales of, services and products by the, Sales and Marketing teams.
• Point of contact for quality related goals related to business proposals with new and prospective customers requiring products and services.
• Engage actively in change management of web technologies and products targeted at meeting quality expectations of wide variety of clients, HR activities, forecast sales, plan and execute sales, client management etc.
• Responsible for understanding new acquisition and business development, understanding specific needs of each customer and efficiently leverage technologies and tools to provide high quality of service required for the retention of clients.
• Conducted various elicitation techniques using interview, market research, and brainstorming sessions.
• Schedule weekly calls with clients and based on that prepared Meeting minutes.
• Coordinate with client and manage their business needs.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Created Change Requests records in Rational Clear Case for making changes in the Business Document
• Implementation of system enhancements and conversions which included developing detailed documentation for and testing.
• Created business requirements and test plans for the web development teams and aiding in automation of system testing, reporting of data and Data ware housing related to sales.
• Developed user manuals, program documentation, manuals, and operational procedures.
• Worked with SQL queries to extract application data to perform application validations.

Environment: UML, MS SQL Server 2008, JAD, SAS, MS Visio, MS ProjectQuality center, ERP System

Confidential

Business Analyst

Responsibilities:

• Followed Unified Modeling Language (UML) methodology using Requisite Pro and Rational Rose to create/maintain: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams
• Arranged JAD sessions with business users and development team to drive out detailed business requirements.
• Reported project progress to the team, senior management and all stakeholders periodically.
• Surveyed upcoming customer needs and coordinated with technical subject matter experts to identify technologies that would lead to increased market share in both factory deliveries and engineering services.
• Analysed business scenarios to track possible business outcomes for the functions which could be incorporated into more detailed test scripts.
• Attended daily SCRUM and guided QA and Developer regarding the defects, technical specification Documents and Mapping documents.
• Involved in Configuration Management, Requirement Management and analysis
• Prepare test plans and requirements to integrate internal and external systems information to produce management level data/information for executives to improve on call processes. Create functionalities and process flows to ease the access to information for the individual customer service agents, and enhance same features for both reporting and monitoring of information and call quality by the higher level management.
• Wrote SQL queries and test scripts to support data search, extraction, loading, sorting, and automated testing.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system. Extensive experience of conducting UAT and issue resolution.
• Authored Data flow diagram, sequence diagrams and business process and prepared the user manuals.
• Managed financial spreadsheets and vendor accounts. Spearhead collection processes and documented test scripts for Integration testing. Helped users in integration testing and provided support on planning manage accounts receivable personnel.
• Designed and supported in Test cases, Test plan creation and Companion Guide from development stage to production, including both internal and external requirements.
• Correspondence with clients and vendors on a regular basis.

Environment: UML, JAD, SAS, MS Visio, MS Project, Quality center, ERP System