SUMMARY

• Dedicated senior analyst with 10 years of experience in customer service delivery, management of administrative processes, and quality control.
• Qualifications include excellent services management abilities, strong communication skills, comprehensive knowledge of federal/state healthcare regulations, and ability to team with diverse work groups in achieving organizational objectives.
• Deliver effective presentations in both large and small group settings.
• Proven track record of working well under pressure in multi - task management environments.
• Able to work well in self-managed and team based environments.
• Experienced working within dynamic government regulatory constraints and policies.
• Understanding the policies surrounding the affordability act and working with federal and state authorities to implement an exchange that exhibits them.
• Involved in prioritizing and managing the product backlog to maintain federal compliance.
• Strong experience in conducting JAD sessions, user acceptance testing (UAT) and documentation of test cases.
• Proficient in requirement gathering analysis via user interviews, brainstorming, document analysis, user stories, process flows, structured walkthroughs, focus group prototyping, requirement workshops, and inference through existing systems documentation and procedures.
• Excellent skills in business modeling use case development tools/MS Visio. Proficient in customizing existing business process, workflows, activities and deliverables.
• Conducted agile/scrum sessions, developed user interfaces designs and requirements, providing traceability across project by analysis and review of project elements including testing artifacts, end user support documentation and training materials.
• Produced wireframes, in axure pro, and prototypes for customer review.
• Used SAS for providing analysis of clinical data.
• Highly motivated team player with excellent interpersonal and customer relational skills, proven communication, organizational, analytical, presentation skills, and leadership qualities.

TECHNICAL SKILLS

Programming languages: java, shell programming, html, SQL

Operating systems: windows 98/nt/2000/xp, Unix, client/server, ibm mainframe

Databases: db2, Informix - SQL, oracle - SQL

Internet: html, xml, vbscript, asp, JavaScript, jsp, j2ee

Automation tools: MS Visio, axure, SharePoint

Utility tools: MS office suite, MS project, toad, adobe Photoshop

Reporting tools: SAS report, basecamp, JIRA, confluence, application lifecycle management (ALM), collaborative application lifecycle tool (calt)

Testing tools: spire team, SAS base, visual test, MS excel

Analytical tools: SAS/base, SAS/stat, SAS/graph, SAS/SQL, SAS/macros, SAS/access.

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Senior/lead business analyst

Responsibilities:

• Promoted as an interim lead business analyst to lead Confidential ’s, onsite team, to help dc exchange go live on 10/1 with an integrated solution involving the vendor alliance of Infosys public services’ (ips), ibm curam, Confidential and benaissance.
• Conducted JAD sessions to gather policy interpretations and turned them into functional requirements and detailed protocols.
• Collaborated with the ux team to provide detailed wireframes illustrating the desired functionality.
• Administered policies surrounding standalone dental, catastrophic plans, shop requirements and other regulations that affected the subsidies that every household was eligible for.
• Provided an automated solution for brokers and to process appeals and claims regularly.
• As a product owner, helped setup and led bi-monthly sprints schedule, using jira and confluence, to manage and document development tasks.
• Reviewed the statement of work (sow) to constantly groom the product backlog and prioritize the development work for impeding sprints.
• Validated Confidential ’s work flows to demonstrate the changes that the client requested and setup technical workshops to share this knowledge internally with our sa teams.
• Worked with local and offshore technical resources to ensure adherence to design specifications and project timelines.
• Led ba team to support the client acceptance testing process and to develop training manuals and support the training process.
• Supported the formal transition of product and project knowledge to the dedicated customer support resources.
• Apply past project experience, on the federal exchange, and exercised good judgment and creativity in completing project activities and resolving policy-related issues and problems.

Confidential - Bethesda, MD

Senior business analyst

Responsibilities:

• Worked closely with the center for consumer information and insurance oversight(cciio) & the office of communications (oc) to conduct JAD sessions, interviews and requirement elicitation sessions.
• Reviewed the user-stories that were developed during the weekly meetings with cciio and help cgi stick to the sprint schedule.
• Identified the federal regulations surrounding subsidy calculations for individuals below the poverty level and design specific plans to meet the policies outlined in the affordable care act.
• Developed wireframes in axure to help cciio understand the functionality of these user stories and posted these “clickable” pages to demonstrate cgi’s recommendations.
• Provided the necessary mockups to the ux team at cgi to work on providing a consumer friendly interface for the developers to code.
• Interpreted and developed high level Visio flows every month to keep track of sprint development.
• Performed gap analysis to find the differences in the paperwork reduction act (pra) questionnaire and the all previous documentation.
• Provided meeting minutes to outline the action items from regular meetings with cms.
• Maintained a data summary sheet for all data elements pertaining to the individual application development.
• Worked with data architects to ensure enhancements are done in the sprint of the original blueprint.
• Participated in daily scrum meetings with the developers and worked with the testers to develop their monthly test cases to support development.
• Produced ui spec with updated rules and mapping specifications.
• Updated the bsds based on sprint work for cms approval and scheduled developer’s walk-through to go over the updated data elements.
• Interpreted the blueprints that were adopted by cciio and implemented the policies that were adopted for the development of the appeals process...

Confidential - Mansfield, MA

Business analyst

Responsibilities:

• Reviewed the statistical analysis plan (sap), and developed a programming plan for each protocol associated with ongoing work.
• Created training document on client’s behalf to be used as reference guide for the functionality and usage of Confidential ’s proprietary reporting system.
• Worked closely with the clinical team and programmers to develop a integration plan for converting our proprietary data standards to meet the fda requirements, notable clinical data interchange standards consortium (cdisc), & the analysis data model (adam) submission standards.
• Used agile methodology along with standard data manipulation and reporting standards for fda submissions.
• Involved with the production team producing ad-hoc queries relating to regulatory submissions.
• Worked as a liaison between the production and clinical team.

Confidential - Groton, CT

SAS analyst

Responsibilities:

• Supported pharmacokinetic and pharmacodynamic analysts in preparing the required programming plans associated with submitting the necessary quality check (QC) datasets, tables, and graphs.
• Facilitate JAD sessions to ensure that the submission requirements are translated into detail functional and nonfunctional specifications.
• Worked with the data-mapping team to understand and generate target-mapping specifications that were later used for importing and merging them from various source datasets.
• Performed QC reporting and created appropriate edit checks against the case report forms (crfs) and annotated them with our comments for the repository manager to review.