SUMMARY

• Dedicated Senior Analyst with 10 years of experience in customer service delivery, management of administrative processes, and quality control.
• Qualifications include excellent services management abilities, strong communication skills, comprehensive knowledge of federal/state healthcare regulations, and ability to team with diverse work groups in achieving organizational objectives.
• Deliver effective presentations in both large and small group settings.
• Proven track record of working well under pressure in multi - task management environments.
• Able to work well in self-managed and team based environments.
• Experienced working within dynamic Government regulatory constraints and policies.
• Understanding the policies surrounding the affordability act and working with federal and state authorities to implement an exchange that exhibits them.
• Involved in prioritizing and managing the product backlog to maintain federal compliance.
• Strong experience in conducting JAD sessions, User Acceptance Testing (UAT) and documentation of Test Cases.
• Proficient in Requirement Gathering Analysis via user interviews, brainstorming, document analysis, user stories, process flows, structured walkthroughs, focus group prototyping, requirement workshops, and inference through existing systems documentation and procedures.
• Excellent skills in business modeling use case development tools/MS Visio. Proficient in customizing existing business process, workflows, activities and deliverables.
• Conducted Agile/SCRUM sessions, developed user interfaces designs and requirements, providing traceability across project by analysis and review of project elements including testing artifacts, end user support documentation and training materials.
• Produced wireframes, in Axure Pro, and prototypes for customer review.
• Used SAS for providing analysis of clinical data.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Programming Languages: JAVA, Shell Programming, HTML, SQL

Operating Systems: Windows 98/NT/2000/XP, UNIX, Client/Server, IBM Mainframe

Databases: DB2, Informix - SQL, Oracle - SQL

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE

Automation Tools: MS Visio, Axure, Sharepoint

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: SAS REPORT, Basecamp, JIRA, Confluence, Application Lifecycle Management (ALM), Collaborative Application Lifecycle Tool (CALT)

Testing Tools: Spira Team, SAS BASE, VISUAL TEST, MS EXCEL

Analytical tools: SAS/Base, SAS/Stat, SAS/Graph, SAS/SQL, SAS/Macros, SAS/Access.

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Senior/Lead Business Analyst

Responsibilities:

• Promoted as an interim Lead Business Analyst to lead Confidential ’s, onsite team, to help DC Exchange go live on 10/1 with an integrated solution involving the vendor alliance of Infosys Public Services’ (IPS), IBM Curam, Confidential and Benaissance.
• Conducted JAD sessions to gather policy interpretations and turned them into functional requirements and detailed protocols.
• Collaborated with the UX team to provide detailed wireframes illustrating the desired functionality.
• Administered policies surrounding StandAlone Dental, Catastrophic Plans, SHOP requirements and other regulations that affected the subsidies that every household was eligible for.
• Provided an automated solution for BROKERS and to process appeals and claims regularly.
• As a product owner, helped setup and led bi-monthly SPRINTS schedule, using JIRA and Confluence, to manage and document Development tasks.
• Reviewed the statement of work (SOW) to constantly groom the product backlog and prioritize the development work for impeding sprints.
• Validated Confidential ’s work flows to demonstrate the changes that the client requested and setup technical workshops to share this knowledge internally with our SA teams.
• Worked with local and offshore technical resources to ensure adherence to design specifications and project timelines.
• Led BA team to support the client acceptance testing process and to develop training manuals and support the training process.
• Supported the formal transition of product and project knowledge to the dedicated customer support resources.
• Apply past project experience, on the Federal Exchange, and exercised good judgment and creativity in completing project activities and resolving policy-related issues and problems.

Confidential - Bethesda, MD

Senior Business Analyst

Responsibilities:

• Worked closely with the Center for Consumer Information and Insurance Oversight(CCIIO) & the Office of Communications (OC) to conduct JAD sessions, interviews and requirement elicitation sessions.
• Reviewed the user-stories that were developed during the weekly meetings with CCIIO and help CGI stick to the Sprint schedule.
• Identified the federal regulations surrounding subsidy calculations for individuals below the poverty level and design specific plans to meet the policies outlined in the Affordable Care Act.
• Developed wireframes in Axure to help CCIIO understand the functionality of these user stories and posted these “clickable” pages to demonstrate CGI’s recommendations.
• Provided the necessary mockups to the UX team at CGI to work on providing a consumer friendly interface for the developers to code.
• Interpreted and developed high level Visio flows every month to keep track of Sprint development.
• Performed gap analysis to find the differences in the Paperwork Reduction Act (PRA) questionnaire and the all previous documentation.
• Provided meeting minutes to outline the action items from regular meetings with CMS.
• Maintained a data summary sheet for all data elements pertaining to the Individual Application Development.
• Worked with Data Architects to ensure enhancements are done in the sprint of the original blueprint.
• Participated in daily SCRUM meetings with the developers and worked with the testers to develop their monthly test cases to support development.
• Produced UI spec with updated rules and mapping specifications.
• Updated the BSDs based on sprint work for CMS approval and scheduled developer’s walk-through to go over the updated data elements.
• Interpreted the blueprints that were adopted by CCIIO and implemented the policies that were adopted for the development of the Appeals process..

Confidential - Mansfield, MA

Business Analyst

Responsibilities:

• Reviewed the Statistical Analysis Plan (SAP), and developed a Programming Plan for each protocol associated with ongoing work.
• Created training document on client’s behalf to be used as reference guide for the functionality and usage of Confidential ’s proprietary reporting system.
• Worked closely with the Clinical Team and Programmers to develop a integration plan for converting our proprietary data standards to meet the FDA requirements, notable Clinical Data Interchange Standards Consortium (CDISC), & the Analysis Data Model (ADaM) submission standards.
• Used Agile Methodology along with standard data manipulation and reporting standards for FDA submissions.
• Involved with the production team producing ad-hoc queries relating to regulatory submissions.
• Worked as a Liaison between the production and clinical team.

Confidential - Groton, CT

SAS Analyst

Responsibilities:

• Supported pharmacokinetic and pharmacodynamic analysts in preparing the required Programming Plans associated with submitting the necessary Quality Check (QC) datasets, tables, and graphs.
• Facilitate JAD sessions to ensure that the submission requirements are translated into detail functional and non functional specifications.
• Worked with the data-mapping team to understand and generate target-mapping specifications that were later used for importing and merging them from various source datasets.
• Performed QC reporting and created appropriate edit checks against the Case Report Forms (CRFs) and annotated them with our comments for the Repository Manager to review.