SUMMARY:

• Business Analyst with over 13 years experience in Banking, Mortgage, Healthcare, and Insurance
• Accomplished and result driven Business Analyst with 13 years of diversified work experience in IT Client Management, including over 9 years of concentrated experience in Business/Systems Analysis in Banking, Mortgage, Healthcare, and Insurance.
• Adept at transforming business requirements into functional requirements and developing business applications using a consultative approach.
• Highly motivated team player with excellent communication, presentation and exceptional relationship building skills with business and technical stakeholders.
• Elicited, analyzed and documented business requirements and translated varied business needs into functional requirements
• Conducted Gap Analysis, identified project risks, and have used different business requirement elicitation techniques such as interviews, brainstorming sessions, document analysis, requirement workshops - Joint Application Development (JAD) sessions, project meetings, and coordinated with both business and technical stakeholders, including business users and Subject Matter Experts (SME’s) and clients’ management at all levels and assisted them in defining business and systems requirements
• Comprehensive knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall, and Iterative methodologies such as Agile/SCRUM
• Organized and participated in product backlog review meetings, sprint backlog meetings, sprint review, daily stand-ups and retrospective meetings
• Facilitated Joint Application Development (JAD) sessions in SDLC process and was an active member of the Agile Scrum process participating in Grooming, Sprint planning and stand up sessions
• Skilled in eliciting user demands and translating them to functional, quality and transitional requirements including writing functional use cases.
• Adept in preparing Project Charter Document, Business Requirement Document (BRD), Systems Requirements Document (SRD), Process Flow Diagrams/Work Flow Diagrams
• Developed UML models - Use Case Diagrams, Activity diagrams, & State Diagrams - using visual modeling tools - MS Visio & Enterprise Architect
• Maintained Requirements Traceability Matrix (RTM) for mapping test cases to user Requirements
• Involved and supported User Acceptance Testing (UAT) and participated in test reviews for business sign-offs
• Experienced in writing and executing basic SQL queries for data retrieval, validation and execution
• Highly collaborative team player with extensive relationship building skills, possessing excellent facilitation and mentoring skills
• Exceptional problem solving and sound decision making capabilities, coupled with excellent analytical, critical and creative thinking abilities
• Ability to manage time effectively, prioritize and handle multiple tasks with attention to detail and excellent follow-up while working in a fast-paced, highly dynamic, deadline-driven environment

DOMAIN EXPERTISE:

• Banking
• Mortgage
• Insurance
• Healthcare

KEY COMPETENCIES:

• Business Analysis -Use Case, User Stories, UML Modeling, BRD, SRD
• Data Analysis
• UAT
• Methodology -Waterfall, Agile

TECHNICAL SKILLS:

Business Modeling Tools: UML CASE Tools, Rational Rose, MS Visio

System Modeling: UML, OOAD

Business Modeling / UML: MS Visio, Enterprise Architect

Requirement Management: BluePrint, Rational RequisitePro, JIRA, DOORS

Document Management: JIRA, MS SharePoint, Documentum

Change Management: Rational ClearQuest, JIRA

Databases: Rational ClearCase, MS Visual SourceSafe, MS Project, MS Office, SQL Server, Oracle, MySQL, Windows Server 2003/2008/2012 , Windows 7, JIRA, Rational ClearQuest, Mercury Quality Center, QTP, SDLC, Waterfall, Agile Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Requirements Analyst

Environment: Waterfall Methodology, BluePrint, MS Visio 2013, Share Point 3.0, MS Internet Information Services 7.0, Windows Server 2012, Windows 7/8, Visual Studio 2008 - VB 9.0 (.Net 3.5), Visual C# 3.0, SQL Server 2012, SQL Server Management Studio, HTML/DHTML 5.8x, Internet Explorer IE11.0

Responsibilities:

• Liaison between stakeholders, users and technical team in defining project/system requirements and UAT.
• Evaluated the business requirements for completeness and maintained Issues Log
• Developed and maintained the business requirements and system requirements in BluePrint.
• Key contributions include the following:
• New Check Request Data
• Print Function
• Queues
• Reports Layouts - Processing History, Event Log, Productivity Reports
• Data Requirements including Transition Data
• Developed Interface Specifications for Issued Checks, Expired Checks, Reprint Checks, Cancel Check Requests and Void Checks
• Check/Stub Data Fields Layouts including Check/Stub Mock-ups
• Identified and analyzed data inconsistencies and data validation
• Maintained traceability between business requirements and system requirements
• Developed Test Cases and supported UAT and documented and communicated all test results to the development team
• Participated in business requirements and systems requirements walk-throughs
• Provided business requirements clarification during design, development and testing

Confidential, Danver, MA

Sr. Business Analyst

Environment: Waterfall Methodology, Redhat Enterprise Linux 6, Web Sphere 8.5, TOAD 7.0, MySQL 5.1.65, PHP Scripts 5.3.8, J2EE 6, XML, Struts 2.0, Swings, Java Script 1.8.5, DHTML, JQuery, MS Visio 2010, ClearCase 8.0, JIRA 5.2, Office 2013

Responsibilities:

• Identified and analyzed data gaps
• Wrote data requirements for XML files
• Created Use Cases and process flow diagrams for various data scenarios
• Created high level business process flow diagrams
• Participated in UAT - test cases reviews and defect tracking and made sure that all the requirements have been met and accurately tested
• Closely interacted with solution architect and software developers to understand application functionality, navigational flow

Confidential, Danver, MA

Sr. Business Analyst

Environment: Agile Methodology, Redhat Enterprise Linux 6, Web Sphere 8.5, TOAD 7.0, MySQL 5.1.65, PHP Scripts 5.3.8, J2EE 6, XML, Struts 2.0, Swings, Java Script 1.8.5, DHTML, JQuery, MS Visio 2010, ClearCase 8.0, JIRA 5.2, Office 2013

Responsibilities:

• Elicited requirements through brainstorming sessions and identified primary actors, their roles and functions
• Conducted JAD sessions with the stakeholders, end users and SMEs, to determine the critical business processes
• Identified key functional requirements, adhering to the Mortgage Servicing Industry practices and FDIC guidelines
• Involved in GAP Analysis and Technical Feasibility study with the technical leads and other SME's
• Assisted in developing User Stories and conducted sessions to decompose/elaborate the user stories and identified details to create use cases with functional behavior, Workflow Diagrams, and Activity Diagrams
• Ensured that User Stories have business values, story points and acceptance criteria
• Organized and drove the product backlog review meetings, sprint backlog meetings, sprint review and retrospective meetings. Participated in daily stand-up meetings
• Developed screen shots and report mock-ups
• Organized product backlog review meetings, sprint backlog meetings, sprint reviews, and retrospective meetings. Participated in daily stand-up meetings
• Maintained the Requirement Traceability Matrix (RTM)
• Reviewed test cases, analyzed bugs/failures and performed Functional and UAT testing before the system went live
• Created a roadmap for various stages and releases throughout the project lifecycle
• Developed user training program and user guide

Confidential, Franklin, TN

Business Analyst

Environment: Waterfall Methodology, Oracle 11g R2, TOAD 9.7, Windows Server 2008 R2, Solaris 10, J2EE 6, XML 12, Struts 2.0, Swings, Java Script 1.8.5, WebLogic 11g PS3, Oracle Designer 10g R2, Oracle Pro*C/C++, Oracle Forms Builder, DHTML 5.9, UNIX scripting, MS Visio 2010, Rational RequisitePro 7.1.x, Rational ClearCase 7.1.2, JIRA 4.4, MS Office 2010

Responsibilities:

• Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries using MS Visio and Rational RequisitePro
• Assisted the project manager in developing scope and vision documents describing primarily the goals, objective and scope of the project
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions
• Involved in developing business process flow diagrams for pre-approvals
• Created the Business Requirement Documents (BRD) and the Functional Requirement Documents (FRD)
• Wrote Use Cases and developed various UML models like Use Case Diagrams, Activity Diagrams and State Diagrams
• Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Credit Analyst etc., to ensure that regulatory compliance enforcements were in place and disclosure requirements pertaining to SAFE Act, GFE, HUD and TILA have been met
• Maintained the Requirement Traceability Matrix (RTM)
• Functioned as a liaison between various business users and the technical team throughout the project lifecycle
• Participated in test cases reviews and defect tracking and made sure that all the requirements have been met and accurately tested
• Ensured successful User Acceptance Testing (UAT)
• Involved in creating User Manuals and imparting training to end users

Confidential, Buffalo, NY

Business Analyst

Environment: Waterfall Methodology, Windows 7, MS Office 2007, Visio 2007, Share Point 3.0, IBM ClearQuest 7.1.x, MS Internet Information Services 7.0, Visual Studio 2008 - VB 9.0 (.Net 3.5), Visual C# 3.0, SQL Server 2005/2008, VSS 2005, SQL Server Management Studio, HTML/DHTML 5.8x, Quick Test Professional 9.5 (QTP), HP Quality Center 9.0, Java Script 1.8.x, JQuery 1.3, Cold Fusion 9.0.x, DHTML 5.8x, Crystal Reports 2008

Responsibilities:

• Elicited business requirements for tracking all complaints and appeals made by members for effectively managing and addressing them
• Collected and documented Business Processes as well as Business Rules
• Provided key inputs in working with stakeholders and users in defining project and system requirements
• Created the Business Requirement Documents (BRD) and the Functional Requirement Documents (FRD) including Business Rules and System Rules
• Designed and developed all Use Case Diagrams, Process Flow Diagrams and Activity Diagrams using MS Visio and coordinated user sign off meetings
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes
• Assisted in specifying project timelines/deliverables/strategies for effective project management
• Conducted JAD sessions with the stakeholders, end users and SMEs, to determine the critical business processes
• Assisted the project manager in setting realistic project expectations and in evaluating the impact of changes on the overall project effort, timeline and budget
• Conducted project related presentations and provided reports to the stakeholders and senior management
• Worked with QA/developers to ensure that the applications conform to requirements and conducted User Acceptance Testing
• Interacted with the Helpdesk team to investigate and resolve production issues for assuring quality standards of the solution

Confidential, Buffalo, NY

Business Analyst

Environment: Waterfall Methodology, Windows 2003/2008, MS Office 2007, Visio 2007, Share Point 3.0, IBM ClearQuest 7.0, MS Internet Information Services 7.0, Visual Studio 2008 - VB 9.0 (.Net 3.5), Visual C# 3.0, ASP.Net 3.5, SQL Server 2005/2008, MS IIS 7.0, VSS 2005, SQL Server Management Studio 2008, HTML/DHTML 5.8x, Quick Test Professional 9.5 (QTP), HP Quality Center 9.0

Responsibilities:

• Assisted in formulating and defining project scope and objectives through research and fact finding and integrating technical knowledge with business/systems requirements
• Involved in JAD sessions to analyze and gather the high level business requirements and to understand the regulations and IT compliances requirements of Confidential Insurance
• Created “As is” and “To be” system documents to show the current and proposed functionality of the system. Then did Gap Analysis by brainstorming with solution architect, business users and technical team, to get the low level ‘To Be’ / proposed environment
• Prepared use case diagrams for ensuring a clear understanding between the vision document and stakeholders using Microsoft Visio
• Created business requirement document, then analyzed and decomposed the requirements to derive the Functional specifications documents
• Analyzed and reviewed Test Plan and Test Cases to ensure maximum coverage of overall application functionality
• Participated in defect tracking and made sure that all the requirements have been met and accurately tested. Ensured successful User Acceptance Testing (UAT)

Confidential, Madison, WI

Business Analyst

Environment: Waterfall Methodology, Visual Studio 2005, Visual C# 2.0, MS Office 2003, Enterprise Architect 6.0, MS Project 2003 (v11.0), MS SQL 2005, MS IIS 6.0, HTML 3.0/DHTML 5.765, CSS, JIRA 3.0, Windows Server 2003, Visual SourceSafe 2005.

Responsibilities:

• Interacted with clients’ stakeholders to finalize the Business Requirements for enhanced self-service access from First Notice of Loss (FNOL) to information provision and status inquiry in the Customer Service Portal
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly on enhancements to Claims Details, Claims File Repository and Performance Dashboard modules
• Closely interacted with solution architect and software developers to understand application functionality, navigational flow and updated them about end-user sentiments
• Defined system requirements to develop Use Cases using UML Methodologies
• Developed detailed BRD and FRD using Enterprise Architect as the modelling tool including GUI prototyping using wireframe diagrams
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and ensured that critical requirements were not missed
• Used MS PowerPoint presentations for conducting walkthroughs with the stakeholders
• Change Management and Defect Tracking were managed using JIRA
• Successfully coordinated User Acceptance Testing UAT

Confidential, VA

Client Account Manager

Responsibilities:

• Successfully developed compelling business cases, shaped deals and offered uniquely differentiated service offerings, and communicated value propositions to clients’ senior management
• Negotiated several contracts, and experienced in SLA/OLA management
• Supported Business Development at the National level and achieved top-line growth of 41% over 3 years
• Helped close several multi-million dollar deals and profitably managed the growth at client accounts in the Financial Services, Healthcare, Automotive, Transportation, High Technology sectors including ISVs, and in the US State and Local Government sectors