Summary

• 7 Years of experience as Business Analyst
• Certified Scrum Master.
• A good presenter to CXO level executives and excel in Power point presentations and Dashboard creation with various CRM tools Oracle, Peoplesoft, and Salesforce.com.
• Forte in OLTP based applications and gathering BR for the same from prime stake holders and clients.
• Expertise in Software Development Life Cycle SDLC and Business Processes.
• Experienced in complete AGILE- SCRUM, RUP and Client /server architecture providing a well balanced understanding of business relationships and requirements.
• Solid experience with wire frames , screen mockups and have been exposed to iRise, Joomla and Drupal
• Participated in preparation of root cause analysis RCA documents and did extensive GAP analysis.
• Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.

TECHNICAL SKILLS

WORK EXPERIENCE

Confidential

Business Analyst

• Used system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions.
• Agile coaching and mentoring to the team, helping in sprint planning, retrospective and sprint zero grooming.
• Identified and documented how applications/systems interact to support business processes.
• Produced reports, analyzed data and developed Business Cases.
• Negotiate commitments by facilitating the communication between business unit s and IT from initial requirements to final implementation.
• Developed functional designs, assesses project impact of system changes on users and internal and external customers and stakeholders.
• Worked on SOAP UI for integration mapping documentation.
• Regular communication with end-users team members both written and face-time.
• Rigorous adherence to status/activity updates per department reporting policy and procedure.
• Assisting in writing efficient and effective Test Plans, Test Strategy, System testing, End-to-End Testing and User Acceptance testing.
• Participating in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user.
• Assisting business users in defining UAT test cases and plans Established and maintained test cases and test data in Quality Center.
• Coordinated with the QA Team for testing activities across multiple systems and managed Conversion test execution.
• Helps in conducting Gap Analysis GAP , User Acceptance Testing UAT , and System Integration testing SIT and SWOT analysis.
• Involved in implementation of HIPAA EDI Transactions 835,837
• Facilitated Electronic Data Interchange.
• Performed GAP Analysis for HIPAA 4010 and 5010 transactions.
• Used EDI tools to verify mapping to X12 format.
• Recommend changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/EDI formats and accredited standards ANSI.
• Analyze HIPAA EDI transactions in X12 responses and of 837, 835, 277CA and 999 and looked for defects.
• Do data analysis for various version changes of EDI messages on different sub-systems.
• Providing the required test data for the developers in order to fix the defects.
• Participating in QA team meeting and bug tracking meetings.

Confidential

Business Analyst

• Designed Test Plans and Test Cases for User Acceptance testing UAT with the help of QA teams.
• Interfaced with business users to prepare and update Business Process Requirements for the new release of Healthcare tools.
• Prioritized outstanding defects and systems problems, ensuring accuracy and deadlines were met.
• Worked with the management for improving and giving new ideas for designing future processes of the HIPPA transactions dealing out with EDI'S 270, 271, 835, 837, 277, 999, HIPAA 4010, 5010, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles and also well versed with ICD10 Facets.
• In depth knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of the training program to vendors.
• Develop the different phases of Software Development Life Cycle SDLC .
• Designed mockup and wireframes to communicate visual data flow to the end users.
• Developed use cases, activity diagrams and sequence diagrams for a clear understanding of the vision document.
• Recommended corrective actions, if necessary, along with the progress against Development/Action Plan routinely to the Project Manager.
• Administered and coordinated User Acceptance Testing and obtain final system acceptance sign-off with the help of Program Manager.
• Conducted Risk Engineering to derive and execute action plans on time

Confidential

Business Systems Analyst

• Involved in Analyzing the System to understand the business process and rules.
• Functioned as a primary bridge between the business, operations, and the technical team throughout the project cycle.
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings.
• Also assisted in managing Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board, Story Writing and Information Radiator.
• Designed wire frames and activity diagrams using MS Visio to outline the To-Be screens and To-Be processes
• Developed Proto types iRise and Process Flow Diagram iRise
• Created As-Is Business Process Models using MS Visio
• Conducted Joint Application Development JAD sessions with Sales Rep, Sales Manager, Campaign Analysts and Analysts Managers to identify business rules, functional and non-functional requirements
• Responsible for defining Functional Requirement Specifications following the Agile methodology using HP Quality Center
• Participated in daily Scrum and bi-weekly project status meetings
• Created release notes to support the monthly releases

Confidential

Business Analyst

• Helped engage the consulting team in the project's pilot phase and converted to long term contract with successful delivery, team leadership and client management
• Responsible for managing all phases of Ecommerce and Content Management web development projects with extreme attention to detail.
• Worked with strategic acquisition team for Salesforce.com and Filenet, prepared Business Case study for the same.
• Collaborated with Nokia team in selecting a vendor for web-analytics and supervised the implementation on various sites.
• Wrote requirements for ecommerce modules for EDI requirements and B2B integration needs.
• Did screen mock ups and prepared wire frames for the Nokia portlet used IRise for their mobile application.
• Provided concept recommendation for all the key sites of the manufacturer by doing pre-study, competitive benchmarking and feasibility checks
• Concepts worked on HTML Troubleshooter, Warranty checker, Personalization, Consumer Survey.
• Transitioning of COBRA corporate brand and reputation analysis , a powerful IBM research text-mining tool that mines a wide range of COM consumer generated media contents for brand and reputation analysis, also worked with BD team in strengthening CoBRA proposal building and pitching it to IBM clients
• Analyzed and synthesized various competitive industry data, including both domestic and global markets.
• Served as the primary liaison between Marketing/Sales and IT and facilitated requirement gathering workshops, documented, analyzed and prioritized detailed business requirements based on users and business needs.
• Bluebook preparation entails Data collection, Data Analysis and Presentation.
• This involves comprehensive study and analysis of company, peers and industry as a whole, thereby identifying Key Business issues and possible solutions IBM can offer to the client which enables to fill in the performance gaps