SUMMARY:

QA Testing lead, Training Developer and Delivery expert, Senior Business Systems Analyst, SME, with over 20 years of broad experience in the telecommunications industry including order management and web portal development, CRM, Siebel, Revenue Assurance, ASR and PSRs, and Testing. Successfully developed and delivered training for M6, Confidential, Siebel, CRM, Virtual Front Office (VFO), Confidential and communicated and collaborated with the business community to analyze information needs and functionality, then delivered functional design requirements, Use Cases, Screen mock ups and Interface designs to IT. Knowledgeable in Wholesale ASR and PSR Product Catalog provide data requirements for e - commerce, retail ordering and Sales Force and CRM system. Able to test new functionality for systems and web applications as well as track progress, facilitate meetings with aggressive deadlines.

TECHNICAL SKILLS:

EXACT/TUF

VBC Ordering

Siebel

HP Quality Center(QC)

Microsoft Products

CDG CABS

Power Point

Allstate Custom Portal

VEC Portal

ACCORD

VFO

MetaSolv M6

SOP/Provisioning

Portal Testing

Data Mapping

OrderPro Interface

ASOG Releases

SS Web

Performance Measures

Preorder LSR

CABS Web

CFA Web

Wholesale Dispatcher

Sterling CRM

PTT

CSG

DSL Germany Portal

PROFESSIONAL EXPERIENCE:

Confidential

Data Mapper, Senior Business Analysis, System Requirements Analysis Consultant

Responsibilities:

• Performed System and UAT testing for GAPs.
• During conversion performed UAT and Inflight testing as well as supported System and End to End testing for the conversion.
• Performed Data Mapping for TOS to Confidential for MetaSolv and/or M6 via the GUI interface to production and for testing.
• Created UAT test cases in HP ALM/QC, ASRs entered into VFO to test meetpoint billing orders, verified billing, and verified conversion data for inflight orders regarding circuits in M6 and in Confidential .
• For Inflight verified all tasks assigned to revenue assurance were creating correctly.
• Worked with cross-functional groups including business and development to drive resolution for defects assigned in all environments related to revenue assurance and billing.
• Worked with the APEX Tool for reports.

Confidential

Project Manager-SME- Consultant

Responsibilities:

• Held weekly meetings with Sprint Team and all major telephone companies to work through issues to bring down the lower level circuits that were riding on the higher level circuits from trunk DS0 all the way up to OC192 and SONET rings.
• Was the liaison for the Confidential Team of SMEs to answer all questions, assign work load, managed the team to get all clarifications on orders processed in a timely manner.
• Handled all fall out and CNR’s back to the telephone companies on Sprint’s behalf.
• Provided reports to the team and Manager as required.
• Worked on the Confidential updates for the iDEN-AON project issuing over 10,000 Wireless SUP Forms for all of the NPA/NXX changes that needed made as well as issuing orders if needed to LECs to handle the Confidential updates.

Confidential

Senior Business Analysis, System Requirements Analysis, QA Tester and Data Mapping - Consultant

Responsibilities:

• Worked closely with Line of Business, Sales Force and Sterling CRM developers, as a SME to facilitate and document business and functional requirements, and design specifications for new application.
• Met with business users and participated in project meetings to gather business requirements, process plans and functionality, then created Business Requirements, System Flow’s, Business Flows and Functional Design Documents (BFR).
• Created BFRs for Address Validation, several product BFRs for Sterling CRM, M6 Automation for PSRs, and OCAM Integration to Sales Force. Assured that all firewall needs were documented especially for Confidential ’s (Demilitarize Zone) interface; behind this interface will be isolated the servers directly accessible from the Internet.
• QA testing of requirements and assisted with System, and UAT (User Acceptance Testing).

Confidential

Senior Business & Systems Requirement Analysis, Data Mapping, and QA Testing - Consultant

Responsibilities:

• Performed revenue assurance on all T1, T3, SONET and Ethernet products prior to orders going to Confidential for billing through M6 TOS to Confidential module with 100% accuracy.
• Performed Data Mapping for TOS to Confidential for MetaSolv and/or M6
• Provided Network elements to be processed for circuits and created circuit IDs. System tested that the Network Elements were working as intended by sending ASRs down to get the correct circuit ID created.
• Wrote System Requirement Documents and supported System Test and User Test. Created Test Plans and Created Test Cases in QC, then executed System and UAT Testing for Wholesale ASRs.
• Met with business users and participated in project meetings to gather business requirements, process plans and functionality, then created Business Requirements and Functional Design Documents (BRFDD).
• Scoped, prioritized and created Use Cases. Worked with developers to ensure specifications were correct and complete
• Worked with cross-functional groups including business and development to drive resolution for identified defects
• Documented and verified changes required for ASOG releases.
• Wrote Test Plans and performed System Test and User Acceptance Testing for requirements.
• Provided production support during and after each of the conversion releases.
• Provided training as needed to support the conversion staff and production staff.
• Performed production work to assist with the TOS to Confidential Errors and CID-AUTO tasks prior to going to Confidential for Billing.

Confidential

Developer & Training Instructor - Consultant

Responsibilities:

• Developed and merged the Wholesale New Hire Product Training with the Conversion-Cutover Training course and delivered the course to newly hired students for Confidential Communications.
• Completed training under extremely aggressive timeframe.
• Performed MetaSolv Data Mapping for TOS to Confidential conversion to go to Siebel and CDG Confidential .
• Create Ordering Conversion Training for Switched Access for Confidential Communications
• Created training for Siebel, CDG Confidential, Virtual Front Office (VFO) and M6.
• Delivered training for the new systems and provided floor support to the ASR Ordering Center by handing Wholesale Rep’s questions, escalations and developing Job Aids and work around until system enhancements could be development.
• Verified ASOG Releases were implemented correctly.
• Provided testing support during Business Simulation exercises.
• Created and Provided ASR CLEC On-Site Training for VFO and Trouble Reporting.

Confidential

Solution Architect/Business System Analyst - Consultant

Responsibilities:

• Provide Business Solution for systems and business processes with Architect diagrams.
• Create System Requirement Specifications Documents for Confidential Business development team for the following projects based on System Business Requirements
• Confidential Synergy project, ASOG Releases, CALNET Custom Portal, International Portal, DSL Germany and Allstate Custom Customer Portal.
• Provided Security Protocol requirements need for each of the above portals to meet International and US standards for Network and Software based firewalls for Confidential, GUI managed firewalls and TCP/UDP ports. Ensuring that all traffic in and out of the firewalls is protected. Make sure proxy services are prioritized through the internet traffic and block any potential threats or harmful files.
• Gathered requirements for products and services to be added to customer specific Product Catalog modules in Confidential Portal and Customer Portals to interface with back end system.
• Developed functional specifications including capture of screen shots and mockups for web based customer portal and define system interface.
• Identified change needs, assessed impacts, captured and documented requirements, then provided support through the implementation process.
• Did data Mapping from Portal fields to back end systems.
• Provide support to testing teams, production support teams, development teams and account team for each project.
• Provided ASOG support for all Portal orders with industry changes for ASRs.
• Work with back end systems to assure that portal orders go correctly to EXACT, ACCORD, OrderPro, SPIM, F&E,, etc., based on the products requested for use in each portal.

Confidential

Data Mapping and Testing-Consultant

Responsibilities:

• Create data mapping documents for the development of CDG Confidential back office systems files.
• Created Test Cases in Test Director for system test, assist the UAT group with there testing and supplied answers to there questions.
• Perform Unit, Domain, QA, and Production shake down testing prior to deployment for the production install.
• Created Defects in Test Director or QC and retested these defects when fixed.
• Worked with the developers on issues in backend validation system of Wholesale Dispatcher and TIBCO the work flow system.

Confidential

Business Process Systems Analyst - Consultant

Responsibilities:

• Provide requirement documents to developers, create data mapping documents for the GUI to back office systems of EXACT and ACCORD, define data elements needed on data gathering forms for the Enterprise Services Groups (ESG) so that Confidential Large Business customers can order their DS1 and DS3 services via the web and flow through to the back office systems flow for NY/NE, NPD, and MDVW.
• Perform System Test and User Acceptance Testing with both Teams
• Documented and verified changes required for ASOG releases.
• Assist with training and use of the ESG Portal system during Webx sessions.
• Implemented flow through orders for FCC DS1 and DS3 orders for the ESG Customers.
• Gathering requirements for IP-VPN project for ESG Portal flow through for the Confidential footprint.

Confidential

Training Developer / Contractor

Responsibilities:

• Developed course modules and lessons for Work Force Development using the Confidential WD Design Template for the Wholesale Wireless Work Group.
• Developed and updated documentation for the Access Billing and Ordering Guide (ABORG) for Special Access DDS (Digital Data Services) Section, Adjustments Section and created the LPC (Late Payment Charges) section. Learned about Portal training and how to use the SnagIt software.
• Researched and verified CLECs for security clearance to web applications.
• Supported approximately 12,000 users with training and download digital certificates for a secure connection to web applications. Diagnosed and resolved system and browser issues.

Staff Administrator

Confidential

Responsibilities:

• Transition Fax and dial-up application customers to web real-time application. Serve as customer liaison for joint implementation meetings between IT and customers; also Industry Forum representative for ECIC on PIC/CARE subcommittee.
• Perform requirement gathering and testing for each application and some web page development for the Access Customer Gateway (ACG) Web site.
• Web applications supported: Confidential Web Billing, Subscription Services Web (SS Web), Circuit Facility Assignment (CFA), CSG, and Access Service Requests (ASR) Intercom.
• Customer Liaison for MCI, AT&T, and Sprint for Electronic Bonding of Subscription Services (EBSS) with Confidential for PIC data exchange.
• Performed as an Administrator at the Industry Forum for ECIC on the PIC/CARE subcommittee.
• Made presentations to external and internal customers on SS Web and EBSS applications.
• Gathered requirements and tested new functionality and FCC mandated and customer changes prior to going to productions to ensure no customer impact or commission complaints.
• Managed budget of 1.2 million allocating funds and staying within targeted budget.

Senior Administrator

Confidential, Florida

Responsibilities:

• Develop training plans, prepare training materials, gather requirements, set up test/training environment, deliver and develop base courses and release training to an International Customer for a suite of Access Systems.
• Project Team Lead for the following SOP Repatriation Effort, for Training Repatriation for Confidential, and for Tier-C Training. Received CBSS training for transiting to that project.
• Assessed customer requirements, developed and delivered training with excellent ratings from customer and students.
• Made sure that all national, corporate and cultural requirements were met.
• Modified base course material with new release training to keep courses current.
• Subject Matter Expert (SME) on applications that were taught in classes.
• Traveled internationally to complete all projects on time or early.
• All Team Lead projects required making sure the proper resources were assigned and budget maintained.
• Participated in meetings with IC, LEC's and internal groups to insure that applicable tariffs were used.
• Extensive knowledge of the following access systems: EXACT/TUF, SOP, Confidential, SAR and NECA.
• Worked with Durham and San Angelo ICSC Centers to transition Confidential 's Switch Access Customers.

Assistant Quality Control

Confidential

Responsibilities:

• Ensured that orders processed from EXACT/TUF through to Confidential and usage guided and billed according to tariffs for each state. Participate in the Process Management Team to evaluate work order flow and recommended changes for continuous improvement.
• Processed ASR's through EXACT to Confidential with a .02% error rate, which was the lowest in the center.
• Selected by management to evaluate and report on other Assistants' Confidential errors. Center error rate decreased by 70 percent due to implementation of recommendations for corrective actions needed.
• Worked on the Midwest Realignment Team to transition the Midwest states to San Angelo, TX.