PROFESSIONAL SUMMARY:

• Over 8+ of IT experience as a Business Analyst, acted as a liaison between client and technical organization by planning, conducting, and directing the analysis of complex business processes.
• Good understanding of Software Development Life Cycle (SDLC) including analysis, design, development, implementation, and testing.
• Good experience in software methodologies like Agile/Scrum, Waterfall, Spiral.
• Adept at requirements gathering and prioritization to ensure minimal requirements churn towards end of project.
• Worked in various domains such as Insurance,, Banking and Pharmaceutical.
• Versatile and quick learner with the ability to work independently and in a cross - functional team with the capability to manage multiple assignments.
• Experienced in analyzing Business and Technical specifications developing Use-case diagrams- Unified Modeling Language (UML), process flow diagrams using MS Visio.
• Well versed with facilitating Joint Application Development (JAD), brainstorming and conducting interviews for in-depth requirement elicitation sessions with stakeholders.
• Clear understanding of Business and functional requirements. Strong analytical and logical reasoning skills with clear communications skills to engage and resolve issues with stakeholders.
• Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities.
• Used SQL queries to extract, transform and load data in data warehousing.
• Experience in assisting with development and testing teams during construction phase and creating test cases, test plans and performing User acceptance testing (UAT), regression testing.
• Experience in coordinating and handling onsite-offshore teams including during off-shore work hours.
• Expert in writing user manuals and end user .

TECHNICAL SKILLS:

Process methodologies: Waterfall Agile Scrum Hybrid Unified Modeling Language (UML)

Requirement management tools: JIRA VersionOne Rally MS SharePoint 2013,2010

Reporting tools: Tableau IBM Cognos Spotfire

ETL Tools: Informatica v 7, v 9.3 Tableau SSIS SSRS

Office tools: MS Word MS Access MS Outlook MS PowerPoint MS Excel

Software languages: SQL HTML XML

Testing tools: HPQC HPALM

Data modeling tools: MS Visio MS Project

Databases: MY SQL Microsoft SQL

PROFESSIONAL EXPERIENCE:

Confidential, St.Louis, MO

Sr. Business Analyst/Scrum Master

Responsibilities:

• Coordinated and conducted JAD sessions, interviews and walkthrough sessions invloving stakeholders, Product owner and technical team.
• Conducted GAP Analysis, Impact Analysis and SWOT Analysis to understand the current state and expected state of the system.
• Created the Business Requirments Document (BRD) and System Requirement Specification (SRS).
• Assisted in generating Unified Modelling Language (UML) diagrams for end to end functionality.
• Proposed the idea of using SWIFT RBM tracker for the accurate and efficient transaction tracking of its customers.
• Performed the role of a Scrum Master and facilitated the daily stand up meeting, the sprint review meeting and the retrospective meeting as part of the scrum ceremonies.
• Helped create user stories and prioritize the product backlog as part of the scrum team.
• Created releases and cycles using HP ALM (V 11).
• Assisted with the data modelling and data reporting activities.
• Used Informatica tool while extracting data from SQL database.
• Performed data warehousing actitivites like data cleansing, data validation and data manipulation.
• Used PEGA for managing the activities, reporting making, case management issues.
• Handlled change requests and in the reprioritization of the product backlog.
• Represented the business requirements through user stories, use cases, Entity relationship diagrams and process flow diagrams.
• Assisted the Quality Analysts in defects tracking. Created test cases, test plans.

Environment: s: PEGA, SWIFT RBM, MS Office, MS Excel, MS Word, Informatica (v 9.3), Transforming and Loading (ETL), SQL, HP ALM, MS Visio, MS Outlook, MS Projects, Agile Scrum.

Confidential, Richmond VA

Sr. Business Analyst

Responsibilities:

• Referred to existing documentation to understand the current functioning and processing of the system.
• Studied and assessed the clients systems and business processes.
• Conducted JAD sessions, interviews to allow different stakeholders to communicate their perspectives with each other, resolve any issues, and come to agreement terms.
• Conducted a change analysis to guage the improvement and recommended changes.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Involved in creating High Level Requirements (HLR) and Estimates (HLE).
• Provided key input in defining project requirements and system requirements
• Developed the Business Requirement Document (BRD), creating project initiation document (PID), project plans and managed scope.
• Utilized Agile Scrum methodology for increased communication and collaboration.
• Assisted in disbanding Epics into workable user stories.
• Assisted in developing process flow, activity diagrams, sequence and object oriented design (OOD) using UML.
• Designed and developed use cases and assisted in building business analysis process models using Visio.
• Stream lined clerical work and mapped the automated system.
• Assisted in creating test plans and test cases and was involved in System Integration Testing.
• Played a key role in the User Acceptance Testing (UAT) and implementation of system enhancements and conversions.
• Functioned as a primary liaison between business, operations and technical domains through the course of the project.
• Performed data extraction from data warehouse using Informatica for reporting and analysis.
• Developed a good understanding of Auto Insurance and general insurance activities.
• Addressed all the business requirements and supervised in smooth and clean functioning of the enhanced module.

Environment: Scrum, MS Excel, MS Word, MS Visio, MS PowerPoint, HPALM, MS Outlook, MS Access, Informatica (v 7).

Confidential

Business analyst

Responsibilities:

• Collaborated with stakeholders of each division to better understand their requirements from the application.
• Conducted collaborative workshops with divisional heads to collaborate and better understand their requirements.
• Analyzed, identified and proposed application solution models for delivering high customer satisfaction.
• Conducted GAP analysis to assess variance between business requirement and current capabilities.
• Utilized modified waterfall methodology with Agile Scrum to accommodate change requests.
• Collaborated with different team members in efficient project execution using SharePoint 2010.
• Created component and sequence and process flow diagrams using Unified Modeling Language (UML).
• Responsible for identification and creation of Business Requirement Document (BRD).
• Proposed and implemented collaborative dependency web for auto task generation and alerts.
• Used Tableau for analyzing and visualizing data.
• Assisted the team in building workable user stories.
• Assisted project team in preparing SRS, user interface design, designing of application architecture & database modeling.
• Accommodated change requests after being approved by the business owners.
• Worked with SQL Queries for data manipulation.
• Analyzed extracted data from the data warehouse.
• Assisted in constructing logical design of the application and develop software design document (SDD).
• Assisted the testing team with User Acceptance Testing (UAT).
• Created test plans and test cases and supervised the execution.

Environment: Modified Waterfall, Agile Scrum, MS Visio, SharePoint, SQL, MS Access, MS Projects, MS PowerPoint, MS Word, MS Excel, MS Outlook, HPQC.

Confidential

Business analyst

Responsibilities:

• Involved in gathering Business Requirements by interacting with the users, team members, project manager and SMEs to get a better view of the Business Processes.
• Created Business Requirement Document (BRD) and then converted business requirements into Functional and Technical specifications.
• Conducted meetings with business experts and carefully refined the requirements for both business and technical teams.
• Used SharePoint for document and file management.
• Created Activity Diagrams and Sequence Diagrams using MS Visio and was also involved in creating the Business Process Model.
• Organized JAD sessions periodically with various stakeholders during different phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Documented project processes and procedures and controlled versions using Rally.
• Designed and implemented SQL queries for data validation.
• Authored functional documentation that described the detail design of the application to be developed.
• Involved in User Acceptance Testing (UAT) of the application.

Environment: MS Visio, MS Project, Visual Basic, MS Access, Microsoft Windows, Rally, SQL, SharePoint.

Confidential

Business analyst

Responsibilities:

• Created the Business Requirement Document (BRD) and the Functional Requirement Document (FRD).
• Conducted interviews, brainstorming sessions for the elicitation of requirements.
• Referred to previous documentation to understand the existing system.
• Performed a GAP analysis, which helped to properly understand the AS-IS and assess the change required in the TO-BE to assess in risk analysis and cost analysis.
• Assisted in performing SWOT analysis to assert potential risks and benefits of the project.
• Used SharePoint platform to amalgamate artifacts and documents.
• Assisted in creating Process flow, sequence diagrams.
• Used SQL queries in data analysis.
• Used Informatica in the extraction and transformation of data required for data verification and validation from the data warehouse.

Environment: Waterfall, Visio, MS Office, MS Projects, SharePoint, MS Excel, MS PowerPoint, Informatica (v 7).

Confidential

Jr. Business Analyst

Responsibilities:

• Interacted with the stakeholders and SMEs in understanding their requirements and assisted in conducting interviews, business rules analysis to gather requirements.
• Created data flow diagrams to visualize the execution and flow of the project.
• Involved in conducting GAP analysis to evaluate the current system and the proposed business requirements.
• Created wireframes to visualize the process idea.
• Generated graphical reports using MS Excel.
• Participated in SWOT analysis and identified risks and potential benefits.
• Wrote SQL queries for testing the database.

Environment: s: MS Office, MS Excel, MS PowerPoint, MS Visio, Windows, Waterfall, SQL.