SUMMARY

• Resourceful and dynamic Business Analyst with over 8 years of experience with strong business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
• Broad experience of working with IT applications in the domains of Insurance, Banking, healthcare and Telecom Expertise in broad range of technologies including business process tools such as MS Project, MS Excel, PowerPoint, MS Visio, BPMN, technical assessment tools, Data Warehousing concepts, Infrastructure, and web design.
• Proficient in developing Use Cases, Use Case Diagrams, Activity diagrams, Swim - lane diagrams and Class Diagrams based on UML using MS Visio.
• Experience with wide range of methodologies and management systems like Agile, Scrum, ITIL, SDLC and Waterfall.
• Strong experience in client interaction and understanding business applications, business data flow and logical/ physical data modeling using Dimensional/ER Modeling and Star and Snowflake schemas.
• Extensive experience in using the change management tools like Rational Clear Case, Rational Clear Quest, and Performance & requirement management tools like Rational Requisite Pro.
• Extensive success in translating business requirements, reporting requirements, and user expectations into detailed system specifications employing Unified Modeling Language (UML).
• Experience in facilitating and defining the entire Testing Life Cycle including test strategy, test planning, test case preparation, test execution and defect management.
• Strong customer/user advocate, apt negotiator with excellent analytical, communication, decision-making and organization skills.

TECHNICAL SKILLS

Programming Languages: C, C++, JAVA, Visual Basic, Apache Hadoop

Software: SAS Enterprise Miner Workstation, SAS Enterprise Guide, JMP PRO, SQL, Oracle DB, Microsoft Office, Mathematica

Web Tools: HTML, Eclipse IDE

Platforms: Windows XP/Vista/7/8/10, MAC, Linux, Unix

Simulation Tools: MatLab, Xilinx, VHDL, S Edit, T-Spice

PROFESSIONAL EXPERIENCE

Confidential, Edison, NJ

Business Analyst

Responsibilities:

• Worked closely with technology and business user staff to complete workflow improvement and document functional specifications for systems
• Served as a liaison between the Business and Technology Department. Enhanced communication lines between executives, managers, and peers.
• Involved in requirements gathering and system analysis through RUP of an online portal to provide visibility to corporate customers.
• Developing Use Case Models, Entity Relationship Diagrams (ERD), Activity Diagrams, State Diagrams and Data Flow Diagrams (DFD).
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Developed BPM Diagrams,, activity diagram using MS Visio.
• Gathered requirements for the integration of POS system with the supply chain system
• Trained all Users on use of Point of Sale (POS) system
• Prepared interview questionnaires for the clients to gather requirements and prepared Functional Specifications and User Requirements.
• Documented the FRDs and BRDs for Ecommerce project using Rational Requisite Pro.
• Prepared Use Case Models based on Business Requirement documentation gathered through interaction with users.
• Prepared Flow Diagrams, Sequential Diagrams in MS Visio.
• Conducted JAD Sessions for understanding the workflow.
• Used DOORS for writing business requirements and functional specs.
• Worked with team members to execute various functional and performance test cases
• Provided status reports on weekly basis to the project manager
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
• Used Smart Identification to distinguish Objects that are difficult to identify by using default identification

Environment: Advance Microsoft Visio, MS Project, MS Visio, MS Office Suite 2005/2007, Microsoft Visual Studio 2005, Business Intelligence

Confidential, Basking Ridge,NJ

Business Analyst

Responsibilities:

• Hosted requirements gathering meetings with various teams.
• Facilitated JAD sessions to coordinate activities for project schedules, presented deliverables to the management, conducted JAD sessions to elicit requirements.
• Identified processes for developing and documenting detailed business requirements including process, data flow analysis and modeling.
• Created Use-Cases, BPM, and Technical Requirement documents to document the Business needs.
• Coordinated with the technical team for any functionality related questions.
• Planned and defined Use Cases, created Use Case diagrams, Scenarios and Use Case narratives.
• Prepared Business Process Models and UI including modeling, screen layouts, flows, interface designs, GUI of all the activities of the business from the conceptual to procedural level.
• Responsible for building training materials to train team members with Business process
• Involved in creating the User Interface Specification Document and User Training Manual / User Stories as per project specification with the help of development team.
• Followed Waterfall Software Development Methodology and gathered the requirement and interviewed stakeholders and end users.
• Tracked change requests and monitored workload and schedule.
• Worked with Quality control teams to develop Test Plans and Test Cases.
• Designed and developed workflow templates and lifecycles for process involving creating content to publishing product information on Web.
• Worked with Front end and Backend systems.
• Successfully used Scrum Analysis Model (Agile) for gathering requirements by facilitating Use Case Workshops and sessions.
• Organizing weekly Project Status and Task Review meetings.
• Creating PowerPoint presentations and project updates using MS Project for management review

Environment: Microsoft Project, HTML, SQL/PLSQL, MS Visio, and Windows XP/2000, Rally, MS Office Suite (Word, Excel, Access, PowerPoint and Outlook), Agile/SCRUM.

Confidential

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping, and UI (User Interface).
• Documented detail state expectations specifications and detailed functional and Non-functional requirements for rolling out UAX and ICP.
• Facilitated requirement meetings with business partners and SME’s (subject matter experts) to elicit requirements (Functional and Non- Functional requirements) using the Agile methodology.
• Documented Business rules for eligibility criteria by facilitating meetings with Business Partners and using rate manuals for reference.
• Documented business workflows textually as well as through Unified Modeling Language diagrams (Use Cases and Activity diagrams).
• Collaborated with the developers and system analysts to work on any queries from the requirements documents and discuss those queries with business.
• Assisted project manager with issue and risk identification.
• Assisted the testing team in creating test plans, test cases and test scripts to check the functionality of the application (UAT).
• Effectively execute exploratory testing of the application and validated the test scenarios and respective test cases.
• Analyze the impacts of Change Request coming from across functional groups or from the design and development team for the need of RCN management.
• Documenting the defect using the defect tracking tool and addressing it to respective development teams for fixes.
• Monitoring the service tickets/create the service tickets using the Confidential Service Manager and work with agents and system analyst for solving the tickets.

Environment: MS Visio, HPQC, Confidential Service Manager, MS EXCEL, Microsoft Word, CSS, PowerPoint, Outlook, MS Project, Trac, Microsoft SharePoint 2010, Lotus Notes 8.5, HTML, Snagit 10, Microsoft SQL Server (2005 & 2008), MS Micro Focus Rumba 8.0, TestLink 1.9.3, Microsoft Access.

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping, and UI (User Interface).
• Prepared Logical Data Models that contained set of diagrams, Business Requirement Documents, and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors.
• Planned and defined system requirements to Use Case, Use Case Scenario, and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio.
• Created test cases and test scripts to check the functionality of application (UAT).
• Conducted JAD sessions with management, SME, vendors, users, underwriters and other stakeholders for open and pending issues.
• Created and managed project templates, Use Case project templates, requirement types, and traceability relationships in Requisite Pro.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Assisted in Unit testing using the Team Track debugging tool, job monitoring and SQL queries supporting functional, UAT, regression, and performance testing.
• Suggested measures and recommendations to improve the current application performance.

Environment: MS Word, MS PowerPoint, RUP, Rational Requisite PRO, Rational Clear Quest, Oracle and Unix Operating Systems.

Confidential Houston, TX

Business Analyst

Responsibilities:

• Responsible for gathering requirements and analyzing all the different reporting requirements through Caliber RM.
• Documented business workflows textually as well as in UML diagrams (Use Cases, Activity diagrams, State diagrams) and performed GAP Analysis on the existing Confidential service business.
• Responsible for improving service levels, balancing resources, controlling cost and mitigating risk by using Confidential Service Manager.
• Translated business requirements into detailed functional specifications using UML with prioritization of software modification requests and determined schedules for software build as well as generated reports for management using MS -EXCEL.
• Collected the information about different Entities and attributes and carried out Reverse Engineering for the data warehousing and generated Star schema.
• Responsible for handling the change management, request management, problem management and incident management.
• Used Erwin V7 to design (PDM) Physical and logical models (LDM) for the relational database.
• Generated Pre merge and Post Merge reports and worked with the Data Architect to merge the new models in the existing model.
• Created and maintained warehouse metadata repository, data quality, data mapping, naming standards and warehouse quality standards.
• Generated various reports using MS Access, and Erwin. Responsible in determination of the feasibility of requests.
• Responsible for creating Data Documentation Specification and Report Specification Document and data models to assure the data needed for the reporting requirements are met.
• Performed strong writing and documentation skills for the management, Development and control and Support and Move to Production Documentation.

Environment: MS Visio, Erwin V7, Neo view, Caliber RM, HPQC, Confidential Service Manager, Windows 2000/Vista, MS EXCEL, SQL Server 2008.

Confidential, Nyc,NY

Business Analyst

Responsibilities:

• Involved in all phases of Development life cycle and responsible for creating the Entity-Relationship diagrams, Class diagrams, Sequence diagrams and Flow diagrams and documenting the project architecture.
• Managed the full implementation of the project involving requirements gathering and analysis, development, testing and implementation.
• Interacted with Business Owners to identify business system needs, evaluated solutions for business problems and proposed alternate methods to increase efficiency.
• Worked as a team with other Business Analysts to make an object oriented model of the application and create Use Cases, Use Case Diagram using MS Visio.
• Facilitated JAD sessions for requirement gathering, analysis, and design.
• Participated in gathering user requirements, developing functional and non-functional requirements and technical specifications.
• Developed Use Cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.
• Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.
• Responsible for interacting with the developers to explain the proposed changes and understand the system requirements to handle these changes.
• Conducted GAP Analysis and formulated the TO-BE features based on the business requirements and pain points.
• Prepared detailed business, functional requirement specifications and use cases document.
• Prepared detailed data mapping interface document.
• Prepared reporting specification document for data reconciliation and exception reports.
• Prepared Testing plans and coordinated with Quality Assurance and Performance Teams.
• Involved in preparing the Database design and Product requirement document.
• Performed check for coding standards and code review for the application code.
• Wrote SQL Queries, Stored Procedures, Triggers, Backup and Restore Database, Defining roles, Creating database users, Assigning Roles to users using Sql Server 2005.
• Preparation and execution of Unit test cases.
• Used Visual Source Safe (VSS) for the purpose of version Control and source code maintenance needs.

Environment: Microsoft Project, HTML, SQL/PLSQL, MS Visio, and Windows XP/2000, Rally, MS Office Suite (Word, Excel, Access, PowerPoint and Outlook), Agile/SCRUM.