SUMMARY

• Over 7+ years of extensive experience in Business Analysis, Software Validation and business process re - engineering, with proven ability to articulate business values.
• Analytical Experience in Business Process Mapping, Evaluating Data Sources, Data Mapping, Translating Requirements into Specifications, Application Design.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Extensive experience in the Retail and e-commerce environments with knowledge of Microsoft commerce ATG suite and web-sphere.
• Possess extensive experience in projects like Point of Sale (POS)/Retail Applications.
• Resolve technical issues relating to computer hardware, software, Point of Sale(POS), and related peripheral devices.
• Perform diagnostics on customer Point of Sale(POS) issues.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Experience in conducting joint application development (JAD) sessions with end user, expert team, Business intelligence team, IT SME’s and QA team for project meetings, walk through and all stakeholders.
• Strong Business Analysis Skills including In depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Agile.
• Extensive Knowledge of Systems Management, Design and Data Modeling.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Excellent business writing skills in writing Preliminary Investigation, Report, Systems Design Specification and System Requirement, Change Request.
• Excellent writing skill in writing JIRA Epics, User stories, Tasks and Sub-tasks based on final business requirements.
• Experience with data migration (ETL development), document data manipulation processes and scripts.
• Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating to users.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Demonstrated high capacity to learn new technologies rapidly with no formal training.
• Proficient at creating and transforming business requirements into software requirement specification (SRS) using Rational Requisite Pro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Understanding of BEA Web Logic Portal to simplify the production and management of custom-fit portals, allowing a shared services environment to roll out changes with minimal complexity and effort.
• Expert in Root Cause Analysis, Feasibility studies and Risk Assessment studies.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• Gather and analyze business requirements from the business people and key stakeholders.
• Maintaining all the business requirements, functional requirements and non-functional requirements under designated database and to create links between functional and business requirements.
• Coordinating with different project teams and understands the demands.
• Study business process flow in existing systems.
• Developed function specifications for modifications of POS system for multiple chains.
• Include integrating new chain into existing systems which encompassed, gap analysis, specific brand requirements and full POS integration
• Prepare charts and diagrams to assist in problem analysis.
• Categorized final business requirements in to different buckets based on its functionality and behavior.
• Written high level Epics in JIRA based on the final requirements from business with its priority and then broke-down each epic into smaller user stories, tasks and sub-tasks based on the necessity for the team to work in sprints and features are released when ready for release basis.
• Involved in daily stand-ups, Sprint Kick off, biweekly sprint check-point and Backlog grooming sessions with team.
• Sprint pre-planning sessions were used for the estimation and for better understanding of the team before Sprint kickoff.
• Creating biweekly status reports including creating, updating and closing of the sprints to keep track of the user stories during any sprint of the project.
• Analyze user requirements, conduct business process analysis and gap analysis between systems and cover any deficiencies as per the functional changes desired.
• Developed documentation for POS Systems including Corporate Policies
• Collaborate with development team and testing team during all stages of project and provide in process testing results.
• Coordinate with other business personnel involved in the project that test, evaluate and validate new functions and applications, and identify issues in software or processes.
• Contribute to the entire software development life cycle from initial business requirements to deployment and production support.
• Answer questions and review technical deliverables to ensure understanding of business requirements.
• Creating Knowledge transfer document for the purpose of reviewing the requirements and to move the requirements to next level for the purpose of release and production.
• Perform Deployment in Continuous Integration Testing Environment.
• Created requirement traceability matrix to make sure that we have covered all the major requirements and implemented as expected by business.
• Access applications for its feasibility in meeting major business requirements.

Environment: Microsoft Office Suite, JIRA, Wiki, SharePoint, MS Visio, MS Office, SQL Server, MS Project.

Confidential, Warminster, PA

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis using Rational requisite pro
• Designed and developed all Use Cases and UML models using Rational.
• Established a business analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
• Supported project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control using Niku/Workbench application.
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Gathered requirements for the integration of POS system with the supply chain system
• Perform Gap Analysis of the processes to identify and validate requirements.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Worked on data modeling and produced data mapping and data definition documentation
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Worked with Cognos and micro strategy reporting systems to extract the data for analysis using filters based on the analysis.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Assisted with the BRD for the POS implementation project
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Microsoft Office Suite, Casewise modeller, Borland CaliberRM, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Biztalk, Sybase, VBScript, C#. DOORS, Java, C++, NET, Business Objects

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Coordinated participation and sign-off of various business partners and customers.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Generated Surrogate ID’s for the dimensions in the fact table for indexed and faster access of data.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Supported User-Acceptance phases by performing data validations and metrics calculation across every layer including source systems, Staging, Mart and Microstrategy layer.
• Developed estimates, project plans (Microsoft project), training material, BI reports using Microstrategy
• Followed solely RUP methodologies during the course of the project.
• Managed changes to the POS system
• Assisted with the BRD for the POS implementation project
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Tested the GUI functionality according to the guidelines of the test plans manually
• Developed User Manual and Provided User Training.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Environment: Java, J2EE, Microsoft Office Suite, Casewise modeller, Borland CaliberRM, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, C#. DOORS, C++, NET, Business Objects, TestDirector, LoadRunner, MS Excel, MS Visio, MS Access.

Confidential, Burlington, NJ

Business Analyst

Responsibilities:

• Interacted with business heads to finalize the Business Requirements for the application.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Managed changes to the POS system
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Managed changing requirements which included establishing a baseline, keeping track of the history, determining dependencies that are important to trace, tracing relationship between related requirements and maintaining version control.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Checked Business Readiness and determined activities of flow.
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Wrote Procedure Manuals and was responsible for continuity preparedness.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Involved in testing the POS system
• Helped in writing Training manuals and helped business with the Training on a one to one sessions.
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Windows XP, NT/2000, HTML, Vignette Content management Tool, J2EE, XML, HTML, SQL, Oracle 9i.

Confidential, Indianapolis, IN

Business Systems Analyst

Responsibities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Worked with CA Clarity and Workbench for project/Portfolio management
• Modeled AS IS and TO BE processes using MS Visio
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business Process Models.
• Supervise and manage projects throughout SDLC to ensure that project management methodology based on RUP is followed during the project lifecycle using MS Project and NIKU Workbench.
• Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Use Rational Unified Process (RUP) methodology in all areas of the software development life cycle (SDLC).
• Involved in testing the POS system
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Was involved n the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Worked with Front-end and Back-end systems
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs eCommerce suite
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.

Environment: Java, J2EE technology, .NET, SQL Server, UNIX / Oracle Platform, MS Visio, MS Word, MS Excel, MS Power Point, MS Project, RUP, Rational Rose 2002, Rational Clear Quest, Rational ClearCase, Rational requisite pro