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Sr. Business Systems Analyst/scrum Master Resume

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Philadelphia, PA

PROFESSIONAL SUMMARY:

  • 8 years of challenging professional experience, workedexclusively forTelecommunication&Media industries and gained domain knowledge.
  • Played various roles such as Network Engineer, Network Analyst,Business Analyst, Business systems Analyst and Scrum
  • Master.Demonstrated skills such as communication skill, writing skill, analytical & problem solving skills, negotiation, being a good liaison, conflict resolution, people skills, requirements gathering, documentation.
  • Worked in different stages of System Development Life Cycle (SDLC), such as initiation, planning, requirement gathering, designing, development, testing, deployment, and dispositioning
  • Hands on experience of various software development models such as Waterfall, SCRUM, XP, and Scrum - Waterfall Hybrid
  • Adept knowledge and experience in business process like As-Is analysis, To-Be creation, feasibility study, cost benefit Analysis, and risk analysis
  • Facilitated elicitation techniques such as Document Analysis, Data Flow Model, Data Model Design, Interface Analysis, Requirement Workshop,Brainstorming, Interviews, Focus Groups, Prototypes and Joint Application Development (JAD)
  • Experienced in preparing artifacts like Business Requirement Document(BRD), Function Requirement Document(FRD), Software requirement Specification (SRS), Data Mapping Document(DMD), Use Cases, and Requirement Traceability Matrix(RTM)
  • Drew UML diagrams such as Use Case, Activity, Sequence, Component and Deployment diagramsand aware of the other diagrams
  • Functional experience in craftingWork flow, business process flow, data flow, creating UI mock-ups, and wireframes
  • Assisted Project manager for creatingProject Charter, Risk Register, and Project Management Plan
  • Collaborated with QA team to draft and document test cases, and test plans. Also, been a part of conductingUser Acceptance Testingand performing defect tracking
  • Skilled in handling accessing change impact on the triple constraints of project, presenting to Change Control Board(CCB), getting it approved from business,baselining artifact
  • Certified Scrum Master, from International Scrum Institute, have proficiency in Scrum framework and facilitated ceremonies like Sprint Planning, Daily Scrum, Sprint Review, Requirement Grooming,and Sprint Retrospective
  • Created user stories using INVEST criteria, decomposedepics and themes using vertical slicing, aware of acceptance criteria for any given user story and assisted Product Owner for prioritizing Product Backlog
  • Immense knowledge about prioritizing techniques like MOSCOW, Kano, and Walking Skeleton
  • Usedplanning techniques like Planning Poker, T-shirt sizing, and Bucket System
  • Conducted Retrospective meeting using techniques likeStar Fish, Glad Sad Mad, 4Ls and Start Stop Continue
  • Created tasks using SMART criteria, did story mapping, coached team on SCRUM framework, loggedimpediment list,and resolved impediments
  • CreatedSprint/Product Burn Down Chart,Sprint/Product Burn Up Chart, measured & recorded various types of Velocityfor tracking team performance
  • Validated completed stories using Definition of Done, tracked user story & Impediment accountability
  • Worked for projects such asBig Data (Hadoop framework), integration and Data Warehousing (DW), Service Oriented Architecture (SOA), Business Process Improvement (BPI), and Infrastructure Construction& Maintenance
  • Identified data sources, performeddata profiling, data cleansing, data aggregation, createdData Mapping Document, data modelling techniques like Entity Relationship(ER) modelling &dimensional modelling, anddata validation in data warehousing projects
  • Well versed in concepts likeOLTP, OLAP, data marts, OLAP Cube, Conceptual modelling, logical modelling, ODS and ETL concepts
  • Extensive knowledge about Roll-up (aggregation), Drill-down, Slice, Dice and Pivot (Rotate) OLAP operations
  • Strong knowledge on various data warehouse architectures such as Hub and Spoke, federated, centralized and Independent, dimension modelling schemas such as Star schema, Snow flake schema, types of facts and dimensions
  • Frequently usedDDL, DML, DRL languages in SQL to perform CURD operations on database including joins, order by, group by, procedures and functions
  • Good understanding of Big Data concepts, practical experience with Hadoop ecosystem like data nodes, name nodes, Administration tools like Apache Zookeeper, Yarn, Ingestion tools like Apache Flume,and Apache Scoop, used Processing tools like, Apache HBase,and Apache pig, Analysis tools like Apache drill, and Apache Mahout
  • Profound knowledge on 3-tier architecture, and SOA, web services like SOAP, and REST, Application Programming interface (API), configuring WSDL, WADL, Client side and server side validation, loosely coupled andtightly coupled networks
  • Good understanding of communication protocols like Hyper Text Transfer Protocols (HTTP/HTTPS), Simple Mail Transfer Protocol (SMTP),File Transfer Protocol (FTP), and Transmission Control Protocol (TCP)

TECHNICAL SKILLS:

Business Skills: Business Process Analysis, Business Process Improvement, Use Case Modeling, BPMN, JAD Sessions, Risk Analysis, Requirements Workshops, GAP Analysis, SWOT Analysis, Document Analysis, Impact Analysis, Data Analysis.

SDLC Methodologies: Waterfall, Agile Scrum, Scrum-Waterfall Hybrid, XP, Kanban

Documentation Tool: Microsoft Word, Microsoft Excel, Microsoft Project

Collaboration Tool: Microsoft SharePoint, Confluence

Designing Tool: Visio, Azure, Balsamiq

Requirement Management: JIRA, HP ALM, Rally, Version One

ETL tools: Informatica Power Center

Testing Tools: HP QC, Selenium, Load Runner

Databases: Microsoft SQL, Oracle, HBase, Amazon RedShift, Dynamo DB, S3

Big Data: Hadoop, Zookeeper, Apache Spark, Oozie, Mahout, Flume, Scoop

Data Warehousing: ER Modeling, Dimension Modelling, Data Vault Modelling, Data Marts, OLTP, OLAP, Data Profiling, Data Mapping, Data Mining, Data Validation, Star schema, Snowflake Schema

Reporting Tools: Tableau, IBM Cognos, Power BI

Languages: C, JavaScript, HTML5, CSS, XML, JSON, PL/SQL

Operating Systems: Windows, Mac OS, Linux

Cloud Based Tools: Informatica cloud, SFDC, Oracle Cloud, Amazon Web Services

PROFESSIONAL EXPERIENCE:

Confidential -Philadelphia, PA

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

  • Elicited requirements on Web Application, Dashboard, Business Logics, and types of Data and Reports from different Business Owners, Stakeholders and development teams by facilitating Interviews, Brainstorming, and JAD session
  • Performed Document Analysis to know the As-Is system and created To-Be system by conducting GAP Analysis
  • Created BRD, SRS, FRD, Non-Functional and Requirement document
  • Created data flow diagram, use case diagram, sequence diagram, activity diagram, wireframe and mockup for a better visual understanding
  • Analyzed the requirement, and discussed with the stakeholders, to identify the data sources
  • Involved in modelling business scenario predictions like segmenting audiences based on their behavior, building customer profile, and providing simplified attribution insights
  • Coordinated with and Acted as a liaison between Hadoop Administrator and Developer in commissioning of Clusters, Name Nodes and Data Nodes
  • Worked along with developer on Apache Sqoop, Hive and Pig to define the business rules for transferring the data from Mongo DB, MySQL, Redshift, and HBase
  • Collaborated with development team in developing business scenario simulation algorithms using Apache Spark, Apache HBase, and automation of workflows using Apache Oozie
  • Assisted Hadoop administrator by performing node cluster operations using Zookeeperin fine tuning applications, and systems for higher performance and throughput
  • Made a Dashboard checklist to ensure that the dashboard has easy usability, navigation, content and design
  • Assisted in configuring dash boards and reports using Tableau
  • Involved in creation of User Acceptance Test cases and plans, defect tracking using Jira and validated reports and dashboards
  • Facilitated Scrum ceremonies, and converted High level requirements like Epics in to user stories by using Vertical Slicing technique. Responsible for creation of user stories using INVEST criteria, tasks using SMART criteria and defined Acceptance criteria. Used various Estimation, planning and Retrospective techniques such as Moscow, Planning Poker and Happiness Histogram. Responsible for identifying Impediments, tracking, resolution and conflict management

Environment: and Tools: Scrum-Waterfall Hybrid, Tableau, MySQL database, Hadoop, Zookeeper, YARN, Apache Sqoop, Apache Spark, HBase, Mahout, Oozie, Mongo DB, MySQL, Redshift,Hive, Pig and Jira.

Confidential - Seattle, WA

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

  • Elicited requirements on Web Application, Dashboard, Business Logics, and types of Data and Reports from different Business Owners, Stakeholders and development teams by facilitating Interviews, Brainstorming, Focus Groups, Requirement Workshop and JAD session
  • Performed SWOT analysis, Document analysis to analyze the As-Is system and GAP analysis for creating the To-Be system, to improve the Business Process
  • Used MS-Word for creating Business Requirement Document (BRD) for business requirements and Software Requirements Specification (SRS) for functional, nonfunctional and GUI requirements
  • Created data flow diagram, use case diagram, sequence diagram and activity diagram using MS-Visio
  • Created wireframe and mock-up screens using MS-Azure
  • Responsible for identifying data sources by analyzing the requirements and discussing with the stakeholders
  • Involved in modelling business scenario for predictive real-time analysis like Contextual Intent, Contextual Mood, Internet Advertising Context, Interestingness, Propensity to Buy
  • Involved in modelling other real-time analysis like social media analysis, channel usage analysis, social network analysis, and location based analysis
  • Coordinated with and Acted as a liaison between Hadoop Administrator and Developer in commissioning of Clusters, Name Nodes and Data Nodes
  • Defined Business rules and transformation rules for transferring data from RDBMS to HDFS using Apache Sqoop
  • Used Apache flume to collect and ingest log files, web service logs, Touch click data, location based data and social media data into HDFS
  • Collaborated with development team in developing business scenario predictions using Apache Spark, Apache Hbase, and automation of workflows using Apache Oozie
  • Assisted Hadoop administrator by performing node cluster operations using Zookeeper in fine tuning applications, and systems for higher performance and throughput
  • Made a Dashboard checklist to ensure that the dashboard has easy usability, navigation, content and design
  • Assisted in configuring dash boards and reports using Tableau
  • Involved in creation of User Acceptance Test cases and plans, defect tracking using Jira and validated reports and dashboards
  • Facilitated Scrum ceremonies, workshops on SCRUM and decomposed Epics into User Stories using Vertical Slicing technique. Created user stories using INVEST criteria, tasks using SMART criteria, and defined Acceptance criteria. Used various Estimation, planning and Retrospective techniques such as Moscow, Agile Poker and Star Fish respectively. Responsible for identifying Impediments, tracking, resolution and conflict management

Environment: & tools:Scrum-Waterfall Hybrid, Tableau, MySQL database, Hadoop, Zookeeper, YARN, Apache Flume and Sqoop, Apache Spark, Hbase, Mahout, Oozie, and Jira

Confidential - Olympia, WA

Business Systems Analyst

Responsibilities:

  • Elicited database and reporting requirements by facilitating JAD sessions, conducting interviews, and brainstorming with the business owners, stakeholders and development team
  • Created artifacts like Business Requirement Document (BRD) and Functional Requirements Document (FRD) to document the requirements
  • Involved in the process of performing Risk Analysis and creating Work Breakdown Structure (WBS) along with Project Manager
  • Created data flow diagram and use case diagram, to assist everyone to understand the system who involved in the project
  • Created logical and physical model for the system. Also, worked along with system architect to draw the Bus Matrix
  • Identified and analyzed source database and cardinalities for creating conceptual and logical ER diagram
  • Conducted data profiling after identifying the source data source using Informatica IDQ
  • Created data mapping document after identifying facts and dimensions. Helped database developer in creating star dimension modelling and to create target database
  • Helped in developing slowly changing, rapidly changing and conformed dimensions and fact tables, based on the business requirement
  • Used Informatica in identifying business rules, and defining passive and active transformations like constant, look-up, data type conversion and data transformation
  • Worked along with ETL developers using Informatica Workflow Manager, by assisting them in Extraction, Transformation, and Loading operations. Also, documented ETL document with the help of ETL developers and monitored ETL logs
  • Assisted testing team and Responsible for creating and monitoring Requirements traceability matrix, test cases, test plans, defining User Acceptance criteriaand tracking defects
  • Assisted in developing OLAP cubes and Performed Rollup, Drill down, Slice and Dice operations
  • Responsible for creating dashboards and customized visualizations to present the reports as per business requirements that helped in strategic decisions and validated reports using Power BI

Environment: & Tools: Waterfall, UML diagrams, Visio, HP ALM, MySQL DB, SSRS, MS Office, Informatica IDQ, Informatica Workflow Manager and Power BI.

Confidential - San Jose, CA

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

  • Facilitated JAD sessions, Interviews, brainstorming sessions between Call Center team, Sales teams, Billing Team, Technical Help team, Network Management Team, Business Owners and other stakeholders to elicit the requirements
  • Performed document analysis, impact analysis and worked with SME, Developers and Administrators to understand the As-Is system, performed GAP Analysis and created the To-Be System document. Also, did the SWOT Analysis and Cost-Benefit Analysis
  • Worked closely with Program manager in designing Work Break Down Structures
  • Created Business Requirement Document (BRD) for business requirements and Software Requirements Specification (SRS)
  • Created wireframe and mock-up screens using MS-Azure, to show the look and feel of the web application
  • Created use case diagram, sequence diagram and activity diagram using MS-Visio
  • Responsible for creating data flows and data models for system and Assisted architect team in designing data architecture that best suited for maintainability and usability
  • Worked with the Systems Architect to design the Logical Architecture of the system
  • Worked along with Network Engineer to design the Physical Architecture of the system
  • Supervised the installation and configuration of networking devices in the call center
  • Assisted in designing of 3-tier architecture that was developed
  • Worked closely with UI team in developing the web application, XML documents and validated XML, HTML and Java Script Made a UI checklist to ensure the web application has easy usability, navigation, content and design
  • Assisted Web services team in designing REST services and configuring WSDL
  • Created XML mapping schema and XML documentation using Excel for application requests and response
  • Validated basic SQL scripts to verify the application CURD operations on database using MySQL
  • Assisted testing team in creating test plans, responsible for verifying test data and validating test results. Also, assisted testing team in performing unit, integration and user acceptance test
  • Helped in developing reports like Agent Performance Indicators, Resource Usage Report, Customer Satisfaction scale, Call Handling Analysis, Customer Experience Management System, Customer Relationship Management System, Document Management System and Workforce Management System
  • Assisted in configuring dashboard and reports using Micro Strategy
  • Wrote User Stories using INVEST criteria and decomposed epics using vertical slicing when required
  • Worked along with my team while estimating the user stories and breaking down user stories into tasks using SMART criteria
  • Worked closely with Product owner to prioritize the product backlog, and while defining the acceptance criteria
  • Facilitated Scrum ceremonies like Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review Meeting, Sprint Retrospective Meeting and Backlog Grooming Meeting

Environment: and Tools:Scrum-Waterfall Hybrid, Jira, PowerBA, MS Visio, MS Excel, MS Power Point, WSDL, XML, HTML, JavaScript, JQuery, AJAX, CSS, REST API, JDBC, My SQL, Micro strategy and Networking protocols and devices to route the calls.

Confidential

Business Analyst

Responsibilities:

  • Elicited requirements through facilitating JAD sessions with Business Owners, Stakeholders, Tech Leads and Developing Team.
  • Documented BRD and SRS artifacts after analyzing the gathered requirements.
  • Worked with Systems Analyst in witting the user acceptance test cases.
  • Created Requirement Traceability Matrix (RTM), for tracing the requirement versus its respective test cases.
  • Acted as a liaison between business and technical teams and involved in communicating the business requirements.
  • Maintained and build relationships with stakeholders to ensure performance and business needs areunderstood.
  • Assisted Sr.BSA and Project manager in Risk analysis, Risk Register and Project charter. Managed project templates, Use case project templates, requirement types, & traceability relationships.
  • Assisted in creation of Wireframes, Mockups by analyzing UX team data using Visio.
  • Assisted in creating Use case diagrams, sequence diagrams & behavior diagrams using MS Visio.
  • Assisted System Analyst in designing of 3-tier architecture, XML mapping schema and XML documentation.
  • Assisted testing teams in performing smoke, systems and User acceptance testing.
  • Assisted in validating XML documents, SOAP services, Client side and Server side Validations.

Environment: and Tools: Waterfall, ASP.Net, XML, MySQL, Visio, and HPQC.

Confidential

Network Analyst

Responsibilities:

  • Meeting clients, evaluating their business needs, and planning networking solutions.
  • Designing and implementing networking system with potential for meeting future business demands.
  • Collaborating with the IT team and working towards developing IT strategies for clients.
  • Analyzing and establishing strong security measures to protect data and unauthorized access.
  • Planning and working on schedules for network maintenance and repair.
  • Negotiating with vendors for purchase of electronic communication equipment.

Environment: and Tools:Network, Server, Storage, Ethernet, Wireless Access Points, Network Security Devices/Measures, Firewall, Cisco Switches, Cisco Routers, Cisco Controllers and Cisco IOS Software.

Confidential

Network Engineer

Responsibilities:

  • Monitoring network engineering performance and ensure system availability and reliability.
  • Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, and VPN).
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Hands on experience in Routing protocols, LAN switching, WAN, TCP/IP protocol, Application protocols, Network Security and DNS/DHCP.

Environment: and Tools:EIGRP, OSPF, BGP, VLAN, VTP, STP, Ether Channel, MPLS/VPN, MP-BGP, TCP/IP protocol suite, HTTP, HTTPS, FTP, SMTP, SNMP, SSL, Network, Server, Storage, Cisco Catalyst 6500, Cisco Routers 3800, 3900 Series, and Cisco IOS Software.

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