SUMMARY

• Over 5 years of experience in Business Analysis in Insurance (brokerage, marine insurance, specialty lines insurance), Finance (equities, derivatives, fixed income), HR, marketing.
• Strong background in implementing enterprise initiatives on a large scale.
• Had been appointed as IT point of contact for business due to the ability of thoroughly understanding the business & translate business needs into technical solutions.
• Ability to handle simultaneous projects, meet critical deadlines and assume accountability for project tasks and outcomes.
• Thorough understanding of the SDLC (Feasibility Requirements Analysis, Design, Construction, Testing, Implementation, Support).
• Fast learner; quickly incorporates and implements new procedures. Possesses drive, determination, and a desire to get things done.
• Translating the initial high - level vision in to realistic goals.
• Extensive knowledge for creating reports, data mining and data mapping.
• Strong business analysis skills, including facilitation skills and a thorough understanding of analysis deliverables (including UML artifacts and how they relate to the development process.).
• Ability to translate technical data and concepts and communicate them to non-technical personnel.
• Developed application based on RUP methodology.
• Highly regarded for a proactive attitude & ability to think laterally, providing ideas & solutions.
• Creative approach to problem solving using thorough use of excellent analytical skills.
• Ability to work with the details as well as the big picture.
• Excellent Leadership skills, Interpersonal skills, Communications skills & proven ability to execute projects within budget & schedule.
• Proven success in complex problem analysis and resolution in an environment requiring superior negotiating and conflict resolution skills.
• Capable of diplomatically taking control and driving a team towards a common goal during requirements meetings.
• Knowledge of testing methodologies, writing test plans and test scripts. Ability to identify and resolve key issues.

TECHNICAL SKILLS

Tools: SQL Enterprise Manager, SQL Profiler, Query Analyzer, Bug Tracker (Mantis), ER Win.

Workflow Tools: UML, Rational Rose, MS Front Page, MS Project, Visio, Snag it.

Case Tools: Requisite Pro, RUP.

MS Office Proficient: Word, Excel, Access, Power point.

Operating Systems: MS-Office, Windows, Windows 2000, XP, NT, Networks.

Analysis: Requirements, process, gap, critical chain, root-cause.

Project Methods: SDLC, RAD, JAD, Facilitation.

Web Designing Tool: HTML.

Testing tool: Win runner

PROFESSIONAL EXPERIENCE

Confidential, NY

Business Analyst/Jn.QA

Responsibilities:

• Proven track record of writing and translating business requirements, wire frame designs (using MS Visio and Snag it), and prototypes into functional specifications for consumption by development teams to build technology solutions.
• Solid understanding of the software development life cycle (SDLC) process, including requirements gathering, analysis and design, development tools and technologies, release, contemporary testing methodologies, and deployment management.
• Conducted design sessions, Walkthroughs with end users, developers, managers and analysts to communicate the requirements by preparing, designing and utilizing UMLs structured methodology
• Extensive knowledge for creating reports, data mining and data mapping, field mapping and documenting them.
• Elicited, analyzed, specified and validated business requirements by assisting with Q A team.
• Created test plans, identified and coordinated testers, performed pre-UAT testing, manual testing, document and track issues in bug tracker-Mantis, ensure resolution of issues.
• Developed user manuals that depicted the work flow and provided training to the users through Webex demos and mock up screens.
• Able to facilitate meetings, create agendas and produce meeting notes.
• Worked on front office systems, i.e., CRM systems, Business management systems.
• Acted as liaison between the senior management and different teams with effective presentations.

Confidential, NJ

Business Analyst

Responsibilities:

• Assured that there is compliance between Artifacts and corporate SDLC policies and maintain traceability matrix to ensure integrity of requirement.
• Attended business and tech SME (Subject Matter Expert) presentations on the system and functionalities, its present shortcomings, and the pain points for the business.
• Facilitate working group sessions with the Underwriters to identify and drive Business Process Improvements by creating Business Process workflow diagrams.
• Assist testers in Black box testing, system testing and documentation as needed to assure a quality implementation in production in accordance with existing development methodology.
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Complete knowledge of company’s in-house built quality tool QTRACK
• Performed Feasibility and Risk Analysis on tools like Camilion provided by vendor/third party.
• Created the mockup screenshots using MS Visio with usability insight.
• Application was developed based on customized RUP methodology with heavy documentation during inception and elaboration phase.
• Conducted design sessions to communicate the requirements to the developers by preparing and designing diagram using Rational Rose.

Confidential, NJ

Business Analyst

Responsibilities:

• Requirement capturing in a quantified and measurable way.
• Acted as liaison between the senior management and different teams with effective presentations.
• Reviewed documentation packages created by junior documentation managers for accuracy.
• Analyzed requirements generated business models and conducted use case analysis.
• Individual and group (JAD) sessions with business and technical units.
• Implemented Agile methodologies like Scrum and XP which dramatically improved Productivity and reduced errors.
• Writing functional specifications to determine the function that will be incorporated in future business process.
• Process Modeling using MS Visio.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Assisted in developing requirement and functional specifications for implementing compliance tracking and monitoring modules.
• Reviewed Business Requirement Documents and the Technical Specification for Top Risk and Compliance Tracking application.
• Involved with end user meeting to get requirements for new builds of the existing system.
• Coordinated role in the establishment of standards, methods and processes to address emerging issues in marine Insurance.
• Coordinated with spear-headed mass user acceptance training (UAT) sessions in different locations.

Confidential, NY

Responsibilities:

• Prepare flow charts to describe existing business process workflow.
• Converting unstructured and anecdotal business information into proper data and process descriptions.
• Acted as the interface and advocate between the business users and the development teams.
• Provide ad hoc support and advocacy to business subject specialists.
• Responsible for performing current state analysis, defining systems strategy, developing system requirements, training, defining support procedures and implementation.
• Performed accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels.
• Assure end solutions meet original requirements and assists in the deployment and sustenance of both new processes and new systems.
• Provided effective, professional support for equity traders on the order management application and all equity systems.
• Defined and documented system requirements related to Order Entry and Order Management.
• Designed system and process improvements from a user perspective focusing on usability, system integration, and infrastructure impact
• Assisted with manual user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Managed test schedules and monitor overall progress of testing, quality of testing and environments & escalated issues when required.

Confidential, NJ

Responsibilities:

• Integrated on-line office automation software for the organization. The system comprised of various modules comprising of human resources, finance, manufacturing streams, production and planning and others.
• Analyzed user reporting needs and provided solutions using the appropriate tools and processes.
• Establishing and effecting centralized procedures for recruitment, payroll, entering Time-sheet etc.
• Develop, analyze, streamline and document new and existing HR business processes by identifying and defining business processes. This includes defining the inputs/outputs to each process, the key transformation steps of the process, and exceptions and discrepancies within the process.
• Design and maintain the HR Intranet, including posting of forms, policies, repository of resources for managers, etc.
• Establishing on line management of the day-to-day administration of HR Systems with Kronos, eRecruitment, etc.
• Track upcoming patches and releases to HR applications to evaluate and recommend suitability for upgrade.

Confidential, NY

Responsibilities:

• Writing Business Requirements and Functional Specifications documents.
• Documented screens and report layouts.
• Requirement Engineering and input/output requirements from users and management and modeled the business processes.
• Developed user manuals that depict the work flow and provide training to the users.
• Responsible for deriving, documenting and gaining approval for system requirements for the company.
• Work with business units to identify and specify business requirements and processes.
• Determine requirements for data, data structures, hardware, and architectures plus conduct and assist specification walk-through.