SUMMARY

• Over 5 years of experience in Business Analysis in Brokerage insurance, Premium accounting, marine insurance, specialty lines insurance, HRMS, marketing.
• Strong background in implementing enterprise initiatives on a large scale.
• Had been appointed as IT point of contact for business due to the ability of thoroughly understanding the business & translate business needs into technical solutions.
• Ability to handle simultaneous projects, meet critical deadlines and assume accountability for project tasks and outcomes.
• Thorough understanding of the SDLC (Feasibility Requirements Analysis, Design, Construction, Testing, Implementation, Support).
• Fast learner; quickly incorporates and implements new procedures. Possesses drive, determination, and a desire to get things done.
• Translating the initial high - level vision in to realistic goals.
• Extensive knowledge for creating reports, data mining and data mapping.
• Strong business analysis skills, including facilitation skills and a thorough understanding of analysis deliverables (including UML artifacts and how they relate to the development process.).
• Knowledge of testing methodologies, writing test plans and test scripts. Ability to identify and resolve key issues.
• Highly regarded for a proactive attitude & ability to think laterally, providing ideas & solutions. Creative approach to problem solving using thorough use of excellent analytical skills.
• Ability to work with the details as well as the big picture.
• Excellent Leadership skills, Interpersonal skills, Communications skills & proven ability to execute projects within budget & schedule.
• Ability to translate technical data and concepts and communicate them to non-technical personnel.
• Proven success in complex problem analysis and resolution in an environment requiring superior negotiating and conflict resolution skills.
• Capable of diplomatically taking control and driving a team towards a common goal during requirements meetings..

TECHNICAL SKILLS

Tools: SQL Enterprise Manager, SQL Profiler, Query Analyzer, Bug Tracker, Adobe Photoshop, Win runner.

Workflow Tools: UML, Rational Rose, MS Front Page, MS Project, Visio, ER-Win, Snagit 8

Corporate Reporting: Crystal Reports 10.0/XI.

Case Tools: Requisite Pro, Clear Case

MS Office Proficient: Word, Excel(Macros), Access, Power point

Operating Systems: MS-Office, Windows, Windows 2000, XP, NT, Networks

Analysis: Requirements, process, gap, critical chain, root-cause.

Project Methods: Full Life Cycle, SDLC, RAD, JAD, Facilitation

PROFESSIONAL EXPERIENCE

Confidential, NY

Business Analyst

Responsibilities:

• Coordinated development activities with the developers by helping them with data mining and data mapping.
• Identified data elements from back end that map to fields on the web application and created data mapping documents.
• Created and managed multi projects using MS Project.
• Facilitated team meetings to coordinate activities for project schedules with the management, Marketing & Sales Managers, clients, SME's and technical managers conducting JAD, RAD sessions.
• Requirement Engineering and input/output requirements from users and management and modeled the business processes using MS Visio and Snagit.
• Synchronizing data between two applications through Web Services.
• Create test plans, identify and coordinate testers, perform UAT testing, document and track issues in bug tracker, ensure resolution of issues.

Confidential, NY

Business Analyst

Responsibilities:

• Proven track record of translating business requirements, wire frame designs, and prototypes into functional specifications for consumption by development teams to build technology solutions.
• Writing Business Requirements and Functional Specifications documents.
• Re-engineer system workflows for in-house development: review and analyze the effectiveness and efficiency of existing systems.
• Ability to creatively broadcasting/present key design decisions to all stakeholders.
• Participate in System Integration and worked with corporate and field executives to manage the expectations of the project and “put out fires” as changes and new business requirements came up.
• Performed requirement sessions with Business users to gather information.
• Conducted Design Walkthroughs with end users, developers, managers and analysts.
• Use Cases & Diagrams to ensure all necessary requirements will be captured.

Confidential, NY

Business Analyst

Responsibilities:

• Vision document to ensure the business and technical scope of the project is well defined and understood by both IT and the business divisions.
• Able to facilitate meetings, create agendas and produce meeting notes
• Solid understanding of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management.
• Elicit, analyze, specify and validate business requirements
• Worked on front office systems, i.e., CRM systems, Business management systems
• Maintain relationship with customers by giving Webex demos to customers regarding new functionality and harvesting feedback.
• Documented screens and report layouts.
• Validating the requirement by assisting with Q A team.
• Developed user manuals that depict the work flow and provide training to the users.

Confidential, Princeton NJ

Business Analyst

Responsibilities:

• Assured that there is compliance between Artifacts and corporate SDLC policies and maintain traceability matrix to ensure integrity of requirement.
• Attended business and tech SME (Subject Matter Expert) presentations on the system and functionalities, its present shortcomings, and the pain points for the business.
• Facilitate working group sessions with the Underwriters to identify and drive Business Process Improvements by creating Business Process workflow diagrams.
• Assist developers in Black box testing, system testing and documentation as needed to assure a quality implementation in production in accordance with existing development methodology.
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Complete knowledge of company’s Quality Management System & in-house built quality tool QTRACK & knowledge transition methodology KARP.
• Performed Feasibility and Risk Analysis on tools like Camilion provided by vendor/third party.
• Created the mockup screenshots using MS Visio with usability insight.
• Application was developed based on customized RUP methodology with heavy documentation during inception and elaboration phase.
• Conducted design sessions to communicate the requirements to the developers by preparing and designing Use Cases, Sequence Diagram, and Class Diagram using Rational Rose.

Confidential, Princeton NJ

Business Analyst

Responsibilities:

• Requirement capturing in a quantified and measurable way.
• Acted as liaison between the senior management and different teams with effective presentations.
• Design reporting solutions for clients using Business Objects.
• Reviewed documentation packages created by junior documentation managers for accuracy.
• Analyzed requirements generated business models and conducted use case analysis.
• Individual and group (JAD) sessions with business and technical units.
• Implemented Agile methodologies like Scrum and XP which dramatically improved Productivity and reduced errors.
• Writing functional specifications to determine the function that will be incorporated in future business process.
• Process Modeling using MS Visio.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Assisted in developing requirement and functional specifications for implementing compliance tracking and monitoring modules.
• Reviewed Business Requirement Documents and the Technical Specification for Top Risk and Compliance Tracking application.
• Involved with end user meeting to get requirements for new builds of the existing system.
• Coordinating role in the establishment of standards, methods and processes to address emerging issues in marine Insurance.
• Coordinated with spear-headed mass user acceptance training (UAT) sessions in different locations.

Confidential, NJ

Responsibilities:

• Integrated on-line office automation software for the organization. The system comprised of various modules comprising of human resources, finance, manufacturing streams, production and planning and others.
• Analyze user reporting needs and provides solutions using the appropriate tools and processes. The system was designed using Windows and PowerBuilder and Dun & Bradstreet Software Inc. to customize the organization’s generalized needs into a single user packed called Smart Stream. Smart Stream had various navigator tools, business views, reporting tools, Smart Stream reporter.
• Establishing and effecting centralized procedures for recruitment, payroll, entering Time-sheet etc.
• Develop, analyze, streamline and document new and existing HR business processes by identifying and defining business processes. This includes defining the inputs/outputs to each process, the key transformation steps of the process, and exceptions and discrepancies within the process.
• Design and maintain the HR Intranet, including posting of forms, policies, repository of resources for managers, etc.
• Establishing on line management of the day-to-day administration of HR Systems with Kronos, UltiPro, eRecruitment, etc.
• Integrate HR systems with UltiPro to ensure a smooth flow of information into it.
• Track upcoming patches and releases to HR applications to evaluate and recommend suitability for upgrade.
• Utilized UMLs structured methodology to gather, create, and document business process flows, activity diagrams, and sequence diagrams, and system flow diagrams.

Confidential, Boston

Responsibilities:

• Writing Business Requirements and Functional Specifications documents.
• Documented screens and report layouts.
• Requirement Engineering and input/output requirements from users and management and modeled the business processes using MS Visio.
• Developed user manuals that depict the work flow and provide training to the users.
• Assisted with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.