SUMMARY

• Qualified professional with over 7+ years of extensive experience in the field of Business Analysis, working with the technical staff to implement management and staff's business requirements into the software application in retail and e - commerce environments.
• Good domain knowledge and work experience in Retail, and financial industries.
• Expertise in ecommerce environment
• Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house ecommerce applications.
• Extensive experience with Business-to-consumer (B2C) sales of tangible goods/online services and Business-to-business (B2B) scenarios, such as e-procurement
• Solid experience gathering requirements for applications such as shopping carts, catalogs, search tools, checkout and payment gateways
• Experience with IBM WebSphere Business Modeler to understand and transform business through superior business modeling.
• Extensive experience in modeling the AS IS and TO BE ecommerce solutions.
• Expertise in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design Methodology.
• Experienced in complete SDLC, Client /server architecture providing a well balanced understanding of business relationships, business requirements, worked for financial and technical solutions and help the team at all levels until final product release.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum
• Good understanding of Project Process and ability to analyze business problems and identify solutions.
• Worked extensively with the team to meet business requirement and analyzing workflow.
• Experienced in creating Business Requirement Documents, User Requirement Specification, Functional Requirement Specifications..
• Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
• Skilled in determining system requirements and specifications for application development projects with emphasis on User Requirements and Functional Requirements through user interviews.
• Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices.
• Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Prepared documents to conduct User Acceptance Testing.
• Good Knowledge of Unified Modeling Language (UML), Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
• Participated in preparation of root cause analysis (RCA) documents
• Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
• Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.

TECHNICAL SKILLS

Operating System: Win 95/98/NT/2000/XP, UNIX

Languages: C, C++, SQL, HTML, SAS

Software/Database: MS-Access, Oracle PL/SQL, ASP.NET, SQL Server,DB2

Web technologies: HTML, XML, Macromedia Dream Weaver, MS-Front Page Application Servers IBM Websphere, ATG Dynamo, BEA WebLogic.

MS Office Suite: MS Word, MS Excel, MS PowerPoint

Web protocols: HTTP, TCP/IP, FTP

Modeling tools: MS-Visio, Rational Rose

Project Management Tools: MS-Project

Methodologies: SDLC, Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP), Unified Modeling Language (UML),Rapid Application Development (RAD), Joint Application Development (JAD)

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, IN

Sr. Business Analyst

Responsibilities:

• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Extensively used MS Visio to develop the solution concept, business timeline and wireframes
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Identified and retail procedures for emerging retail chain
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Dealing with content products such as e-readers, specialized information portals and content management systems
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions. Understood and documented the requirements for the integration with the intranet portal.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Coordinating and Developing QA activities.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Learned about eCommerce and different types of payment methods for conducting the same.
• Wrote Test Cases and performed User Acceptance Testing, documented the in detail defects using the Defect Tracking report.
• Legacy trading system was re-written in Java and implemented using the standard RECOM Websphere J2EE architecture to run on fully licensed and vendor-supported infrastructure in order to comply with CITMP guidelines.
• Responsible to work in an effort to respond to the increasing demand for our products and services, large in part to the ecommerce marketing efforts and analysis.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project. Carried out defect tracking using Clear Quest
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.

Environment: Requisite Pro, Rational Rose, PL/SQL, HTML, Websphere, MS Office, MS Visio, EDI, UML.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Prepared the Vision and scope documents for the project.
• Performed Feasibility Analysis for the proposal of the new business process.
• Analyzed the existing the business process of Confidential and Ecost.
• Captured the business process model from beginning to the end process.
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Developed the AS-IS state and proposed the new business process with the TO-BE state.
• Conducted JAD session and interviews to gather requirements.
• Developed estimates, project plans (Microsoft project), training material, BI reports using Microstrategy
• Followed solely RUP methodologies during the course of the project.
• Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, Websphere and Cognos.
• Performed data analysis and ran various SQL queries to critically evaluated test results
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Gathered Web Content Management requirements from business units, translated those requirements into wireframe designs, and delivered HTML and CSS wireframe prototypes to client for implementation.
• Implemented Agile methodology for the project life cycle and scrum framework for team management.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Tested the GUI functionality according to the guidelines of the test plans manually
• Managed the operational needs of anecommerceoperation embedded within a traditionalretailenvironment. Streamlined fulfillment operations allowing for increased efficiencies; lowered cost per transaction and decreased cycle time improving customer satisfaction.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Analyzed business requirements in to BRD, FRD and segregated them in to Use Cases and class diagrams using Rational Rose according to UML methodology thus defining the data process models.
• Extensively used Rational Clear Quest for workflow management and control of the SDLC.
• Involved in creating test cases and test scripts to check the whole system for accuracy and consistency.
• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.

Environment: RUP, UAT, GAD (Gap Analysis Document), MS Visio, MS Access, Windows

Confidential, Palo Alto, CA

Business Analyst

Responsibilities:

• Interacted with business heads to finalize the Business Requirements for the application.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Managed changes to the POS system
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Prepared graphical depictions of Use Cases, Business process diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked with the BRD for the POS implementation project.
• Defined the project methodology from RUP. Analyzed and redefined the business processes with specific UML documentation
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Responsible writing Test Plans, Test Cases and Test Scripts using manual and automated testing tools from Rational and Mercury Interactive such as test Director, Winrunner.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Managed changing requirements which included establishing a baseline, keeping track of the history, determining dependencies that are important to trace, tracing relationship between related requirements and maintaining version control.
• Ensure best practices for ecommerce merchandising are applied to enhance the consumer experience and successful metrics are achieved.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Checked Business Readiness and determined activities of flow.
• Conducted Gap Analysis to define the impact of the new requirements on the existing GUI and further prepared Business Impact Analysis Reports.
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Wrote Procedure Manuals and was responsible for continuity preparedness.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Helped in writing Training manuals and helped business with the Training on a one to one sessions.
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Windows XP, NT/2000, HTML, Vignette Content management Tool, J2EE (JSP1.2), XML, XSL, XSLT, HTML, SQL, Oracle 9i.

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Identified internal and external system Requirements, design and configuration set-up.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Performed data analysis and ran various SQL queries to critically evaluated test results
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Designed and developed Project document templates based on SDLC methodology.
• Conducted user interviews, gathered requirements, analysed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro.
• Developed Business Requirement Document as well as High-Level Project Plan.
• Prepared Logical Data Models using ERWIN that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Involved in User Acceptance Testing (UAT) and Test Execution.
• Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Worked with developers to make sure that they understood the Use Cases.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Develop User Manuals, and Training Manuals as per Project Specifications and timelines.

Environment: Microsoft Office Suite, MS Visio, Windows XP, DreamWeaver, SQL, PLSQL, XML, VB, ASP, Crystal Reports, Adobe Photoshop, Mercury TestDirector, UAT,WinRunner, LoadRunner

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Acted as a liaison between underwriters who have a business problem and developers to create automated solutions.
• Involved in all phases of the Iterative approach of the SDLC from Inception to Transition.
• Performed the business requirements gathering by questioners, Interview business area experts, surveys and JAD sessions.
• Integration with 3rd party product using niku web services (C#).
• Working in Documents Management System to track and store images of paper documents.
• Propose process improvements to documentation and technical writing procedures.
• Gathered, documented, and communicated business requirements into systems design documentation using Business-Modeling concepts.
• Assured that all Artifacts are in compliance with corporate AGILE Policies and guidelines.
• Conducting Review Requirements meetings to identify missing or incomplete requirements and to identify potential test cases.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor
• Contributed to the System Requirement Specification (SRS) Document and derived software models using UML for the System Design Specification (SDS) Document
• Involved in designing business use case scenarios, use case realizations diagrams, and workflow charts for documenting the requirements.
• Monthly and quarterly management meetings with travel liaison for consistent communication.
• Database of individual traveler personal profiles for efficiency and accuracy with each reservation
• Planned, coordinated and scheduled meetings, feasibility studies and surveys as required in order to collect detailed business requirements and specifications which can be used by the development teams.
• Interacted with representatives in supplying information, reporting defects, and obtaining information for specifications and implementation of the requirements.
• Prepared Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the Entity relationships between the data elements to analyze and document business data requirements.
• Maintained a requirements traceability matrix in order to keep the clients and all the teams up-to-date with the current progress of the project.

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, SQL, SQL Server, MS Visio, RUP, Rational Rose 2002, Rational Clear Quest, Rational ClearCase, Rational requisite pro, rational test manager, Rational Robot