SUMMARY

• Business Analyst with over eight (8+) years of diverse experience with requirements management, business analysis and project management among Banking, Healthcare and Insurance domains.
• Worked in Waterfall Methodology.
• Excellent Analytical skills to understand the business process and Functionality, Requirements and to translate them to System Requirement Specifications. Developing Functional specifications for business process refinement and automation.
• Worked as a Senior Business Analyst for Couple of Projects.
• Excellent written and verbal communication skills. Capable of producing various documents like functional specifications and Use Case Documents.
• Worked as Lead Business Analyst in many projects in leading a team of 4 to 5 Business Analyst in monitoring and mentoring their activities.
• Have Knowledge in Sports (Cricket and Chess).
• Conducted Requirement Gathering Sessions (RGS) and Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SMEs), asking detailed functionality aspects of business process and carefully updating the information to the software requirement specifications (SRS) in an easily understandable format.
• Experience in Test Driven design.
• Strong experience in eliciting, developing and documenting Business and Functional Requirements Specifications
• Well versed at writing Use cases for articulating Business Activities and System Operations.
• Worked onCommercial linesProperty and Casualty Insurance including both policy and claim processing and reinsurance
• Experience in Data warehousing project, Dashboard/Sharepoint and Qlikview management.
• Experience with understanding “As Is” business processes and the subsequent realization of “To Be” processes using techniques such as Gap Analysis.
• Have Knowledge in COTS products vendors and recommend solutions.
• Thorough Understanding of Software Development Life Cycle (SDLC),Agile Methodology involved in various phases like Requirements, Analysis/Design, Development and Testing
• Strong Experience in HIPAA, Medicare, Medicaid, ICD 9, ICD 10 and Claims processing.

TECHNICAL SKILLS

Business Tools: Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, BI Tool (SSIS, SSAS, SSRS),Quality Center,Test Director.

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, ICD9 - ICD10, EDI 5010.

Modeling Tools: MS Visio, Rational Enterprise Suite (Clear Case, Requisite Pro, and Clear Quest), and Caligo tool.

Methodologies: Waterfall, Agile

Languages: Visual Basic Script, SQL, C, CPP,XML

Platform: Mainframe, COBOL, CICS

Databases: Oracle 8i/9i; SQL Server 7.0 & 2000; Access 2000, MS SQL Server, DB2

Operating Systems: Windows XP/95/98/NT/2000.

General: MS Office (Word, Excel, Power Point), MS Visio 2000

PROFESSIONAL EXPERIENCE

Confidential, Newark, NJ

Business Analyst

Responsibilities:

• To clarify the roles and responsibilities of team members both between potentially competing team members and to their bosses
• Provide an honest assessment of the project relative to current and future cost. Proactively acknowledge the time to advance the project to the next stage and when to recommend termination.
• Understand the scientific rationale and technical issues associated with the project target.
• Involved in JAD (Joint Application Development) sessions to Gather Requirements.
• Created Use Case Narrative document and Requirements document.
• Involved in all the phases in SDLC Lifecycle.
• Assisted Development and testing people (UAT and System Testing).
• Used RequisitePro to identify the requirement miss.
• Responsible for developing a project plan that works to achieve progression criteria using sound scientific processes in the shortest amount of time with the least cost.
• Making sure all team members and key stakeholders support the project.
• Interact directly with managers to ensure resources are available when needed, and to negotiate amendments to the project plan especially those that change deliverable completion dates.
• Responsible for organizing, facilitating and ensuring follow-up action on issues raised in the meeting.
• Keep team members and stakeholders informed of key developments, program decisions, issues, and changes to the project and the project plan.
• Experience in working on Requirement Traceability Matrix (RTM), Project assessment document, Failure Mode and Effects Analysis (FMEA), current and future state of the project using Microsoft Visio.

Environment: Rational Suite (RequisitePro, Clear Quest, Clear case), MS Visio, MS SQL Server 2005,Waterfall Methodology,XML

Confidential, Somerset, NJ

Business Systems Analyst

Responsibilities:

• Involved in JAD (Joint Application Development) sessions to Gather Requirements.
• Created Use Case Narrative document and Requirements document.
• Involved in all the phases in SDLC Lifecycle.
• Assisted Development and testing people (UAT and System Testing).
• Used RequisitePro to identify the requirement miss.
• Review Design document.
• Worked in the Clear Case tool (Version Control of the Project Documents).
• Worked as a Lead BA in coordinating with offshore team members.
• Good Knowledge in Member facing applications.
• Experience in creating Use Case documents and Test driven design project.

Environment: Rational Suite (RequisitePro, Clear Quest, Clear case), MS Visio, MS SQL Server 2005,Caligo,COBOL,XML

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
• Experience facilitating workshops and focus groups.
• Strong business/client engagement skills.
• Experience developing business requirements
• Translating and simplifying requirements.
• Work closely with clients and the business to identify and analyze core business processes and workflows
• Documentation of process and work flows
• Development of clear and detailed process maps and business requirements
• Identifying issues and risks
• Experience in Property and Casualty (P&C) claims and working in Quality Center (QC) v11.0.

Environment: AGILE Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL, Quality Center,XML

Confidential, Hartford, CT

Senior Business Analyst/ Quality Analyst

Responsibilities:

• Involved in JAD (Joint Application Development) sessions to Gather Requirements.
• Created Use Case Narrative document and Requirements document.
• Involved in all the phases in SDLC Lifecycle.
• Assisted Development and testing people (UAT and System Testing).
• Used RequisitePro to identify the requirement miss.
• Review Design document.
• Worked in the Clear Case tool (Version Control of the Project Documents).
• Worked as a Lead BA in coordinating with offshore team members.
• Good knowledge in claims applications and Test driven design project.

Environment: AGILE Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL

Confidential, Hartford, CT

Senior Business Analyst/ Quality Analyst

Responsibilities:

• Provide consultative support for the development of IT solutions
• Establish needs for a variety of business and technical issues
• Translate and document needs into understandable requirements
• Manage scope and solution design to those requirements
• Work collaboratively with Enterprise Architecture to deliver best possible solutions
• Offer counsel on risk mitigation and the alignment of requirements with objectives
• Experience in working in ICD9-ICD10 and EDI 5010.

Environment: AGILE Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL, Quality Center

Confidential, Hartford, CT

Senior Business Analyst/ Quality Analyst

Responsibilities:

• Works closely with Service Delivery and other management team members to deliver operational excellence to drive end customer satisfaction and profitability.
• Provides direction to team including assignment of individual responsibilities, tasks and functions.
• Identifies needs, allocates appropriate resources and continually monitors progress to ensure projects are delivered on time and with upmost quality.
• Actively pursues issue resolution and communicates project statuses/issues to business stakeholders and operational management.
• Set employee goals and objectives and monitors performance including performance reviews.
• Works closely with other BA managers and Discipline Lead to advance and define the best practices, standards, roles, responsibilities and processes for the BA discipline.
• Experience in working in Dashboard/SharePoint.
• Develop and motivate staff to maximize full potential and ensure the mission readiness of all team members.
• Experience in working in client facing application.

Environment: AGILE Methodology, Rational Suite (RequisitePro,Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL, Quality Center

Confidential, Hartford, CT

Senior Business Analyst/ Quality Analyst

Responsibilities:

• Involved in JAD (Joint Application Development) sessions to Gather Requirements.
• Created Use Case Narrative document and Requirements document.
• Involved in all the phases in SDLC Lifecycle.
• Assisted Development and testing people (UAT and System Testing).
• Used RequisitePro to identify the requirement miss.
• Review Design document.
• Worked in the Clear Case tool (Version Control of the Project Documents).
• Worked as a Lead BA in coordinating with offshore team members.
• Good Knowledge in Member facing applications.
• Experience in working in Data Mapping.

Environment: AGILE Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL

Confidential, Hartford, CT

Senior Business Analyst/ Quality Analyst

Responsibilities:

• Designed and developed several mappings to load data from Source systems to ODS and then to Data Mart.
• Involved in Fine-tuning of Informatica mapping, Stored Procedures and SQL to obtain optimal performance and throughput.
• Created and maintained several custom reports using Business Objects
• Maintained/updated system data flow chart, Visio documents, and system documentations
• Coordinated with all the concerned parties (Database team/Project Teams/Application Team) in trouble shooting issues and worked with P1 team for major business critical production issues.
• Gathering Requirements.
• Scheduling and Facilitating Team meetings.
• Coordinating with the Navigator Steering Committee.
• Experience developing business requirements
• Creating Customer Reports for the Small Group Members.

Environment: AGILE Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005, BI Tool (SSIS, SSAS, SSRS)

Confidential

Business Analyst/ Quality Analyst/ Developer

Responsibilities:

• The first point of contact for the volunteers on the project.
• Listen to their opinions and provide suggestions.
• Attend to their administrative problems
• Discuss any other issues of concern with them.
• Responsible for co-ordinating the project volunteers and the project.
• Develop relations with the various societies and other external organizations to promote new ideas and plans related to the project further.
• Gather regular feedback from your volunteers and provide feedback to the Project Manager.
• Keep an up to date list of the volunteers including their names, contacts and the number of active members involved in the project.
• Prepare Handover Notes at the end of the year, to pass on the next year’s project leaders.
• Experience in managing Dashboard/SharePoint.

Environment: Waterfall Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL

Confidential

Business Analyst/ Quality Analyst/ Developer

Responsibilities:

• To clarify the roles and responsibilities of team members both between potentially competing team members and to their bosses
• Provide an honest assessment of the project relative to current and future cost. Proactively acknowledge the time to advance the project to the next stage and when to recommend termination.
• Understand the scientific rationale and technical issues associated with the project target.
• Responsible for developing a project plan that works to achieve progression criteria using sound scientific processes in the shortest amount of time with the least cost.
• Making sure all team members and their line managers and key stakeholders support the project.
• Interact directly with line managers to ensure resources are available when needed, and to negotiate amendments to the project plan especially those that change deliverable completion dates.
• Responsible for organizing, facilitating and ensuring follow-up action on issues raised in the meeting.
• Keep team members and stakeholders informed of key developments, program decisions, issues, and changes to the project and the project plan.

Environment: Waterfall Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL, Clear Quest

Confidential

Business Analyst/ Quality Analyst/ Developer

Responsibilities:

• Manage all aspects of tasks and deliverables for assignedproject(s).
• Allocate work assignments to assigned technical resources based onprojectplans and resource expertise and availability.
• Ensure the completion of assignedproject(s) within established time frames and budget while meetingprojectobjectives.
• Facilitate effective execution of product and service delivery processes including but not limited toprojectand resource planning, requirements collection, change management, risk management, issue tracking, deployment, and process improvement.

Environment: Waterfall Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL

Confidential

Business Analyst/ Quality Analyst

Responsibilities:

• Facilitate communication between theprojectteam and business stakeholders.
• Ensure customer is fully informed ofprojectstatus by using appropriate communication media and frequency.
• Obtain feedback from business stakeholders and adjustsprojectscope, schedule, and resources as necessary.
• With guidance, is responsible for the budget and expense tracking process associated with assignedproject(s).

Environment: AGILE Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL

Confidential

Business Analyst

Responsibilities:

• Follow the Corporate ITProjectManagement Methodology and where appropriate our Service Delivery Management Framework
• Determine theprojectapproach, staffing, responsibilities, and schedule.
• Develop and/or review estimates and estimating assumptions for theproject's schedule, effort, and cost using established estimating models, best practices, and past experience.
• Define team member roles and expectations, and ensure timely feedback. Ensure thatprojectresources receive any necessary training and are used effectively.
• Measure and monitor progress at clearly defined points in the process to ensure that theprojectis delivered on time, within budget, and that it meets or exceeds expectations. Balance scope, schedule, budget, quality, and risks. Make adjustments as necessary.
• Experience in managing the documents in Dashboard/SharePoint and Qlikview.

Environment: AGILE Methodology, Rational Suite (RequisitePro, Clear Quest, Clear case),MS Visio, MS SQL Server 2005,CICS,COBOL