SUMMARY

• Results driven business analyst with 5 years of superior performance in implementation and improvement of business processes. Possess large spectrum of experience in dealing with projects in the Financial Services industry.
• Serve as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
• Eliciting business requirements from various stakeholders by understanding product functionality through research, formal - informal sessions, JAD sessions with teams, stakeholders and end users.
• Translate business requirements into functional specifications for the IT organization, manage changes to specifications, and educate the IT organization on the direction of the business.
• Hands-on experience with MS Visio and use case diagrams for creating data flow/process flow diagrams such as flowcharts, activity charts, sequence diagrams as per UML.
• Performing GAP analysis on existing system and suggesting solutions for a new system based on business needs.
• Facilitating UAT’s and other testing procedures when required. Testing phase of the project included producing test cases and scripts, managing progress and debugging.
• Create, develop and maintain project timeline for key deliverables by developing project plan, monitoring milestone completion and coordinating project progress.
• Team player with excellent interpersonal and communication skills. Technically competent and goal oriented with problem solving skills. Ability to undertake difficult mandates and meet tight deadlines.

TECHNICAL SKILLS

Project Methodologies: Waterfall, Agile(SCRUM)

Business Modeling Tools: MS Visio, Lucidchart

Requirement Management Tools: Confluence, Caliber RM

Testing Tools: JIRA,HP ALM

Databases: MS SQL Server, Oracle

Tools: MS Project, SQL, SharePoint, MS Office, MS Project

PROFESSIONAL EXPERIENCE

Confidential, Glen Allen, VA

Business Analyst

Responsibilities:

• Elicited requirements through JAD sessions with stakeholders, end users and SMEs, to determine whether critical business processes and functional requirements adhered to industry guidelines.
• Collaborated with product owners to discuss the functionality of the system and translated them into effective Use Cases for the product team.
• Documented the product requirements and workflows of the As-Is process and the To-Be process in the textual Use Cases
• Created various UML models like Use Case diagrams and Activity diagrams in MS Visio.
• Created and managed all the requirement artifacts in Confluence.
• Conducted review sessions with business and end users regarding requirements to ensure validation.
• Reviewed test cases and was involved in maintaining Requirements Traceability (RTM) and communicating any changes to these requirements to the different business stakeholders.
• Actively involved in Functional and UAT testing before the system went live.
• Managed change requests by creating change logs

Environment: Confluence, Jira, MS-Visio, Microsoft Office 2003 (Word, Excel, PowerPoint), Windows 7/8, SQL, Java

Confidential, Bethesda, MD

Business Analyst

Responsibilities:

• Routinely collaborated with stakeholders and acted as a link between businessand the IT department.
• Facilitated development of questionnaires and interviews for SME's and business users in order to gather requirements while working in agile environment.
• Identified the process flaws in the existing system and recommended business process improvements through automation in the new system after analyzing and documenting as-is system and to-be system.
• Conducted detail business and process due-diligence in order to develop the functional requirement specification documents.
• Participated in JAD sessions for requirements elicitations with various stakeholders, developers, QA and management to identify critical success factors of application.
• Planned and carried all activities while working as a liaison between business users and developers to submit requirements and change requests.
• Extensively experienced for organizing and documenting requirements, preparing narrative use cases, writing business documents and reports in Pre- Testing phase.
• Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
• Worked extensively with MS office suite for preparing status reports during project life cycle.
• Organized and provide training to Loan Officers on system use.

Environment: MS Project 2000, MS-Visio, Microsoft Office 2003 (Word, Excel, PowerPoint), Windows 7

Confidential, Cincinnati OH

Business Analyst

Responsibilities:

• Conducted JAD (Joint Application Development) sessions with business users, Project Managers, developers and QAs to gather, analyze and document business requirements. Came up with the solution to implement Microsoft SharePoint Server for Content Management
• Created Functional Requirements Documents (FRD) based on business requirements.
• Closely monitored the page security access to each group of users.
• Developed Test cases to validate requirements.
• Created various documents - technical, functional and non-functional for the Onsite and Off shore team.
• Designed discussion forums and to increase interaction and knowledge sharing among team members.
• Recommended changes for methods, procedures, policies and workflows affecting the exchange of data and documents.
• Provided training sessions for the Onsite and Off shore teams.
• Helped the team in defect status, meetings and monitoring the application till it was streamlined.
• Gathered monthly status reports regarding Competency progress.
• Captured the Competency progress in Activity Tracker.
• Worked as an Administrator for the web portal to provide access to associates based on their roles and responsibilities.

Environment: Caliber Rm, MS-Visio, Microsoft Office 2003, Windows 7, SharePoint, Oracle, Java