QA Analyst Resume Profile

Summary

Experienced Business Analyst with diverse industry experience in healthcare, insurance and retail, highly organized and detail-oriented. Wide knowledge and experience in developing test cases and executing the test cases. Thorough understanding of SDLC and business process management and STLC.
Works effectively in team environment as well as independently.

Qualifications

Strong analytical skills Web content management Local remoter system support
Proficiency in TCP/IP protocols Subject Matter Expert Landing page development Information security
GUI and tools Strong collaborative skills Excellent problem solving skills

Technical Experience

Operating System : Windows NT/Win 2000 / Windows XP / Windows 7 / Windows 8 / Windows Server 2003/2008 / OS X
Database : SQL Server 2000, MS Access
Web Technologies : HTML, DHTML, CSS, Java script, XML and Flash
Packages : MS Office, Adobe Creative Suites

Professional Experience

Confidential

QA Analyst/Business Analyst

Contract-based consultant for IT firm to include web development, remote technical support, LAN/WLAN installation and support software testing and quality assurance.
White-box, grey-box, destructive and GUI testing for confidential global company.
Analyze user data requirements for compliance with Healthcare Reform and PII.
Troubleshoot and resolve web application issues escalated from customer support and other departments with a 100 success rate.
Created HTML email templates, social media pages and newsletters for e-mail marketing campaigns.
Set up FTP procedures to transfer multiple forms of files within the organization.
Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase.
Prepared technical architecture proposals for enhancements and integration of existing third party software systems.
Installed, upgraded and maintained LAN/WLAN to comply with all federal and local laws including HITECH, HIPAA, FCRA, GLB, PCI and COPPA.

Confidential

District Sales Coordinator

Analyze employer's benefits and make recommendations accordingly to implement more cost-conscious plans for Healthcare Reform and setup Section 125. Conduct employer presentations introducing indemnity products and major medical insurance products to business owners and eligible employees. Submit proposals for multi-carrier benefit portfolios. Recruit, hire and develop new agents.
Directed team of 20 agents to develop their own book of new business.
Served as operating system expert, providing technical support for entire state organization.
Provide remote support on all enrollment platforms and tracking software.
Advertise through social media to targeted markets.
Subject matter expert on all company sponsored software, web portals and business procedures.
Handle all claims administration and policy changes.

Confidential

Office Manager

Maintained existing book of business and generated sales through cold calling leads, outside marketing and various referral networking groups. Developed sales procedures for cross-selling multiple insurance and financial products. Responsible for conducting weekly staff meetings and overseeing daily operations. Hired, trained and supported new staff members.
Personally responsible for over a quarter million dollars in insurance premiums annually.
Develop personalized insurance and financial packages to prospective clients, train staff members on how to present to clients and handle any objections.
Member of sales research group consisting of top sellers for tri-county area.
Guest Speaker for multiple regions on life insurance sales and best practices.

Confidential

Store Manager, Philadelphia Region

Responsible for the daily operation of the store. Consistently analyzed company acceptable P L levels including labor, sales and cost control.
Maintain records of inventory, tracking sales, and stock levels at all times. Requesting additional stock items when low from other locations.
Exceeded initial activations target by 294 .
Annual sales averaging 1,018,000.
Continuously on top performers list for achieving highest numbers of activations, ARPU, customer service and accessory sales.
Assisted in training new hires on products, services, and POS systems.