SUMMARY:

• Over 5 years of diverse experience as Business Analyst with projects focused in the field of Healthcare and Finance industries.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in gap analysis, risk analysis, effort estimation.
• Hands on experience in eliciting user demands and translating them into data, functional, quality, and usability requirements.
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Business Requirement Document (BRD) and Functional Requirement Document (FRD) and proposed changes for process improvement using Rational Requisite Pro.
• Experienced in Business Processes, Business Process re - engineering, Business Requirements gathering, Process Flows, Process Modeling, Use Case Modeling and Unified Modeling Language (UML) using MS Visio and Rational Rose.
• In depth knowledge of Software Development Life Cycle (SDLC) with Waterfall and Agile methodologies (SCRUM), Rational Unified Process (RUP) in all four phases of a project: Inception, Elaboration, Construction and Transition.
• Working knowledge of requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, conducting JAD (Joint Application Development) sessions, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Proven ability to co-ordinate a diverse set of Client business users/stake holders to develop cohesive and streamlined requirements, documentation and user acceptance criteria to achieve the project objective on time and in budget
• Designing and executing test plans, test scripts, tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled
• Proficient in MS Office Suite, MS Visio, MS SharePoint, HP Quality Center, HP Service Manager and Application Lifecycle Management (ALM)
• Adept in data analysis, GUI designs, customer management, team management, problem-resolving skills, conflict management skills, people management skills and excellent knowledge of soft skills, writing skills and oral communication.

TECHNICAL SKILLS:

Methodologies: RUP, Agile, Waterfall, Six Sigma, UML, Business Process Modeling and Data Modeling

Office Tools: MS Word, MS Excel, MS PowerPoint, MS Access, MS Project

Process/Modeling tools: MS Visio, Rational Rose, Rational Requisite Pro, Smart Draw, Clear Case, Clear Quest

Database: MS Access, SQL Server 2000, Oracle

Quality Management: HIPAA, Six Sigma, TQM

Domain: Project Management, Healthcare Management, Pharmacy Benefit Management

Operating System: Windows Vista, NT/2000/2003/ XP/98, MS DOS

Languages: C/C++, Java, SQL, PL/SQL, HTML, XML

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Business Analyst

Responsibilities:

• Gathering and managing Business Requirements, Requirement Elicitation, Gap and Impact Analysis, providing high level design solutions, and delivering System Requirements by closely working with SME’s and Business stakeholders
• Analyzing business requirements and current system behavior and collaborating to create system design specification documents including functional specifications, system use cases, mock-ups, design models, Business process flows, Data flow diagrams
• Actively involved in JAD sessions, Conference calls and Business Interviews.
• Responsible for documenting Use Cases.
• Supporting software implementation and system enhancements
• Prepared test scenarios
• Coordinated with the users in performing User Acceptance Testing
• Facilitated Retrospective meetings (After Action Review) with the users after the application went live with the users to discuss what went right and what could have been better

Environment: Mainframes, IBM DB2, HIPPA, SQL Server, Oracle, HP Quality Center, ALM, HPSM and MS Visio

Confidential

Business Analyst

Responsibilities:

• Acquired and studied repository artifacts of the existing system to gain an understanding.
• Conducted interviews of the client managers and traders to understand the AS-IS (Present State) process.
• Assisted in business process re-engineering along with subject matter experts and corporate management.
• Conducted interviews with the Business Owners (BO) to understand the To-Be (Future state) process.
• Conducted JAD sessions with different Business users for better UI development.
• Conducted Gap Analysis to identify potential opportunities of improvement and recommended them to the Project Manager.
• Conducted Risk Analysis, Feasibility Study and co-created the Work Breakdown Structure (WBS) using MS Project 2013.
• Expressed the requirements through user stories, use cases, HTML models, ER diagrams and Process Flow Diagrams.
• Created the Product backlog with help of user stories collected through requirements gathering and gap analysis.
• Acted as a Scrum Master (leading a Three 8 member teams), creating sprint backlogs, organizing and conducting sprint planning meetings, daily scrum meetings. Created sprint burn down charts and release backlogs for effective Project Management.
• Created change history document to communicate across cross functional teams.
• Planned and conducted UAT (beta testing), UI conformance testing and created test plans, test cases and Requirement traceability matrix.
• Created analytical models using Tableau and presented analytical data obtained from SAS to business owners helping them identify new opportunities.
• Logged and tracked the defects using HP Quality Center. Created an error repository and managed the testing process with the QA team.

Environment: Hybrid Agile Scrum, SQL, HP Quality Center, HIPPA, MS Visio, MS Access, MS Project, MS Excel, MS PowerPoint, MS Word, MS Outlook, SharePoint 2013.

Confidential

Responsibilities:

• Responsible for impact analysis document (Analyzing service requests for ICD 9 to ICD 10)
• Actively involved in JAD sessions, Conference calls and Business Interviews.
• Responsible for documenting Use Cases from scratch as well as making changes to the existing Use Cases
• Final Business Requirement document that would help IT to perform the necessary changes as approved by the Business area
• Attend, coordinate and lead weekly and ad-hoc project/operational meetings to discuss progress of the deliverables and ensure timely completion
• Assisted Testers in writing Test Cases and Test Plans

Environment: Mainframes, IBM DB2, MS Visio

Confidential

Business Analyst

Responsibilities:

• Cascading requirements to the development team and effectively communicate the functionality inherited in all the requirements in an Agile environment
• Managing change requests by analysing the impact, value addition, effort estimates, time frame to achieve functionality wish list facilitating Business Users to take appropriate decision
• Prepare Test Plan, test strategy and test cases for the thorough Functional testing in specified Testing Environment and executing test case as pre-UAT phase
• Preparing data for client demos, participation in product s and product documentation
• development team on Health insurance business

Environment: Hybrid Agile Scrum, SQL, IBM DB2, MS Visio