PROFESSIONAL SUMMARY:

• Seven plus years of experience as a Business/Systems Analyst using the iterative software development life cycle principles of Rational Unified Process, Agile (SCRUM)and other SDLC methodologies to manage, develop and test distributed client/server, internet and intranet applications on heterogeneous environments. Good knowledge of Healthcare management processes. Experience includes ICD - 10 data analysis, performing detailed SWOT analysis, writing business requirement documentation and generating customized ICD-9 to ICD-10 code mapping.
• Experience in conducting GAP Analysis between the “As-Is” and the “To-Be” system. Performing SWOT Analysis and Cost-Benefit Analysis during project inception phase.
• Gathered requirements from Subject Matter experts, Strategic Business Units, Functional Centers of Excellence, IT Functional Areas and other application areas to compose BRD.
• Ability to effectively articulate project documentations including functional requirement document, AS-IS and TO-BE Process flows, use cases, test scenarios, test cases etc.
• Experienced in preparing use-case documents and system requirement documents based on client requirements and in-depth System diagrams.
• Expertise in conducting Joint Application Development (JAD) sessions, holding interviews and document analysis for user requirement gathering.
• Created Work Breakdown Structures & Project schedule using Gantt chart based on project triple constraints namely time, scope & resources
• Performed decision optimization through operational reports using iLog decision support system.
• Worked closely with Program Director, IT Project Owner, Project Manager and others on software releases by performing project scoping,, writing software component specs, requirements and use cases, tracking tasks, and milestones.
• Co-ordinated with change control, issues resolution, requirements gathering, Gap analysis, feasibility analysis, risk analysis & mitigation.
• Co-ordinated with unit testing, integration, regression and performance testing and transition of applications into a production environment.
• Outstanding organizational skills in capturing all the business flows and presenting them as meaning ful artifacts at Inception and Elaboration phase.
• Strong analytical and problem-solving skills with the ability to present solutions that address requirements and mitigate risk.
• Skilled in team building, conflict resolution & escalation awareness.
• Familiar with current industry standards, such as HIPAA, SOX, Title 21 CFR Part 11, 21 CFR Part 820, ISO, Six Sigma, and Capability Maturity Model (CMM).
• Extensive experience using ICD-9-CM diagnosis and procedure code sets and terminology.
• Experience with data mapping from ICD-9 to ICD-10 based on business and clinical intent used across organization and ability to effectively prioritize and manage multiple projects.
• Expert in Microsoft Business Intelligence technologies like MS SQL Server Integration Services (SSIS), MS SQL Server Analysis Services (SSAS), MS SQL Server Reporting Services (SSRS) and MS SQL Server 2008/2005.

TECHNICAL EXPERIENCE:

Platforms: Windows 2000/XP/NT, Linux, Windows Vista and 7

Programming Languages: C++, Java1.4/J2EE, HTML, COBOL, XML, PHP

Databases: Oracle 8.1/9i, 10g, MS SQL, IBM DB2

Content/Change Management Tools: MS Share Point, Rational Clear Case

Modeling & Analysis Tools: Rational Rose, MS Visio, Rational Requisite Pro, Caliber RM, Power Designer

Web Development/Design Tools: Flash, Adobe Creative Suite, Balsamiq, iRise Studio

Testing Tools: Rational Clear Quest, HPQC, Load Runner, Rational Test Manager, JIRA

Project Management Tools: MS Project, Rational Team Concert

Office Tools: MS Word, PowerPoint, Excel, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Waltham, MA

Sr. Business/System Analyst

Responsibilities:

• Prepared Business Requirements Document (BRD) by gathering requirements from all the stakeholders; translated BRD to Functional Specifications Document (FSD) and created prototypes.
• Developed Use Cases as well as flow charts based on the proposed enhancement for the system
• Developed training content related to LMS integrations.
• Developed Stored Procedures and views to generate various Drill-through reports, parameterized reports using SSRS.
• Designed SSIS Packages to transfer data from flat files to SQL Server using Business Intelligence Development Studio
• Worked on creating RUP artifacts SRS, UC, Verification, Validation docs.
• Developed training Modules for professional associations such as hospitals, Insurance agents
• Converted technical white papers and other raw materials into rich multimedia eLearning content
• Wrote and integrated online Help content
• Collaborated in writing a Reference Guide (Technical Specification) for the CICS enhanced software.
• Verified and validated data model with changes to business information and rules
• Extensively interacted with both user group and development team in coming up with structured charts, class and sequence diagrams
• Took on responsibility for executing Volume Testing, Compliance Testing, Data Quality Testing

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Access, MS Project, Rational Rose, MySQL, Clear Case, RequisitePro, Power Designer, iLog, JIRA

Confidential, Chicago, IL

Sr. Systems Analyst

Responsibilities:

• Performed workflow analysis to understand the inefficiencies in the AS-IS system and documented them accordingly.
• Documented Current State vs. Future State for a Referral Web Portal.
• Created process flow diagrams describing provider and member access to the web portals
• Created BRD by gathering Business Requirements from the Subject Matter Experts (SMEs).
• Obtained business sign offs on the documents after thorough review.
• Performed decision optimization through operational reports using iLog decision support system.
• Assisted in creation of the Functional Design Document from the Business Requirements Document which was used as the reference by the development team while preparing the design and held the responsibility of the required data setup for unit testing.
• Led the Change Control Process for changes submitted for the BRD after initial sign off with all stakeholders.
• Created a UAT Plan in conjunction with the UAT Team to ensure all acceptance criteria has been included.
• Created and maintained training documentation for end users.
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested have been addressed, developed, and tested in the project.

Environment: MS Visio, Word, Excel, PowerPoint, SQL, Oracle, J2EE technology, Power Designer, iLog, JIRA, RUP

Confidential, Long Beach, CA

Business Analyst

Responsibilities:

• Gathered the requirements from stakeholders and users by meeting them personally and by interviewing them. Utilized Requisite Pro to prepare a BRD by complying with the HIPAA regulations
• Gave functional specs to the requirements gathered and communicate it to the developers
• Developed a use case and UML diagrams using ERD; depicted clear relations associated between the entities
• Prepared Work Breakdown Structures (WBS) to comply with the triple constraint: time, cost and scope
• Conducted Lean Analysis throughout the project and conveyed my team a message, “Think big, act small, fail fast; learn rapidly”
• Prepared a roadmap for a product that can exceed market and user expectations
• Followed Prototype model of SDLC in developing software
• Create and implement a test plan and thereby assist Quality Analysts to test the product in a timely manner
• Managed RUP workflow using Rational Suite assigning task to various roles and directing the project artifacts throughout the phases of project life cycle.
• Interfaced with Quality Analysts for unit, integration, system and User Acceptance Testing
• Interfaced with top management to ensure that IT initiatives and involvement are clearly communicated and understood
• Mitigate risks all the time; motivate all the team members to meet the deadlines since time was very limited.

Environment: MS Visio, MS Office, iLog, Java, ERD and Extended ERD, Timer Pro,RUP

Confidential, Owings Mills, MD

Business Analyst

Responsibilities:

• Requirements gathered from customers, Merchant Banks and all the stakeholders.
• Prepared detailed technical and non-technical specifications.
• Translated business requirements into comprehensive business requirements document and low level technical requirements for development.
• Used MS Project to prepare, maintain project plan and Gantt Charts.
• Prepare and maintain project documentation.
• Did Normalization, drew ER-diagrams, designed, updated database, queried, cleaned, created reports, and re-engineered database
• Performed decision optimization through operational reports using iLog decision support system.
• Prepare the budget and present it to the project sponsor.
• Used Crystal Reports to produce monthly and ad hoc reports on how many transactions we have done for various Merchant Banks.
• Built the system using VB.NET, ASP.NET, JavaScript, and HTML.
• Created SQL and Sybase Database that stored all the e-mails we received and sent.
• Solved the issues customers get when shopping online using Confidential cards.
• Helped the junior staff to solve the problems that they cannot solve by themselves.
• Built the system, unit test, documentation, fixed the bugs, wrote use cases and test cases, prepare new release after ever six months.
• Produced reports using Crystal reports, Access, SSRS.
• Used Team Track to check-out and check-in files and tracked who worked on a certain file.

Environment: MS-Visio, MS-Word, MS-Excel, PowerPoint, SharePoint, SQL Server, HTML, JIRA

Confidential, Honolulu, HI

Sr. Business Analyst

Responsibilities:

• Created and validated business process models using techniques such as system flow diagrams context diagrams, data flow diagrams, activity diagrams, and swimlane diagrams that include modeling of all the activities of the business from the conceptual to procedural level.
• Helped enhance and convert existing Visio workflow diagrams.
• Facilitated business requirements gathering sessions with the client, and manage the creation of Business Requirement Document (BRD), Functional Requirement Specification (FRS) and user story.
• Created reading material for better analysis and explanation of system flows.
• Involved in business analysis of the existing tools and configuring new feature set up.
• Produced the key deliverables by understanding the Application design.
• Jointly manage project resource allocations, planning and status updates to senior management.
• Participated in Daily Scrum Meetings to discuss project status and resolve issues.
• Initiated and managed cross training sessions between onsite and offsite team members.
• Worked together with the development team and the Project Coordination Team to ensure that client's business needs have been met.
• Created Test Plans, Test scenario and Test cases for UAT.

Environment: MS Office Suite (Word Excel, PowerPoint), MSP, MS Visio, iLog, Windows XP/2000, Caliber RM, Business Process Modeling Notation, HP Quality Center, Dot.net 2.0, JIRA