SUMMARY:

• A Business Analyst with over 7+ years of experience in the field of Healthcare, Mortgage, Finance, and Insurance.
• Diverse experience in Information Technology with focus on Business Analysis, Business Modeling, Requirement Gathering, Technical Documentation, and Software Validation.
• Adept in Requirements Gathering through interviews, workshops, Story board sessions.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), CMM (Capability Maturity Models) and Rational Tools used during various phases of RUP.
• Extensive experience at writing business requirement documents (BRD’s), defining project plans, preparing system requirements specification, and delivering project reports.
• Proficient in creating Use Cases, Use case diagrams, Sequence diagrams, and Activity diagrams.
• Adequate knowledge in EDI/HIPAA health information & health care services regulatory environment working knowledge and compliance experience along with proficiency in using ICD10/ CPT/ANSI/HL7 coding standards.
• Experience in implementation of Risk Management Information System (RMIS) with Risk connect and Learning Management System (LMS), did analysis and feature comparison with other systems.
• Experience with building reports - SSRS, Crystal Reports, dashboards for analytics - Performance Point Services and collaborative team sites (using Microsoft SharePoint Server 2010).
• Comfortable with gathering requirements and analysis for a Service Oriented Architecture (SOA), Identity Management, Legacy Migration, COTS Solution and working with global teams.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, PESTLE, MOST, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management.
• Ability to manage, monitor, and control software development projects for successful deployment and to work with project stakeholders to achieve desired outcomes.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Reports.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Self-Starter, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 8/7/XP, Unix, Linux (Ubuntu), Windows Server 2003

SDLC Methodologies: Agile/SCRUM, Waterfall, Spiral, RUP Process and Prototyping

Internet Languages/ Web Applications: UML, HTML, CSS, XML

Databases and Tools: SQL Server 2005/2008/2012 , My SQL, T-SQL, Distributed DB, Oracle 9i/10/11g, MS Access, PL/SQL, TOAD, DOORS, Informatica

Quality Management: IBM Rational Manual Tester, HP Quality Center, QTP, JIRA, HP ALM

Project Management: Microsoft Project Professional

Change Management: Rational Clear Quest 7.1, Requisite Pro v7.1

Languages: C/C++, Java/ J2EE, Shell Scripting, Python, VB.Net, JavaScript, PHP, Perl, ASP.NET, C#.NET

Version Control: Rational Clear Case, Rational Rose, Rational Requisite Pro

Business Intelligence / Reporting: SQL Server Reporting Services (SSRS), Performance Point Services, Business Objects (BO), IBM WebSphere, MS CRM Dynamics

Others: MS Office Suite (Word, Excel, PowerPoint, Visio)

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Sr. Business Analyst

Responsibilities:

• Managed Project scope, milestones, risks and user acceptance tests with internal and external stakeholders.
• Conducted meetings with users and other stakeholders to elicit, organize and document the requirements and also created project status reports and feasibility reports for stakeholders.
• Gathered and analyzed the requirements and converted them intoBusinessRequirement Specifications (BRS) and Functional Requirement Specifications (FRS) for the designers and developers and QA Team to understand them as per their perspective.
• Designed and developed use cases, activity diagrams, and sequence diagrams using NetBeans.
• Extensively facilitated meetings/conference calls with stakeholders, project managers, developers, QA Analysts and other end users based onsite/offshore to deal withbusinessand technical issues and to resolve the issues.
• Created "As-IsBusinessModels" to understand the existing claim settlement process flow through interacting with SMEs, underwriters and Finance department.
• Shared knowledge by performing Impact Analysis on transition from ICD 9 - ICD 10, made suggestions on UI and other changes required to be met during transition.
• Worked intensively with Medicare & Medicaid claims and claims processing for HIPAA transactions.
• Involved in requirements gathering and preparing the technical system design and System Design analysis of the flow of EDI transaction sets 834, 835, 997.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actualbusinessneeds so as to align them with the product release roadmap.
• Involved in testing the conversion of the application by generating test scenarios in test plan document.
• Validated data at the back-end to ensure that all the Claims related data had been loaded to the corresponding Data Sets in the back-end and the pricing for these Claims was completed as per the Standards.
• Analyzed the results, generated reports and tracked the defects using Quality Center.
• Created and maintained the Test and Traceability Matrix.
• Conducted System, Integrated and Regression testing to the application usingBusiness, Functional, User Acceptance and Usability testing.
• Prepared test data in HIPAA compliant X12N format for both inbound and outbound healthcare EDI transactions.
• Trained implementation managers to work on the new application.
• Generated SQL scripts for Development and testing purposes.
• Actively participated in all phases of testing lifecycle (Design, Planning, Development and Results).

Environment: Agile/SCRUM, SQL Server 2012, MY SQL, PL/SQL, Oracle, Java, J2EE, HP Quality Center, QTP, SSRS, XML, MS Office, MS Visio, MS Project, XML, UAT.

Confidential, Charlotte, NC

Sr. Business Analyst

Responsibilities:

• Conducted brainstorming sessions to extrapolate the requirements that are not stated.
• Worked with business sponsors to elicit business/functional requirements and generated use cases in accordance with RUP Best Practices.
• Extensively used Rational Requisite Pro to document, review and analyze the requirements.
• Used UML and RUP methodology to capture, analyze and translate business requirements.
• Developed business Use Case scenarios, sequence diagrams and class diagrams.
• Prepared Rational Suite (Clear Quest and Requisite Pro) training materials for user and administrators and trained nearly thirty of them in the branch office.
• Structured flexible test plans, test cases and test scripts to test entire application based on business requirements, technical specifications, and product knowledge and use case scenarios.
• Addressed all aspects of the loan life cycle, starting from identifying a prospective client to the loan closure.
• Identified and validatedbusinessrules and data elements. Performed Data mapping and logical data modeling.
• PreparedBusinessRequirements Documents to enlist the high-level scope of the project.
• Created Process Flow diagrams, Data Flow diagrams (DFD), State Diagrams, Activity Diagrams and Entity Relationship diagram (ERD) in MS Visio using UML for various modules of the project as needed.
• Designed the security, roles and permissions model to replace the pre-existing model giving the users a more secure and flexible security plan.
• Administered and managed user accounts using Active Directory.
• Integrated Web Services forbusinessprocess workflows.
• Helped the process team in Developing methodology and lifecycle for the BPM/SOA processes testing and quality assurance.
• Implemented knowledge of Distributed Web Services/ Enterprise / Web / Client- Server systems using XML and SOA Web services.
• Acted a project manager/business analyst for the Buy-In project and build a new application using service oriented architecture (SOA) and XML to assist the team in sending Buy-In requests.
• Conducted multiple JAD sessions to synchronize different stakeholders on their objectives and gathered requirements.
• Defined security roles, client access for different features for different user groups.
• Conducted and performed User Acceptance Testing (UAT).
• Developed Test Plan, Test Scenarios and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data on different test runs.
• Contributed in reviewing and editing of the test scripts.
• Participated in project review meetings to resolve defect related issues.
• Revised existing documentation comprehensively to enhance the ability of the stakeholders to proceed with the next major phase of developing the application.
• Performed User Acceptance Testing on behalf of end-user to ensure that the user requirements are satisfied and properly tested.
• Assisted in implementation and deployment of the best SCM processes with seamless integration among various phases of Software Development Life Cycle (SDLC) such as Change Request and Product Life Cycle Management utilizing UCM component of Rational Suite.

Environment: RUP, SQL Server 2012, MY SQL, PL/SQL, Oracle, UAT, Java, J2EE, Java Script, HP ALM, TOAD, Rational Clear Quest 7.1, Requisite Pro v7.1, Rational Clear Case, Rational Rose, Rational Requisite Pro, Doors, MS Office, MS Visio, MS Project, Active Directory, DOORS.

Confidential, Fort Mill, SC

Sr.BusinessAnalyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Collected requirements from department managers and users for enhancements. Acts as liaison between clients and development. Facilitates sessions to bring business requirements and functionality into SAP system development and enhancement.
• Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Used IBM WebSphere Business Modeler to fully visualize, comprehend, and document the business processes. To model and optimize the business-critical processes.
• Define and refine process models through the company's best practices.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Created reports from SAP modules using Business Objects Crystal Reports based upon business requirements.
• Developed straightforward DBMS queries, knowledge of HL7and xml interface messaging.
• Identified documented data sources and transformation rules required to populate and maintain data warehouse content.
• Was responsible for indexing of the tables in that data warehouse.Reverse Engineered the existing ODS in to Erwin.
• Develop Logical and Physical data models that capture current state future state data elements and data flows using Erwin.
• Involved in data migration design so that the data can be exchanged from other systems in standard ACORD XML Life standards.
• Worked on data modeling and produced data mapping and data definition documentation, configured the Data mapping between Oracle and SQL Server 2008.
• Tested Performance Accuracy related queries under SQL Server
• Designed and implemented basic SQL queries for testing and report data validation

Environment: Agile/SCRUM, SQL Server 2008, MY SQL, PL/SQL, Java, J2EE, Oracle, Quality Center, QTP, XML, UAT, Test Director, Business Objects, IBM WebSphere, MS Office, MS Visio, MS Project.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Involved in the analysis of the functional, technical specifications, data mapping document and conceptual diagrams.
• Wrote system requirements specification (SRS) and functional requirements specification (FRS) and Data Requirement Matrix (DRM) documents as per the business requirements and process flow.
• Documented user stories and modeled use case diagrams by utilizing MS Visio.
• Conducted Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on a Business Requirement.
• Created Use Case Models,Wireframes & Mock-ups,, Analysis Models, Design Models, Use Case Diagrams, Behavior Diagrams (sequence diagrams, activity diagrams) based on UML methodology
• Wroteprocess flow andbusinesscase documentsof existing processes.
• Actively involved in design of wireframes for the different UI’s with UX architects by mitigating the requirement and business validation rules.
• Defined frameworks for the application development and analyzed the areas of improvement
• Highly interacted with the development team and claim settlement experts making sure that the development of the project is meeting the business requirements.
• Jointly responsible for monitoring the progress of the system development by preparing status reports.
• Conducted daily interaction with the development team, stake users, business executives and Quality assurance to coordinate all the engineered process.
• Analyzed the security implementation of the application with respect to user’s perspective.
• Worked with the data architecture and data analyst team in designing the model and in creation of the data mapping documents.
• Worked on MS CRM Dynamics for handling the customer claim inquiries, Validation and case creation.
• Prepared test data for the functional test cases, manual test planning and creation of the test cases based on the user expectations.
• Evaluated test results and prepared test summary reports. Performance testing analysis was also done by analysis the results from balance and load tests.

Environment: Agile/SCRUM, SQL Server 2008, MY SQL, PL/SQL, Java, J2EE, Oracle, Quality Center, QTP, XML, UAT, Test Director, MS CRM Dynamics, MS Office, MS Visio, MS Project.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Was responsible for daily status meeting to discuss development plans, quality assurance test plans, and user documentation with developers, users, and the product management
• Designed use-cases and use-case models to further refine the requirements and understand the business processes. Worked extensively in Rational Requisite Pro to organize and catalog requirements, documents, and use-case documents.
• Created Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.
• Helped the business to articulate and prioritize their ideas, while using the Rational Unified Process (RUP) and writing UML-based feasibility studies and Use Case Models to communicate those ideas to the developers
• Participated in the design, code and test plan walk through with the development and design team members
• Developed checklists to Verify and ensure that the functional specifications, use cases, and UI specifications documents are written in line with the guidelines as specified by the client, and that the quality standards as specified
• Worked closely with the database architect to finalize database design, table structures and other key database artifacts for the system.
• Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business
• Conducted technical/non-technical presentations to the management and training workshops for the clients.

Environment: RUP, SQL Server 2012, MY SQL, PL/SQL, Oracle, UAT, Java, J2EE, Java Script, HP ALM, TOAD, Rational Clear Quest 7.1, Requisite Pro v7.1, Rational Clear Case, Rational Rose, Rational Requisite Pro, Doors, MS Office, MS Visio, MS Project.