PROFESSIONAL SUMMARY:

• Over 8+ years expertise in requirement elicitation & analysis, business process management and implementation
• Expertise in gathering business, functional, non functional and system requirements using interviews, JAD sessions and brainstorming sessions
• Good experience in writing Business Rules, Business and Functional required documentation
• Expertise in translating the high level business requirements into user stories, functional and system requirements
• Proficient in use case development and UML modeling using modeling tools such as Rational Rose and MS Visio to prepare use case diagrams, activity diagrams, context diagram, state diagram, sequence diagrams, activity diagram
• Proficient in preparing Organizational Process Maps, Decision Rules, Functional Process Decomposition and Schema/Data Model
• Experience in Windows 8.1 Migration projects
• Perform data analysis and present it to senior management
• Extensive knowledge of the System Development Life Cycle (SDLC) including execution and management of requirements gathering, business process design, development, QA testing and of software applications
• Experience in creating business decision documents (BDD) for the management of financial information (MFI) department.
• Proficient with MS Office including Word, Excel, PowerPoint ability to create pivot tables, create complex formulas, spreadsheets, and VLookup in Excel
• Experience in creating RBAM (role based access matrix) for security role access for the financial profile applications
• Experience in creating as - is and to-be process and documenting meeting minutes
• Experience in implementing projects using technologies like Salesforce, Android and iOS
• Experience in preparing wireframes, mockup screen and conducting knowledge sharing session
• Experience in working with Webservices and APIs
• Experienced in working as a team leader demonstrating the ability to multi task and manage effectively and efficiently in a diverse team environment.
• Review and validate requirements in collaboration with stakeholders
• Traced and managed requirements throughout the development process using Requirement Traceability Matrix (RTM)
• Experience in managing projects risks, issues and dependencies resolution and escalation
• Proficient in creating Test Plans, Test Cases and Test Scenarios for Unit, Integration and System testing
• Experience and knowledge in Application development in an On-shore as well as Off-shore team set-up
• Experience in working and providing ongoing support to cross functional projects
• Experience in working under different project management environments such as Agile SCRUM and Waterfall
• Experience in working with relational databases and writing SQL queries
• Experience in working with servers, middleware and data transactions
• Worked in close proximity with QA and development team to track status and ensure that requirements are being met
• Experience in use of MS SharePoint, Lotus and Visual SourceSafe for managing documents and versions
• Experience in working with cross functional, multi-vendor, multi-location teams
• Able to work effectively both as an individual and as a team member in structured and unstructured environments
• Ability to communicate effectively and present to the senior management
• Self starter with excellent communication, presentation skills and multi-tasking abilities
• Exceptional problem solving skills in complex and highly integrated development environments
• Enthusiastic and passionate about building excellent software, and building great teams
• Experience in offshore and nearshore coordination with teams based out of India and Mexico
• Extensive experience in working with Service Oriented Architecture, Web Applications, RDBMS, SQL, Salesforce.com, Java, J2EE technologies, Scripting, JSP’s, Crystal and Jasper reports, Agile Methodology, MySQL, Oracle, VSS, NaviCat

TECHNICAL SKILLS:

Tools: Lotus Collab., Rational Team Concert, MS Sharepoint, TRAC, Visual SourceSafe,iReport, NaviCat, TRAC, Splunk, ReqPro, JIRA, Confluence

Application Tools: MS Office (Visio, Word, Excel, PowerPoint), MS Outlook, Lotus Notes, ClearQuest

Application Server: Apache, JBoss, Tomcat, WebLogic

Methodologies: Agile/SCRUM, Waterfall

Database: MySQL, MS SQL Server, Oracle

Cloud Based Technologies: Force.com

Languages: J2EE, Visual Basic

Framework: Struts, Spring

IDE: NetBeans, Eclipse, TortoiseSVN

Web Technologies: Servlets, Java Scripts, JSP, HTML, EJB, Struts Framework, Hibernate

Operating System: Windows, Linux/UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Worked on the Enterprise Windows 8.1 migration project as a Business Analyst
• Identified the stakeholders like Application Program Manager, Tech Review Lead, Configuration Manager and Packager; and interviewed them to capture the respective processes
• Documented the Application Packaging Request (APR) process document
• Performed UML modeling using MS Visio to capture the visual interaction among the processes
• Worked with Software Tool (SCT) to update and communicate the application statuses
• Performed validations on the application migration requests and approved the same
• Prepared daily and weekly status reports and communicated the same to the management
• Verified third party emails to ensure the respective format and necessary information was provided
• Certified the applications after the shakedown testing was completed

Confidential

Business Systems Analyst

Responsibilites:

• Worked on a high visibility project of the company for Identity and Access Management
• Documented the requirements for the Data Quality Tool to refine and maintain unique identity of customer information
• Identified the stakeholders to gather and validate the requirements
• Conducted requirements gathering session with business team, marketing department, customer service and IT
• Created the Role Based Matrix for producers, broker/dealer, clients, etc.
• Worked on Data Center Consolidation project for movement of data center to a single centralized location
• Worked with stakeholders to prepare test scenarios and test cases
• Created change management requests according to the requirements of the project
• Created several documents such as role authorization model, business artifact change log, project charter, project road map, scope document, and data migration financial accounts in share point to communicate across all channels within the company.
• Responsible for the administration, configuration, maintenance and reporting for the SharePoint system that will be used by all levels of the project organization
• Experience in working with servers, middleware and data transactions
• Reported project status to senior executives and management
• Analyzed the alert and error scenarios and created mock up screens
• Documented the requirements for the self-service portal
• Conducted walkthroughs with Business and IT team, addressing their concerns
• Worked with stakeholders to get approval for the documentation
• Attended daily status meets
• Communicated with offshore team in India

Environment: Requisite Pro, MS Office, Informatica, Sharepoint, Agile Methodology, ClearQuest

Confidential, San Antonio, TX

Business Systems Analyst

Responsibilities:

• Identified the stakeholders to gather and validate the requirements
• Interacted with client BA’s, Project Managers and Client Managers
• Consulted management and users to determine the needs of the system
• Managed requirement gathering and documented requirements for the USAA in an Agile environment
• Developed the Requirement Specification Matrix (RSM) for Apps to be developed in Salesforce.com
• Developed Requirement Specification Matrix (RSM) for Bill Pay system of USAA banking for iPad, iOS and Android
• Prioritized the requirements as per needs and documented the business, technical, product and process requirements
• Prepared the acceptance/exit/entrance criteria for stage transition
• Facilitated functional design finalization
• Prepared schema/data model for the Salesforce based applications
• Configured the application using out of the box settings
• Worked with the stakeholders to prepare the role based matrix
• Specified inputs and formatted outputs to meet users’ needs
• Managed testing, risk analysis, assumption and mitigation plans
• Served as a liaison between business, developers and end-users to ensure that the application meets USAA needs, integrates well with other applications and supports the delivery of the expected value
• Attended meetings with client and other stakeholders like multiple vendors in a cross functional environment
• Worked with developers to use webservices and API in the project
• Prepared error scenarios and helped with approval process in coordination with designers and editors
• Review, validate and approve the test cases and scenarios
• Managed UAT for the client application
• Managed code/design review approval process with admin team
• Managed weekly status meets, daily co-ordination with offshore using teleconferences and e-mail communication
• Communicated status and task completion to various stakeholders
• Coordinated with offsite teams based out of India

Environment: Windows, Salesforce, J2EE, iOS, Android, MS Office, SharePoint, Rational Team Concert, Agile Methodology

Confidential, Bloomington, IL

Business Analyst/Project Coordinator

Responsibilities:

• Interacted with project and client managers
• Identified the stakeholders to gather and validate the requirements
• Involved in gathering and documenting requirements for the State Farm’s Integrated Customer Platform (ICP) approach
• Consulted with management and users to determine the needs of the system
• Developed a Requirements Management Plan
• Prepared various UML diagrams like Use Case Diagram, Activity Diagram, Class Diagram, Sequence Diagram
• Prepared Business Process Maps for the Life Claims process
• Performed functional process decomposition and elementary business processes
• Documented the business rules, use cases, decision tables, data dictionary
• Developed the Knowledge Capture Document (KCD) from systems based on Advanced Java and Mainframe technology
• Analyzed and understood the current state of the system to ensure that implications are understood by the team
• Prioritized the requirements as per client needs
• Developed specifications, diagrams and flowcharts
• Documented the business, technical, product and process requirements
• Prepared the acceptance/exit/entrance criteria for stage transition
• Prepared risk analysis document and mitigation plan using Lotus Collab.
• Documented issues and dependencies using Lotus Collab. Taking up the same with relevant stakeholders
• Specified inputs and formatting outputs to meet users’ needs
• Served as a liaison between business, developers, testers and end-users to ensure that the application meets customer needs, integrates well with other applications and supports the delivery of the expected value
• Attended meetings with client and other stakeholders like multi vendors in a cross functional environment
• Assisted QA Analyst with test cases based on the gathered requirements
• Raising incidents and cross DC defects on other teams
• Coordinate cross DC defects and incidents resolution with case managers and triage team
• Defect coordination, tracking, escalation and resolution using TRAC tool
• Coordinated with teams involved in Performance Testing, Implementation Testing and Release System Testing
• Involved in daily status meeting, offshore co-ordination using teleconferences, e-mail communication and Client Communication
• Coordinate with developers to generate Splunk logs
• Generated excel reports for comparing defect status using functions like vlookup and pivot tables
• Generated 2D charts using the excel to reflect the progress made over a period of time

Environment: Windows, J2EE, MS Visio, TRAC, Lotus, MS Office, SharePoint, Splunk, Agile Methodology

Confidential

Business Systems Analyst

Responsibilities:

• Identified key stakeholders and business process that involves various activities in the e-procurement of goods
• Interfaced with users (Sales, Operations and other teams) to ascertain customer needs and priorities with change requests
• Documented business needs from stakeholders using requirements workshop, surveys and brainstorming sessions
• Traced and managed requirements through Requirements Traceability Matrix
• Served as a liaison between business, developers, testers and end-users to ensure that the application meets customer needs, integrates well with other applications and supports the delivery of the expected value
• Developed alert types using Java Scripts when inventory levels reach a critical level; zero level or withdrawal orders exceed the threshold limit
• Integrated JMS (Java Message Service) service into the application to generate purchase orders through email
• Designed and developed an MIS report, using the tool iReport, for weekly meeting to analyze activities for that week
• Generated daily, weekly, monthly, quarterly and annual reports using SQL queries to cater to the needs of the business
• Wrote SQL based queries to generate reports from database for different departments using iReport (Jasper Reporting tool).
• Provided team leadership and assisted in bringing new team members up to speed

Environment: Windows, J2EE, MS Visio, Lotus, MS Office, MS Visual SourceSafe, MySQL, JBoss, Navicat, iReport, NetBeans, Waterfall Methodology

Confidential

 QA Engineer

Responsibilities:

• Review requirements and prepared test scenarios, test cases and test data to test different functionalities and Integration on different Operating systems like Windows and UNIX
• Created test cases and scenarios for Unit, Regression, Integration as well as Backend testing
• Involved in writing and executing Test cases and scripts
• Involved in Use Case review meetings with Lead Developers and Product management to discuss the scenarios for new and updated functionality
• Performed Functional testing, Integration testing and End-to-End testing
• Wrote complex SQL queries to perform database testing
• Recorded, reported and tracked bugs
• Interacted with team lead and developers about the bugs in the weekly status meetings
• Helped implement the application at the user end

Environment: Windows, J2EE, MS Office, MS Visual SourceSafe, MySQL, MS Putty, Agile Methodology