SUMMARY:

• Obtain an IT - based Senior Project Management, Sr. Business Analyst / Data Analyst, Quality Assurance Management, or
• Technical Writing position within the eBusiness, Commercial P&C and/or Personal Lines Insurance, Underwriting, Technology, Financial, Criminal Justice, or Software industries.

TECHNICAL SKILLS:

Business Modeling Tools: Rational Rose, MS Visio, StarUML

Business Applications: Microsoft Office Suite- MS Word, Excel, Outlook, PowerPoint, SharePoint

Databases: MS Access SQL Server 2000, Oracle

Programming Languages: Java, C++, C, SQL, Javascript, XML/XSL, XSLT, and HTML, JSP, JSTL, Servlet, EJB, JDBC, JNDI.

Requirement management and tracking tools: Rational RequisitePro, Telelogic DOORS

Change/respiratory Management: Rational ClearCase, ClearQuest

Business Project Methodology: SDLC, RUP, UML, Waterfall, RAD, JAD, CCM, Spiral, Agile(Scrum-Development)

Testing tools: Win Runner, Rational Tools, QTP.

Platforms: Windows NT/2000/2003/XP/Vista.

PROFESSIONAL EXPERIENCE:

Confidential

Data Analyst

Responsibilities:

• Responsible for the configuration of the Camilion Policy Management System for commercial lines admitted, non admitted and specialty business.
• Developed transaction level use cases.
• Developed excel rating spreadsheets spelling out rating algorithms to be developed in the Camilion asset.
• Working with Product Line Leaders to develop comprehensive specification for coverage's, forms, rules and rating.
• Member of project team responsible for the configuration of the ISO-ITS Ascendant One Policy Management System for the Personal Lines homeowners and auto products product.
• Assisted with rate book development for the A1 asset.
• Completed comprehensive testing of initial product "Arizona Auto" rating. Inclusive of rating for all vehicle types, UW Rules, Driver Assignment rules.
• Developed excel rating spreadsheets spelling out rating algorithms to be developed in the A1 asset.
• Researched, analyzed, and documented Property and Casualty policies and forms, with a particular emphasis on deviations from ISO to develop the client's proprietary layer.
• Rules gathering/rating requirements, developing transaction use cases.
• Assisted in coordinating work plans between project manager and client using MS Project.
• Gathered and articulated Business Requirements from User Interviews and Synthesis those requirements into technical specifications.
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications and created Activity Diagrams / State Chart Diagrams using MS Visio and created conceptual model, behavior diagrams
• Conducted Joint Requirements planning sessions (JRP) as a facilitator to gather requirements from the Business User and conducted many Joint Application Development (JAD) and Joint Application Management (JAM) and conducted many Rapid application development (RAD) sessions.
• Extensively interacted with the QA Team in executing the Test Plans, Providing Test Data, Creating Test Cases, and Issuing MR upon detection of bugs and collecting the Test Metrics.
• Defined validations to be built into application in line with the functional requirements.
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Develop user manuals, presentations and manuals as per project specifications and timelines.
• Coordinate QA activities with developers, and online producers, project managers, and third party vendors. Followed the RUP (Rational Unified Process) methodology.
• Evaluate and test new or modified software functionality to verify that software functions according to user requirements and conform to establishment guidelines.Includes the writing and executing of test plans, test cases, and test scripts.

ENVIRONMENT: Test Director7.6, MS Visio, MS Project, Windows XP.UNIX, HTML, XML, IIS 4.0, IE 5.0, Windows 2000/XP

Confidential

Data Analyst

Responsibilities:

• Gathering Business requirement from the stake holders.
• Communicated project status to program level managers and identified issues that could impact stakeholders. Presented project plans and gain sign-off from the business and IT leadership.
• Defined Project Vision, Scope, Roles, Tasks, Milestones, budgets, Action Plans and Measures of Success.
• Assisted the business in identifying, assessing, and documenting business requirements
• Identified, assessed, and recorded near-term business needs, recommended business priorities, and advised businesses on options, risks, and costs versus benefits.
• Assisted the business in evaluating priorities, risks, and costs versus benefits of various solutions
• Ensured process documentations such as Business requirements documents, Functional Requirements documents were based on client’s/business and technical partner’ approval. Maintained Team’s status reports on weekly basis for risk mitigation and progress indication; supported projects as assigned. Monitored process delivery and issue management processes, escalating issues and variances to budgets where necessary.
• Analyzed business processes, products and operations to monitor detailed business requirements. Communicated requirements to the development team for the design and implementation of business solutions.
• Reviewed new system functionality and patched to determine what is applicable and what should be presented to the business for prioritization.
• Communicated business priorities to the technology organization accordingly, in order to drive effective business solutions.
• Provided in depth and detail reporting and analyses for different departments for functional and project side of the business.
• Developed use cases to explain / demonstrate business requirements / specifications to IT team.
• Closely monitored the project deadlines to manage the production flow.
• Approve all UAT plans for upgrades to the AS/400.
• Participated in testing of all new releases of the AS/400Coordinated UAT for customer approvals on final deliverables.
• Detailed Implementation Plans (Pre and Post) to define roles and responsibilities, efforts, dependencies and facilitated detailed review with all involved parties to ensure a successful implementation.
• Worked with Release management to ensure a smooth turnover to operations and production support.
• Involved in developing Test Plan, Test Scripts and Test Cases.
• Complied business requirement for Interface Testing.
• Conducted User Acceptance testing to ensure that the user requirements were met to a decent extent.

ENVIRONMENT: Project Life Cycle (PLC), MS Visio, MS Project, Oracle Financials, Quality Center, Microsoft OfficeSuite Word, Excel, and Access,, Unix, Unix Scripts, SQL, Mapping tool, Powerpoint, Loadrunner, AS/400 Query

Confidential

Data Analyst

Responsibilities:

• Responsible for the creation and implementation of new and enhanced models of the multiple products that do or will comprise ISO Risk Analyzer Personal Lines. This includes responsibility for the full product development life cycle from generation (creating and documenting) of business requirements through test design and execution through production. It will also include responsibility for the content of each subsequent version and gathering insurer industry feedback for future product enhancements.
• Acted as a liaison between the Oracle deployment team and the business finance group. Interviewed various personnel including broker dealers and traders to understand the current process and the future requirements.
• Responsibilities included deploying, and testing the system in a BEA Weblogic environment.
• Worked with Underwriting Teams and Brokers to understand the business flow
• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful perform the required testing effort
• Increased company's revenue by underwriting and closed various deals
• Gathered requirements and prepared business requirement documents (BRD).
• Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Gathered documentation for PACKAGES like E & O Lines, Commercial lines and Excess Workers Compensation.
• Worked on Claims documenting for both Occurrence and Claims made LOB’s
• Documented the business requirements following the RUP methodology
• Prepared and validated different documents for management review on daily basis and major releases.
• Worked with the QA team in resolving issues related to Test Case execution
• Gathered requirements and guided the QA Team on the LOB application for Policy administration and EPLI, Real Estate, Commercial General Liability, Package, Commercial Auto & Property and Excess Workers Compensation
• Maintained Repository for requirements documents.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions, and prototyping.
• Created business process flowcharts, network diagrams, workflow diagrams, database models, and software diagrams using VISIO
• Conducted JAD sessions for Cost Benefit Analysis, requirement definition and project challenges.
• Worked on journal entries took ownership of financial activities.
• Analyzed, revised and created test plans according to business requirements and performed UAT test cases and tested the application before the final release with the business users
• Designed system architecture diagrams in collaboration with developers to ensure smooth data flow.
• Wrote several Use cases on a daily base and created Activity Diagrams.
• Analyzed consumer surveys and gave technical inputs in Business meetings.
• Involved in the meeting with Business process owners, SME (subject matter experts) and Marketing Team for Requirements gathering in definition stage.
• Delivered Frequent Presentations to stake holders during UAT
• Facilitated the customer in defining the high-level functional requirements and needs. Quality Center was used to create the test plan, store test cases and run the test sets
• Extensively involved in Data Mapping and Cross Walks.
• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Responsible for communicating with a team of 10 people working offshore.
• Involved in Data Analysis, Data Modeling and Logical Data Specification.
• Involved in the Data Movement between Systems validated the Business Requirements.

Environment: Oracle, Java J2EE, Quality Center, Mini Track, MS Office, Visio

Confidential

Data Analyst

Responsibilities:

• Gathered data during JAD sessions to build baseline and initiated processes to improve baseline.
• Wrote Scope and Vision of the Document
• Consulted with business partners, identifying and analyzing the needs of the client. Strategize, facilitate, and lead sessions partnering with the client to solve business problems through the process of identifying problem statements, business needs and features and developing detailed requirements, using use cases, supplemental specification documents, and other modeling techniques.
• Responsible for all Bolt-on customized subsystems. Provide programming support for the Loan Origination System and the Loan Servicing System;
• Ensured that relevant UML diagrams and Tools (Rose, RequisitePro) were used in all requirement documents e.g. Business Requirements, Functional Specifications.
• Managed requirements using Requisite Pro.
• Assigned as lead business analyst for a multi-phase default management integration project due to a merger.
• Planned, executed and managed requirements for this effort, directing two additional business analysts as well as having direct assignments.
• Developed analysis approach, created document to manage requirements and developed, implemented and managed change control activity for the effort.
• Assigned as Lead Business Analyst for segment. In this role, coach and mentor less experienced business analysts, review work product at each phase of project, manage utilization of Requirement Management Methodology (RMM - National City RUP) for segment.
• Consult with project leads on requirements needs for projects. Report monthly to Group Managers and Segment Information Officer on project portfolio to discuss requirements status and risk.
• Lead BA for Commercial eFile project. Created and executed plans to establish scope and identify requirements to build an imaging system for commercial loan documentation. Mentored new BA in role.
• Facilitated meetings across multiple levels of client base to elicit requirements.
• Created plans, Use Cases, Supplemental requirements and documented requirements in ReqPro.
• Facilitated review sessions with developers to ensure a clear understanding of client needs.
• Executed Six Sigma Greenbelt project to reduce rejects of automated commercial loan payments.
• Led team to identify areas of opportunity using Six Sigma tools and to create procedures for use by every branch in the National City system that processes these types of payments.
• Led team of mainframe developers to create COBOL conversion extracts for the ACBS implementation.
• Developed the START (Strategic Technology Application Renewal Team) process to ensure application renewal planning occurred on a regular and timely basis. The process was submitted to the Common Way group for use across the Information Services Division.

ENVIRONMENT: RUP, UML, JAD, MS Visio, MS Project, Java, Toad, Mercury Test Director