SUMMARY:

• Over 9 years of experience in Business Analysis working with projects in Banking, Finance, Mortgage, Healthcare domains .
• Dynamic professional with hands on expertise in understanding, gathering, documenting the Business Requirements, Migration Requirements, Functional Requirements, In /Out of Scope, Risk analysis, Project Plan, Charters, Project milestone tracker, Business Continuity and Planning, Project Infrastructure Requirements Specifications, Regulatory Requirements, Service Level Agreements.
• Expertise in Business Continuity and planning which involves Risk Assessment, Planning, Management and Plan testing.
• Excellent communication skills; experience in conducting requirements interviews and developing and delivering presentations to all levels of management and personnel.
• Exceptional customer support skills; experience training end - users in application usage and systems technicians in operational procedures.
• Knowledge of Software Development Life Cycle (SDLC) and a thorough understanding of its phases like Requirements, Analysis/Design, Development, Testing & Deployment / Implementation.
• Vast experience with various phases of project life cycle
• Pre Project - SWOT analysis, Scope, Risk Analysis, GAP Analysis.
• Planning - Understanding project plan from project managers, Conducting Stakeholder Analysis, Planning Business Analysis approach strategy.
• Gathering - Identify Stakeholder (RACI matrix), Client Interaction and prototyping to gather specific requirements, Sort and Prioritize requirements (MoSCoW technique).
• Analysis - UML diagrams, GAP Analysis, Preparation of Functional Requirements (FRS), Software Requirements Specifications (SRS) and Requirements Traceability Matrix (RTM), Process Maps.
• Design - Update RTM, Communicate with Client on the design and solution documents.
• Coding - Organize Joint Application Development (JAD) sessions, Clarify queries to Coding team, Conducting regular status meetings.
• Testing - Perform User Acceptance Testing (UAT), Update RTM and End User Manuals.
• Deployment & Implementation - Requirement Traceability Matrix and Project Closure document to Client, Plan and Organize training sessions for end users.
• Knowledge of Lean, kaizen methodologies and six sigma certified on business process improvements by the Quality excellence teams.
• Ability to understand and adapt to new project systems, underlying technologies, business processes, tools to use.
• Experience in preparation of deliverables, status reports, business process design and workflow, business requirement documents, detailed business functional and non functional specifications, use cases, test cases while assisting in preparation of Systems Requirements Specifications.
• Liaised with management and technical team for Requirements during the Requirement elicitation, Coding, Testing- User Acceptance Testing (UAT) phases. Experience in executing SQL queries.
• Thorough understanding and business domain knowledge with projects dealing with Loan Processing, Mortgage Loan Closing, Trading & Settlements, Mutual Funds Purchases, Redemptions, Transfer Agency, Fund Accounting, Healthcare.
• Provided traceability across the project by analysis and review of project elements involved in traceability including requirements, testing artifacts, end-user support documentation and training materials.

TECHNICAL SKILLS:

REQUIREMENT TOOLS: MS VISIO, RATIONAL REQUISITE PRO, HP ALM, DOORS, VERSION ONE, XML SPY

CHANGE MANAGEMENT TOOLS: HP ALM, VERSION ONE

O/S: MS WINDOWS NT/98/2000/XP/7/8/10

WEB TECHNOLOGIES: HTML, XML, ASP, XHTML, CSS

DATABASES: ORACLE 11G, SQL SERVER, ACCESS

LANGUAGES: C, C++, JAVA, ASP.NET

METHOD-OLOGIES: SEI-CMM, RUP, SDLC, SWOT, COST/BENEFIT, SIX SIGMA, LEAN, KAIZEN

FRONT-END TOOLS: MS OFFICE, MS PROJECT, MS ACCESS, MS VISIO, MS SHARE POINT

EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Understanding the Scope, Guiding principles, Business drivers of the RPL initiative .
• Assessing the existing business operations and processes to understand relevant procedures, information flows and handoffs for the initiative.
• Facilitating and Coordinating with business analysts, subject matter experts, business users within different impacted downstream application teams to understand the data/information flow and the system context diagram.
• Gather detailed information, assess current and future state process flows to highlight change impacts to the business functions and different stakeholders.
• Lead working sessions with internal project business analysts throughout the lifecycle of the project as changes are identified.
• Extensively used DOORS to document Scope, Functional requirements, Data requirements, Outbound interface requirements, User Interface change requirements.
• Create, design, and format requirement specification documentation including process flows, and other information to describe required system changes for development, QA, and other internal customers.
• Preparing mock-up of the User Interface changes for the RPL initiative.
• Analyze the new attributes for the project for upstream, downstream application and Disclosure change impact functionalities.
• Conduct peer review, stakeholder reviews to explain on the Scope, Functional requirements, Data requirements, Interface requirements to the end users, system testers, downstream applications users, user acceptance testers on the proposed business changes.

Tools: worked: MS Office, MS Visio, DOORS, SharePoint, MS Access.

Confidential

Sr. Business Analyst

Responsibilities:

• Work on the Loan Closing Advisor (LCLA), the first electronic tool evaluating closing data against UCD specification and Confidential ’s eligibility requirements.
• Understand different business areas, users, stakeholders, owners of systems that are integrated with Confidential ’s Loan Flow system.
• Review the vision document to understand the Project Scope, Stakeholder Summary and Solution Idea.
• Identify different Users and Gather Business requirements (User Stories and Acceptance Criteria) through requirement Elicitation techniques such as One-One Interviews, Workshops and Brainstorming.
• Document Business requirements in Requirement Management tool and maintain traceability (RTM).
• Created Prototypes as Wireframes to represent business requirements visually.
• Conduct and Coordinate Deep Dive Meetings to understand, analyze and interpret the Delivery/Solution Specifications transposed as business rules for business approvals.
• Assist the Rules team in their modelling approach by conducting sessions to explain the business logic and walking them through the Implementation Guide for Uniform Closing dataset-MISMO Mapping reference model.
• Assigned as an SME lead to approve Data Integrity Checks modelled as a part of Decision Modelling methodology and Coordinated between the Business Rules Modelling, Business Rules Execution and Application teams.
• Adhering and Coordinate practices of Agile methodology which includes:-
• Daily Scrum Stand Up meetings - Dependencies, Blockers, Inter team approvals
• Product Backlog Grooming Sessions - Approval from Product & Application Owners
• Working Sessions - Walk through of the Implementation Guide and the Solution Specifications for Business Rule Logic.
• Sizing Tasks - Action plan of assigning tasks, deliverable dates.
• Peer Review Sessions - Decision Modelers, Rule Development Team, Rule Testing Team, User Acceptance Testing.
• Iteration Review and Retrospective - Project highlights and lessons.
• Work with the UAT- Application team to identify defects, assign a priority based on severity and UAT-Rules team in refining and grouping the User displayed Messages as Critical and Informational.
• Data Mapping and Data Validation by understanding the Schema and Cardinality from Uniform Closing Dataset to Canonical Data models.
• Interpret XML Schema for the structure of mortgage datasets to read XML data files and to understand the cardinality between data points.
• Communicate/Present the project iteration status during the Project leads meeting every week along with the Issues/Risk List/Dependencies.

Environment: J2EE, Rapid SQL, Business Decision Modelling Services tool, HP ALM, MS Office, MS Visio, DOORS, Version One, XML Spy

Confidential, Delaware

Sr. Business Analyst

Responsibilities:

• Analyzed Background Documents and Business Requirement Documents to get a better understanding of the system on both technical and business perspectives.
• Performed Stakeholder analysis to identify & document all stakeholders, high level functionality.
• Consulted business users to understand the complex business needs and analyzed the changing business needs affecting the scope of System Release.
• Analyzed and evaluated all the information gathered from multiple sources, decomposed high-level information into details, abstracted up from low-level information to a more general understanding, distinguished user requests from the underlying true needs and distinguished solution ideas from requirements.
• Analyzed business model and workflows, further interviewed SME’s and stakeholders to convert business requirements into Use Cases Specifications, Functional Requirements, Non Functional Requirements, Report Specifications, Data Requirements, Data Mappings and Data Flow Diagrams.
• Conducted high level walkthrough sessions (power point presentations, process flows and Use Cases) with all stake holders to get a signoff on requirements documents.
• Liaison between the technical and business teams and was instrumental in clarifying queries of Technical team, conducting status meetings and communicating the minutes.
• Assisted in the creation of Implementation Plan and Dashboard across modules identifying the steps for developing the system describing tasks, primary responsibilities, deliverable dates for various milestones.
• Conducted daily status meeting with development team, deployment team and business during UAT to resolve outstanding issues and assign priority and severity to defects.
• Assisted in development of training materials and procedure documents for the new reporting tool.

Confidential

Sr. Business Analysis/ Project Manager

Responsibilities:

• Prepared Project Objectives, Scoping Review, Ongoing activities, Project milestones, Project Plans, Project dependencies, Project Communications, Business Requirements Solutions Document, Migration Requirements Solutions Documents, Functional Requirements Specifications, Infrastructure Requirements Solutions Documents, Risks and Mitigation Strategies, Business Continuity & Planning, Service Level Agreements, Detailed Process analysis and documentation, Legal and Compliance Pre-Approval Review for the process along with the project Manager, business plans and projections for presentation to stakeholders, members of the management and for strategic initiatives of the organization.
• Conducted one-on-one interviews, group meetings, and Brainstorming and JAD sessions with important stakeholders including external customers to gather requirements about the new output report.
• Model the As-Is system and doing the complete GAP analysis for the existing system in order to map it to the To-Be system.
• Converted the documents into eligible functional, non-functional, report and interface requirements.
• Prepare and deliver presentations to stakeholders to inform the project progress and convey upcoming activities.
• Interface with database analysis, application development, and quality assurance staff to ensure consistent transitions and maintenance of traceability.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT). Coordinate with the team in writing SQL queries in SQL navigator for data manipulations.
• Used Microsoft SharePoint for document management.
• Assist Business Partner in finalizing operating procedures and preparing Training manuals on the series of the application enhancements that were adopted.
• Provided user training and development by creating training documentation including job aids, user manuals and hosting Web-Ex training.
• Played an active role in the Business Insight Team which was a company driven initiative in disseminating knowledge on the overview of the functional domains.

Confidential

Lead / Dy.Manager - Ops and Quality Excellence

Responsibilities:

• Acted as the primary contact between the client departments and the Information systems department and interact with internal as well as external clients, to collect requirements and business process information.
• Followed a structured approach to sort, organize requirements into logical groupings and developed Business Requirement Documents (BRD) from essential Business Process, Business Rules, information needs and insured that critical requirements are not missed.
• Interviewed functional area users to collect functional requirements and business process information and facilitate meeting sessions with the Subject Matter Experts (SMEs) from various business areas.
• Liaised with business analysts and Subject Matter experts from different locations - Rancho Cordova, St.Petersberg, Hong Kong, Singapore and Canada.
• Facilitated (JAD) Joint Application Development sessions to identify the business rules and requirements and then documented them into a well format that can be reviewed and understood by both business people and technical people.
• Developed Use Cases, Use Case Diagrams, UML Diagrams, Activity Diagrams & Sequence Diagrams using MS VISIO.
• Developed User Interface prototypes to communicate system functionalities to business users and technical team.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT). Verified the business scenarios on new builds to allow extended testing by QA team. Evaluates effectiveness of new system changes; prepares documentation for post implementation. Documents any systems issues related to production and/or UAT testing as needed.
• Coordinate changes/additions to the department’s end user manuals with the manager of the Project Management Organization on a regular basis.
• Worked closely with the Six Sigma Quality Excellence Teams on activities such as process controls and improvements, reviewing business results, complying with regulations.
• Business Process improvements were suggested were reviewed approved and successfully implemented by the process.
• Developed, update and ensured adherence to Compliance standards, SOPs for Process function, in accordance with group guidelines and standards.

Confidential

Process Analyst

Responsibilities:

• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Managed all the requirements making requirements available to all team members.
• Created test cases for user acceptance testing.
• Performed Risk Analysis on vendor/third party tools along with Benefit Analysis to reduce potential system risk.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Monitored client expectations and conducted user interviews.
• Created documents like the Business Glossary to facilitate the other teams in understanding client business.

Environment: MS Office Suite, Rational Rose, Oracle, UML, MS Project 2003, XML, SQL*Plus, MS Visio.