SUMMARY:

• Over 7+ years of extensive and diversified experience as Business Analyst/Programmer Analyst, known for a natural entrepreneurial spirit and ability to develop and implement processes that control and positively impact compliance result & Self starter with excellent time management skills.
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle with ITIL process, understands the workflow concept, ability to gather and document the 'As - Is' and 'To-Be' processes. I am ITIL V3 certified too
• Requirement gathering through Interviews, Focus groups, Workshops, JAD sessions with clients, Business Users, Developers and Quality Analysts and referring to existing system documentation and procedures related to External Marketing.
• Managed program and project efforts for Accounting, Financial Industries: B2B, EDI, XML, CMS, Web based applications, external marketing, business strategy and web site content.
• Experienced in gathering and documenting test Scenarios and ability to train users to translate technical requirements and translate them to a business audience and writing & documenting Business Plan, Requirements Document, Functional Specification Document.
• Extensive knowledge in using Microsoft Project to gather daily, weekly, and monthly status reports, consolidate them to track progress and also prepare the Project Management Plan and the Document of Understanding on the Project Manager’s behalf.
• Expertise in writing Use cases and producing Use Case Model, Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Microsoft Visio
• Performed extensive Gap Analysis to identify the existing gaps in the existing system and conducted walkthrough sessions with the Users and technical team to resolve these Gaps.
• Experienced in building Requirements, Test Cases and Test Sets in Quality Center. Exported Requirements, Test Cases and Defects from Excel to Quality Center and reported those defects using Defects tracking tools such as Quality Center.
• Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).
• Conducted sessions on the Best Practices to be followed for other Business Analysts within a project to improve efficiencies.

TECHNICAL SKILLS

Project Methodologies: RUP, UML, Agile (Scrum), CMMI, SDLC, ISDLC.

Business Modeling Tools: Rational Rose, MS Visio, Axure, SnagIt.

Requirement Management Tools: Rational Requisite Pro, MS Share point, Microsoft CMS

Defect Tracking Tools: Rational Clear Quest, Test Director, Quality Center

Reporting Tools: SSIS, SSRS

Operating Systems: Windows 2003/XP/2008,R2, Linux, Mac OS

Databases: Oracle, SQL Server, MY SQL.

Languages: HTML,VB.Net, C#.Net, ASP.Net

Content management: Sharepoint 2010/2013

Business Applications: MS Project, Microsoft Office Suite- MS Word, Outlook, PowerPoint

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Sr.Business Analyst

Responsibilities:

• Used Waterfall methodology for application design and development. Captured and analyzed and documented the user and business requirements through brainstorming sessions, role- playing, prototyping interactions and Workshops with stakeholders.
• Performed Business Analysis on different Applications, to understand the dependencies and created Business Requirement Documents.
• Identified and involved all key stakeholders, contributors, business, operations and technical resources that must participate in a project and ensured that contributors are motivated to complete assigned tasks within the parameters of the project plan.
• Performed stakeholder analysis to identify key players for project success.
• Prepared interview questionnaires for the clients to gather requirements.
• Experience in running requirements workshops.
• Collected and documented business processes as well as business rules. Provided key input in working with users in defining project and system requirements.
• Translated the business needs into functional requirements and communicated with the business users on a non-technical level.
• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and analyzed them to create “AS IS” and “TO BE” scenarios.
• Was involved in the requirements gathering and Acceptance testing throughout the Product Development Life Cycle.
• Created and maintained the Requirements Traceability Matrix (RTM), Created use cases and Use case diagrams.
• Interacted with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues and documented the System Specifications Document.
• Ensured Use-Cases, Gap Analysis and Prototypes were consistent and covered all aspects of the Requirements document.
• Designed and developed scenarios based on business requirements.
• Used Quality Center for Defect Tracking.
• Efficiently responded to client inquiries and resolved discrepancies.
• Collaborated with Quality Assurance Analysts to track defects.

Environment & Tools: Windows 2008 R2,Microsoft Word, Power Point, Excel, HPQC, B2B, MISMO XML, Outlook, SDLC, Unified Modeling Language (UML), RUP (Rational Unified Process), MS Project, Oracle 9i/10g.

Confidential, Houston, TX

Business Analyst/IT Analyst

Responsibilities:

• Involved in developing POC as part of RFP response for an Incident Tracking portal using by Safety and Observation group of Confidential employees. Provided Inputs on the solution and features required by the Client and ensured that the solution addresses all the pain areas of the existing System.
• Requirement Planning and Task Estimation for all the modules and monitoring to ensure that all requirements are finalized before Sprint.
• Requirement Elicitation through DCO (Direct Capture of Objectives) sessions by Brainstorming and Focus Group Interview with the Business SME’s. Requirement and Analysis and Modelling to ensure that the best practises of BPM are followed and to leverage the functionalities provided by the Tool (PEGA).
• Worked on Understanding the dependencies of EBank reporting system- A financial reporting application used by Treasury department of Confidential with other financial Interface applications and develop use case diagrams for the application upgrade.
• Design the business Process workflow diagrams, RACI charts and Wireframes and get it validated by the Business SME’s.
• Writing user stories for detailing out the Requirements and supporting the Sprint executions and reviewing User stories of the team to ensure that requirements are Clear, Estimable, and Testable by ensuring proper level of details and Acceptance Criteria.
• Develop web based applications using Microsoft .Net and reporting Tools using MS-SSRS for TAX users of Williams Energy which allows the users to validate the Tax information captured from different systems using SSIS packages
• Ensuring Requirements Traceability and managing Scope Creep to ensure the timeliness of deliverables.
• Work on Application upgrade projects which included application deployment, Infrastructure migration, Interfaces connectivity
• Reviewing Test Cases, Sanity Testing and conducting Product Demo at the end of each Quarterly Release.

Environment & Tools: MS Office Suite (Word, Excel, PowerPoint, and Outlook), Visio, Rational Requisite Pro, Quality Center, PEGA - PMF, PEGA - PRPC, Share-point Designer, SSIS, SSRS, Microsoft .Net

Confidential

Programmer Analyst

Roles and Responsibilities:

• Maintain Applications Quality by updating the known error database (KEDB, Root cause analysis (RCA) in order to reduce the occurrence of an issue in the applications
• Solves problems and negotiate acceptable solutions to complex problems across multiple applications
• Develop web based solutions for Confidential ’s TAX and Treasury applications, provide bug fixes and conduct code releases at each quarter.
• Handshake with onsite counterpart and discuss the status of the open issues being worked on
• Database administration/data maintenance with regular health checks and regular re indexing job runs
• Perform lights on activities to check file transfers are successfully happening in all the applications and per fix the issues in case of failures
• Provide application maintenance using the ITIL process incident management, problem management, change management and continuous service improvements
• Regularly update the application understanding documents, support documents with latest activities and changes made in the applications
• Was a part of successful application migrations between data centers, decommission the legacy applications
• Worked on a green belt project for streamlining the age of 3rd party related ticket

Environment: Microsoft .Net, TOAD, Oracle 9i/10g, HTML, IIS, Unix.

Confidential

Programmer

Responsibilities:

• Understand the new changes implemented in the upcoming projects
• Assist the Scientist in a module development

Environment: C/ C++, HTM